Kingsley Healthcare Group | 34 Care Homes

Review of
Thorp House
from L B (Wife of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Lovely, warm, homely atmosphere. Beautifully clean. Wonderful, caring staff. My husband's overall health improved dramatically after moving here last year.

Reply from Claire Brooks, Manager at Thorp House

Thank you for your review, and lovely comments. I will be sure to pass it on to the team

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Review of
Thorp House
from L W (Wife of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Happy being there. Joined in some activities, enjoyed his food. He got on well with the staff. One fault, only had one shower when there and put on dirty trousers once. He likes to feel smart.

Reply from Claire Brooks, Manager at Thorp House

thank you for your review. We are glad that we can support you and your husband

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Review of
King's Court Care Home
from Eira S (Wife of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

We are very happy to have found this care home. All the staff are very kind and friendly. The food is excellent, and we were welcomed into Kings Court with much kindness. I visit my husband most days, and this is my second home - always welcomed.

Reply from Debbie Bush, Registered Manager at King's Court Care Home

Thank you for the kind words, you are welcome any time and we all love seeing you.

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Review of
Kirkley Manor
from S G (Respite Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been in Kirkley Manor for rehab and it is the best time I have had since I fell and broke my ankle. Everyone here is so nice and helpful they can't do enough for you and all the staff from top to bottom can't wait to help you. I will miss everyone here, staff and patients, all the people here.

Thank you all for helping me get ready to go back home.

Reply from Ashly Joseph, Home Deputy Manager at Kirkley Manor

Thank you for your kind words. It was a pleasure to support you throughout your rehabilitation journey, and we're so glad to hear that you felt well cared for during your time with us. Your positivity and determination were an inspiration to our team, and we're honored to have been part of your recovery.Wishing you continued health, and happiness ahead. Please don't hesitate to reach out if we can ever be of service again.

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Review of
Lilac Lodge & Lavender Cottage
from Antony H (Son of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

Sincere care given to my mum and all residents in respect to their individual needs by all staff members. An atmosphere of professionalism provided with fun and laughter.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. We are pleased that you are happy with the care given to all residents here at the home.

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Review of
King's Court Care Home
from A C (Respite Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

I was exhausted after intensive radiotherapy treatment at Kings Court really came to my aid. The staff were unfailingly kind & helpful and allowed my to sleep, regain my strength and confidence and the good food and care provided were just what I needed. This place is just what Norfolk needs. I was

looked after very well by the manager and 5 members of staff in particular, all were excellent. I shall certainly recommend Kings Court to friends & family.

Reply from Debbie Bush, Registered Manager at King's Court Care Home

Thank you for the lovely words and we were so pleased to support you when you needed it most, please do come and see us soon. I will be sure to share this feedback with the staff.

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Review of
Sycamore Heights Care Home
from Tamsin B (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

The staff are so welcoming, friendly and helpful - always kind and actively looking for ways to improve the service. Mum is very much enjoying the home cooking and the daily cakes in the cafe area. Everyone knew our names incredibly quickly and we all feel welcome and cared for. Mum has been really

looked after in terms of nursing needs, arranging podiatrist and hairdresser and taking care of prescriptions and everything. She's very happy there and so much more positive about life.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for your kind words. It is heartwarming to hear that the staffs dedication has had such a positive impact on your mum's time with us. We strive to make everyone who lives at and visits Sycamore Heights feel welcome. I will ensure your kind words are shared with the team.

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Review of
Gower Gardens
from A R (Daughter of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My father was admitted into Gower Gardens for two weeks respite whilst I was on holiday. The home was very clean, enjoyed activities and staff made him feel very welcome.

Reply from Joanne Robb, Home Manager at Gower Gardens

Thank you for your kind words our staff always strive to deliver the best care for our residents ,we always ensure that we tailor our activities to our residents preferences

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Review of
Sharston House
from L S (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been here 15 months and the care she receives is excellent. The staff are consistently caring and as they are permanent this greatly help Mum feel safe and has built some lasting relationships which gives us as a family reassurance that when we're not with her she is haooy. The level of activity

is amazing, with new activities and current affairs taken into account.

Reply from Bindhumol Varughese, Home Manager at Sharston House

Thank you so much for your support and participation in all our activities. It is a great privilege to care for your mum.Highly appreciated for taking the time to give us a review.Take care kind regards

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Review of
Redwalls
from Diana P (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Since Mm joined Redwalls in December 2024 she has been very well supported through her grief at losing Dad and also the trauma of leaving her home of 54 years. Whenever we have had a concern, there has been a prompt response and a good resolution. Staff are very nice, warm and friendly to Mum and extremely

welcoming of all our family members. We have confidence that we can work well together with Redwalls to achieve the best outcome for Mum.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you for taking the time to provide us with this lovely feedback for the team. We look forward to continuing to work with you to ensure the best possible outcome for your Mother. Kind Regards

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Review of
Redwalls
from Mike D (Son of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

Well organised and staffed home, welcoming with pleasant facilities. Responsive to individual needs and efficiently run without loss of the personal touch. Staff seem kind, thoughtful and attentive and the home is clean and odour-free. Good fresh food with ample choice, and help when needed. Individual

rooms are a fair size and nicely presented, and the home has an array of spaces for daytime leisure, whether convivial or more secluded. Open and flexible visiting arrangements with adequate parking space, and a diverse range of itinerant services attending regularly. The home is warm and comfortable, and my mother seems very happy and well cared for.

Reply from Redwalls Manager, Home Manager at Redwalls

Thank you for taking the time to submit the delightful and positive feedback for the team, who continually strive to provide the best person-centred care that they can. Kind Regards

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Review of
Sycamore Heights Care Home
from J C (Friend of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Overall impression is that this care home is of the highest quality in every respect. All staff are friendly efficient and professional. The design, decor and furnishings are beautiful giving a calm, warm feel. The food is superb and varied. Staff have shown immense kindness (and patience!) to our aunt/friend.

Staff have also been very supportive to us, her family and friends. This has been much appreciated. Can't comment on activities as home is new and these are yet to start but I have no doubt they will be great. Will have to give it longer to assess value for money. All we can say now is we're very happy with everything.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for taking your time to leave a review and thank you for your kind works, i will ensure these are shared with all the team. I am so please that your experience has been a positive one and that we have been a support not only to your friend but to you and the family as well. We strive to ensure everyone who lives and visits Sycamore Heights is treated with kindness, dignity and respect.

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Review of
Sycamore Heights Care Home
from Lindsey S (Granddaughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

A wonderful home with a lovely homely feel. As soon as I walked through the door I was welcomed as too was my young child. We really were looked after and made to feel at home during our visit.
My family member is staying longer than originally intended and they have gone above and beyond to ensure

the transition into the home has been as smooth and easy for all as possible.
THANK YOU to everyone on the amazing staff team who really do care and are showing the utmost respect and compassion to all.
I look forward to visiting again and seeing you all during the duration of my family members stay.

Reply from Heather Donnell, Home Manager at Sycamore Heights Care Home

Thank you so much for taking time to leave such a lovely review. We are pleased that we have helped your family member with a smooth transition into the home. We aim to ensure everyone who stays and visits Sycamore Heights feels welcome. I will share your kind words with all the team.

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Review of
Timperley Care Home
from Judith C (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

TCH is an excellent care home.
When we were looking at different care homes in the area this came out on top and has a lovely homely feel to it.
We have been really pleased with the level of care that Mum has been given and the fact that she's always very happy.
The activities programme is outstanding.

There is always something going on and the activities are very varied.
One of our concerns was that Mum would be sat in a lounge just falling asleep all the time but we needn't have worried.
The meals are also really good with a varied menu.
Many thanks to all, you do a wonderful job, Mum's so happy which makes us happy knowing she's being properly looked after.

Reply from Timperley Manager, Home Manager at Timperley Care Home

Thank you for your 5-star review of our home. Your Mum is a lovely lady and it is a pleasure caring for her. She loves chatting with the staff and enjoys taking part in all the activities available. I will share your wonderful comments with all the team.

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Review of
Downham Grange
from E T (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

The care was very good. They took a personal interest in my mother. Everything went smoothly as far as I know.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you so much for taking the time to appreciate the team and the home. We take pride in the care we provide for our residents, as we are one big happy family.

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Review of
Kirkley Manor
from C B (Son of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

I visited my father on a number of occasions during his time in Kirkley Manor. I was always welcomed as a visitor and staff were very caring to my father. It was a long illness and a difficult time for the family, staff were very supportive and my father was looked after very well. When he died I was

impressed at how well this was handled. I would like to express my thanks to all the staff in Kirkley Manor.

Reply from Ashly Joseph, Deputy Manager at Kirkley Manor

Thank you so much for your kind and positive review. It truly means a lot to us. It was an absolute pleasure and privilege to look after your dad - he was a wonderful person, and we feel honored to have been part of his care journey.

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Review of
Thorp House
from K D (Wife of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

It is so comforting to know that my husband is being looked after and to have complete confidence in the quality of care he receives. The hospitality that Thorp House provides is also wonderful.

Reply from Claire Brooks, Manager at Thorp House

We are so pleased that you are happy with care of your husband

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Review of
Park Lane Residential Home
from David T (Husband of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Park Lane was the first choice of three homes assessed independently by me and my daughter for my wife who suffers from dementia. Having moved her into there in February, we are delighed with our choice. Most importantly, my wife has settled quickly and is content with her situation which has assured

us that we made the right choice for her. All staff are very friendly and welcoming and the home has a relaxed and calm atmosphere. The level of care provided is high and carers and management are quick to inform me of aspects of my wife's care and to seek my agreement where changes are proposed. There are additional activities both in groups and at a personal level as necessary to add stimulation for residents. We have also been allowed to personalise my wife's room with reminders of her family life to make it feel more homely. Even our 5 year old Grandson said that it was a nice hotel on a recent visit. Thanks to all for helping us through this difficult decision.

Reply from Jayne OSullivan, Home Manager at Park Lane Residential Home

thank you for your kind words. I will pass on your comments to our team

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Review of
King's Court Care Home
from E P (Respite Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

I came to Kings Court for respite care after an operation on my shoulder. I needed a lot of help with dressing, washing, etc which was given with cheerfulness and consideration. As I got better, staff members continued to ask about my welfare. The carers are all charming. The food is marvellous and

the atmosphere in Kings Court is calm and comfortable - nothing is too much trouble for the staff, from management down to cleaners. I would single out the pharmacy for their care in sorting out my medications.

Reply from Debbie Bush, Registered Manager at King's Court Care Home

Thank you for such kind words, we are so pleased we were able to support you whilst you recovered from your surgery, I will be sure to share your words with the team. Please do come and see us soon.

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Review of
King's Court Care Home
from J F (Respite Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

I came to stay at Kings Court for 1 week following a hip replacement. So well looked after by the wonderful, caring staff which made my short stay most enjoyable.

Reply from Debbie Bush, Registered Manager at King's Court Care Home

Thank you it was a pleasure to have you stay with us and hope you will pop in and catch up with us soon.

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Care Homes Owned by Kingsley Healthcare Group

Kingsley Healthcare Group Locations (34)

Kingsley Healthcare Group Reviews (2122)

Thorp House

Thorp House

King's Court Care Home

Kirkley Manor

Lilac Lodge & Lavender Cottage

King's Court Care Home

Sycamore Heights Care Home

Gower Gardens

Sharston House

Redwalls

Redwalls

Sycamore Heights Care Home

Sycamore Heights Care Home

Timperley Care Home

Downham Grange

Kirkley Manor

Thorp House

Park Lane Residential Home

King's Court Care Home

King's Court Care Home

Awards / Recognitions (16)

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