1 Belvedere Road, Westbury Park, Bristol BS6 7JG
"The care my nan receives is fantastic. The carers are all lovely. The management is good at letting us know about any changes to Nan's…" Read all 13 reviews
Belvedere Lodge provides expert levels of dementia care to those in need in a warm, cosy, secure environment. Sitting on the edge of Durdham Down and benefitting from the facilities offered by the vibrant community of Redland, Belvedere Lodge is home… Read more about Belvedere Lodge
Beckspool Road, Frenchay Common, Frenchay, Bristol BS16 1NE
"My mother was only here for 28-day assessment on Pathway 3. I have found the staff excellent and supportive and treat mum with respect. I…" Read all 10 reviews
Sitting opposite Frenchay Common in the South Gloucestershire village of Frenchay near Bristol, Frenchay House provides expert levels of residential care to the elderly. This welcoming AbleCare home boasts a range of modern facilities despite it… Read more about Frenchay House
212 Stoke Lane, Westbury-on-Trym, Bristol BS9 3RU
55 Westbury Road, Westbury-on-Trym, Bristol BS9 3AS
29 Petherton Road, Hengrove, Bristol BS14 9BX
109 High Street, Winterbourne, Bristol BS36 1RF
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Reply from KARIN BROWNLIE, Registered Manager at Hengrove Lodge
Thank you so much for your kind and heartfelt review. We are truly honoured to be able to care for your mum and to provide her with the support and attention she deserves. It's wonderful to hear that the care, activities, and special events like the Christmas party have brought so much joy and comfort to both your mum and your family. The team at Hengrove Lodge is deeply committed to ensuring every resident feels valued and cared for, and it means the world to us to know that your mum is happy and well-cared for here. Your gratitude and recognition of our efforts are greatly appreciated, and its a pleasure to have your mum as part of our community. Thank you again for your trust and support we're so grateful to be part of your mum's journey.
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Reply from KARIN BROWNLIE, Registered Manager at Frenchay House
Thank you so much for your lovely response. We truly appreciate your kind words and support. At Frenchay House, our team is dedicated to providing the best care possible to each and every one of our residents. We strive to create a warm, welcoming, and compassionate environment where everyone feels safe, valued, and well cared for. Your feedback is incredibly meaningful to us, and we are grateful for the opportunity to serve you and your loved ones.
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Reply from Karin Brownlie, Registered Manager at Frenchay House
Thank you so much for your positive review! We're truly grateful for your kind words and for recognising the care we strive to provide every day. Our team is dedicated to ensuring the highest standards of comfort, compassion and individualised attention for everyone we serve. Your feedback inspires us to continue our commitment to excellence, creating an environment where everyone feels valued, respected and cared for like family.
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Reply from KARIN BROWNLIE, Registered Manager at Belvedere Lodge
Thank you for your review. We are really pleased to hear such positive comments.
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Submitted via Postal Card • Report
Reply from KARIN BROWNLIE, Registered Manager at Frenchay House
Thank you for your review - we are thrilled that you are so happy!
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Submitted via Postal Card • Report
Reply from KARIN BROWNLIE, Registered Manager at Frenchay House
Thank you for your review - we are thrilled that you are so happy!
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Reply from Kay Best, Registered Manager at Belvedere Lodge
Thank you for your lovely review of Belvedere lodge, we are very happy that you are happy with the care that your Nan receives. I will pass on your review to the Belvedere team.
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Reply from Callum Pearce, Group Manager at Frenchay House
Thank you for your review, we are so glad that you were happy with your mums care, which extended out to your family. I will pass your comments onto the Frenchay House Team.
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Reply from Callum Pearce, Group Manager at Frenchay House
Thank you for such a nice review, we are so glad you felt supported by the staff at Frenchay House, i will be sure to pass your comments to the team.
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Reply from Callum Pearce, Group Manager at Belvedere Lodge
Thank you so much for your amazing review, I am so happy you are happy with the care you receive. I will pass your review on to the Belvedere Lodge team.
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Reply from Callum Pearce, Group Manager at Belvedere Lodge
I am so pleased that you are happy with the care and support you receive, it is so nice to hear first-hand from a resident. Thank you for such a wonderful review, I will pass this on to the team.
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Submitted via Postal Card • Report
Reply from Callum Pearce, Group Manager at Belvedere Lodge
We are glad that you are happy with your dad's care and would like to thank you for bringing these items to our attention. Our aim is to provide the best possible care to those we support, which includes activities and handling of personal items. At Belvedere Lodge, we have a monthly activity planner, taking into account group activities, one-to-one and trips out of the home, this month's activities included: crafts, film club, world egg day, board games, shopping trips followed by lunch out. If there are any trips, activities or events you believe your dad would enjoy, please let us know. We apologise for the laundry mishap, we are reviewing our labelling system to reduce the likelihood of this happening again. We have a named key worker assigned to your dad which includes tidying/reviewing items in their wardrobe. We will ensure this is looked into immediately. I will share this feedback with the Belvedere team, if this does persist, please contact the home's manager.
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Reply from Callum Pearce, Group Manager at Belvedere Lodge
Thank you very much for your review and kind words. I will pass this along to the Belvedere Lodge team.
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Reply from Callum Pearce, Group Manager at Belvedere Lodge
Hi, thank you for your extremely kind review, we are very pleased you are happy with the care your mum is receiving. Belvedere Lodge staff try and go the extra mile where possible to ensure the best care is received. I will pass your review on to the Belvedere team.
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Reply from Callum Pearce, Group Manager at Belvedere Lodge
Thank you for your review, I am so pleased that you are happy with how your uncle is being cared for and how homely Belvedere feels. I will pass your review on to the team.
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Submitted via Website • Report
Reply from Callum Pearce, Group Manager at Belvedere Lodge
Thank you so very much for your review, we are glad you are happy with the care your mum is receiving! I will pass this on to the Belvedere Lodge team.
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Submitted via Website • Report
Reply from Callum Pearce, Group Manager at Belvedere Lodge
Thank you very much for your fantastic review, it is so nice to hear you had such a good experience and feel your loved one was cared for very well. I will share your review with the Belvedere team.
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Submitted via Website • Report
Reply from Callum Pearce, Group Manager at Belvedere Lodge
Thank you very much for your review, it is great to receive your feedback, I will pass this along to the Belvedere team.
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Submitted via Website • Report
Reply from Callum Pearce, Group Manager at Belvedere Lodge
Thank you for your review, it is so nice to hear that you are happy with the care that your grandmother is receiving. I will pass your comments along to the staff at Belvedere.
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Submitted via Website • Report
Reply from Callum Pearce, Group Manager at Belvedere Lodge
Thank you very so much for your kind words, we are delighted to hear that you are pleased with the care and services provided. Your feedback is gratefully appreciated and motivates our team to maintain the high standards that we strive for. I will ensure this is passed on to Belvedere staff.
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