Memory support Cafe at Cleeve Lodge Residential Home
Organiser: Kew Care Group
Date:
Wednesday 20 Mar 2024
more details
Care Homes Owned by Kew Care Group
9.8
Group Review Score
(the average from all locations with a review score)
Kew Care Group Locations (4)
Manor Cottage Residential Home
9.9
53 reviews
Beckspool Road, Frenchay, Bristol BS16 1NT
"Finding a care home for my 97 year old sister near her own home was not an easy task but the standards and ratings shown on the internet…" Read all 53 reviews
Location Type Care Home
Manor Cottage offers a stylish environment in which to provide residential care, being a listed building originating from the fifteenth century, lovingly converted for the practice of modern care. Tasteful furnishings and en-suite rooms add to the… Read more about Manor Cottage Residential Home
- Care Provided
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 27 Rooms from £1,120 / week
Westbourne Care Home
9.8
38 reviews
190 Reservoir Road, Gloucester GL4 6SB
"Very well-run care home. Professional, very clean. My mother is very happy to be well looked after all things considered after suffering a…" Read all 38 reviews
Location Type Care Home
Westbourne provides high-level care for adults with diverse needs, including physical disability, elderly frailty, learning disabilities, and dementia. Their well-trained team delivers care of experienced and enthusiastic staff. The facility offers… Read more about Westbourne Care Home
- Care Provided
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 36 Rooms from £1,200 / week
Green Willow Residential Home
9.8
75 reviews
21/23 Vicarage Lane, East Preston, Littlehampton BN16 2SP
"As a daughter living a long distance away from my mother, it's a relief to know Mum is well cared for and feeling safe. It was a tricky…" Read all 75 reviews
Location Type Care Home
Green Willow Residential Home is set in a wonderful landscaped garden not far from East Preston village and close to the sea. The home was opened in 1985 and prides itself on its high standard of care service within a homely environment. Carers… Read more about Green Willow Residential Home
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Sensory Impairment
- 31 Rooms from £1,496 / week
Cleeve Lodge Residential Care Home
9.7
47 reviews
Cleeve Lodge Close, Downend, Bristol BS16 6AQ
"Mum moved into Cleeve Lodge approximately in March after living independently for almost 91 years. As mum's daughter, she would bed me not…" Read all 47 reviews
Location Type Care Home
Cleeve Lodge Residential Care Home is a delightful period property with beautiful gardens located in Downend, Bristol. It prides itself on providing lovely accommodation and facilities. The period property, with its beautifully kept garden, has been… Read more about Cleeve Lodge Residential Care Home
- Care Provided
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- 33 Rooms from £1,120 / week
Kew Care Group Reviews (213)
Kew Care Group has a Group Review Score of 9.8 (9.813) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kew Care Group must have a Review Score.
Review of
Manor Cottage Residential Home
from Jennie N (Sister of Resident) published on 6 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Finding a care home for my 97 year old sister near her own home was not an easy task but the standards and ratings shown on the internet were excellent and it was a great location. The cosy and homely feel to the place was welcoming and the staff were so helpful and caring. I really felt that my sister
could not have been in better hands and I was impressed by the communication between the staff. When I phoned to make enquiries, the person I spoke to knew all about my sister and didn't need to waste time going to find out - just like a family. I would definitely recommend this home (and that's what it was) to anyone wanting somewhere for a relative to be cared for in a sensitive and respectful way.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home
Thank you very much for your lovely feedback. We will ensure your comments get passed over to our wonderful staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Green Willow Residential Home
from H K (Daughter of Resident) published on 29 January 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
As a daughter living a long distance away from my mother, it's a relief to know Mum is well cared for and feeling safe. It was a tricky transition to move after living independently, but staff at Green Willow were alongside her all the way, helping her to adapt and settle in. The staff are well-trained,
professional, with knowledge, skills and experience. Mum is treated kindly, with dignity and respect and given choice. She has privacy, yet offered opportunities to join in socially or take part in activities if she wants to. She's supported to participate in entertainment, yet no pressure if she wants to take time out and rest. I'm welcome at Green Willow. All staff (including Chef) are cheerful, friendly and happy in their jobs. It's a relaxed, informal 'homely' atmosphere. Living at a distance, I'm impressed by the open communication and information-sharing at Green Willow. It keeps me well-informed and it's very reassuring to feel involved in Mum's care (albeit from a distance).
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
We're so glad your Mum has settled in so well and joined our Green Willow family, we look forward to seeing you when you're next visiting!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Cleeve Lodge Residential Care Home
from C H (Daughter of Resident) published on 24 December 2024Submitted via Website • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
The staff at Cleeve Lodge look after Mum and treat her with kindness and dignity. I can rest, knowing she is safe and looked after. Mum enjoys the activities put on by the care home and particularly enjoys the trips out.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home
It's lovely to read your kind words and it is a pleasure having Mum with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Manor Cottage Residential Home
from L R (Daughter of Resident) published on 4 December 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Mum recently moved into Manor Cottage and has been supported so well to settle in. The staff all seem caring friendly and helpful and have an understanding of Mum's needs.
They are always responsive to any concerns or worries and resolve these quickly.
It is good you can visit whenever you like and
They are always responsive to any concerns or worries and resolve these quickly.
It is good you can visit whenever you like and
stay for meals as well if you wish.
I would recommend Manor Cottage as a home for people to live in.
I would recommend Manor Cottage as a home for people to live in.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home
Thank you for your lovely comments, mum has settled in very well. I will ensure your wonderful comments are passed through our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Cleeve Lodge Residential Care Home
from S W (Daughter of Resident) published on 3 December 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Mum moved into Cleeve Lodge approximately in March after living independently for almost 91 years. As mum's daughter, she would bed me not to ever put her in a home. Unfortunately, things don't go as planned and mum's mobility was failing which in turn meant she had frequent falls and was sustaining
some awful injuries. Mum never ever wanted to go into a care home and would plead me to keep her in her home. Sadly this wasn't possible so we were lucky to get a lovely room in Cleeve Lodge. It has been the making of mum and she has never looked back. Her confidence is so much better and she is able to go up and down in the lift to her room, independently as many times as she wishes. She has made lots of friends, this being a major problem for mum when she lived only - desperate to see people. My honest review of Cleeve Lodge is one of a home full of angels, cannot fault the staff in any way. and they will do anything without making any fuss and it is done quickly. Also, the doctor is called so quickly should there be any concerns, however trivial it may seem. Mum has said that this is her home now and she won't ever go back to her former home. I believe this speaks for itself - excellent.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home
Thank you for your wonderful feedback. I will ensure that this is relayed to the entire team. Thank you for your support with mum's care as this has been invaluable and by working together, we have been able to achieve the very best care for your mum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Westbourne Care Home
from Stephen J (Son of Resident) published on 29 November 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Very well-run care home. Professional, very clean. My mother is very happy to be well looked after all things considered after suffering a stroke in 2023. Friendly family-orientated home.
Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home
Thank you for taking the time to leave us a review! We're so please that your lovely mum feels safe and happy with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Westbourne Care Home
from Bron W (Daughter of Resident) published on 27 November 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
In a word, brilliant. The staff are kind, caring, knowledgeable and always available. In my professional capacity, I visit a lot of care homes to ensure quality, so recognise excellence - that's apparent at Westbourne. I didn't think I would ever need to be a "customer", but so very glad that I know
Mum is safe and well cared for at Westbourne. Well done to everyone - I hope you soon reach Outstanding - you all deserve it!
Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home
Thank you so much for taking the time to leave such a wonderful review! It really means a lot to all the staff who care for your lovely mum. We're so pleased that mum is happy and that your mind is at rest knowing she is getting all the support she needs.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Manor Cottage Residential Home
from Geraldine S (Sister of Resident) published on 22 November 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I must say it is tip-top. They are caring considerate and kind whenever you ask the staff for anything or to do anything. The home is always neat and tidy lots of activities and most of all if I needed to go in a home I would choose Manor Cottage.
Reply from Debbie Cox, Business Administrator at Manor Cottage Residential Home
Thank you for you lovely review. We love that you come and join your sister every week for lunch and we will make sure your comments are passed onto our team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Cleeve Lodge Residential Care Home
from M D (Daughter of Resident) published on 8 November 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The team at Cleeve Lodge are kind, friendly and have really got to know mum and she enjoys chatting and laughing with them. She is able to walk to and from her bedroom which helps maintain her mobility.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home
Thank you for your feedback, we will ensure that this is fed back to the team. Your mum has settled in very well and is a joy to care for, she has an infectious smile and a cheeky sense of humour which we love!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Green Willow Residential Home
from Anne R (Daughter of Resident) published on 1 November 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Green Willow is a lovely small residential home set in a beautiful well-kept garden. It is well-maintained, spotlessly clean and the rooms are light and sensibly equipped.
However, it is the warmth and skills of the staff that make it outstanding. Everyone interacts positively and respectfully with
However, it is the warmth and skills of the staff that make it outstanding. Everyone interacts positively and respectfully with
the residents. Whether they are bringing the laundry, cleaning the room, fixing things, providing personal care, administering medication or delivering food, snacks and drinks, it is clear that there is real care as well as much laughter.
The programme of activities is varied, appropriate and delightful. It caters to a wide range of interests and needs. As a family, we are so pleased that Mum is a resident at Green Willow.
The programme of activities is varied, appropriate and delightful. It caters to a wide range of interests and needs. As a family, we are so pleased that Mum is a resident at Green Willow.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you for all your support Anne, we're lucky to have you and Mum!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Manor Cottage Residential Home
from Tanya B (Daughter of Resident) published on 31 October 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mum has been a resident of Manor Cottage since July 2019. I was independently caring for Mum whilst also working full-time and looking after a family of my own. During that time, my mum's safety was my biggest priority but I also was very sceptical about moving her out of her home. Once my Mum moved
in, every worry was immediately put to rest. The team at Manor Cottage has been nothing short of amazing. They are kind and compassionate people who take great pride in what they do but they also perform their job roles to an impeccable standard. In the 5 years, my Mum has been a resident although her health has declined; her happiness and well-being have improved massively. The quality of life she has within the home is something we could have never provided her with and seeing her thrive in this environment has been a massive gift to our family. I could not recommend Manor Cottage highly enough to anyone looking for care for a family member.
Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home
Thank you so much for such a lovely review of our home, it makes me immensely proud of all the staff and I will pass on your wonderful comments to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Green Willow Residential Home
from Becky B (Daughter of Resident) published on 25 October 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
If only all homes for the elderly could be run so well. The staff are so caring, yet still very professional. They always put the resident's welfare and happiness first. Immaculately clean, good varied menu, daily activities.
I would recommend this home 100%.
I would recommend this home 100%.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you so much for your kind review, we can't wait to celebrate Mum's big birthday at the end of the year with you all!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Green Willow Residential Home
from Tatyana B (Granddaughter of Resident) published on 23 October 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My partner and I visit my grandmother at Green Willow every week with our cat. The staff are always friendly and accommodating. The residential room is always clean and tidy. The food always looks good and healthy. They have a good range of activities. The last time I visited they were in the lounge
watercolour painting. We are always offered tea and cake when we visit and the staff are always careful not to let our cat out of my grandmother's room when we visit! My grandmother is well looked after, she always looks well and healthy. She recently moved rooms and that was handled really well. She has a newly decorated room with extra space and windows which she seems pleased about. Thank you to all the staff at Green Willow for taking great care of my grandmother.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
We love having you and your cat visit and that they even have their own door sign! Thank you for the kind review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Green Willow Residential Home
from Kevin B (Son of Resident) published on 22 October 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My Mum and Dad are residents at Green Willow and they are really happy there.
I find all of the staff there absolutely brilliant, so caring, so helpful and looking after Mum and Dad really well.
They keep us really well informed about any issues and are always very approachable and helpful with any
I find all of the staff there absolutely brilliant, so caring, so helpful and looking after Mum and Dad really well.
They keep us really well informed about any issues and are always very approachable and helpful with any
of my issues and questions.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
We absolutely adore having your parents reside with us, there was not a dry eye in the home when they were reunited!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Green Willow Residential Home
from L C (Daughter of Resident) published on 22 October 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
All the staff are wonderful. They take great care of my mother, with tremendous patience and encouragement to enable her to keep doing what she can. When she gets anxious or confused they calm her down and make her feel safe.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you for your kind words and the support you give us. Mum is always having us laughing!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Manor Cottage Residential Home
from H B (Sister of Resident) published on 21 October 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My brother has been a resident at Manor Cottage for nearly 2 years. He is very comfortable living at the home, there are plenty of activities if he wants to take part. All the staff are very professional and lovely. We were lucky to get a place for him at the time.
Reply from Debbie Cox, Business Administrator at Manor Cottage Residential Home
Thank you very much for your review. It is so nice to know that your brother is settled and happy at manor cottage.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Green Willow Residential Home
from Claire P (Daughter of Resident) published on 21 October 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The home is very clean, friendly, kind and patient to my mum. It has a lovely garden, that my mother loves. They provide entertainment both mornings and afternoons and even take the residents out occasionally. My mother can't see well or hear well and her mobility is bad. Her room is kept very clean
and comfortable. She is happy there. She doesn't have to join in with the entertainment if she doesn't want to. All the staff are very caring and helpful. My mum is a Pescatarium and they cater for her diet. The food is lovely. Home-made cakes at tea. I am very glad I found a home for her and they had a room for her. The staff keep you informed if there is any health problem with her and I can't praise the place more highly. The home doesn't smell, except for lovely food sometimes. It is in a nice quiet location and is pleasing to the eye. As I say I can't praise it enough.
Reply from Amy-Louise Lee, Registered Manager at Green Willow Residential Home
Thank you so much for your lovely review Claire, we love having your Mum as part of our family here at Green Willow!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Cleeve Lodge Residential Care Home
from T B (Daughter of Resident) published on 26 September 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Mum is very happy here - the staff are lovely and take great care of her - she was very reluctant to go into a care home but she loved it here and wouldn't want to go home. I have offered to take her 'home' but she simply isn't interested.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home
Thank you for your lovely review, I will ensure this is handed down through the staff team. Your mum has settled in very well and we are enjoying getting to know her. As you are aware we have an open-door policy, so if there is anything that you would like to discuss please don't hesitate to come in.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Westbourne Care Home
from Hilary B (Cousin of Resident) published on 19 September 2024Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Every time I visit my cousin, she is always neat and tidy and seems very relaxed and enjoying the activity that is being offered. All the staff are very welcoming and are so kind to my cousin. Her room is always clean and tidy.
Reply from Frances OShaughnessy, Business Administrator at Westbourne Care Home
Thank you so much for taking the time to leave us a review; we're so pleased that you feel she is relaxed and happy in our home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Cleeve Lodge Residential Care Home
from Ian D (Son of Resident) published on 30 August 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Just superb care, care support, and love for Mum with her developing condition. Outstanding in every single aspect/way for Mum - staff are just the best in the care sector. Outstanding, support, facilities, cleanliness, activities and professionalism by staff. Their love and care for Mum is absolute.
Just the best there is. Thank you, Cleeve Lodge.
Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home
Thank you for your wonderful feedback; I will ensure that the entire team are aware of your kind words. Your involvement and support with mum's care has been invaluable and by working together, we have been able to achieve the very best care for mum. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Loading...
Awards / Recognitions (3)
Finalist 2021 Care & Support West Awards
Recipient:
Kew Care Group
Date: Saturday 09 Oct 2021 More details
Loading...
News (342) & Events (0)
News
Loading...
Upcoming Events
There are no upcoming events for Kew Care Group
Loading...
Previous Events
Manor Cottage celebrate 20 years of exceptional care
Organiser: Kew Care Group
Date:
Tuesday 20 Jun 2023
more details
Green Willow Recruitment Morning
Organiser: Kew Care Group
Date:
Wednesday 22 Feb 2023 – Wednesday 22 Mar 2023
more details
Loading...
Frequently Asked Questions about Kew Care Group
How many Care Homes does Kew Care Group own?
Kew Care Group own 4 Care Homes.Which Kew Care Group Care Homes have the highest review score?
Manor Cottage Residential Home, Westbourne Care Home & Green Willow Residential Home have the highest review score.Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kew Care Group to verify any information. View our terms and conditions. Kew Care Group has a Platinum Service – more info.