3AB Care Ltd in Leicestershire | 3 Care Homes

Review of
The Willows Care Home
from Melvin C (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Whenever we visited Dad he was dressed smartly, clean and well groomed. The staff at the Willows all knew my Dad and could update up as requested. Any concerns were easily discussed and addressed and my Dad was treated with respect at all times.
It was good to know that whenever I called there was

someone ready to answer and deal with any questions or concerns. As Dad's health deteriorated towards the end we couldn't have asked for a more kind and caring team to look after Dads every need and the support they gave to our family is greatly appreciated.

They treated Dad with dignity from the moment he arrived until the day he departed to his funeral.

The peace of mind I and my family had that Dad was safe and well looked after was worth a fortune.

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Review of
Brook House
from P K (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My mother initially moved to Brook House for emergency respite care when she became unwell. The move was very sudden and distressing for her, having lived independently until she was 90. The staff were kind and considerate helping her to adjust and settle in. They were also very supportive of my sister

and me as we were upset that we had not managed to look after Mum at home. We were always welcomed when we visited and given regular updates on how Mum was settling in. When it became clear that Mum would have to stay for longer than a couple of weeks she was able to move to a slightly bigger room that was brighter and had easier access to the ensuite facilities. We really appreciated this. Mum continues to be well cared for. The staff listen to our requests and are always kind and supportive.

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Review of
Brook House
from Bernie S (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Mum has been at Brook House Care home for almost three years. She has always been treated with kindness and respect, any concerns that she has had or that I've had have been listened to and addressed quickly and without fuss , I have complete trust in those caring for Mum.

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Review of
Brook House
from Susan V (Sister of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

I found the home clean & tidy, the staff were good. We had our lunch with my brother and it was hot, tasty and very nice. My brother was happy and content. I left feeling he was being well looked after.

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Review of
Brook House
from Carole K (Sister of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

The home as a calm and relaxing feel, the staff are pleasant and kind they look after the residents well I went to see my brother who had been so ill my sister and myself had lunch there the food was lovely and well presented the gardens are well kept 2 dog's roaming round and a pets corner. When I

left the home I felt so good knowing my brother was so looked after thankyou all from the family.

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Review of
The Willows Care Home
from Susan P (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My mother was in The Willows for three years until her death in April 2024 and had severe dementia. Throughout her time at the home we were so pleased with how she was treated. Her last few months were particularly difficult but the staff were excellent and took such good care of her and also communicated

well with me. I visited the home many times sometimes in the middle of the night in response to a phone call and I was always very impressed by what I saw and heard not only in relation to my own mother but in how other residents were treated and spoken to. I cannot recommend The Willows too highly.

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Review of
The Willows Care Home
from Joanne L (Niece of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

My auntie came to The Willows, after spending 3 months in hospital, almost two years ago, she was so very frail, that she wasn't expected to live for much longer, but that was before the team at The Willows were involved, she's now looking healthy, walking, eating well and is looking wonderful! She's

just had her hair done, and she loves it, she loves a little pampering! Over the last month, she has been treated to a visit from a Shetland pony, a dog, magician, singers, and they had wonderful Christmas decorations with parties etc, the home is now geared up for Valentine's day! My Auntie always compliments the food, and always says how nice the staff are. So from maintenance, cleaners, carers, nurses, laundry, receptionists and management, thank you for all you do! If there's ever a problem, I'm always contacted and fully informed of what has happened and how it's been/being resolved, so I can be rest assured that my auntie's safety and health are priority. Thank you again.

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Review of
The Willows Care Home
from C C (Daughter-in-law of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

We have used The Willows Care Home for respite care for my mother-in-law, who suffers from Parkinsons disease and with her mental health/anxiety. The staff are all very understanding of her as a person rather than just her medical conditions. They are exceptionally patient with her when she decides

to become a difficult customer! We would definitely recommend The Willows to anyone in a similar circumstance to us and will be using the care home again in the future for respite stays.

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Review of
The Willows Care Home
from S H (Mother of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

I am so pleased that my son has settled so well at The Willows. My son has been through some very tough times but now regards The Willows as his home. This is all due to the excellent care he receives from all the staff, they all go that extra mile to ensure his wellbeing, comfort and reassurance. I

am also grateful for all the support that both I and his brother receive from the management team and also the registered nurses and carers where any issues are dealt with promptly. In fact every single one of all the staff are truly amazing.

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Review of
The Willows Care Home
from J M (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

I wish to thank The Willows Care Home for the care that was given to Mum during the last days of her life. I will be forever grateful that she was surrounded by the best caring people we could have hoped for. She was constantly visited by staff in her room and exceptional personal care continued right

up until the end. A special mention should go to the Nursing staff who spent time with Mum during her last hours reassuring and comforting her. For which I will be forever grateful.

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Review of
Brook House
from G H (Son of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at Brooke House Care Home for nine months and in that time, she has been extremely well looked after. All the staff at the home are very well-trained with a lot of care and attention given to the needs of the residents who get treated with the dignity and respect you would

expect from such an excellent care home. I couldn't wish for a better or safer environment in which to look after my mother, helping her to enjoy her later years as much as she possibly can.

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Review of
Brook House
from D H (Son of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

My mother stayed at Brook House for 6 weeks, post-fall recovery, with very little notice my mother was admitted. The home manager and the managing director were extremely helpful with the admission.
On visiting my mother, the staff were very accommodating, nothing was too much trouble, my mom said

all the staff were extremely helpful, the meals were restaurant quality, support with personal care needs was with privacy, dignity and respect, activity and reablement were very good.
Overall, I would highly recommend Brook House to my family, friends and the local community. In my opinion, Brook House is outstanding with its care delivery and attention to detail.

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Review of
Brook House
from M B (Respite Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience

I spent six weeks at Brook House for respite following an accident. It was most definitely the right place to be. The whole place was kept spotlessly clean. Staff were very able and willing to minister to all one's needs without exception. The meals were superb all fresh & very tasty. I would without

hesitation recommend Brook House for professional care in all medical circumstances.

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Review of
Brook House
from J L (Daughter of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

Mum felt she had made a new family whilst she was at Brook House for respite care. The love and care she received got her back on her feet and back to her flat.
Brook House is super clean, organised, friendly, it has multiple areas inside and out for everyone to enjoy, it's welcoming to visitors,

the food is delicious and there are plenty of activities. The staff are lovely, they work so well together and make every effort for each individual's well-being. Mum had a very happy time there.

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Review of
The Willows Care Home
from H R (Daughter of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience

The Willows Care Home has provided excellent care to my Father, The Willows are not just a Care Home it is a home that genuinely cares. All the staff spoke to and cared for my Father with the utmost respect and compassion. Our family cannot be more grateful.

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Review of
Harley House Nursing and Residential Home
from Liz K (Partner of Resident) published on 11 March 2024

Submitted via Website • Report

Overall Experience

Staff at Harley House have been fantastic in every way. They made efforts to find out about my partner so they could have meaningful interactions. They were so kind and caring and kept him clean and fresh. They were always happy to answer questions and give honest updates. Staff members were with him

at the end of his life. He was only in the home about a month but he could not have been in a better place or receiving better care. Many thanks to the lovely staff!

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Review of
The Willows Care Home
from Julia B (Daughter of Resident) published on 24 January 2024

Submitted via Website • Report

Overall Experience

We cannot express our sincere gratitude to you all for making my mum's final journey a relaxing and peaceful one. The constant care that Mum received was extraordinary and a special thank you to one member of staff, in particular, you have been amazing

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Review of
The Willows Care Home
from K H (Wife of Resident) published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience

After leaving hospital with physical evidence of neglect we were fortunate in getting a place at The Willows. In a short space of time, we witnessed a definite improvement. My husband seems well cared for and settled in very quickly. He was also content and more relaxed. His sugar levels were normalised

and sores remedied. I am also relieved and happy that my husband is being so well looked after.

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Review of
The Willows Care Home
from L H (Daughter of Resident) published on 28 November 2023

Submitted via Website • Report

Overall Experience

The care of Mum was excellent. The staff were warm and dedicated and they extended their kindness to family. Empathy and understanding were shown at all times.
It was reassuring to know Mum was looked after so well at the end of her life.

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Review of
The Willows Care Home
from Julie A (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

My dad came to you from hospital almost 2 years ago as 'end of life'. However, with the care, compassion and patience from the wonderful staff at The Willows not only did he recover but he positively flourished, beginning to eat again and gaining weight. Despite having dementia, my dad was always cheerful

when we visited him and seemed happy at The Willows, often commenting that his bed was warm and comfortable!

When the end came for him on 6th November 2023, our family, when we came to say our goodbyes, were treated with the same kindness and compassion that had been shown to my dad throughout his time there. Thank you to everyone at The Willows, we knew dad was always safe in your care.

Kindest regards

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Care Homes Owned by 3AB Care Ltd in Leicestershire

3AB Care Ltd Locations in Leicestershire (3)

3AB Care Ltd Reviews in Leicestershire (85)

The Willows Care Home

Brook House

Brook House

Brook House

Brook House

The Willows Care Home

The Willows Care Home

The Willows Care Home

The Willows Care Home

The Willows Care Home

Brook House

Brook House

Brook House

Brook House

The Willows Care Home

Harley House Nursing and Residential Home

The Willows Care Home

The Willows Care Home

The Willows Care Home

The Willows Care Home

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