Notaro Homes Ltd in North Somerset | 4 Care Homes

Review of
Clarence Park
from John B (Brother-in-law of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Situations and incidents given by resident 3 weeks waiting for a shower - even when requested. Waited will 6.00pm for lunch - even when requested. Delay with teatime meals. Caught/saw temp carer moving his electric wheelchair - hit door and radiator. Requested sandwich prior to hospital visit - did

not receive it. He does say that the nursing and carers are helpful and friendly.

Reply from Pip Harris, Marketing Manager at Clarence Park

Thank you for taking the time to share your feedback. We're very sorry to hear about the experience you & your brother-in-law had at Clarence Park Nursing Home. We understand the home manager has discussed your concerns in more detail. Please be assured that residents' comfort, dignity, & wellbeing are always top priorities, & we're committed to addressing any concerns promptly & thoroughly. Our understanding is that the concerns have been addressed & that both you & your brother-in-law are happy with the care he is receiving. While we regret if there were any aspects that didn't fully meet expectations, we're very pleased to hear he is now content & well supported. We also appreciate your kind words about our staff, we're glad to know their friendliness & helpfulness made a positive impression. Thank you again for your feedback. We value all comments that help us continue to provide the highest standard of care. If you have any further questions, please don't hesitate to get in touch.

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Review of
Stuart House
from R M (Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Good, fine.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for taking the time to share your thoughts. We're glad to hear that your experience at Stuart House has been good, although we'd love the opportunity to understand how we can make it even better for you. Your comfort and happiness mean a great deal to us, and we're always looking for ways to improve. If there's anything specific we could do to enhance your experience, please don't hesitate to let us know. I know that the Home Manager, Debbie, and the rest of the Stuart House team are more than happy to listen and are eager to meet your needs. Kind regards, Pip

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Review of
Stuart House
from C P (Niece of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

The staff went out of their way to help us get our aunt ready to go out to a family gathering - thank you so much.
I can't rate Stuart House highly enough - the staff are always so welcoming and caring. All of the staff know the residents really well and are always interacting with them when I visit.

The activities for residents are excellent - well organised, fun and stimulating.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for your kind words and for taking the time to leave such a thoughtful review. It's lovely to hear that our team at Stuart House has made such a positive difference for your family. It is wonderful to hear that you've found Stuart House to be welcoming and caring. The home has a lovely family feel and our dedicated staff take great pride in getting to know each resident personally. They also work hard to create a welcoming and engaging environment through daily interactions and tailored activities. It is great to hear that you've found these to be fun and stimulating. I'll be sure to pass your lovely feedback on to the Home Manager and the rest of the team - I know they will be deeply touched and encouraged by your words. Kind regards, Pip

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Review of
Stuart House
from Louise G (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My dad is a resident at Stuart House. It was a difficult decision for the family to place dad into a home, however we could no longer look after him at home , he needed 24/7 care. Dad has been a resident at Stuart House for 3 months now- in a short time all the carers has got to know dad personality,

offering support/ patience & understanding of his needs. Dad is settled within his environment and the staff are always friendly & informative of dads well being. The home offers in -house entertainment aswell as trips out for residents . It gives myself & my family peace of mind without a doubt how well dad is , he's safe & cared for. Thank you to all the carers/ staff you are all Amazing !

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for your kind and heartfelt review. We truly appreciate you taking the time to share your experience.We understand how difficult it can be to make the decision to move a loved one into care, and we're honoured that you chose Stuart House for your dad. It's wonderful to hear that he has settled in well and that our team has been able to support him with the care, patience, and understanding he deserves. Our staff work hard to create a warm and welcoming environment where every resident feels valued, so your comments really do mean a great deal. We're also delighted that the organised activities and trips have brought joy and enrichment.Knowing that we've been able to give you and your family peace of mind is incredibly rewarding. We'll make sure to pass on your lovely words to all our carers and staff - they'll be so pleased to hear them. Thank you once again for your thoughtful feedback. Kind regards, Pip

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Review of
Stuart House
from L K (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

From the moment my sister and I were greeted by a particular staff member we have felt that the staff couldn't do enough for our mother. The home is always calm and happy. The activities lady is amazing, the manager knows everything that is going on. All the care staff are helpful, tender with the

residents and have time for everyone. Our mother's bedroom is bright and well decorated and furnished, it feels like a home from home. The best care we could have hoped for. Thank you all at Stuart House.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for taking the time to write this lovely review of our Stuart House Care Home. We're truly delighted to hear about your positive experience and the care your mother is receiving. It is lovely to read that your family have felt welcomed and comforted by our staff. We're especially pleased that you've found the atmosphere to be calm and happy - that's exactly what the team aim for. I will pass on your lovely comments about our activities coordinator, manager and care staff. They'll be so pleased to know they've made such a meaningful difference.Thank you again for your kind words. Kind regards, Pip

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Review of
Stuart House
from I H (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

I cannot praise the staff at Stuart House more highly. The care they give my mother is first class - they work incredibly hard to make her comfortable and happy. During my visits, they are welcoming and could not be more helpful and caring.

The home is clean, tidy and is always looking homely. Effort

is always made by the staff to decorate at festive times and is jolly.

I am so pleased by mother is in Stuart House rather than anywhere else.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you for your kind and thoughtful words. We're delighted to hear how happy you are with the care your mother is receiving at our Stuart House Care Home. Your praise for our team means a great deal, they work incredibly hard to ensure all residents feel comfortable, safe and valued, so it's wonderful to know their efforts have made such a positive impression. We're also pleased that you feel welcomed during your visits - that sense of openness and warmth is something the team take great pride in. We're glad to hear that you enjoy the atmosphere of the home including the team's festive decorations. Thank you once again for your lovely feedback, I will pass it on to the team at Stuart House who will be really pleased to read your kind words. Kind regards, Pip

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Review of
Clarence Park
from Yulia T (Wife of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Cannot thank enough the manager and the team for their work they do for residents and their families. The manager cares so much about the place and the residents that she makes sure that she is always available. Her communication skills are amazing, she doesn't make people wait and she goes beyond and

above to resolve the issues if there are any. Her team has been supporting my husband with his needs for almost two years and I know he is in good hands and well looked after.
Thank you.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support you receive and that you feel comfortable speaking openly with our staff and management. It's great to know that you're enjoying most of the food and drink, and that your room is meeting your needs. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review of
Clarence Park
from Karen C (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My dad was very happy at Clarence Park his keyworker and all staff members looked after him in a very caring and dignified manner. The two years he spent at Clarence Park he enjoyed - particularly the food! Often told me he had 4 meals a day! We knew he was happy, comfortable and well liked by all staff.

Couldn't have asked for a better care setting.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with the care and support you receive and that you feel comfortable speaking openly with our staff and management. It's great to know that you're enjoying most of the food and drink, and that your room is meeting your needs. Your satisfaction is very important to us, and we will continue to ensure you receive the assistance you need. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review of
Clarence Park
from Dawn D (Sister of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Today I witnessed the stressful situation the manager was put in by the NHS Channels that she has to go through to get a resident medical help.
My brother has a terminal illness.
The doctor was called around 9.30 am .After waiting for the doctor for a few hours we were told that the surgery is at

capacity!!! Advised to call 111. Which was done around 2.30 .
My brother was moved from his room so that she could keep a watchful eye , in case he went unconscious.
At around 5 ish the 111 doctor telephoned, we were asked to be present so we could also talk to the doctor. We took in turns speaking.
I explained that my brother's condition, encephalopathy was showing all the signs of him needing urgent care. This doctor appeared not to listen to my concerns let alone that of the very experienced nursing home manager. I've escalated the paramedic request.
My brother was admitted to hospital at 9pm.
The mananger and staff were amazing.
All this and caring for everyone else.

Reply from Teresa Monk, Manager at Clarence Park

Thank you for talking the time to give us your feedback especially in what a was such a difficult time. We are so glad that you felt we did our vey best to support you and your brother and that all the staff were amazing. We look forward to continuing our positive relationship with your brother and your self.

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Review of
Stuart House
from Graham W (Regular Volunteer) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

I visit on a regular basis with my therapy dog. Whenever we visit I always find Stuart House has a lovely homely feel about it with all of the staff demonstrating a really nice caring attitude towards all of the residents.

Reply from Pip Harris, Marketing Manager at Stuart House

Thank you so much for your lovely review of Stuart House Care Home. We are delighted to hear that you enjoy visiting with your therapy dog, Pepper. I've experienced firsthand how much joy your visits bring to both residents and staff. It's wonderful that you've found a warm, homely environment where residents feel comfortable and well cared for, and we truly appreciate you noticing the dedication and kindness of our staff.Thank you for the time and care you and Pepper give to Stuart House-it is deeply appreciated. Kind regards, Pip

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Review of
Campania ARBD Care Home
from Andrew S (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I'm happy here staff are good treated very well! Helping me get better!

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for sharing your positive feedback. We're thrilled to hear that you're happy with your experience at our Campania ARBD care home and that you feel well treated by our staff. It's wonderful to know that our team is helping you on your journey. If there's anything else we can do to support you, please don't hesitate to reach out. Wishing you all the best.

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Review of
Campania ARBD Care Home
from Christopher W (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall I am happy with service I receive.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for your kind feedback. We're so pleased to hear that you're happy with the support you're receiving at our Campania ARBD care home.If there's anything further we can do to improve your experience, please don't hesitate to let us know. Wishing you all the best.

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Review of
Campania ARBD Care Home
from Christopher S (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I am quite happy with all that is going on around me. For the last of a midweek cooked breakfast.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for sharing your feedback. We're delighted to hear that you're happy with everything at our Campania ARBD care home. Your comfort and wellbeing are our top priorities, and it's great to know you're enjoying your time at Campania. I noticed your mention of a midweek cooked breakfast - if there's anything specific you'd like to see added or changed, please do let the team know. We always appreciate suggestions from residents to enhance their experience. Thank you again for taking the time to write this review.

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Review of
Campania ARBD Care Home
from Rupert J (Respite Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I'm looked after very well - too much on occasions. The staff are friendly and polite, support me with any help I need and meet all my needs. This is my second time at Campania I've been to other places but in my view this is best I've been too and for as long as I need to be in supported living I'd

like to be here meals are great. Rooms are clean, activities are good.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for sharing your experience at our Campania ARBD care home. We're so pleased to hear that you feel well looked after and supported by our friendly team. It's wonderful to know that you consider Campania the best place you've stayed and that you'd like to continue being here for as long as you need support. We're delighted that you enjoy the meals, find the rooms clean, and appreciate the activities the team offer. Your kind words mean a lot, and I'll be sure to pass your feedback on to the team.

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Review of
Campania ARBD Care Home
from M D (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

From the start to finish the service provided has been helpful and supportive with any queries addressed. I would happily recommend this service to any that require guidance.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for taking the time to write this review of our Campania ARBD care home. We're delighted to hear that you found our service helpful and supportive from start to finish. It's great to know that the team has assisted you with your queries and provided the guidance you've needed. I will pass your review on to the team at Campania, who will really appreciate your feedback. Wishing you all the best.

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Review of
Campania ARBD Care Home
from Peter K (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Good staff all round good.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you for your review. We're glad to hear that you have had a positive experience with our staff at our Campania ARBD care home. Your feedback means a lot to us, and we appreciate you taking the time to share it. Wishing you all the best.

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Review of
Campania ARBD Care Home
from I S (Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I've been staying here for a few months for alcohol related brain problems, and I have the pleasure to say that all the care here, from waking to bed time is especially good, no not good it is fantastically great. I would highly recommend this magical place and staff for their exceptional care and attention

to everything here in Campania.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you so much for your kind words and personal review of our Campania ARBD care home. The team are truly honoured to be part of your journey and will be thrilled to hear that your experience has been so positive. I will pass your lovely review on to the team at Campania - I am sure that knowing they've made a meaningful impact will mean the world to them. Wishing you all the best and thank you again for recommending Campania.

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Review of
Serenita
from Samantha W (Sister of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I can't recommend this home enough!! The manager and his staff are all amazing. They treat my sister with dignity and respect and understand all of her little idiosyncrasies. She's been with Serenita for many many years and is happy and content here. The home is clean and tidy and bedrooms lovely with

all facilities they'd need. Staff are very accommodating and their interaction with my sister is encouraging and comforting. We know she's in good hands.

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for your wonderful review. We are truly grateful for your kind words and are delighted to hear that your sister feels happy and content at Serenita ARBD Care Home. Our team is dedicated to providing compassionate support and it is lovely to know that their efforts make such a positive difference. We take great pride in maintaining a clean, comfortable, and welcoming environment, and we're so pleased that this has been your experience. Thank you again for writing this review. I will pass your kind words on to the team at Serenita who will be delighted to read them. Kind regards.

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Review of
Serenita
from Tina C (Sister of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My sister has been at the Serenita for over 12 years now and I am continually impressed by their knowledge of her needs, the level of care and kindness they show her. The staff are amazing and communication on all aspects of my sisters care is excellent. My sister can be quite challenging but the staff

are so patient with her - they deserve medals in my view!

Reply from Pip Harris, Marketing Manager at Serenita

Thank you so much for taking the time to share your experience of our Serenita ARBD Care Home. It is wonderful to hear that your sister has been so well supported over the past 12 years and that you continue to be impressed by the team's dedication, knowledge, and kindness. We understand that every resident has unique needs, and it's lovely to know that our staff's patience and commitment have made a difference in your sister's care. We really appreciate your kind words, I will be sure to pass them on to the team at Serenita. Thank you again for taking the time to write this review. Kind regards.

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Review of
Campania ARBD Care Home
from Carol C (Sister of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My brother is a permanent resident at Campania. At all times, he is treated with respect, compassion, care and friendliness. Although he doesn't always remember the names of the carers, he knows he likes them. He appreciates everything they do for him, as do I! I know he is safe, and well looked after,

and when I visit, I am always greeted with a smile and a friendly word by carers.

Reply from Pip Harris, Marketing Manager at Campania ARBD Care Home

Thank you so much for your thoughtful review of our Campania ARBD Care Home. We are delighted to hear that your brother feels comfortable, safe, and well cared for by our team. It's wonderful to know that both you and your brother appreciate everything the team is doing to ensure he receives the best possible care. We're also happy to hear that you receive a warm welcome from the team each time you visit. Thank you again for your kind words. I will be sure to pass them on to the team at Campania, as I'm sure they'll be delighted to read your review. Kind regards, Pip

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Care Homes Owned by Notaro Homes Ltd in North Somerset

Notaro Homes Ltd Locations in North Somerset (4)

Notaro Homes Ltd Reviews in North Somerset (113)

Clarence Park

Stuart House

Stuart House

Stuart House

Stuart House

Stuart House

Clarence Park

Clarence Park

Clarence Park

Stuart House

Campania ARBD Care Home

Campania ARBD Care Home

Campania ARBD Care Home

Campania ARBD Care Home

Campania ARBD Care Home

Campania ARBD Care Home

Campania ARBD Care Home

Serenita

Serenita

Campania ARBD Care Home

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