1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Serenity Homes Ltd

Care Homes Owned by Serenity Homes Ltd

  • Care Homes Owned by Serenity Homes Ltd

Serenity Homes Ltd Locations (2)

 

2 Care Homes owned by Serenity Homes Ltd

Sort by:
View on Map
Edgecumbe Lodge

35 Overnhill Road, Downend, Bristol BS16 5DS 

9.2 6 reviews
"Very caring staff and very good care provided to my aunt who was very happy living there. Good food, a clean and safe environment. Lots of…"   Read all 6 reviews
Location Type Care Home

Nestled in the heart of Bristol, Edgecumbe Lodge is a family owned residential care home with a proud legacy spanning over 20 years. The home is renowned for its warm, welcoming atmosphere, embodying a true 'home away from home' feel. Operated with unwavering… Read more about Edgecumbe Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 21 Rooms from £1,100 / week
The Gnoll

27 Gnoll Park Road, Neath SA11 3BT 

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 29 Rooms

Serenity Homes Ltd Reviews (6)

Reviews Posted for members of Serenity Homes Ltd

Overall Experience

  • 3
  • 3
  • 0
  • 0
  • 0

Date Published

6
5
5
5
1
Review of

Edgecumbe Lodge

from R N (Niece of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and very good care provided to my aunt who was very happy living there. Good food, a clean and safe environment. Lots of activities for residents. Nice rooms and lovely homely accommodation.

Reply from Elaine Sardar-Dean, NI & Director of Compliance at Edgecumbe Lodge

Thank you for your kind words. It was an honour to care for your aunt, she was a beloved part of Edgecumbe for over a decade. We will deeply miss her. We truly appreciate your thoughtful review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Edgecumbe Lodge

from Josie M (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am at Edgecumbe Lodge 2 days a week and I am there for about 4 hours each visit. I feel happy that my mum and dad are being looked after really well and the staff truly care about them. For me, it's the care that is of paramount importance and it is definitely there. It's not just about the residents,
it's about the families also. I have been supported from the first day and still am now, as it can be overwhelming at times. Things have improved hugely. When things are not perfect, we work together to resolve things. And anything I bring to the attention of any member of staff is dealt with. There is constant effort made with activities.

Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe Lodge

Thank you for your kind feedback. We're delighted to hear that you feel your parents are well cared for and supported, and we truly value your recognition of our team's efforts. Knowing the activities and improvements that have made a positive impact is wonderful. We remain committed to maintaining high standards and ensuring the wellbeing of our residents and their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Edgecumbe Lodge

from A P (Daughter of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mother was excellent. Mum was always clean and looked after. Staff always contacted me if there was any medical issue. Staff were always doing activities with the residents, either singing or gentle physical exercise (which I participated in on one occasion!) and residents go into the
garden. Family are always kept up-to-date with emailed newsletters and there are meetings and events at the home one can attend. Staff are always kind and upbeat with the residents.

Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe Lodge

Thank you for your lovely review. It was truly an honour to care for your mother, and we're so pleased to hear you felt supported and informed. Your kind words mean a lot to our team and encourage us to keep providing the best care possible. Best Regards Edgecumbe Family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Edgecumbe Lodge

from Lynn N (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience with Edgecumbe Lodge very good. Care for our dad has been great and have no issues. Staff are very compassionate and have excellent interaction with lots of activities arranged.
A hiccup with the administration side arose this month. Partly to do with the Council which could have
been handled more efficiently, but all resolved eventually.
We have no hesitation in recommending this establishment.

Reply from Elaine Sardar-Dean, Director of Compliance at Edgecumbe Lodge

Thank you for your lovely review and for sharing your experience with Edgecumbe Lodge. We are delighted to hear that your dad has been well cared for and is enjoying his time with us, including the activities we arrange. Ensuring compassionate and meaningful interactions is at the heart of what we do, and it's wonderful to know that this has been reflected in your dad's care. We also appreciate your feedback regarding the recent administrative issue. While we are pleased that it was eventually resolved, we recognise that efficiency in such matters is crucial, and we will take your comments on board to further improve our processes in the future. The team thanks you for recommending Edgecumbe Lodge and for your trust in us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Edgecumbe Lodge

from B G (Husband of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been resident at Edgecumbe Lodge for three years, they care for her, who has advanced Dementia; and has lost the ability to be able to stand or walk without assistance, her personal care is a top priority of staff with a fresh change of clothes daily.
Her mobility problem is overcome by
using a mobile hoist to raise and lower her to bed, chair, toilet and shower, attaching the lifting harness can be a bit problematic at times; the care and assistance given is to cause her as little discomfort as possible.
The care and dignity shown to the resident is no 1 priority of management and staff.
The introduction of garden parties during the summer is a valuable addition for the residents; as it gives opportunities for families to mix and see the care and kindness being shown to all.
My honest opinion of Edgecumbe Lodge is that owners, management and carers is to provide care, compassion and empathy to all in their care, and a welcome to all family visitors.

Reply from Elaine Sardar-Dean, Nominated Individual/Director of Compliance at Edgecumbe Lodge

Thank you for taking the time to share your detailed and thoughtful review of Edgecumbe Lodge. We are deeply grateful for your kind words about the care and dignity our staff strive to provide for all residents, including your wife. We understand how important it is to ensure comfort and support in all aspects of daily life and we're glad that the efforts of our team, from maintaining personal care to organising events like garden parties, have had a positive impact on your family's experience. Your mention of mobility challenges and the use of equipment like the mobile hoist is valuable feedback and we will share it with our team to assess our procedures to maintain the comfort and efficiency of the assistance we provide. Thank you once again for highlighting the compassion and dedication of our team. It is an honour to care for your wife, and we will continue to ensure her well being and dignity remains our top priorities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Edgecumbe Lodge

from R H (Son of Resident) published on 6 March 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delivering care, with dignity, can be a challenge. But at Edgecumbe it is done so well. Personal space is not violated. And the resident's way of life is respected. The staff have great empathy. They need to have the flexibility of approach to know what is meaningful to one, but no big deal to another,
so as not to stress or upset any resident needlessly. And the caregivers here manage this so effectively, they have marvellous compassion. The staff, management team and owner, are all very caring. No one feels alone or isolated.
In sum, 'dignity' means different things to different people. It is much to do with respecting personal space and an individual's self-esteem and way of life. We want our relatives to be: pain-free; clean; nicely dressed; well-fed; and never under-valued. Edgecumbe Lodge welcomes visitors and caters so well for our loved ones. The staff at Edgecumbe Lodge show great empathy, care and compassion. We could ask for nothing more. I thank them all - every one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Frequently Asked Questions about Serenity Homes Ltd

How many Care Homes does Serenity Homes Ltd own?

Serenity Homes Ltd own 2 Care Homes.

Which Serenity Homes Ltd Care Homes have the highest review score?

Edgecumbe Lodge & The Gnoll has the highest review score.
Serenity Homes Ltd in South Gloucestershire Serenity Homes Ltd in Neath - Port Talbot

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Serenity Homes Ltd to verify any information. View our terms and conditions.