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Care Homes Owned by Classic Care Homes (Devon) Ltd

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Classic Care Homes (Devon) Ltd Locations (2)

 

2 Care Homes owned by Classic Care Homes (Devon) Ltd

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Pottles Court

Days Pottle Lane, Exminster, Exeter EX6 8DG 

7.2 4 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 17 Rooms
Summercourt

Shute Hill, Teignmouth TQ14 8JD 

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 20 Rooms

Classic Care Homes (Devon) Ltd Reviews (4)

Reviews Posted for members of Classic Care Homes (Devon) Ltd

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

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Review of

Pottles Court

from J W (Wife of Resident) published on 26 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my review would be rated as good. There are exceptions, both negative and positive.
The property itself is an old building with all the issues that an old property has. It is kept clean and tidy but the owner needs to look at a major revamp to bring the facilities into the 21st century.
The facilities are adequate but no more.
There is a core of excellent care staff but too many “bank carers” at times who do not have knowledge of the client's needs. All care homes seem to have a high turnover of staff, but, the core staff at Pottles were very caring and conscientious. Not all the staff being recruited, whilst very pleasant, had a working knowledge of the English language which can hamper the care and understanding when dealing with dementia patients and the hard of hearing. Hopefully, an education programme is in place.
The telephone system used to keep in contact with the clients is poor, particularly when it’s the only way of keeping in touch during an illness outbreak.

Reply from Jane Vittles, Care Co-ordinator at Pottles Court

Thank you, we always appreciate individuals taking the time to give their feedback, we are pleased that your overall experience was a positive one. It's a great opportunity to share with you how things have changed in our service since late last year.
Since gaining a new owner and Area Manager, we have started to make some much-needed improvements to the home. This includes trying to solve the issues with the phones.
Your mention of having a 'core of excellent care staff' brings a sense of pride to the carers and management, thank you for that. Since last year, we haven't needed to use back/agency staff. It was a struggle while we adjusted to the aftermath of Covid. I am happy to report that we no longer have a high turnover of staff due to sponsorship, and we have an intensive program for all new members of staff.
Thank you again for your feedback.


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Review of

Pottles Court

from Lizzie T (Daughter of Resident) published on 24 August 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having struggled viewing local homes for my father of 86 battling with Alzheimer's. We landed upon Pottles Court in Exminster.
The deputy manager greeted us with a warm understanding manner, making us feel so at ease at such a horrible confusing, guilty time. Places at Pottles are always in high demand
and at no point did we feel any pressure to commit to a room. The journey she took us on from suggesting rest bite to give us the reassurance somebody else could take care of dad as well as we could, was the key to making us understand he was in the best place.
Through out the year dad has been a resident, we have witnessed how the excellent care and understanding they provide has settled him in nicely.
Seeing daily, the same hard working team, joking and laughing make Pottles feel like a real home. Dad enjoys the lovely home cooked meals that are provided and has put on weight. I continue to sing the praises of the hard work and commitment the staff provide.
We recommend Pottles Court highly.

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Review of

Pottles Court

from Lynette B (Daughter of Resident) published on 5 February 2016

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have got my 85 year old mother a place Pottles Court. From the first visit I was sure that she would be cared for and encouraged to get the most from every day, this has proved to be the case and I am amazed at the change I now see in my mother. She is eating well, gaining weight
and communicating with the staff who are all very caring and encouraging. There is always something going on to stimulate the residents which is sadly lacking in many Care Homes.Thank you Pottles you are doing a wonderful job going above and beyond the call of duty.

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Review of

Pottles Court

from Carol M (Daughter of Resident) published on 16 October 2015

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for 16 months until he passed away very recently. The rooms are very clean and tidy and there is a very homely atmosphere. The Management Team are excellent and the staff very understanding and caring, taking time to talk with family. The staff were also very obliging with
hospital visits and very kind during father's last illness.


I would not hesitate to recommend the Home to other potential residents.


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Awards / Recognitions (0)

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Frequently Asked Questions about Classic Care Homes (Devon) Ltd

How many Care Homes does Classic Care Homes (Devon) Ltd own?

Classic Care Homes (Devon) Ltd own 2 Care Homes.

Which Classic Care Homes (Devon) Ltd Care Homes have the highest review score?

Pottles Court & Summercourt has the highest review score.
Classic Care Homes (Devon) Ltd in Devon

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