St Monica Trust in North Somerset | 1 Care Home

Review of
The Russets
from Tony D (Respite Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

I was taken to hospital for kidney and urine infection also chest infection. I was then transferred to The Russets I was very well looked after for 9 weeks, I am now home and still receiving care and support. Thank you.

Reply from Rob Bennington, Business Deputy Manager at The Russets

We are so glad to hear that you felt well looked after during your respite stay with us and really appreciate you taking the time to leave us this kind review, which I will pass on to the team. We are wishing you all the best for your recovery at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from J S (Wife of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

It's been a very tough couple of years leading up to the placement of my husband into the care of The Russets and Sherwood. It's never an easy decision placing a family member into the care of others. So I want to thank all the staff at The Russets and Sherwood, not just the managers, carers and nurses

but the whole team that includes, the admin staff, the caterers, the cleaners and gardeners for making the home such a nice place to stay and visit. The emotional and physical pain that I was feeling has been eased with the knowledge that my husband is getting a very high standard of care. Having had to cope with my husband's deteriorating condition for many years it is comforting to know that the staff at The Russets and Sherwood will do their very best to make the experience (no matter who you interact with) a very pleasant one. I commend all of you at the Russets and Sherwood - thank you.

Reply from Joanne Bray, Care Home Manager at The Russets

I am so pleased to hear that your husband's move into The Russets (Sherwood Nursing Unit) has been such a positive experience; it is a privilege to support you both. Thank you so much for taking the time to leave us this lovely review, I will pass your kind words onto the team. We always strive to provide the best care possible, and it's rewarding to know that we've made a positive impact on your husband's experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from P C (Daughter of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

Mum spent 4 very happy years at The Russets entering just before lockdown and, as there was no visiting, all the staff very quickly became her (and our) lifeline for support. As she was SSI the staff facilitated making everything accessible.
She had a lovely room with a door opening out onto a sitting

area and the garden.
While stronger she enjoyed trips out around the gardens, taking part in some activities, church and events she felt up to, plus enjoying her meals and lovely cakes!
All the care and support she received from everyone looking after her needs was fantastic, with the care home very quickly becoming her home. She described all her regular care and support staff as becoming friends and extended family - what more can you say.
As she approached the end of her life she was supported very sensitively by house leads, carers/nurses to housekeeping staff and pastoral support.
You all looked after not only Mum, but us as a family.
We thank you all.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you so much for such a lovely review, we really appreciate it. It was an honour to care for your mum, and our thoughts are with you and your family. We are really pleased to hear you felt that both your mum and you as a family were supported by our team. We understand the importance of ensuring our residents feel truly at home with us, and it was a joy to welcome you all into our family. I will pass your kind words on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Maxine R (Daughter of Resident) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Everyone working at The Russets should be so proud of the care and support they give. It really is a home-from-home.
My father was transferred after a sudden deterioration in his vascular dementia. At all times he was shown respect, kindness and support when he was so confused and disoriented.
This

kindness and support were extended to me and I really appreciated their expertise and guidance.
I cannot praise the staff and facilities enough. You have created something so special.
Thank you.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for taking the time to leave us this lovely review, we really appreciate it! I am so pleased to hear you are happy with the care your father is receiving and that you also feel supported by our wonderful staff. We are proud of our whole team who help make The Russets such a special place, and I will make sure to pass your kind words on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from H R (Husband of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience

The care is excellent. In addition, the carers always find time to talk to the residents showing courtesy patience, and kindness.
The food seems good but my wife has specially prepared, minced, food and it is difficult to tell.
The cleanliness is notable.

Reply from Tracy Fung, Digital Marketing Specialist at The Russets

Thank you for leaving us a review! We are delighted to hear that you find our level of care excellent, and it is wonderful to read that you find our carers patient and kind. If you would ever like to speak to a member of staff regarding your wife's food please do not hesitate to do so, we would always be happy to help. I will make sure to pass your comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Carolyn F (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

Mum moved into The Russets last November and we are so grateful for the kindness, care and support she has received since the very first day. Ashmead's House lead and her team are an amazing group of people who work together to provide her with patient, personalised care, and ensure that her well-being

and daily healthcare needs are met in every way. The environment within the unit is very safe and calm and Mum has been thriving. She has a spacious en-suite room and we're always made to feel very welcome whenever we visit. We're looking forward to her being able to enjoy the lovely gardens. Russets have a fantastic clubhouse and dedicated activities team, whose sheer love of what they do is evident when you see them in action and interacting with the residents. They play a huge part in making it a happy place to be. We feel so fortunate to have found the Russets for Mum and to have complete peace of mind that she's happy, safe and being cared for with kindness, dignity and respect.

Reply from Tracy Fung, Digital Marketing Specialist at The Russets

Thank you so much for your wonderful review! Our amazing staff work hard to ensure our residents receive the best, personalised care and are passionate about ensuring The Russets is always a happy and supportive environment. We know how important it is for family members to be confident in the care their loved ones are receiving and so we are pleased to hear that you have complete peace of mind that your mum is safely cared for with dignity and respect. I will make sure to pass your lovely words on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from J B (Wife of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience

A warm welcome was given to my husband, firstly in Brankey and now in Encore. All personal, medical and dietary needs are well-catered for. Excellent food with varied menu, various activities and entertainment in the clubhouse.
A very friendly, caring atmosphere.

Reply from Tracy Fung, Digital Marketing Specialist at The Russets

We are so glad your husband felt welcomed here at The Russets. We deeply value the hard work of our team, from carers to kitchen staff, who work together to create such a friendly and caring atmosphere and I will pass your kind words on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Ann M (Wife of Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience

My husband has recently arrived at The Russets and is beginning to settle in. It has been a big change for both of us and I couldn't be happier and more confident that he is receiving the care that he now needs. The home has a warm atmosphere and is bright, airy and spotlessly clean. The rooms are spacious

yet cosy. There is plenty of room to walk around, both inside and outside in the garden for fresh air. The standard of care is absolutely excellent - respectful, relaxed and efficient. There is a house lead system which creates a real sense of teamwork amongst the staff, who are - without exception - cheerful, kind, caring and supportive and go out of their way to ensure that my husband is living as happy and content a life as he can. The lines of communication are very good indeed and nothing seems too much trouble. For anyone who is facing the challenges of living with dementia I would highly recommend The Russets which has exceeded all my hopes and expectations.

Reply from Tracy Fung, Digital Marketing Specialist at The Russets

We are so pleased that you are confident in the care your husband is receiving here at The Russets and delighted to hear that we have exceeded your expectations. We are proud of our fantastic staff who work together to deliver an excellent standard of care and go above and beyond for our residents, and it is wonderful to have this recognised. Thank you so much for your recommendation, it means a lot to us, and we really appreciate you taking the time to write it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from E K (Sister-in-law of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience

What can I say other than if you are considering a care home for one of your loved ones then look no further; I did not believe that we would find a home that felt so 'homely'. My brother-in-law's so happy here, before moving in he was a shadow of his former self, but over the last few weeks he is so

much brighter, he is smiling again and that is down to the wonderful team who support him (and us!). In our experience (so far) if we have any questions about anything, there is always somebody to help whether it be one of the admin team, housekeeping the HCA's or the managers, there is always someone we can go to! The home is bright and airy, the lounges are the hub of the unit, and there's plenty going on, it was touching to see the staff helping residents prepare decorations for Valentine's Day, they were all so happy chatting away and laughing together. The nurses are so kind, and between them and our House Lead, I absolutely know our very precious brother-in-law is in safe hands.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for taking the time to leave us such a positive review! We are so happy you have found all our staff kind, helpful, and supportive. It is wonderful to know that your brother-in-law is happy here and that we can give you the peace of mind that he is well looked after with us. I will pass your kind words on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Caroline C (Daughter of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

It is a lovely care home. Staff are brilliant and caring. Always attentive to every need of the resident. The facilities are excellent. There are many activities to choose from for the residents. The rooms are light and airy, and there is plenty of outdoor space to walk around. The gardens are beautiful.

Reply from Joanne Bray, Care Home Manager at The Russets

We are delighted to hear you are pleased with our attentive staff, excellent facilities, and varied activities! I will make sure to pass your lovely feedback on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Susan S (Daughter of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident of The Russets for two years now. When she arrived, she was very confused and had lost a lot of weight. Since then, she has settled into her new life and is very happy with all aspects of her care. She has gained weight and become much less confused. She has made firm new

friends and enjoys the life of the community going on around her.
Many activities are provided, and the standard of care is excellent. The garden is a great delight in the warmer months, and the clubhouse is a great hub for activities of all kinds. Without exception, every member of staff I have met, whatever their role, has been pleasant, efficient and caring. Lines of communication are excellent, and I am entirely confident that my mother is well looked after in every respect.
When she came away with us for an overnight stay, she couldn't wait to get back to the place where she said she was with everyone who loved her. I don't think you can get a better testimonial than that!

Reply from Joanne Bray, Care Home Manager at The Russets

We are delighted to hear you are happy with your mother's care and find all our staff caring and efficient. It is lovely to hear that she feels happy here at The Russets, and we are so pleased she has made new friends and enjoys being a part of our community. Thank you for your kind words, I will make sure they are passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Erika B (Daughter-in-law of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has now spent two years in Crispin, during which time her overall wellbeing has improved dramatically. The friendly, professional and dementia-appropriate care at Crispin is second to none, and my mother-in-law feels truly at home there. She enjoys the many varied and entertaining activities

on offer and has formed a close friendship with another resident.
The team at Crispin has exceeded all our expectations. Necessary information about my mother-in-law is timely, professional and always helpful. Any questions we have are answered helpfully and we are always made to feel extremely welcome when we visit.

I could not recommend The Russetts highly enough. They have given my mother-in-law a new lease of life in a safe and caring environment.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for this lovely feedback and glowing recommendation! It is wonderful to hear that your mother-in-law feels at home with us and that you have seen her well-being improve since joining us. We are happy to hear she enjoys the many activities we put on and has made a good friend here, and that you find our staff professional and helpful. I will pass your kind words on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Emily T (Sister of Resident) published on 28 February 2024

Submitted via Website • Report

Overall Experience

Opening the door into this world was a revelation to me! I have never before come across the deep compassion and caring exhibited by the staff, all so comparatively young, for those in their care, many of whom are unresponsive, and to watch a nurse holding the hand of such a one and gently feeding her,

made me cry! I do not possess such qualities and when my own time comes, I have already arranged to come straight to The Russets, when I can feel safe and treated with dignity and respect, until my life is over! My own Sister is now in their care, and so they have not only provided her with care, but me too since I know that she is happy and secure in her new world and home! I visit whenever possible, not because I must, but because it is a joy to visit such a happy place! Every word of this comes from my heart!

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you so much for your kind words, it is really appreciated. It is heartwarming to hear that you find our staff caring and compassionate, treating all our residents with dignity and respect. We are delighted that you are happy with your sister’s care and that this has comforted you too. We are proud to create a caring environment here at The Russets, and we are pleased that you enjoy visiting. Thank you again for taking the time to leave us such a positive review, I will make sure your words are passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Anne E (Daughter of Resident) published on 8 January 2024

Submitted via Website • Report

Overall Experience

Mum has been at The Russets 4 months now and we couldn't be happier for her. The care and award-winning bungalow residences - along with the clubhouse - really are second to none. After visiting in August, this was the only home we would consider for Mum because the warm, friendly and caring atmosphere

envelopes you as soon as you walk in. The staff are professional, and dedicated and make each day full of fun and engagement for the residents in the range of communal areas. The food is restaurant standard whilst the rooms are clean, comfortable and cosy. Nothing is too much trouble if it means enhancing the residents' experience and we really couldn't believe the range of trips, concerts and entertainment provided! Mum's social life is way better than mine! If the time comes for your relative to need more care and company, you can be reassured that The Russets is so much more than a regular nursing home.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for taking the time to leave us such a lovely review, we really appreciate it. It is great to hear you are happy with our facilities and staff, and that your mum is enjoying all the social activities our wonderful staff help put on for our residents. I will make sure your kind words are passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from James B (Husband of Resident) published on 13 April 2023

Submitted via Postal Card • Report

Overall Experience

My wife has been extremely well cared for and supported during her brief stay here since December 2022. The carers are attentive, friendly and very professional. The environment is relaxed but efficient. The food is great. The administration could be more responsive and efficient. The cost of this care

home (with nursing) is high whilst staff are paid insufficiently for what they do.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for taking the time to leave a review for The Russets Care Home. We are pleased to hear that you are happy with the care we have provided to your wife during her stay with us, your kind words will be shared with the care team. We value all feedback and will take your comments on board. If you wish to discuss anything further, please do reach out to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Wendy M (Daughter of Resident) published on 9 November 2021

Submitted via Postal Card • Report

Overall Experience

My father has been in Crispin since November 2017 and despite a traumatic start, (he had to be sectioned), he has settled in and, as much as he can, enjoys life. He has always had the most fantastic care from the staff, most of whom, are still there four years on. They make the best of his life and

work very hard to give him the best quality experience that is possible. And during covid, extraordinary devotion.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for writing this wonderful review. We are so glad that your father enjoys his life here. We know the move to a care home can be difficult at the best of times and with a more traumatic introduction it isn’t easy, but he settled in so well to his new home and is a big part of the Crispin family. Your kind words will be passed on to the relevant teams who care for your father.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from E C (Daughter of Resident) published on 28 October 2021

Submitted via Postal Card • Report

Overall Experience

The care provided is consistent and attentive. It is clear my mother is happy and settled. The staff treat the family with great respect and take effort to know us and involve us in activities, where appropriate. The residents are very much part of a family and not isolated. Visits are always special.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for taking the time to leave this wonderful review. We are so glad that your mother is so settled here and that as her family, you are happy with the care being provided. It’s a pleasure to have her and yourselves as part of our family at the Russets. I will pass your kind words on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Pamela R (Wife of Resident) published on 5 October 2021

Submitted via Postal Card • Report

Overall Experience

I am always received with understanding and sympathy at the situation of being away from my loved one. I find it difficult to meet in my husband's room and look forward to the time when it's possible to interact with some of the activities when all this covid mess is behind us. My ratings sum up my

opinion of the home.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for your review and kind words – I’m so glad you feel supported. We are looking forward to providing more activities when we can as I know they make such a difference to our residents and their loved-ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from Joyce M (Daughter of Resident) published on 5 October 2021

Submitted via Postal Card • Report

Overall Experience

Since the time my mother was taken into the Russets, her care has been exemplary. The standard of care here and the dedication of the staff cannot be faulted. This is a busy unit, but the staff always seem to find time for my mother's needs. She needs total 24-hour care for everything and we could not

be more pleased with the way this is provided. From our point of view, the staff provide a smile and make us very welcome.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for leaving us such a wonderful review. I’m so glad that you and your mother have felt supported in such a positive way. Your lovely words will be passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Russets
from S W (Daughter of Resident) published on 21 September 2021

Submitted via Postal Card • Report

Overall Experience

Since she entered The Russets my mother has consistently been treated with care and kindness. Her individuality, character and foibles are recognised and catered for. This care and consideration have been extended to her family. I particularly appreciate the high standards that apply to communication

and keeping us informed.

Reply from Joanne Bray, Care Home Manager at The Russets

Thank you for leaving us such a wonderful review. The individuality of all of our residents is so important to us at The Russets, and we’re pleased to hear this has been recognised, alongside our communication which we know is crucial to relatives for their peace of mind. Your lovely words will be passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by St Monica Trust in North Somerset

St Monica Trust Locations in North Somerset (1)

St Monica Trust Reviews in North Somerset (27)

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

The Russets

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers