Which Sharob Care Care Homes have the highest review score?

Caprera , Eldon House & Trelana Nursing Home have the highest review score.

Sharob Care | 3 Care Homes

Review of
Trelana Nursing Home
from Brian S (Husband of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience

My wife was transferred from hospital to Trelana for 'end of life' palliative care and while I was worried about what this involved, it was explained on arrival by the management team and we were made very welcome. I visited my wife every day more or less for several hours and also stayed all night

once, and spending so long at the home, I was able to watch the staff at work and was amazed at the level of care, compassion and astonishing patience they had and this was absolutely genuine which I found very humbling.

I had a few low spots due to my wife's condition and they could not have been nicer to me as they also look after the welfare of the residents loved ones too which was much appreciated. It felt more like a family home with everyone, staff and residents mixing whether they were on duty or not which came as a surprise. The food which I also ate many times was excellent and varied.

When my wife passed away it was sad to say goodbye to my new friends at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eldon House
from Sean S (Grandson of Resident) published on 16 August 2023

Submitted via Website • Report

Overall Experience

My grandmother moved to Eldon House from another care home where she had had difficulties settling in after her lengthy stay in the Hospital. Eldon House and all the staff have made her feel very happy there and she has settled in so well. They are very supportive of her ongoing dementia and she seems

very happy whenever we go to visit, and the staff make us feel so welcome as well! I would recommend this home to anyone looking for a place for a relative that has dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Caprera
from Susan R (Daughter of Resident) published on 16 August 2023

Submitted via Website • Report

Overall Experience

We have found using the app very reassuring, didn’t realise that at times Dad is refusing care, not that he is not offered care. Have some concern regarding security as Dad was found out in the car park, having worked out how to use the number on the keypad on the front door. The number remains the

same, but I feel this should probably be changed and displayed less obviously. Luckily no harm was done.
Since the new manager has been managing Caprera, lots of things have been improved. There seem to be quite a few more staff who are really lovely and very caring. I notice that the checks for MUST, Waterlow and etc. are all done much more regularly, helping to pick up any problems quickly. Dad has been encouraged to join in the activities and seems to enjoy these when he is in the mood. The staff are dealing with Dad’s behavioural problems in a very empathetic way, we know that he can be difficult and hope that medication may be able to help him in future. Thank you all very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eldon House
from Andy N (Son of Resident) published on 11 July 2023

Submitted via Website • Report

Overall Experience

Mum was placed at Eldon House for a post-hospital assessment period and to convalesce. From day one, I have been very impressed with the level of care and attention from all the staff. Myself and other family members have all been welcomed when visiting, being offered cups of tea and even lunch on some

occasions. Mum has thrived under their care and is ready to return home in the next couple of days. I am very grateful to all the team for looking after her and helping her to get back on her feet. The house is set in a lovely situation and offers a peaceful environment to the residents, whom all seemed happy when I have visited. I know Mum is looking forward to getting home soon, but this has only been made possible by the support and help from all the staff. Thank you all so very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eldon House
from Mary S (Daughter of Resident) published on 10 July 2023

Submitted via Website • Report

Overall Experience

Mum is very happy at Eldon House, she has calmed down and seems very settled. She seems very happy with all the care and the staff. She really enjoys the food and coming downstairs to be in the lounge with everyone else. Overall, very happy and so pleased for Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Caprera
from Jayne H (Daughter of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident of Caprera Care Home for several years now.
Mum has dementia.
She has had her own room on the top floor of the building and she really likes her room. Mum is still very mobile and manages stairs very well. She recently moved into a bigger room but Mum couldn't settle so

she is back in her old room where she is much happier.
Mum is very settled in Caprera however a couple of years ago her behaviour became challenging but the staff were excellent in coping with this and looked after Mum well and kept her safe.
Covid was very difficult for all and Mum couldn't understand why we couldn't visit, it was a distressing time but Caprera staff, again, looked after Mum so well, it was reassuring for the family at this scary time.
Visiting times are all day, every day which is good for our family as we all work different hours and shifts.
I feel reassured that Mum is being looked after well and she is kept safe.
Well done Caprera.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Caprera
from K S (Daughter of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience

I am always impressed by the way I am greeted on arrival at Caprera Care Home, whoever opens the door knows who I have come to visit and where she is. The staff are very approachable and friendly and their interaction with the residents is very nice to see. Caprera is very clean and there are no unpleasant,

lingering smells which I find very important. The noticeboard is very informative as to what is going on so I can see what is on offer for Mum to participate in or just to watch. The residents all seem comfortable in their surroundings and look well cared for, with no food-stained clothing or mismatched attire. The home is well furnished and decorated with good contrast of colours and not much clutter around for people to bump into. There always seems to be staff on hand to help and assist and I can ask any questions without being made to feel a nuisance. I am kept informed about Mum by phone and when I email Caprera the response is very quick.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Caprera
from Deborah G (Daughter of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience

Mum settled in Caprera Care Home really quickly, she was made to feel very welcome. All the staff are very friendly and caring and always on hand if we need any advice. My life is so much easier now I don't have to worry about her as I know she is well looked after and she loves the food!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Caprera
from Kevin D (Husband of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience

All of the staff are polite, respectful and diligent, they work wonderfully as a team.
They have taken the time to learn my wife's needs and support her very well.
There is generous light, bright space within the buildings and the home has a secluded yet very generous garden area.
Overall, my wife

appears significantly happier since arriving at Caprera Care Home eight weeks ago.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Trelana Nursing Home
from Karen R (Friend of Resident) published on 14 June 2023

Submitted via Website • Report

Overall Experience

Our dear friend was brought to Trelana Nursing Home on 17th May. Although tired he was pleased to be back in Bude, liked his room and the fact the sun shone in and he could see the sea. The staff introduced themselves and said they would keep our friend as comfortable as possible, pain free and look

after him. This they certainly did. Also making sure we were ok. We visited regularly, sadly our friend deteriorated very quickly: I do strongly believe he knew he was safe and being looked after, but also back in his home town. He passed peacefully away after being in Trelana for just 8 days. The care our dear friend was given and ourselves was outstanding. We were even booked in for lunch the day he passed away in case we were still at the home at that time. Thank you to you all for all you did. We will never forget your kindness. Keep up the hard and dedicated work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Trelana Nursing Home
from Ann F (Daughter of Resident) published on 6 September 2021

Submitted via Website • Report

Overall Experience

My dear mum passed away this month and when we lost Dad in June 2020, she went into Trelana for respite care, originally and settled really quickly. She was there 14 months in total. During this time, although we were in lock down for part of it, I was still able to Face time her or visit in a secure

pod. During her stay, I have been very impressed with the care she received across the board, from HCAs, chefs, Managers to clinical staff. As Mum's mobility became progressively worse, they accommodated her needs. The staff loved and cared for Mum in such a wonderful way and they became her extended family. They loved her and brought out her true character and she was happy, considering the circumstances. During the recent end of life, which was 18 days in total, they supported me and my family every day and genuinely cared and went on the sad journey with me. When they are short staffed, they pull together to give the care to the residents that they deserve, they do a really fantastic job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Trelana Nursing Home
from Angela H (Daughter of Resident) published on 27 July 2021

Submitted via Website • Report

Overall Experience

The staff are always so helpful and always willing to go that extra mile. I live so far away and can only phone to keep up to date with my mothers health and welfare. The staff are always busy but always take the time to answer my questions and even if they can’t, they always get someone to call me

back. They are so compassionate when I get upset due to my mothers frailty. I couldn’t have wished for a better place than Trelana, thank you to all the incredible staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Trelana Nursing Home
from Brian E (Nephew of Resident) published on 4 May 2021

Submitted via Website • Report

Overall Experience

My uncle has been a resident of Trelana since April 2017. I am very happy with the care my uncle has received. He is well cared for, and the home regularly communicates with me to update me on his condition. The home is clean and well looked after, and the staff are friendly and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Caprera
from Sue B (Stepdaughter of Resident) published on 29 April 2021

Submitted via Website • Report

Overall Experience

My stepmother has been a resident at Caprera for the last 4 1/2 years as she became unable to look after herself independently. She has severe Alzheimer’s now which has affected her behaviour - this is at times extremely challenging. I have been really impressed by the way the staff have cared for

her, showing extraordinary levels of sympathy, patience and tolerance at times, always absolutely professional. She can be very difficult to please but she is happy living there and understands she is being well looked after which is a huge comfort to me as I live a long way away and am unable to visit regularly. They go to great lengths to ensure she has company, often 1:1 and make every effort to ensure she is as safe. I am also grateful for the time they spend chatting to me on the phone about how she is. We have been so lucky to get her a place here - thank you to all the staff!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Trelana Nursing Home
from Eve O (Daughter of Resident) published on 19 April 2021

Submitted via Website • Report

Overall Experience

My mum has been a resident of Trelana for 6 years, suffering from vascular dementia; she was originally accommodated on the ground floor. As her mental and physical health deteriorated, Trelana's staff and I agreed she would benefit from being moved to the lower floor, where the staff ratio is more

appropriate to the advanced stages of dementia. Mum spends her days with her bag packed, waiting for her own mother to come and take her back to Ireland, the country she left back in 1949. In spite of mum's occasional outbursts of aggression, the care staff in Trelana are unfailingly patient, respectful, good-humoured and genuinely caring with this poor lost elderly lady. I am always kept informed about Mum's health/medical issues, all of which are picked up very quickly by the care staff.
The staff have also been incredibly supportive to me when things might have become a bit too much. The main thing is that I know Mum is being properly cared for 24-hours a day, 365 days a year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Trelana Nursing Home
from Sarah H (Daughter of Resident) published on 6 April 2021

Submitted via Website • Report

Overall Experience

My mum has been a resident at Trelana Nursing Home for nearly two and a half years now. When she first arrived, she settled in straight away with the help of the caring staff. She has dementia and had been having hallucinations, these seemed to settle down pretty quickly and I believe she was relieved

to not have to worry about anything any more. Her general condition has deteriorated over time and she is now immobile so is wheeled about the place, but I understand she is generally still her old self - sense of humour and so on. She loves the excellent food! Unfortunately she has very little sight left and very poor hearing so I haven’t had a proper visit with her since lockdown last year. I am hoping that Trelana will soon have the protocols in place to allow face to face visits. With regards to Covid, Trelana took the decision to lockdown early and so have kept their residents safe and well. I get regular updates on Mum’s wellbeing and am informed of any changes to her situation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Trelana Nursing Home
from Tracy S (Daughter of Resident) published on 6 April 2021

Submitted via Website • Report

Overall Experience

I moved my Mom and Dad to Trelana from Birmingham in April 2019, so that they could be together and nearer to me. From the first time I viewed the home with the manager, I knew that it was perfect for my parents. The manager and her wonderful team did everything to make sure that Mom and Dad had everything

they needed. Mom had COPD, so there was never an issue getting her the equipment she needed to live as normal and comfortable a life as possible. It was also arranged that she could be attached to an oxygen machine in the dining room so that she could have her meals with everyone else (this wasn't possible at her previous home).
Mom and Dad were encouraged to join in with all the activities that Trelana offer and even day trips.
Sadly Mom passed away in November 2019, and Trelana were wonderfully supportive. Dad is still very happy living there.

I would not hesitate to recommend Trelana Nursing Home; the management and staff are absolutely wonderful. Trelana feels like home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Trelana Nursing Home
from Julie E (Daughter of Resident) published on 25 March 2021

Submitted via Website • Report

Overall Experience

Dad was placed at Trelana in a step-down bed after a stay in the hospital. Mum had been placed in a care home in Looe. I had tried to arrange for a bed in Looe with Mum, but none became available. I told the manager of Trelana this. The following day, she rang me to say they had a lovely room that could

be made available as a double room for Mum and Dad. This is just one example of the genuine care that has been shown to our family, and our parents in particular, at Trelana. It is just such a pity that we all live so far away from Trelana, as we would have loved them to stay in their lovely room, being looked after so well. Since we all live in the far west of Cornwall, the family wished to move them closer so we can all visit more easily, but we cannot recommend Trelana and its staff highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Trelana Nursing Home
from Gerri H (Daughter of Resident) published on 11 March 2021

Submitted via Website • Report

Overall Experience

I can't thank the teams at Trelana enough for all they do. My mum was taken to Trelana from Spain following the death of her husband. She was unable to cope alone. Mum really didn't want to live in a home, and the first few weeks were very traumatic for her. However, the teams went way over and beyond

to help her settle in. She has now been there for over 18-months and is very happy and settled. She loves the staff who all make a fuss of her and has befriended one of the home cats who spends most of the day with her. The staff organised events all the time, and even during the pandemic, have managed to keep their residents safe and cared for. The home is clean, well-staffed with committed and caring people. I am so glad we chose Trelana and would recommend it to anyone. Mum looks 10-years younger now, hairdressers visit, chiropody attends, and the teams keep creating additional things for all the residents to take part in. We are also kept fully informed of everything to do with Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Caprera
from Jonathan P (Son of Resident) published on 8 March 2021

Submitted via Website • Report

Overall Experience

My mother moved into Caprera at the beginning of lockdown in March 2020 at a very difficult time in her life, having recently lost her husband. She settled in very quickly, and, despite all of the hardships that the coronavirus pandemic has inflicted on everyone, she has been well cared for and is happy.

The staff and management are all very kind and friendly and look after all of her needs. She has a very pleasant room with good facilities and loves the company of the carers and other residents. Restrictions on visits have been a frustration both for her and for me, but the home has done its best to facilitate contact where possible. It's good to know that she is in such safe and capable hands - thank you to everyone for your warmth and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Sharob Care

Sharob Care Locations (3)

Sharob Care Reviews (44)

Trelana Nursing Home

Eldon House

Caprera

Eldon House

Eldon House

Caprera

Caprera

Caprera

Caprera

Trelana Nursing Home

Trelana Nursing Home

Trelana Nursing Home

Trelana Nursing Home

Caprera

Trelana Nursing Home

Trelana Nursing Home

Trelana Nursing Home

Trelana Nursing Home

Trelana Nursing Home

Caprera

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Frequently Asked Questions about Sharob Care

How many Care Homes does Sharob Care own?

Which Sharob Care Care Homes have the highest review score?

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers