How many Care Homes does St Monica Trust own?

St Monica Trust own 4 Care Homes.

Which St Monica Trust Care Homes have the highest review score?

Charterhouse , The Russets & Garden House have the highest review score.

St Monica Trust | 4 Care Homes

Review of
John Wills House
from Lesley G (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

From Christmas Eve to February 24th 2025 my Father was a resident at John Wills House Nursing Home. Up until his death he received the most excellent quality of care in every way and from every staff member. Whether it be receptionist, cleaner, meals technicians, nurses, carers managers. They all took

the time to do their best to make sure my father died with dignity and free from pain. Staff were not only supportive with my Dad but also us as a family already grieving the loss of our mother.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Please accept our deepest sympathies for your loss. It was a privilege to care for your father, and we are pleased to hear that you found everyone in John Wills House supportive and caring. Thank you for taking the time to leave us a review during this difficult time, we really appreciate it, and I will pass your lovely words onto the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from J J (Wife of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been very impressed with all the staff & the car & concern they have shown my husband. Communication with me has been excellent

Reply from Gail Stone, Care Home Manager at Charterhouse

We are so pleased to hear that you are happy with the care your husband is receiving from our dedicated team. We understand how important good communication is with the loved ones of our residents, and so it is wonderful to hear you have found our communication excellent too. Thank you for taking the time to leave us this this lovely review - I will pass your kind words onto the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from Barry W (Husband of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My wife has been in the dementia section of this care home for nearly one year. She has settled amazingly well due the attention and personal care shown to her by staff. For my part prior to my wife's placement, the St Monica Trust were very supportive and helpful to me personally in talking through

my anxieties and concerns. The St Monica Trust reassured me that my wife would be able to maintain a degree of independent living with security and continue to enjoy life. This has brought renewed happiness to us both.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us this wonderful review, we really appreciate it, and I will pass your lovely words onto the team. We understand that when a loved one moves into a care home it can be a big transition, so we strive to ensure both our residents and their families feel supported in this journey. It is such a pleasure to hear that our support has brought both you and your wife renewed happiness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from Jenny H (Respite Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

I spent over a week in hospital in December 2024 and moved to Christchurch just before Christmas. I had had a fall which broke my left hip in such a way that an operation was not possible. As a result, I arrived at Charterhouse virtually unable to walk. I came home on Sunday 2nd February able to get

around very well on a variety of walkers, feeling very confident although I live alone and very grateful for all the care I received that enabled me to do so. My room was light. Food was adequate and I was able to leave my room early on. Above all the staff were simply wonderful, encouraging, helpful, and kind. All my physical needs were met, including sessions with the physios, which made my progress both easier and more rapid. I loved going downstairs and mingling with people of all ages from the local community. I cannot thank all the staff enough for enabling me to regain enough independence to return home.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us such a lovely review, we really appreciate it. It was a pleasure to have you stay with us and regain your strength. It gives us such joy to hear you found all our staff wonderful and able to give you the care and support you needed to be able to return home and maintain your independence. We're also delighted you enjoyed Charterhouse's location in The Chocolate Quarter retirement village and experienced the vibrant atmosphere we have here where people of all generations from the local community come together. We wish you all the best at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Garden House
from Louise P (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Dad loved living here. He was made to feel so welcome and cared for. He said he felt cared for, safe and supported by all of the teams.
As a family, we were also very grateful for the professionalism, openness, support and inclusiveness that we received. Dad's care needs were considered, discussed

and implemented to ensure his welfare was paramount. We also really valued the great humour of the team caring for Dad and it was great to see him laughing. Humour was always a very important aspect of his life.
In addition, there were always lots of activities including lots of cake which was great as Dad had such a sweet tooth!

Reply from Lin Thomas, Business Deputy Manager at Garden House

Thank you so much for taking the time to leave us this glowing review. It is really appreciated and I will pass your kind comments on to the team. We felt privileged to welcome your dad to Garden House, and we are so glad he loved living here. It was a joy to care for your dad and share a laugh with him. Our dedicated team works closely with our residents and their families to ensure we deliver the very best care tailored towards everyone's individual needs and it is wonderful to hear this being recognised. We are sending our very best wishes to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from Morag G (Respite Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

I am a resident of another home and had a hernia operation on the 2nd of October. Someone suggested I might be helped to recover by spending a week in Charterhouse, which I did.
I was helped there by having a room to myself, by visits from some caring staff, by having meals brought into me etc.
What

I found difficult was the noise, even with my door shut. Everyone had their own TV, sometimes on very loud with the door open. The TV in the middle of the room was on most of the day and late into the night and at various levels of sound and often with no one watching it. I realised later on I could go back to my room in the other home to have a siesta in the afternoon!
The communal TV was usually turned off around 11 pm, however the week I was there a member of staff turned on the TV at around 2.00 am. On another night another staff member turned it on at around 3.00 a.m. I had to get up and say that I was trying to sleep before they turned it off!

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for choosing Charterhouse for your respite stay. It was a privilege to have you join us and we are so glad we were able to help you with your recovery. We sincerely apologise for the discomfort you experienced during your stay. We understand the importance of a peaceful environment for recovery, and we are currently looking into this matter to address the concerns you've raised. Thank you for taking the time to leave us a review. We value your feedback and we strive to continually improve the environment to ensure all residents have a comfortable and restful stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
John Wills House
from Debbie J (Sister of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

My sister died very peacefully at John Wills House. She had been transferred from hospital to Beeches 1 wing of John Wills House a few months before, for end of life care. During her time at John Wills House, she received the utmost care and kindness. I have total admiration for both the nursing and

care staff - for their expertise and dedication and also for the way they maintained a cheerful homely atmosphere for the residents. They treated my sister like a special person and I could see that they gave the same attention to each resident on the wing. Certain staff stand out particularly for me but we've been asked not to give names. Overall the whole atmosphere on Beeches 1, in very difficult circumstances, was so positive and welcoming for both my sister and myself and her family. I'd like to mention the cafe staff too who were also very kind. The best comment about Beeches 1 came from my sister who, terminally ill but now comfortable in her room, said that she was happy to be there.

Reply from Wendy Leaman, Care Home Manager at John Wills House

Please accept our deepest sympathies for your loss, we really appreciate you taking the time to leave us such a glowing review in difficult times. It is wonderful to hear that your sister was happy with us, and that you all felt so welcome. Our fantastic team work hard to create a positive atmosphere for our residents and their families, even in difficult circumstances, and it is a pleasure to hear this being recognised along with the expert care they provide. It was a privilege to look after your sister, and I will pass your kind comments onto the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from W D (Daughter of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum moved into Severn South at the Charterhouse Care Home after a spell in hospital. From the moment she arrived, she was treated with dignity and respect. The staff are kind, compassionate and friendly and the standard of care provided is excellent. The home itself is in a beautiful setting with wonderful

facilities. She has a large light and airy room with lots of storage space. The place has a lovely atmosphere but what really stands out is the wonderful team of people working there. We are happy to have found such a lovely place where mum feels happy and safe.

Reply from Gail Stone, Care Home Manager at Charterhouse

We are so happy to hear you are impressed with our wonderful team and the excellent standard of care we provide. It has been a privilege to welcome your mum to Charterhouse and we are so pleased she feels happy and safe with us. Thank you for taking the time to leave us this lovely review, I will pass your kind comments onto the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Garden House
from C O (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum was on end-of-life care. Mum was bedbound, couldn't talk or eat due to her MND. Her diet throughout her 11-week stay was ice cream as that was all she could manage. They welcomed her and gave her a birthday card. They took her out to the grounds on one occasion (in a wheelchair) The staff washed

her daily and used the hoist to bath/shower her. The staff we met were all kind and caring. Her room was comfortable with a TV and ensuite facilities.

Reply from Lin Thomas, Business Deputy Manager at Garden House

It was a privilege to look after your mum and welcome her into Garden House. We are delighted you found all our staff kind and caring. Thank you very much for taking the time to leave us this review, it is really appreciated and I will pass your lovely comments onto the team. We are all wishing you the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from T P (Son of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Searching for a care home everyone said Charterhouse was the best, we have not been disappointing. Mum has settled in well. Staff and management, first class, approachable, understanding, helpful. Food is exceptional and tee and coffee is always available. Activities are really good where mum has attended.

My only concern is sometimes activities or venues can be cancelled or moved with no notice causing disappointment. That aside I am so happy how well mum has settled in and how welcoming all the staff, from the front reception to the nurses, dinner ladies, carers have received her. So much better than I could ever have hoped for. Thank you.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you so much for taking the time to leave us this lovely review, we really appreciate it. We are thrilled to hear that your mum has settled in well and we're thrilled to hear that you have found Charterhouse so welcoming, and all our staff have been understanding and helpful. We also value your feedback regarding the activities. We strive to provide a fulfilling experience for all our residents, and we understand how important it is to keep everyone informed. Your satisfaction means a lot to us, and we will definitely share your comments with our team to help us continue to improve. Thank you once again for your support, and please don't hesitate to reach out if you have any further questions.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from A L (Son of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience

The care my mother receives is excellent. The staff are always welcoming and attentive. We are very pleased with the efforts made to engage my mother with social opportunities and outings. Medical attention is also excellent. My mother seems to enjoy the food and has put on weight! We are grateful with

'alerts' over the need for new clothes and the opportunity to speak to those in charge when we visit.

Reply from Gail Stone, Care Home Manager at Charterhouse

We are delighted to hear you are happy with our team and the care your mother is receiving. We understand that to deliver the very best personal care it involves more than just excellent medical care, and so we are touched to see our efforts with engaging social activities and high quality food being recognised. Thank you for taking the time to leave us this kind review, I will pass your lovely words onto the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Tony D (Respite Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

I was taken to hospital for kidney and urine infection also chest infection. I was then transferred to The Russets I was very well looked after for 9 weeks, I am now home and still receiving care and support. Thank you.

Reply from Rob Bennington, Business Deputy Manager at The Russets

We are so glad to hear that you felt well looked after during your respite stay with us and really appreciate you taking the time to leave us this kind review, which I will pass on to the team. We are wishing you all the best for your recovery at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
John Wills House
from C T (Mother of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

My son spent about five months in JWH. He had Motor Neuron Disease. When he arrived was mobile but needed support. His only complaint at that time was the delay in response to his bell. Also, MND progressed until he was totally dependent on carers. The MND IT team fitted a call button he could activate

with a small movement of his head if it was carefully positioned. The permanent staff managed his care well, but the agency staff did not seem to have the same understanding, and there were times when he was unable to call because the call button was inaccurately positioned, as he had problems until coughing and breathing also were potentially life-threatening. He died September 2nd.

Reply from Wendy Leaman, Care Home Manager at John Wills House at John Wills House

Thank you for sharing your experience during such a difficult time. We're deeply sorry for your loss. We're grateful that our permanent staff could support your son through his care, but we sincerely regret the challenges you mentioned with the call button positioning. Your feedback is invaluable, and we will work to ensure improvements in this area. Our thoughts are with you and your family, and we truly appreciate you taking the time to share this with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Garden House
from Zoe M (Daughter of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother moved into the Garden House for end-of-life care, terminal cancer. Although she was only there for two and a half weeks before passing away, her care was still amazing. The staff show so much love and care for the residents and their families. They go above and beyond. I feel blessed that

my mother passed away in such a beautiful place. The gardens and grounds are stunning as well.
Thank you all.

Reply from Fran Ashby, Care Home Manager at Garden House at Garden House

Thank you so much for your kind words during such a difficult time. We are deeply honoured that we could provide comfort and care to your mother in her final days. Our team is truly touched to know that you felt the love and dedication we strive to give to all our residents and their families. Thank you for this lovely review, I will make sure to pass your kind words on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from Allison P (Daughter of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident at Charterhouse for almost 6 months and the care she has received has been exemplary. The staff are very friendly and caring and nothing is too much trouble. My Mum is enjoying the first-class facilities and the care she is receiving, she has settled in well all thanks to the

manager and her team.

Reply from Tamarra Bray, Business Deputy Manager at Charterhouse

We are so pleased that your mum has settled in well with us and that you are happy with the care she is receiving here at Charterhouse. We always strive to provide a friendly and caring environment while offering support to all residents and their families. Thank you for this lovely review, I will make sure to pass your kind words onto the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from J S (Wife of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

It's been a very tough couple of years leading up to the placement of my husband into the care of The Russets and Sherwood. It's never an easy decision placing a family member into the care of others. So I want to thank all the staff at The Russets and Sherwood, not just the managers, carers and nurses

but the whole team that includes, the admin staff, the caterers, the cleaners and gardeners for making the home such a nice place to stay and visit. The emotional and physical pain that I was feeling has been eased with the knowledge that my husband is getting a very high standard of care. Having had to cope with my husband's deteriorating condition for many years it is comforting to know that the staff at The Russets and Sherwood will do their very best to make the experience (no matter who you interact with) a very pleasant one. I commend all of you at the Russets and Sherwood - thank you.

Reply from Joanne Bray, Care Home Manager at The Russets

I am so pleased to hear that your husband's move into The Russets (Sherwood Nursing Unit) has been such a positive experience; it is a privilege to support you both. Thank you so much for taking the time to leave us this lovely review, I will pass your kind words onto the team. We always strive to provide the best care possible, and it's rewarding to know that we've made a positive impact on your husband's experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from P K (Son of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum has only been on Severn for a few days. She has been made very welcome. All the staff are very kind and helpful. It's a massive difference in care standards from her previous care home.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us this kind review, it means a lot to us. We are delighted to welcome your mum to Charterhouse and so pleased to hear you have found everyone helpful. I will pass your lovely comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from Sheila B (Sister of Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

From the point of first contact through to the admissions process and on to the on-going care and protection afforded by them to my sister since December 2023, I have found Charterhouse excellent in all aspects. High standards are set and maintained by strong, compassionate and supportive leadership

and management and well trained and experienced care teams. Staff in all areas of my sister's care understand the need to respect her environment as her 'home' (as it is for other residents), whilst ensuring that activities and social interactions, so essential for her emotional well-being, are purposeful, enjoyable and, wherever possible, take into account her personality, her past life and preferences. Alongside the provision for my sister, the Charterhouse team also seek to encourage and support relatives, helping them to cope with stressful and distressing situations.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you so much for this glowing review! It is wonderful to hear that you have found all aspects of Charterhouse excellent, including our amazing staff. Our staff are passionate about respecting our residents' homes and their individual preferences, and so it is great to hear this being recognised too. I will make sure to pass your lovely comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from M O (Respite Resident) published on 15 July 2024

Submitted via Website • Report

Overall Experience

The care staff is excellent and cheerful. Always helpful, amiable, and good to be around.
Mealtimes are a little regimented. The food was okay with a reasonable choice of menu. Soup delicious.
The room was a little dismal and needed redecorating. Leaving empty picture hooks was depressing.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us a review, we appreciate it. We are so pleased to hear you found our care staff excellent, cheerful, and always helpful during your respite stay with us. Thank you for your feedback on the room. We will share your comments with our team and continue striving to improve our rooms, facilities, and services to ensure our residents have the best possible stay. We hope you are continuing to recover well at home and wish you all the best!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Charterhouse
from David W (Son of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience

My mother has dementia and she was welcomed at some short-list to Charterhouse Care Home. Since then I have found the team at St Monica Trust and Charterhouse to be very professional, skillful, and caring toward not only my mother but also our family. At times we have needed guidance and flexibility

to help my mother and father settle into their new arrangments and this has always been forthcoming from the care team, the finance team, and the overall leadership of the Trust. I appreciate this humane and holistic approach.

Reply from Gail Stone, Care Home Manager at Charterhouse

Thank you for taking the time to leave us a review, we appreciate it. We are happy to hear you have found our team professional and caring. It is also great to hear you have found all our staff teams helpful when you have needed extra guidance. We understand that moving into a care home is a new transition and unique for every family, and we are here to support you every step of the way. I will pass your kind comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by St Monica Trust

St Monica Trust Locations (4)

St Monica Trust Reviews (140)

John Wills House

Charterhouse

Charterhouse

Charterhouse

Garden House

Charterhouse

John Wills House

Charterhouse

Garden House

Charterhouse

Charterhouse

The Russets

John Wills House

Garden House

Charterhouse

The Russets

Charterhouse

Charterhouse

Charterhouse

Charterhouse

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Frequently Asked Questions about St Monica Trust

How many Care Homes does St Monica Trust own?

Which St Monica Trust Care Homes have the highest review score?

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers