Notaro Homes Ltd in North Somerset | 4 Care Homes

Review of
Campania ARBD Care Home
from Andrew S (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I'm happy here staff are good treated very well! Helping me get better!

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for sharing your positive feedback. We're thrilled to hear that you're happy with your experience at our Campania ARBD care home and that you feel well treated by our staff. It's wonderful to know that our team is helping you on your journey. If there's anything else we can do to support you, please don't hesitate to reach out. Wishing you all the best.

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Review of
Campania ARBD Care Home
from Christopher W (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall I am happy with service I receive.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for your kind feedback. We're so pleased to hear that you're happy with the support you're receiving at our Campania ARBD care home.If there's anything further we can do to improve your experience, please don't hesitate to let us know. Wishing you all the best.

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Review of
Campania ARBD Care Home
from Christopher S (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I am quite happy with all that is going on around me. For the last of a midweek cooked breakfast.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for sharing your feedback. We're delighted to hear that you're happy with everything at our Campania ARBD care home. Your comfort and wellbeing are our top priorities, and it's great to know you're enjoying your time at Campania. I noticed your mention of a midweek cooked breakfast - if there's anything specific you'd like to see added or changed, please do let the team know. We always appreciate suggestions from residents to enhance their experience. Thank you again for taking the time to write this review.

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Review of
Campania ARBD Care Home
from Rupert J (Respite Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I'm looked after very well - too much on occasions. The staff are friendly and polite, support me with any help I need and meet all my needs. This is my second time at Campania I've been to other places but in my view this is best I've been too and for as long as I need to be in supported living I'd

like to be here meals are great. Rooms are clean, activities are good.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for sharing your experience at our Campania ARBD care home. We're so pleased to hear that you feel well looked after and supported by our friendly team. It's wonderful to know that you consider Campania the best place you've stayed and that you'd like to continue being here for as long as you need support. We're delighted that you enjoy the meals, find the rooms clean, and appreciate the activities the team offer. Your kind words mean a lot, and I'll be sure to pass your feedback on to the team.

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Review of
Campania ARBD Care Home
from M D (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

From the start to finish the service provided has been helpful and supportive with any queries addressed. I would happily recommend this service to any that require guidance.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for taking the time to write this review of our Campania ARBD care home. We're delighted to hear that you found our service helpful and supportive from start to finish. It's great to know that the team has assisted you with your queries and provided the guidance you've needed. I will pass your review on to the team at Campania, who will really appreciate your feedback. Wishing you all the best.

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Review of
Campania ARBD Care Home
from Peter K (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Good staff all round good.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for your review. We're glad to hear that you have had a positive experience with our staff at our Campania ARBD care home. Your feedback means a lot to us, and we appreciate you taking the time to share it. Wishing you all the best.

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Review of
Campania ARBD Care Home
from I S (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I've been staying here for a few months for alcohol related brain problems, and I have the pleasure to say that all the care here, from waking to bed time is especially good, no not good it is fantastically great. I would highly recommend this magical place and staff for their exceptional care and attention

to everything here in Campania.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you so much for your kind words and personal review of our Campania ARBD care home. The team are truly honoured to be part of your journey and will be thrilled to hear that your experience has been so positive. I will pass your lovely review on to the team at Campania - I am sure that knowing they've made a meaningful impact will mean the world to them. Wishing you all the best and thank you again for recommending Campania.

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Review of
Serenita
from Samantha W (Sister of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I can't recommend this home enough!! The manager and his staff are all amazing. They treat my sister with dignity and respect and understand all of her little idiosyncrasies. She's been with Serenita for many many years and is happy and content here. The home is clean and tidy and bedrooms lovely with

all facilities they'd need. Staff are very accommodating and their interaction with my sister is encouraging and comforting. We know she's in good hands.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your wonderful review. We are truly grateful for your kind words and are delighted to hear that your sister feels happy and content at Serenita ARBD Care Home. Our team is dedicated to providing compassionate support and it is lovely to know that their efforts make such a positive difference. We take great pride in maintaining a clean, comfortable, and welcoming environment, and we're so pleased that this has been your experience. Thank you again for writing this review. I will pass your kind words on to the team at Serenita who will be delighted to read them. Kind regards.

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Review of
Serenita
from Tina C (Sister of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My sister has been at the Serenita for over 12 years now and I am continually impressed by their knowledge of her needs, the level of care and kindness they show her. The staff are amazing and communication on all aspects of my sisters care is excellent. My sister can be quite challenging but the staff

are so patient with her - they deserve medals in my view!

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to share your experience of our Serenita ARBD Care Home. It is wonderful to hear that your sister has been so well supported over the past 12 years and that you continue to be impressed by the team's dedication, knowledge, and kindness. We understand that every resident has unique needs, and it's lovely to know that our staff's patience and commitment have made a difference in your sister's care. We really appreciate your kind words, I will be sure to pass them on to the team at Serenita. Thank you again for taking the time to write this review. Kind regards.

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Review of
Campania ARBD Care Home
from Carol C (Sister of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My brother is a permanent resident at Campania. At all times, he is treated with respect, compassion, care and friendliness. Although he doesn't always remember the names of the carers, he knows he likes them. He appreciates everything they do for him, as do I! I know he is safe, and well looked after,

and when I visit, I am always greeted with a smile and a friendly word by carers.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you so much for your thoughtful review of our Campania ARBD Care Home. We are delighted to hear that your brother feels comfortable, safe, and well cared for by our team. It's wonderful to know that both you and your brother appreciate everything the team is doing to ensure he receives the best possible care. We're also happy to hear that you receive a warm welcome from the team each time you visit. Thank you again for your kind words. I will be sure to pass them on to the team at Campania, as I'm sure they'll be delighted to read your review. Kind regards, Pip

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Review of
Serenita
from A S (Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

My time here has been great. The management and staff have been so important in my continuing recovery. Helpful, humorous, and very caring. My room is very comfortable and warm.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your kind words. We're delighted to hear that your experience at Serenita ARBD Care Home has been so positive. Our team takes great pride in providing a supportive, caring, and comfortable environment to aid in recovery. It's wonderful to know that you've found the staff helpful and welcoming and that your room has been a cosy space for you. I will pass your lovely review on to Milan and the team - I am sure they'll be delighted to read it. Kind regards, Pip

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Review of
Campania ARBD Care Home
from Lynne S (Sister of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My brother has been in this Campania home for over 18 months. He is settled there and enjoys the environment, the excursions and outings. He is happy.
The manager is a shining ray of light and has been absolutely brilliant, caring and proactive with his complex care needs.
The staff are all lovely

welcoming and cheerful. They have all been very supportive to me, as we do not live nearby but any updates in either direction are always dealt with perfectly.
He is definitely in the right place for him whilst they work with doctors and support team etc to help find an all-round routine that supports his needs. It's not been easy as he has complex issues.
The upgrades and ongoing changes to the home have given it a bright, welcoming cosy atmosphere and the other residents seem really content too.
I can only give them the biggest thank you.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for taking the time to write this wonderful review of our Campania ARBD Care Home. We're delighted to hear that your brother is happy, settled, and enjoying the environment, outings, and support at Campania. It's lovely to know that our Manager and staff have provided such caring and proactive support for his complex needs while keeping you well-informed. We also appreciate your kind words about the home's upgrades and welcoming atmosphere. Creating a comfortable, supportive space for residents is something we continually strive for. Thank you again for your lovely review, I will pass your kind words on to the Manager and Team at the home. Kind regards.

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Review of
Stuart House
from Malcolm B (Son of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

I cannot express how happy we are with the care being given to my mother. The carers at Stuart House go above and beyond to look after Mum and all the other residents and she is blissfully happy there and looked after 110%.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for your wonderful review! It is lovely to hear how happy your Mother is at Stuart House. Our team is dedicated to providing the highest level of care, and it means the world to us to know that their efforts are making such a positive difference. I will share your lovely review with the Home Manager and staff team at Stuart House - I am sure they'll be delighted to read your kind words. Thank you again, Pip

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Review of
Stuart House
from Bev P (Stepdaughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

The carers are very good always polite and keep us informed of his health and wellbeing and any activities he takes part in.
He is obviously being fed well as he has put on weight which is great to see.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for taking the time to write a review about our Stuart House Care Home. We are delighted to hear that you're happy with the care your loved one is receiving. Our team is dedicated to providing compassionate support while keeping families up-to-date, so it's wonderful to know that you feel well-informed about his care. It's also great to hear that he is enjoying his meals and maintaining good health. I will pass your kind words on to the team at Stuart House. I am sure they'll be pleased to read your lovely review. Kind regards, Pip

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Review of
Stuart House
from Kate B (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

The most caring, warm and engaging staff look after my mum as if she were their mum. I could not ask for more. I would recommend highly to anyone. Super activities and trips out that mum really enjoys.
Home from home 10/10 from me.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for your kind words and for taking the time to share your experience. It's lovely to hear that your Mum feels at home at Stuart House and that our team's care and dedication have made such a meaningful impact. We're also delighted to know she enjoys the activities and outings. Our activities staff put a great deal of thought into planning engaging experiences, so it's wonderful to hear they are being appreciated. I'll be sure to share your lovely feedback with the team, they will be thrilled to read it. Your kind words mean so much. Thank you again for your thoughtful review. Kind regards.

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Review of
Serenita
from Colleen R (Mother of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

My son has been at Serenita for 5+ years. He has a loving caring supported environment to live in. Manager and staff treat him like family. His daily support and care needs are met. He is happy and I can go home knowing he is safe. This home has been a lifesaver for both of us.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your thoughtful review and for entrusting Serenita with your son's care over the past 5+ years. We are truly honoured to be part of his life and to provide a nurturing environment where he feels supported. It means the world to us to hear that you have peace of mind knowing he is safe and happy. Our team works hard every day to create a welcoming atmosphere, and it's incredibly rewarding to know that our efforts are making a meaningful difference for both of you. Thank you again for your kind words. I will be sure to share your review with the Manager and staff, they'll be so pleased to read it. Kind regards.

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Review of
Serenita
from Ernest G (Father of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

My review was done on the care my son had received in total at Serenita, a Notaro Home, and the meeting for results in relations on 24th October 2024. The manager very usefully gave us the motion beyond the care and future plans, all reassuring. Unfortunately, only a few days later we received 2 letters

notifying us of the sale of Notaro House to the Care Group. This could be very unsettling for both residents and relatives. There appears to be no consultation provided by the government, where funds are involved get notified.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you for sharing your feedback and for highlighting your experience regarding your son's care at Serenita. We value your thoughts and are committed to addressing any concerns during this transition period. We understand and appreciate the uncertainty that can come with the news of an acquisition and please rest assured that there are no changes to the care or support provision for your son and the dedicated staff team will continue to provide the same high standard of care. The team will keep you updated on any developments to reassure you and other families during this time. Thank you again for taking the time to write this review. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out. Kind regards.

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Review of
Serenita
from Penny S (Wife of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Serenita has provided a safe and caring environment for my husband over the last 10 months. The staff are friendly and helpful and do all they can to assist my husband.
There are lots of activities to join in with and they always try to encourage residents to take part in outings and things around

the home.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you for sharing this review about your experience with Serenita ARBD. It's wonderful to hear that your husband has found a safe and caring environment here, and we're so glad that our staff's dedication and support have made a positive impact. Encouraging residents to engage in activities and outings is a key part of our support work, and we're delighted that he's been able to take part. Thank you again for taking the time to write this review, I will pass it on to the team at Serenita. Kind regards

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Review of
Serenita
from S B (Brother of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased that my brother is here, its likely to have saved his life. I am happy he's joining in the activities and will hopefully make good progress.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your kind words and for trusting Serenita ARBD with your brother's recovery. We're so glad to hear that he's benefiting from his time here and participating in activities. Supporting him on his journey is our top priority, and it means a lot to know that the teams' efforts are making a difference. Thank you for taking the time to write this review. Kind regards.

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Review of
Clarence Park
from Malcolm S (Resident) assisted by family/friend published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

Quite happy with care and support. The majority of staff and management good. Able to speak openly and get a response. Most of the food and drink is good. Sadly staff need to feed me - no problem. My room is well suited for my needs.

Reply from Pip Harris, Marketing Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support you receive and that you feel comfortable speaking openly with our staff and management. It's great to know that you're enjoying most of the food and drink, and that your room is meeting your needs. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Care Homes Owned by Notaro Homes Ltd in North Somerset

Notaro Homes Ltd Locations in North Somerset (4)

Notaro Homes Ltd Reviews in North Somerset (104)

Campania ARBD Care Home

Campania ARBD Care Home

Campania ARBD Care Home

Campania ARBD Care Home

Campania ARBD Care Home

Campania ARBD Care Home

Campania ARBD Care Home

Serenita

Serenita

Campania ARBD Care Home

Serenita

Campania ARBD Care Home

Stuart House

Stuart House

Stuart House

Serenita

Serenita

Serenita

Serenita

Clarence Park

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