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Care Homes Owned by West of England Friends Housing Society Ltd in Bristol

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by West of England Friends Housing Society Ltd in Bristol

West of England Friends Housing Society Ltd Locations in Bristol (2)

 

2 Care Homes and Extra Care Housing owned by West of England Friends Housing Society Ltd in Bristol

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Avenue House

5 Cotham Park North, Cotham, Bristol BS6 6BH 

9.8 68 reviews
"I find all the staff from management down very help and friendly. My farther enjoys living there and can enjoy activities with others or…"   Read all 68 reviews
Location Type Care Home

Avenue House is a residential home that has been comprehensively re-developed (2003). The extensive redecoration includes new carpets, curtains and lighting. The home is based within an adapted Victorian building containing 30 single units that each… Read more about Avenue House

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Short Term/Respite
  • Palliative Care
  • Sensory Impairment
  • 30 Rooms from £824 / week
Lansdowne House & Kirwin House

1/3 Cotham Park North, Bristol BS6 6BH 

West of England Friends Housing Society Ltd Reviews in Bristol (68)

9.8
West of England Friends Housing Society Ltd has a Group Review Score of 9.8 (9.809) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to West of England Friends Housing Society Ltd must have a Review Score.

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5
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Review of

Avenue House

from Helmut M (Son of Resident) published on 31 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home where the staff are always kind and caring. Activities are varied and enjoyable, the kitchen prepares tasty food and it is a happy place with excellent communication for residents and families.

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Review of

Avenue House

from Sue T (Daughter of Resident) published on 31 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is the oldest resident at Avenue House and has lived there for over 12 years. This gives her, and us as her family, a long view of the excellent continuing care offered by all the staff and management.
They have helped her through the changing years with skill and commitment and she is still
very much part of the community, participating in activities and enjoying visits from family and friends who are always made very welcome. As a relative, I work with the staff to support my mother, and they are open to suggestions that might help. A good partnership.

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Review of

Avenue House

from N S (Son of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff from management down very help and friendly. My farther enjoys living there and can enjoy activities with others or find quite time on his own in the lovely new conservatory, his room or one of the large lounges with great views of the garden.
He likes his food and is always looking
forward to meal times as the food is so good.
I would highly recommend Avenue house.

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Review of

Avenue House

from S N (Niece of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly, small care home, with good food, helpful staff, handy for the gardens, opposite a lively junior school. staff willing to offer lifts to doctors, go shopping for residents, take them out for day trips etc. I feel my aunty is well cared for and looked after.

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Review of

Avenue House

from Jeremy B (Brother of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is exceptional - a special home for my sister - a home is a place to feel comfortable, safe and cared for - a place you are happy to be. Everyone at Avenue House, staff and residents, work together to enable happiness for one and all.

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Review of

Avenue House

from Steve F (Son of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been at Avenue House she has been rejuvenated. The surroundings, staff, activities and care are top-notch and Mum enjoys great quality of life, which didn't seem possible a year ago.

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Review of

Avenue House

from Helen G (Daughter of Resident) published on 27 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avenue House does its utmost to make every resident feel at home. The staff are bright and cheerful. The surroundings are bright and comfortable.

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Review of

Avenue House

from Steven M (Son-in-law of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Avenue House since August 2022.
She receives compassionate, upbeat and kind care from the Avenue House team.
A quality service, for which we are all very grateful.

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Review of

Avenue House

from Chris T (Son of Resident) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just attended a Christmas wine and cheese gathering for residents and family. Great event and typical of the care and attention provided by the staff of Avenue House.

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Review of

Avenue House

from Colin S (Son of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is a fantastic, caring and supportive care home. Excellent. My mum has been a resident at Avenue House for a little over 2 years now and is really positive about living there. The staff are very supportive and manage the ever-changing care needs positively and with care. I've always found
that there is a really friendly and pleasant atmosphere in Avenue House whenever I visit Mum. Choosing Avenue House for Mum to live in once she was no longer able to live fully independently has been such a good decision. Thank you.

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Review of

Avenue House

from H W (Daughter of Resident) published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has made friends at Avenue House - both of the residents and carers. Carriers are genuinely pleased to see mum and care for her. The new Conservatory space has enabled more quiet spaces 2 gather and chat especially for relatives visiting residents. Residents are caring towards each other to.

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Review of

Avenue House

from Sue R (Daughter of Resident) published on 27 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avenue House is a wonderful and caring home. My mother has been a resident for just over a year and during this time we have experienced a big improvement to her mental health. The staff are marvellous and the daily activity list on offer is varied and fun. My Mum loves living at Avenue House and as
a family member, it is so reassuring that she gets excellent care and attention. The management are friendly and approachable and I would highly recommend Avenue House to anyone looking for a safe and welcoming residential home for a loved one.

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Review of

Avenue House

from Chris S (Son of Resident) published on 27 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. My Father is very happy living at the home. His needs are always looked after with great care. The staff are always very friendly and extremely helpful on all matters. The care and management of resident's needs are carefully considered and very well supported.
Highly recommend
this care home.
The new conservatory area has added great value to the home, providing a very comfortable and aesthetically pleasing area for residents to sit and enjoy. It has opened up the garden area from the outside, allowing residents to enjoy the garden when sitting inside.
Thank you.

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Review of

Avenue House

from E C (Daughter of Resident) published on 24 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Avenue House in autumn 2023 and is so pleased with her new environment. She can't talk highly enough of the staff and is so pleased with the food, the activities and the care everyone is taking to help her settle. Avenue House really is a care home that cares.

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Review of

Avenue House

from Bridget S (Daughter of Resident) published on 17 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially booked in for a week's respite care and after a few days of enjoying her experience, elected to stay permanently.
It’s clear that she feels listened to and has her needs catered for. The staff are so friendly and always have time for a chat, which she appreciates. When we visit,
we feel welcomed into the warm and friendly atmosphere too.
The home’s Quaker ethos seems to present itself particularly through the attention given to providing both residents and relatives with opportunities to give feedback to trustees. Also, the weekly meeting including members from local meetings provides a lovely way for Mum to keep in touch with her local community.
Mum’s move into Avenue House was both a surprise and a relief and we feel so grateful knowing that she has such a good quality of life for her final years.

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Review of

Avenue House

from Julia R (Daughter of Resident) published on 13 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all incredibly kind and thoughtful. The atmosphere is friendly and relaxed, like an actual home and the manager on duty and senior care workers are always available to talk to which is so reassuring. I feel my mother is safe in their hands!

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Review of

Avenue House

from Christopher W (Son of Resident) published on 23 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellently run care home full of activities for all residents to enjoy.
There is a relative online support group which is invaluable that keeps all relatives up to date. All staff are fully trained and able to support residents in an empathetic and caring way.

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Review of

Avenue House

from Angela S (Daughter of Resident) published on 23 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only reiterate my comments from last year and that my trust and confidence in Avenue House continue. All staff members continue to treat my mother with the utmost dignity and respect and, have demonstrated their abilities to meet my mother's cultural needs. Having the opportunity to participate
in bi-monthly Family and Friends Video-link meetings is very refreshing and affords the opportunity for us to gain a holistic understanding of the day-to-day running of the home, as well as any vital information sharing. I welcome this transparency, the leadership style and the ever-evolving vision for the home. My mother is thriving in Avenue House, due to the high-quality activities provided and the dedication of all staff members. Thank you so much.

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Review of

Avenue House

from John R (Son of Resident) published on 23 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we continue to be really happy with the care Mum is receiving at Avenue House. In particular, I think the communication we are receiving about changes, Covid-safe access, activities, etc continues to be excellent.

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Review of

Avenue House

from Catherine R (Daughter of Resident) published on 21 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the most local and most involved family member supporting mother in her Care Home, hence I am a constant visitor. My mother has been at the Home for 5 years and in that time her care needs have increased and changed. The Home staff are very good at recognising this and responding to her changing
needs. Many of the staff are long-term and consequently know my mother well and are not only caring but loving towards her.

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Awards / Recognitions (0)

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West of England Friends Housing Society Ltd in Bristol

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