Which JAMMAC Group Care Homes have the highest review score?

Longview Care Home , Rowan House & St Clair House have the highest review score.

JAMMAC Group | 5 Care Homes

Review of
St Clair House
from B T (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

Mum is a new resident at St Clairs and she has been made very welcome. The care she is receiving is excellent and the staff are very attentive, always making sure mum's needs are met. Everyone is very friendly and when I visit I'm made to feel welcome too. I no longer need to worry about mum as I know

she is being looked after at the highest level.

Reply from Adele Beaton, Area Manager at St Clair House

Thank you so much for your review and kind words. It's a real credit to the team to read that you no longer need to worry about your mum. I will be sure to pass on your words and to everyone at St Clair.

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Review of
The Crescent
from Jackie W (Sister of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

The staff go above and beyond for residents and really make the residents feel like it is their home. The Crescent is very clean and very welcoming. The meals all look very good and a varied nutritional diet. My family member who is a resident feels safe and is well supported by all members of staff.I

have nothing but praise for them over the last 5 years that my family member has been a resident.

Reply from Adele Beaton, Area Manager at The Crescent

Thank you for taking the time to write this review. Your words mean a lot to us and I will ensure that they are shared with the whole team. It's good to hear how supported your family member feels. Our residents are at the heart of all we do. Thank you.

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Review of
Longview Care Home
from Debi M (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Dad became a resident at Longview in July 2024 after a very stressful 3 months in hospital looking for a suitable home. From day 1 the transition for Dad and ourselves has been stress free and we all had a lot of support from the Longview team. Dad's care is excellent and the carers understand his individual

needs. He feels relaxed and at home. His quality of life has been enhanced since becoming a resident at Longview, he enjoys all the entertainment and activities that are arranged. We feel very privileged that Dad is being so well cared for in such a caring, supportive and beautiful home. Dad and his family feel very much a part of the Longview community.
We have just experienced an amazing Christmas at Longview. The team and Activities Coordinator put so much effort into making it a special occasion for the residents and visiting families. It was truly joyous attending Christmas parties and sharing a fabulous Christmas dinner there, it made Dad so happy.

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Review of
Longview Care Home
from Susan S (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

I cannot praise Longview Care Home enough, not just for December 2024 but from when my mum first came to Longview in September 2024 up until the present date!
Mum is well cared for by all staff.
They treat her with respect and kindness and cater for all her needs.
It is of great comfort to me, my

brother and our families to know that Mum is well cared for and safe.
All the staff are also very kind and respectful to me when I visit too
Nothing is too much trouble.
I get phone calls to update me on Mum's health and well-being if necessary too.
Thank you, Longview.

Reply from Adele Beaton, Area Manager at Longview Care Home

It is wonderful to read how pleased you are with your mums home. It is heart warming to read a review like this and I will ensure your kind words are shared with all staff. Thank you.

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Review of
Longview Care Home
from Kate M (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Mum has been in the new block at Longview since August. She settled in very well with everyone making her very welcome. Mum thinks she is in a hotel all the staff are so loving and caring and will do anything for her even though my mum can be difficult at times.
The bedrooms are fantastic and so

is the lounge. The level of cleanliness is very good. The food is very good and mum eats it all.
They have weekly activities and entertainment which Mum loves. I feel relieved that she has found somewhere so good and I do not have to worry about her.
I highly recommend Longview as a care home.

Reply from Adele Beaton, Area Manager at Longview Care Home

Thank you so much for leaving this review. The recommendation that you have given for Longview is fantastic to read. Longview staff team work tirelessly in all they do and the home is a credit to them. So glad to read how reassure you feel about your mums care.

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Review of
Rowan House
from M G (Sister of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Rowan House has dedicated staff that care for the individual needs of each resident.
When we visit it always has a happy atmosphere.

Reply from Adele Beaton, Area Manager at Rowan House

Its good to read that you feel the happy atmosphere at Rowan House. The team are extremely dedicated and happy in their work and the residents are at the heart of all they do. Thank you.

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Review of
Longview Care Home
from Aaron R (Nephew of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Brought my uncle into this home. Felt very uneasy with letting others look after him but was a lovely, happy, amazing place. I couldn't have wished for any better, felt very content knowing he's in safe hands. Staff are so friendly, knowing he has round the clock care and always a nice cup of tea when

anyone visits him.

Reply from Adele Beaton, Area Manager at Longview Care Home

Such lovely words. We are so pleased that your Uncle has settled so well. He is very much in safe hands and we are glad that you feel this too. Thank you for taking the time to leave this review.

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Review of
Rowan House
from Stephen W (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I was apprehensive about how Mum would react after her fall, hospitalisation, and then her big fear - residential care!
Mum started overwhelmed and nervous. The staff have gone out of their way to make Mum feel she is amongst friends, and they give her a cuddle and hold her hand. Activities: group

sing-alongs and music events, one-on-one knitting, pasty making... There will never be enough staff, but that applies to most care homes. The staff treat everyone with respect and dignity, and they seem genuinely happy in their work, despite being nearly always busy and attentive to residents' needs.
Food and drinks are very good.
Rooms are spotless and tidied/cleaned better than many hotels.
There is always a Duty Manager on hand and the Deputy Manager can regularly be seen with the residents and relatives - a big tick.
The home is under new management and they are making positive changes, probably with limited resources.

Reply from Adele Beaton, Area Manager at Rowan House

This review serves as a credit to all the team at Rowan House. Thank you for taking the time to submit it, I will ensure your words are shared with the whole team. The Activities you mention sound wonderful and I am glad you and your mum approve of them. Thank you!

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Review of
Longview Care Home
from M P (Niece of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

When my aunt had to go into care there was only one place we wanted her to go which is here in Longview. My gran, her sister, was also a resident from 2012-2016 and received the very best of care, and my aunt also receives the very best of care and attention.

Reply from Adele Beaton, Area Manager at Longview Care Home

Thank you so much for taking the time to write this heartwarming review. To read how caring our staff are and how reassured your mum feels is something I will ensure is passed on to the entire team. Thank you

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Review of
Longview Care Home
from Sue P (Wife of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

They are very good clean and tidy. My husband has been in there for a few months now and he has settled in well. He is always clean and tidy, they help him with whatever he needs to do. When I go to see him, they keep me up-to-date with what is going on with him. They always offer tea or coffee when

you arrive.

Reply from Adele Beaton, Area Manager at Longview Care Home

It's really good to hear that your husband is so well cared for and you are happy with how well he has settled, along with the level of care he receives. Thank you for taking the time to give us this feedback, it means a lot to all of us.

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Review of
St Clair House
from Alison P (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

I am delighted with the care provided at St Clair House. From the moment I contacted them with regard to a vacancy, to moving in every stage was completed with compassion, sensitivity and professionalism. I cannot thank the staff at St Clair enough for taking such care of my father. The management are

very responsive to emails and work well with external agencies to make sure my father has all his care needs met. He has a lovely light airy room which is clean and tidy. He is very pleased with the choice of food available which is prepared by the homes own chef. His medication is well controlled and monitored. He has enjoyed the company of other residents and has also commented how well all the other care staff have interacted with him. As I live far away from St Clair I cannot visit very often but the management are great and if I ever have a worry or concern I just need to ring or email and they are happy to help. Lovely home, great staff.

Reply from Adele Beaton, Area Manager at St Clair House

This is a lovely review to read and I would like to extend a huge thanks from the whole team for taking the time to complete it. Our residents are at the heart of all we do and whilst it isn't a surprise to read that you were treated with such compassion, sensitivity and care, it is so kind of you to feedback. I will ensure the entire team are aware, Thank you.

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Review of
Longview Care Home
from K G (Power of Attorney of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Couldn't have wished for anything more. 10/10 for everything!
Treat people with respect, kindness and compassion at all times
Clean, good top quality and staff are understanding and kind to the residents and families of the people in their care.
Thank you.

Reply from Adele Beaton, Area Manager at Longview Care Home

Thank you for taking the time to complete this review. Here at Longview, our residents are at the heart of all we do and your words mean such a lot to read. I will be sure to pass your feedback to the entire team. Thank you so much.

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Review of
Rowan House
from Gordon B (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

The staff at Rowan House are always attentive and cheerful when I visit my 93-year-old mum. If Mum is a little out of sorts they always let us know and keep a close eye on her which is good to know. Any questions that I have had are readily answered or taken on board and answers found. They have been

extremely helpful in assisting and advising me on matters of funding Mum's care.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave such a lovely review.

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Review of
Longview Care Home
from W M (Daughter of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience

As soon as you walk into the home there is a sense of calm, we were really worried about our dad and his needs, but this worry was taken away by the wonderful caring and thoughtful staff. We certainly could not ask for more, Dad is always well dressed clean clothes, shaved and looks very presentable.

There are plenty of staff around who are always willing to answer any concerns you might have. His room is so lovely and spotlessly clean. They take away any worries you may have about your relative's needs. We know Dad is being looked after and cared for.

Reply from Adele Beaton, Area Manager at Longview Care Home

Thank you so much for taking the time to write a review for Longview. I really can't thank you enough for your wonderful words and it's heart warming to read that you are so pleased with the care your dad is receiving. I will be absolutely sure to pass this on to the entire staff team, thank you again.

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Review of
St Clair House
from Linda S (Daughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

We had a lovely evening with Dad at the fireworks night. 5 family members and Dad, it felt like old times. The staff here are so kind and nothing is too much trouble. Now Dad is in St Clair House I feel like we've won the lottery. St Clair's is the best by far. 20/10.

Reply from Adele Beaton, Area Manager at St Clair House

Firstly, I would like to thank you for taking the time to leave this review. Your words mean so much to the entire staff team at St Clair. To read that the staff are kind and that the fireworks night felt like old times was beyond heartwarming. I will ensure that your kind words are shared with everyone. Our residents are at the heart of all we do and reviews like this are just fantastic. Thank you.

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Review of
St Clair House
from David T (Son of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

My mother has been in this home for 18 months and has been extremely well looked after throughout. The home is always clean and tidy. The staff are polite, friendly and caring. The management have been so helpful and professional. Special mention to the deputy manager who could not have been more helpful

throughout all this time. Mum is happy and that is a huge relief. Thank you all.

Reply from Adele Beaton, Area Manager at St Clair House

Thank you so much for taking the time to leave this lovely review. Your words are so kind and as you know, are residents are at the heart of all we do. It's wonderful to read such a positive review and that your mum is happy. I will make sure that your review is shared with the whole team.

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Review of
Rowan House
from D H (Son of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

My dad came into Rowan House for respite care following a long spell in hospital. He has the beginnings of dementia and was very confused when he arrived. The staff made huge efforts to help him settle and made regular contact with me both personally by phone and by allowing my father to call me when

he was anxious or unsettled. He is now well-settled at the home and seems happy. I visited him for the first time this week and the environment was friendly, clean, and welcoming. I feel he is receiving good care and there is always someone around to listen to him or reassure him.

Reply from Adele Beaton, Area Manager at Rowan House

On behalf of Rowan House, I would like to take this opportunity to thank you for taking the time to leave this fantastic review. Our residents are at the heart of all we do and to hear that the staff at Rowan House have made such an effort to to reassure your dad and help him to settle is really good to hear. Should your dad wish to come for another stay, our staff would make him more than welcome. Many Thanks.

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Review of
St Clair House
from L C (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

My mum moved into St Clair House a couple of weeks ago following a period of time in hospital. She has settled in really well. I have been very impressed with the staff team - they are welcoming, helpful and extremely kind. The manager and deputy manager are very knowledgeable and have guided me through

the whole process of the move. The progress my mum has made in her health since moving into St Clair has been a delight to see. The regular activities organised within the home give opportunities for the residents to meet each other and provide vital stimulation. I live far away and cannot visit as often as I would like but have peace of mind that my mum is in safe hands.

Reply from Anna Blenkinsop, Director at St Clair House

I am delighted to hear that you are and your Mum are happy at St Clair.

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Review of
Rowan House
from L H (Daughter of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

I went to visit Rowan House for a temporary respite placement for my mum following a lengthy hospital stay. As soon as I went in I knew this was the right place for her to be. Both management and staff have been so professional, kind and supportive through a very challenging time, they always have the

best interests of the residents at heart and work so hard to create a homely feel and a warm welcoming atmosphere. I cannot thank them enough.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave such a wonderful review. It is lovely to read your comments and to hear that you are happy with Rowan House.

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Review of
Rowan House
from C S (Daughter of Resident) published on 25 July 2024

Submitted via Website • Report

Overall Experience

Rowan House has been really supportive with the care of my mum.
It has been a really difficult time, but I have felt assured that Mum is being really well looked after and her needs are being met.
The staff are really caring and patient and have done their utmost to make Mum as comfortable as possible.
Staff

are always welcoming when I visit and if I have any queries or concerns,a particular member of staff and the Managers are always accessible, easy to talk to and will deal with any issues and try to get things sorted out.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave a review. I am pleased to hear that you are happy with the care at Rowan House. Someone will be in contact to discuss your star rating feedback and see if we can make any changes.

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Care Homes Owned by JAMMAC Group

JAMMAC Group Locations (5)

JAMMAC Group Reviews (120)

St Clair House

The Crescent

Longview Care Home

Longview Care Home

Longview Care Home

Rowan House

Longview Care Home

Rowan House

Longview Care Home

Longview Care Home

St Clair House

Longview Care Home

Rowan House

Longview Care Home

St Clair House

St Clair House

Rowan House

St Clair House

Rowan House

Rowan House

Awards / Recognitions (0)

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