Cedar Care Homes in Bristol | 5 Care Homes

Review of
Oakhill Mansions
from Julie F (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My father has been a resident at Oakhill Mansions for over a year now, and I am very pleased with the high standard of care he receives. The staff are friendly and helpful, and they create a calm, caring and spotlessly clean environment. During our visits, my family always feels very welcome, and we

are always able to discuss any medical issues with the nurse. The home itself is a beautiful building with light, airy rooms and a lovely garden where we can take Dad outside in the warm weather. I would highly recommend this nursing home.

Reply from Daniel Zieziula, Compliance Officer at Oakhill Mansions

It is great to know that both you and your family feel welcome and supported during your visits. Our team works hard to create a calm, caring environment, and we're delighted to hear that it's making a positive impact. Thank you very much for taking the time to leave us feedback. We will pass your kind words on to our dedicated team.

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Review of
Oakhill Mansions
from Cynthia B (Wife of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My husband has been so very well treated in Oakhill. His sisters & I have always been impressed with the genuine love & care he receives here. The staff are so lovely & take care of his every need. There's nothing I can fault.
Food is excellent & plentiful, with good choices to suit everyone's needs.

If I ended up in here I think I would really happy to be in such a lovely environment.

Reply from Daniel Zieziula, Compliance Officer at Oakhill Mansions

Thank you so much for your feedback. We are truly touched. We strive to provide the best possible care for all of our residents, and your words are a great encouragement. We will pass this review onto our dedicated team.

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Review of
Oakhill Mansions
from Sarah H (Wife of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Oakhill Mansions is a lovely place. It has caring, helpful staff who look after my husband's many needs and respond readily to any request.
The bedroom is light and airy with an excellent bathroom and lovely views.
I can go home, safe in the knowledge that he is being well looked after.

Reply from Daniel Zieziula, Oakhill Mansions Home Manager at Oakhill Mansions

Thank you so much for your kind words. We are very happy to hear that you are pleased with the care and attention your husband is receiving. It means a great deal to us that you feel confident knowing he is in good hands. Thank you for trusting us with his care.

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Review of
Oakhill Mansions
from Stephen B (Son of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Staff are attentive and polite, rooms are very good, with excellent security. My 97-year-old father was at first somewhat confused but staff and nurses soon made him feel at home, so to speak, it is an excellent care home.

Reply from Daniel Zieziula, Compliance Officer at Oakhill Mansions

Thank you very much for taking the time to leave us feedback. We will pass your kind words on to our dedicated team. It is extremely rewarding to know that our residents, families, and friends are happy with the home, the care, and the services we offer.

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Review of
Saville Manor Nursing Home
from K S (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

The care that Saville Manor have provided to both my parents has been exemplary. Mum and Dad always felt at home where nothing was too much trouble for the staff. They were always welcoming and caring and as a family, we will be forever thankful for all the care and love they showed to our family. All

the staff, regardless of their role, care about the residents and treat them as their extended family. Residents are treated with respect and dignity and staff endeavour to tailor activities to people's interests and abilities by getting to know each individual. I regularly recommend Saville Manor as a care home and will continue to do so.

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Review of
Oakhill Mansions
from Debra F (Daughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

My mum lives at Oakhill Mansions. She's lived there for over 2 years. She has lived with Dementia for about 15 years. I can't speak highly enough about the staff here. They care for my Mum as if she was their own. Her room is beautiful, always clean and tidy.
She is always nicely dressed. (This is

so important as mum has always been a very smart lady). Staff are so friendly and welcoming and nothing is too much trouble. Thank you all, you are angels.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you so much for your kind words and for sharing your experience at Oakhill Mansions. It means the world to know that our staff's care and dedication make a difference for your mum and your family!

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Review of
Oakhill Mansions
from Lisa L (Daughter of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Dreadful experience over 18 months. Only interested in £££. Staff poorly trained (especially dementia). English skills very poor - elderly residents don't understand staff and staff don't understand important medical/social needs. Two activity coordinators for 90 residents! Stressed, under resourced/unappreciated.

Very little activity provided. Refused to use minibus, never took people out. I took mum out three times a week to compensate. I was exhausted, all for extortionate fee of £8,000 per month. Apart from basic and nursing care, there's no love or respect, no consistency of staff in a dementia unit and 'manager' inept/powerless. Mum fell down concrete steps (Christmas day), as no outside lights and fake foliage on handrails so mum couldn't hold on! She was 89 and could have died. I fed back all my concerns via their own well-being survey, totally ignored. Contacted the owners, unaware and did not care. Equipment was broken and filthy. Food and laundry ok but a dead, joyless place. Do not send family there. Awful.

Reply from Elizabeth Denny, Area Manager at Oakhill Mansions

We are sorry and surprised that you still feel this way, despite many attempts to rectify your concerns in early 2024. An external consultant investigated your concerns, many were determined unfounded, but improvements were made. For example, when your mother resided at Oakhill, we hired private vehicles for individual outings which were regularly used by your mother. However, in response to your feedback, the company now owns three large Minibuses for Residents' outings. Regarding the fall, unfortunately, you chose to use the stairs while accompanying your mother, instead of the disabled access slope. Following the fall, you praised our staff in writing, for their swift and caring response. Your Mother was at Oakhill Mansions for 18 months until April 2024, during that time you gave a lot of positive feedback about our staff and your mother's care. We continue to receive praise for our caring staff. There have never been concerns raised about their English proficiency before now.

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Review of
Oakhill Mansions
from A D (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff at The Lodge, Oakhill Mansions are caring for my 96 year old mum in a sensitive manner. She has had a stroke and also has a diagnosis of Lewy Body Dementia. She is always treated with respect and my siblings and I are confident that she is happy, safe and secure in this care home.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for your kind words and for sharing your experience. We truly appreciate your trust in The Lodge at Oakhill Mansions and are glad that you and your siblings feel confident in her safety and happiness. Your feedback means a lot to us and will be shared with our dedicated staff.

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Review of
Waltham House
from S P (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for over eight years (now) and she's very well looked after in all her needs. Management and all staff are polite and caring and very efficient. If you do have a problem they attend to it instantly. I feel happy to leave my mum in their care, when I go home after after

visiting and have peace of mind she's safe.

Reply from Femi Joseph, Home Manager at Waltham House

We are absolutely thrilled to receive your fantastic 5-star review! Thank you for taking the time to share your thoughts with us; your feedback is incredibly valuable and plays a crucial role in our ongoing efforts to enhance our services. It brings us immense joy to know that your Mum is receiving the care and attention she deserves while with us. Your kind words about our staff and the quality of care they provide truly mean the world to us. It's heartwarming to hear that our team's dedication has made a positive impact on your Mum's experience. This kind of appreciation not only warms our hearts but also serves as a powerful motivation for us to continue striving for excellence in every aspect of our service. Thank you once again for your kind words, we're committed to ensuring that all our residents and their families feel the same level of care and support.

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Review of
Waltham House
from Jeanette M (Friend of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I visit my friend every Wednesday and have always been treated with respect and they are very helpful as I am disabled and walk with a walker and the staff are wonderful to the residents.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you so much for your thoughtful and kind review. We truly appreciate your feedback and are delighted to hear that our resident's families and friends are satisfied with their experience at our home. It means a lot to us to know that you recognise the quality of care and services we provide. Our dedicated team works hard to create a warm and supportive environment, and your satisfaction is a significant reward for our efforts. We will continue striving to maintain these high standards for our residents and their loved ones.

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Review of
Waltham House
from Lisa A (Granddaughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My nan is now in her 90s. Since being at Waltham House she has been very happy. Every time I visit her she is clean and happy. The staff are amazing and go above and beyond. They are very welcoming and nothing is a problem. The food is great and always warm and advertising. My nan's room is spotless

and clean every day. The standard of care is amazing.

Reply from Femi Joseph, Home Manager at Waltham House

We sincerely appreciate your thoughtful review. It brings us joy to know that your nan, now in her 90s, is thriving at Waltham House. Your reflections on her happiness during your visits truly warm our hearts and affirm our commitment to care. Our staff works hard to create a welcoming environment, always going above and beyond to meet each resident's needs. We're glad you recognise their dedication, which makes Waltham House a supportive community. We also pride ourselves on the quality of our meals, ensuring they are delicious, warm, and suited to our residents' tastes. Our housekeeping team maintains high standards of cleanliness in all living spaces, including your nan's room, to provide comfort and safety. Your kind words validate our efforts and motivate us to continue enhancing our services. Thank you for trusting us with your nan's care.

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Review of
Saville Manor Nursing Home
from C M (Wife of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Since his arrival, my husband has been treated with great care and kindness. Every member of the team, from management to cleaner have treated us both with courtesy and the utmost level of professionalism. I am absolutely delighted with all that Saville Manor Nursing Home has to offer.

Reply from Femi Joseph, Home Manager at Saville Manor Nursing Home

Thank you for taking the time to share your review with us. We are truly pleased to hear that your husband has received exceptional care and kindness during his time at Saville Manor Nursing Home. It's heartwarming to know that every member of our team, from the management to the housekeeping staff, has consistently demonstrated courtesy and professionalism in their interactions with you both. We strive to create a welcoming and supportive environment where our residents feel valued and cared for, and your feedback reassures us that we are achieving that goal. We are thrilled to know that you are so delighted with the range of services and amenities we provide at Saville Manor.

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Review of
Oakhill Mansions
from Denise J (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My dad was in Oakhill Mansions for the last 4 and a half months. The care given was wonderful very attentive to the residents and lovely with visitors nothing was to much trouble for the staff. Christmas was a lovely experience, I was also able to take my little dog in which a lot of the residents enjoyed.

We lost dad Sunday staff were amazing very comforting and helpful. Thank you very much to all staff we will be forever grateful. Thank you again from myself, my mum and his grandchildren.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for your kind words. It was our privilege to care for your dad, and we're so glad you felt supported during his time at Oakhill Mansions. We're touched that Christmas was a positive experience for your family and that your little dog brought joy our other residents as well.

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Review of
Arbour Walk
from C H (Mother of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Very kind, professional, very polite and efficient. My mum is new to the care home. She was in a care home before which was appalling and didn't receive any quality care. The manager and staff here are excellent.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.

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Review of
Arbour Walk
from Joe C (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

All staff especially the manager and all the caring and lovely care workers on Floor 1 - fabulous 4 course Christmas dinner with crackers and Prosecco. May I take this opportunity to thank you very much for looking after my father for nearly 3 years, he must have been very happy spending his last year

with you at your splendid care home. Love you all so much.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.

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Review of
Arbour Walk
from L R (Partner of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

My partner has been in this home for just over 18 months. During this time he and I have found the staff to be kind and caring towards both of us. They are very understanding of his needs and do everything possible to make him happy.

Reply from Eugen Pitrop, Arbour Walk Home Manager at Arbour Walk

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm regards, the Cedar Care family.

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Review of
Oakhill Mansions
from Myles G (Son of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My father moved into Oakhill Mansions in 2020 following a dementia diagnosis complicated by severe Covid. He was basically bedridden after having been reasonably active for most of his life. The staff at Oakhill are superb - they get to know the residents at a deep level, really care and work with family

members and friends to enhance the life experiences of the residents. Examples include regular garden parties, bingo, men's group etc. Birthdays are celebrated in style. They also go the extra mile. I can remember them arranging a private "concert" for my father who loved classical music - a flautist and cellist came in to play for him. There were also instances where a member of staff came in at the weekend to watch a film with my dad that they were both interested in. Having your loved ones in a care setting is difficult and especially when you live (as I do) over 400 miles away. Knowing that my dad was so well cared for at Oakhill was a great comfort for me and I am very grateful!

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for sharing such a heartfelt reflection. It's deeply rewarding to know that our care and dedication brought comfort to your father and peace of mind to you despite the miles between. I will be sure to pass on your lovely comments to our staff.

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Review of
Oakhill Mansions
from D F (Husband of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

My late wife was transferred to Oakhill Mansion in April of this year from a sister home. Within a short period at Oakhill, she was treated with the utmost dignity and care. The care can also be said for her stay at the other home. I have no hesitation whatsoever in recommending both care homes. Many

thanks. Once again.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for sharing your heartfelt experiences. It is always wonderful to hear from family members that their loved one was cared for and looked after so well at Oakhill and our sister homes. I will share your compliments with the staff.

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Review of
Saville Manor Nursing Home
from J C (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Nice setting. Lovely staff, very helpful and caring.
Mum seems very settled and always smiles and waves when a member of staff approaches her.
Her room is a good size and has always been clean whenever I have visited.
Everyone seems very friendly.

Reply from Femi Joseph, Home Manager at Saville Manor Nursing Home

Thank you so much for taking the time to share your thoughts about our care home. We are thrilled to hear that you find Saville Manor a pleasant and welcoming environment. Maintaining a clean and comfortable setting for our residents is a top priority, and it's gratifying to know that our efforts are appreciated. We take great pride in our dedicated staff, who go above and beyond to provide compassionate and attentive care. Hearing that you consider them lovely, helpful, and caring reinforces our commitment to maintaining such high standards. We will share your kind words with our staff, as they truly deserve recognition for their hard work. Thank you once again for your valuable feedback means the world to us!

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Review of
Saville Manor Nursing Home
from Deborah C (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

My mum has been at Saville Manor for a year now, she is very happy & has improved over the year.
Thank you to all the staff for the wonderful job you all do. She has a lovely bright airy room with a great outlook.

Reply from Femi Joseph, Home Manager at Saville Manor Nursing Home

We are absolutely overjoyed to receive your glowing 5-star review! Your kind words truly warm our hearts and inspire us to keep enhancing our services. It brings us great joy to know that your Mum is very happy and has improved over the years. We've shared your thoughtful feedback with our dedicated team at Saville Manor, who work tirelessly to create a welcoming and nurturing environment. They were genuinely touched to hear your compliments. Thank you once again for your support; we deeply appreciate it!

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Care Homes Owned by Cedar Care Homes in Bristol

Cedar Care Homes Locations in Bristol (5)

Cedar Care Homes Reviews in Bristol (176)

Oakhill Mansions

Oakhill Mansions

Oakhill Mansions

Oakhill Mansions

Saville Manor Nursing Home

Oakhill Mansions

Oakhill Mansions

Oakhill Mansions

Waltham House

Waltham House

Waltham House

Saville Manor Nursing Home

Oakhill Mansions

Arbour Walk

Arbour Walk

Arbour Walk

Oakhill Mansions

Oakhill Mansions

Saville Manor Nursing Home

Saville Manor Nursing Home

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