Kew Care Group in South Gloucestershire | 2 Care Homes

Review of
Manor Cottage Residential Home
from Jennie N (Sister of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Finding a care home for my 97 year old sister near her own home was not an easy task but the standards and ratings shown on the internet were excellent and it was a great location. The cosy and homely feel to the place was welcoming and the staff were so helpful and caring. I really felt that my sister

could not have been in better hands and I was impressed by the communication between the staff. When I phoned to make enquiries, the person I spoke to knew all about my sister and didn't need to waste time going to find out - just like a family. I would definitely recommend this home (and that's what it was) to anyone wanting somewhere for a relative to be cared for in a sensitive and respectful way.

Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home

Thank you very much for your lovely feedback. We will ensure your comments get passed over to our wonderful staff team.

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Review of
Cleeve Lodge Residential Care Home
from C H (Daughter of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience

The staff at Cleeve Lodge look after Mum and treat her with kindness and dignity. I can rest, knowing she is safe and looked after. Mum enjoys the activities put on by the care home and particularly enjoys the trips out.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

It's lovely to read your kind words and it is a pleasure having Mum with us.

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Review of
Manor Cottage Residential Home
from L R (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

Mum recently moved into Manor Cottage and has been supported so well to settle in. The staff all seem caring friendly and helpful and have an understanding of Mum's needs.
They are always responsive to any concerns or worries and resolve these quickly.
It is good you can visit whenever you like and

stay for meals as well if you wish.
I would recommend Manor Cottage as a home for people to live in.

Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home

Thank you for your lovely comments, mum has settled in very well. I will ensure your wonderful comments are passed through our team.

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Review of
Cleeve Lodge Residential Care Home
from S W (Daughter of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum moved into Cleeve Lodge approximately in March after living independently for almost 91 years. As mum's daughter, she would bed me not to ever put her in a home. Unfortunately, things don't go as planned and mum's mobility was failing which in turn meant she had frequent falls and was sustaining

some awful injuries. Mum never ever wanted to go into a care home and would plead me to keep her in her home. Sadly this wasn't possible so we were lucky to get a lovely room in Cleeve Lodge. It has been the making of mum and she has never looked back. Her confidence is so much better and she is able to go up and down in the lift to her room, independently as many times as she wishes. She has made lots of friends, this being a major problem for mum when she lived only - desperate to see people. My honest review of Cleeve Lodge is one of a home full of angels, cannot fault the staff in any way. and they will do anything without making any fuss and it is done quickly. Also, the doctor is called so quickly should there be any concerns, however trivial it may seem. Mum has said that this is her home now and she won't ever go back to her former home. I believe this speaks for itself - excellent.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your wonderful feedback. I will ensure that this is relayed to the entire team. Thank you for your support with mum's care as this has been invaluable and by working together, we have been able to achieve the very best care for your mum.

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Review of
Manor Cottage Residential Home
from Geraldine S (Sister of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

I must say it is tip-top. They are caring considerate and kind whenever you ask the staff for anything or to do anything. The home is always neat and tidy lots of activities and most of all if I needed to go in a home I would choose Manor Cottage.

Reply from Debbie Cox, Business Administrator at Manor Cottage Residential Home

Thank you for you lovely review. We love that you come and join your sister every week for lunch and we will make sure your comments are passed onto our team.

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Review of
Cleeve Lodge Residential Care Home
from M D (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

The team at Cleeve Lodge are kind, friendly and have really got to know mum and she enjoys chatting and laughing with them. She is able to walk to and from her bedroom which helps maintain her mobility.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your feedback, we will ensure that this is fed back to the team. Your mum has settled in very well and is a joy to care for, she has an infectious smile and a cheeky sense of humour which we love!

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Review of
Manor Cottage Residential Home
from Tanya B (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident of Manor Cottage since July 2019. I was independently caring for Mum whilst also working full-time and looking after a family of my own. During that time, my mum's safety was my biggest priority but I also was very sceptical about moving her out of her home. Once my Mum moved

in, every worry was immediately put to rest. The team at Manor Cottage has been nothing short of amazing. They are kind and compassionate people who take great pride in what they do but they also perform their job roles to an impeccable standard. In the 5 years, my Mum has been a resident although her health has declined; her happiness and well-being have improved massively. The quality of life she has within the home is something we could have never provided her with and seeing her thrive in this environment has been a massive gift to our family. I could not recommend Manor Cottage highly enough to anyone looking for care for a family member.

Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home

Thank you so much for such a lovely review of our home, it makes me immensely proud of all the staff and I will pass on your wonderful comments to the team.

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Review of
Manor Cottage Residential Home
from H B (Sister of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

My brother has been a resident at Manor Cottage for nearly 2 years. He is very comfortable living at the home, there are plenty of activities if he wants to take part. All the staff are very professional and lovely. We were lucky to get a place for him at the time.

Reply from Debbie Cox, Business Administrator at Manor Cottage Residential Home

Thank you very much for your review. It is so nice to know that your brother is settled and happy at manor cottage.

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Review of
Cleeve Lodge Residential Care Home
from T B (Daughter of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum is very happy here - the staff are lovely and take great care of her - she was very reluctant to go into a care home but she loved it here and wouldn't want to go home. I have offered to take her 'home' but she simply isn't interested.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your lovely review, I will ensure this is handed down through the staff team. Your mum has settled in very well and we are enjoying getting to know her. As you are aware we have an open-door policy, so if there is anything that you would like to discuss please don't hesitate to come in.

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Review of
Cleeve Lodge Residential Care Home
from Ian D (Son of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

Just superb care, care support, and love for Mum with her developing condition. Outstanding in every single aspect/way for Mum - staff are just the best in the care sector. Outstanding, support, facilities, cleanliness, activities and professionalism by staff. Their love and care for Mum is absolute.

Just the best there is. Thank you, Cleeve Lodge.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your wonderful feedback; I will ensure that the entire team are aware of your kind words. Your involvement and support with mum's care has been invaluable and by working together, we have been able to achieve the very best care for mum. Thank you.

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Review of
Manor Cottage Residential Home
from J W (Daughter of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

Manor Cottage is such a lovely care home, with an excellent team to provide care, respect and a high standard of living for its residents.
We are so happy that my mum is well looked after, there are so many activities for her to get involved with and lots of lovely outings too.

Reply from Debbie Cox, Business Administrator at Manor Cottage Residential Home

Thank you so much for your lovely comments, it is very much appreciated.

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Review of
Manor Cottage Residential Home
from Kathy C (Daughter of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience

The staff at Manor Cottage went above and beyond to provide a special day for Mum's birthday. We had a delicious lunch and a beautiful birthday cake. Mum was so happy.
The care the staff give to my mother is excellent and it is always delivered with consideration and compassion. Well done and keep

up the wonderful work.

Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home

Thank you for your wonderful review, it means so much to us to know that mum is happy here within our manor family.

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Review of
Manor Cottage Residential Home
from J P (Daughter of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience

Manor House is just full of wonderful kind, caring People. My Mum was there for almost 4 years and was so well looked after, I don't know what we would have done without them. We would recommend them to anyone.

Reply from Rayna Powell, Registered Manager at Manor Cottage Residential Home

Thank you so much for your lovely review, it means a lot to us all. Mum was a wonderful lady and it was an honour to have her with us and for her to be part of our Manor Cottage family. Mum will forever have a special place in all our hearts.

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Review of
Manor Cottage Residential Home
from Sarah D (Daughter-in-law of Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

My Mother-in-Law has now been at Manor Cottage for 3 months and her care has been great since the day she went in on respite care. Every member of staff is friendly and it is obvious to see that they have good relationships with the residents. I would also like to say thank you to the staff that you

don't see of which there are many! The daily updates on social media keep you up to date with each day's activities. Communication is good and the staff are very open to emailing or phoning at any point if you have any questions. A Doctor is also on hand weekly to alleviate any concerns and to keep an eye on the medication etc. My Mother-in-Law seems very content here.

Reply from Debbie Cox, Business Administrator at Manor Cottage Residential Home

Thank you for taking the time to share your positive feedback with us.

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Review of
Cleeve Lodge Residential Care Home
from Izzy S (Niece of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

If you want the stress taken out of where you can find a kind and loving care home for your loved one in the Bristol/Staple Hill area then look no further than Cleeve Lodge Downend.
As a family who does not live in the area, we didn't know who to turn to when an emergency care decision had to be

made.
From the moment we randomly contacted Cleeve Lodge, we had a good feeling. The staff were extremely helpful, no questions went unanswered. When it came to the time our loved one made the move to Cleeve Lodge, everything was taken care of. The staff dealt with the transition with kindness and dignity at the forefront.
The move was earlier in the year and the change in our loved ones and the care they have received is almost beyond words. They are happy, clean, tidy, and above all thriving.
Please don't hesitate to call Cleeve Lodge or drop in and visit, everyone is made so welcome.
We are all so grateful to the wonderful team. Thank you all.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your wonderful feedback, we will ensure this is fed back to the staff team. We are so pleased that your uncle has settled in as well as he has and is a pleasure to have.

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Review of
Cleeve Lodge Residential Care Home
from C H (Sister-in-law of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

Since the passing of my sister the staff at the care home have been very helpful and understanding, with problems that arise, concerning my brother-in-law. They are always here for me when needed.

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Review of
Cleeve Lodge Residential Care Home
from Tracy C (Daughter of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

All is very satisfactory and Mum is happy which is the main thing. Her personal care is an issue as a lot of times mum has dirty clothes on as do a lot of the other service providers, they could go out more often and a lot of times her mobile is flat and I have to search for a charger. The food is basic

but I guess that is what they like choice of sausage and chips or scampi and chips as the main meal of the day. I would like to see more fruit instead of cake.

Reply from Josie Dalli, Director at Cleeve Lodge Residential Care Home

Thanks for all your very useful feedback. We are looking forward to the meeting we have booked in today to help us all understand these issues as we cannot change Residents tops if they don't want us to even if they are dirty after lunch. You're right about those food choices for supper times for those who want them rather than soup or salad. Lunch times are more substantial like roasts and pies but of course, meals are bespoke to Resident preferences and personal choices.

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Review of
Cleeve Lodge Residential Care Home
from R S (Granddaughter of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

We are very happy with the care at Cleeve Lodge, everybody is always well looked after and the staff are always smiling and laughing, it is clear they have good bonds with the residents. We are grateful for the activities and trips that our Grandmother/Mother has taken on and for keeping her safe and

well.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your kind words; it is our pleasure to be caring for your mum/Grandmother, she is definitely a character and a huge part of our Cleeve Lodge family. I will ensure your kind words are passed on to the staff team.

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Review of
Cleeve Lodge Residential Care Home
from Nicola P (Daughter of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

The home has a relaxed atmosphere. Visitors are always welcome warmly and staff are always happy to talk about concerns you might have for your loved one. Residents are very well cared for with dignity and understanding, and there is a full calendar of activities. The staff at Cleeve Lodge work to a

very high standard.

Reply from Risa Jobbins, Registered Manager at Cleeve Lodge Residential Care Home

Thank you for your kind words. Your mum is such a joy and is a huge part of our Cleeve Lodge family. We will ensure your kind words are passed on to the staff team.

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Review of
Manor Cottage Residential Home
from Gary B (Son of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

I first visited Manor Cottage in early 2023 at a time when we thought that Mum may need to move into residential care. I visited a number of homes, and Manor Cottage was firmly on the list of possible places where Mum could live. While the building has seen better days, it is clean and, above all else,

I really liked the atmosphere. It was, therefore, one of the first choices this year when it became obvious that Mum could no longer live at home, even with support. She loved it when she visited, and moving in proved to be very straightforward.
Mum has settled in well. The staff are lovely, Mum is very well cared for, and there is an impressive range of activities for all the residents. With a daily schedule, there is no time to be bored. Manor Cottage has a good relationship with a local GP, which is very reassuring and they have already reviewed and amended Mum's medication. It is a great start, and we are confident that this is the right place for Mum.

Reply from Debbie Cox, Business Administrator at Manor Cottage Residential Home

Thank you for your kind words. Your mum really is settling in well within our "family".

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Care Homes Owned by Kew Care Group in South Gloucestershire

Kew Care Group Locations in South Gloucestershire (2)

Kew Care Group Reviews in South Gloucestershire (100)

Manor Cottage Residential Home

Cleeve Lodge Residential Care Home

Manor Cottage Residential Home

Cleeve Lodge Residential Care Home

Manor Cottage Residential Home

Cleeve Lodge Residential Care Home

Manor Cottage Residential Home

Manor Cottage Residential Home

Cleeve Lodge Residential Care Home

Cleeve Lodge Residential Care Home

Manor Cottage Residential Home

Manor Cottage Residential Home

Manor Cottage Residential Home

Manor Cottage Residential Home

Cleeve Lodge Residential Care Home

Cleeve Lodge Residential Care Home

Cleeve Lodge Residential Care Home

Cleeve Lodge Residential Care Home

Cleeve Lodge Residential Care Home

Manor Cottage Residential Home

Awards / Recognitions (3)

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