How many Care Homes does Centrum Care Homes own?

Centrum Care Homes own 5 Care Homes.

Which Centrum Care Homes Care Homes have the highest review score?

Croft Lodge , The White House & Willow House have the highest review score.

Centrum Care Homes | 5 Care Homes

Review of
Croft Lodge
from L L (Friend of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience

My relative has settled well, having only been in the home 2 weeks due to the care and attention of the staff.

Reply from Sharon Jerwood, Registered Manager at Croft Lodge

"Thank you so much for your fantastic 5-star review. We are thrilled to hear that your loved one has settled in so well and is enjoying life at Croft Lodge. Its always our priority to create a welcoming, safe, and happy environment for all our residents, and it's wonderful to know that weve been able to provide that for your family. Your feedback means a great deal to us, and we truly appreciate your kind words. We will continue to do our very best to ensure all our residents feel valued and cared for.

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Review of
Willow House
from Helen D (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My mother lived in Willow House for 5 and1/2 years before she died in March. Throughout that time the staff have been immensely kind and caring and they have looked after Mum well as she has become increasingly frail. The home is in a wonderful garden, which she loved, and there are many summer activities

in the garden as well as indoor entertainment throughout the year. The food is excellent and home cooked and the staff make a great effort for occasions such as Christmas, Mother's Day etc and for everyone's birthday.
I cannot thank them enough for all their support and understanding as Mum became older and more frail. They have been very supportive to me and I have always felt able to approach the managers with any concerns, which are always listened to. I don't know how the staff do such a difficult job with such patience and understanding. My sincere thanks to them all.

Reply from Janice Federer, Registered Manager at Willow House

Thank you so much for your kind words. Your Mum was an absolute pleasure to care for, we all miss her and her wonderful sense of humour and kindness.

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Review of
Beacon House
from Trudy B (Daughter-in-law of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum in law has been here for 9 years. She has always been looked after with love & care. She has reached 105 years old, only because of the wonderful care she has received. I just feel the hoe could do with some modernisation.

Reply from Sarah Tremlett, Manager at Beacon House

Thank you so much for your kind words and for trusting us with your mother-in-law's care for the past nine years. It is truly heartwarming to hear that she has felt loved and well looked after, and reaching 105 is an incredible milestone!We also appreciate your feedback regarding modernisation. We are always looking for ways to improve and enhance our facilities while maintaining the high standard of care we provide. Your input is invaluable, and we will take it into consideration as we continue making improvements.Thank you again for your support and for being part of our community.

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Review of
Windward House
from Rob D (Son of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

I was very impressed with the genuine care shown by the staff for my mother. She passed away a few days ago, having been at Windward for about 15 months. All the staff seemed to be there because they genuinely cared. The staff also cared for we relatives, often offering us tea or coffee.

Her room

was nice, adequately warm.

I am not experienced with care homes, so my review is not comparative.

With my cynical hat on, I'd assumed the home would increase its charges once Mum was stuck there, but I was wrong. The charge remained the same, which I was impressed with, suggesting genuine care rather than care for profit.

Reply from Tushar Shah, Director at Windward House

On behalf of the Windward team, please accept our sincere condolences on your mother's passing. We're very grateful for your thoughtful feedback about her time with us. We take pride in providing compassionate care to our residents, and we're pleased this was evident during your experience with us. Our commitment to consistent pricing reflects our care-first approach. Your mother was a valued member of our home, and we appreciate you taking the time to share your experience during this difficult period.

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Review of
Willow House
from Julie B (Daughter-in-law of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

My mother-in-law loved being at Willow House, the staff from management, care staff, kitchen and laundry were all amazing and so caring and friendly. The food was great and the home was always clean. You were always welcomed and offered a drink. She was so happy here.

Reply from Janice Federer, Registered Manager at Willow House

Thank you Julie for your kind words. We loved having your Mum with us, her cheerful attitude always made our day. We all miss her. I am so glad she was happy here.

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Review of
The White House
from Paul C (Husband of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

It is a very nice and clean home. All the staff are very nice and well cared for. I would recommend this home to anyone.

Reply from Tracie Bowen, Registered Manager at The White House

Thank you so much for your kind words! Providing a warm and caring and safe environment is top of our top priority and your recommendation means the world to us. We truly appreciate your support.

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Review of
The White House
from J H (Sister of Resident) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

Today the dentist visited, and all the staff (as usual) were caring and helpful.
The White House was clean and tidy.
I left my Brother enjoying a cup of coffee and biscuits.
Dinner sounded very nice.

Reply from Tracie Bowen, Registered Manager at The White House

Thank you for your kind feedback, Our dedicated staff take great pride in providing exceptional care and truly cherish the time they spend with the wonderful residents of The White House.

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Review of
The White House
from B F (Daughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

As a family we we were very concerned about Mum having to move into a care home. Would she be safe and cared for? We needn't have worried, The White House management team and carers have been brilliant in their care of Mum, they are approachable and always ready to help. All the staff are kind, caring

and respectful which helped Mum settle in very quickly. She enjoys the home-cooked meals and taking part in the various activities provided, especially the musical entertainment. We visit regularly, Mum seems happy and well cared for and the home has a friendly, positive atmosphere.

Reply from Tracie Bowen, Registered Manager at The White House

Thank you for your kind words! We truly appreciate your support and remain committed to providing the best quality care for our residents. Our goal is to ensure they enjoy life to the fullest, and we are honoured to be part of Mum's journey.

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Review of
Beacon House
from M R (Partner of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My partner has now been in Beacon House for eight months and I have been so impressed with the kindness, care and dedication shown by both management and staff. Innovative, new ideas have been introduced and have made Beacon House more inviting and homely. Events and activities are thoughtfully planned

to stimulate and enhance the lives of residents. I have also had great support and inclusion on my partner's ongoing struggle with dementia. A very sincere thank you to everyone.

Reply from Sarah Tremlett, Manager at Beacon House

Thank you so much for taking the time to share such a heartfelt review of Beacon House. We are truly touched by your kind words and delighted to hear that your experience with us has been so positive. It's incredibly rewarding to know that our efforts to create a warm, inviting and supportive environment have made a difference to both you and your partner. Our team takes great pride in introducing innovative ideas and planning activities to enrich the lives of our residents and your feedback reaffirms that we are on the right path. We also deeply value the trust you've placed in us to support you and your partner through their journey with dementia. Providing compassionate care and keeping families included and supported is at the heart of what we do. Thank you, once again, for your kind words. Your encouragement means the world to our team and motivates us to continue doing our best every day.

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Review of
Beacon House
from S G (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

It is a joy to see Mum so happy and relaxed at Beacon House. Ok, the home may be a little tired at edges but this pales into insignificance with the first-class care on hand to all residents. The love and warmth of a large family is tangible as you step in through the front door and the support and

care are unsurpassable.

Reply from Sarah Tremlett, Manager at Beacon House

Thank you so much for your kind words. It truly means the world to us to know that your mum is happy and relaxed at Beacon House. We always strive to create a warm, family-like environment where our residents feel safe, valued and cared for. Your recognition of our team's dedication and compassion is deeply appreciated. We take all feedback on board and are continuously working to improve our facilities while maintaining the high standard of care that our residents deserve. If there's anything more we can do to support your mum or your family, please don't hesitate to let us know. Best wishes, Sarah and the team.

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Review of
Croft Lodge
from J B (Daughter of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

A relaxed, warm, welcoming atmosphere every time I have visited Croft Lodge. My dad refers to the staff as his family and the place feels like home. I live abroad and can sometimes feel so far away, but knowing that he is safe, secure and happy in this environment means that I do not have to worry.

The staff are lovely and it's clear they are passionate about giving quality care that is unique to each resident. I feel like part of the family also! Thank you.

Reply from Sharon Jerwood, Registered Manager at Croft Lodge

Thank you so much for your kind and heartfelt words. It means the world to us that you feel so reassured and welcomed whenever you visit Croft Lodge. We're honoured that your dad thinks of us as family - that truly reflects the atmosphere we strive to create. Knowing that we've helped put your mind at ease, especially when living so far away, is incredibly rewarding. Your comments about our staff's passion and dedication to personalised care are deeply appreciated and will be shared with the whole team. Thank you again for your lovely review - we're so pleased to have you as part of the Croft Lodge family.

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Review of
Beacon House
from M H (Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

I have been in Beacon House since 17th November 2022 and from the start, I was impressed by the commitment of the staff in the care of the residents. The staff were proactive in asking you if you were feeling well and happy and if you had any problems. I have given good feedback for the family environment

created by staff and management. Since Friday 10th November 2023, I have, after a risk assessment, been allowed out which has been great.

Reply from Tushar Shah, Director at Beacon House

Thank you for your wonderful review and kind words about Beacon House. We're delighted to hear you've felt well cared for and part of our Beacon family. It's fantastic that you can now enjoy more independence following your time with us - we're so pleased this has been a positive step for you. Your feedback means a lot to our team and we'll share it with them. Thank you for being a valued part of our home.

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Review of
Willow House
from Jo G (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

Willow House is a warm, friendly, welcoming, bright and clean home. I have so much respect for the manager and the team that she has put together. They manage to do a very difficult job with good grace and good humour. I am very grateful for the care my mother receives.

Reply from Janice Federer, Registered Manager at Willow House

Thank you for the lovely compliments. I am so glad your Mum is happy. She is a pleasure to care for and we love having her as part of the family at Willow House.

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Review of
The White House
from Janet D (Friend of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

I have visited a resident on many occasions and am always impressed with the whole atmosphere and surroundings. The home is very welcoming, warm and relaxed and always restful. I really welcome the visit any time policy. A wonderful place for care and support and well worth recommending. Well done to

the staff.

Reply from Tushar Shah, Director at The White House

Thank you for your lovely words for our team and home. Our team work hard to create a wonderful and homely environment for our residents. Your kind words mean a lot to us. Thanks

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Review of
Willow House
from V R (Brother of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

Willow House has been very attentive to my brother. He needs a great deal of care and attention and they are always looking for ways to improve his circumstances. There are regular video meetings with the management and it is nice to be able to see and hear what other relations have to say.

Reply from Mehul Shah, Director at Willow House

Thank you for your feedback, the team really appreciate it. We are delighted to be able to look after your brother.

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Review of
Willow House
from Sarah S (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

Willow House is a homely place with a wonderful garden. There is always a friendly smiling face in the lounge amongst staff and residents. My mother is well cared for and enjoys the various activities and outings. We always feel welcome as visitors and appreciate being able to pop into the office for

a quick word.

Reply from Mehul Shah, Director at Willow House

Thank you for your lovely feedback, we are really pleased that your mother is enjoying her stay at Willow House and she is being well cared for. Your kind words mean a lot to the team.

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Review of
Willow House
from Teresa F (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

My experience for Willow House has been very good. Security at the front door is excellent, no smell of urine or constant bell ringing. I have found the staff very happy and caring, nothing is too much trouble. Mum's room is on the ground floor, so easy access to the main lounge, only access to the

rooms via a key code. The lounges are clean and welcoming. The garden is very inviting, and a credit to the home. Families are invited to any social events and kept informed about any developments. The food is very good, and there are plenty of cups of tea. The manageress is always open to discuss matters and will take suggestions. Overall, I am happy that my mother is safe and well cared for.

Reply from Mehul Shah, Director at Willow House

We really appreciate you taking the time to feedback on the home and your experience with the members of the team. Pleased to hear that your mum is able to make use of the lounge and garden. Many thanks once again!

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Review of
Willow House
from Hilary M (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

This is an excellent care home. They are caring, attentive and supportive. During my mother's time there her health has improved. There are many opportunities for socialising which is important to her. They are flexible in supporting individual needs. The atmosphere at the home is very friendly and

the gardens are beautiful which is also very important to my mother.

Reply from Mehul Shah, Director at Willow House

Thank you Hilary for your wonderful feedback. We are so pleased to hear your mother's health is improving since she moved into Willow House. The team are really appreciate of your positive comments, particularly around the atmosphere and beautiful gardens.

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Review of
Windward House
from Andrew W (Son of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

We put Mother in for a week's respite care in September and couldn't be happier with the level of care and attention she received. Mother has been enthused about the placement ever since and although we obviously want to keep her at home, she's actually started to nudge us to get another break. I'd

thoroughly recommend the home for the compassion and care levels received. Well done guys and thank you.

Reply from Mehul Shah, Director at Windward House

Thank you for your kind words, and we are glad your mother had a great week with the care she received last month. We're also delighted to hear it gave you the much needed respite you were looking for, and look forward to helping you again in the future.

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Review of
Willow House
from Rupert H (Son of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

Mother continues to be well looked after by Willow House and is very content. The staff are very friendly and helpful which creates a very good atmosphere. Whilst mother is not very keen on social activities there is a good range of things going on which is good news for those that like activities.

Reply from Mehul Shah, Director at Willow House

Thank you so much for your feedback Rupert, we are so pleased to hear that your mother is being well looked after. If there is anything else to make her experience better, please reach out to the team.

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Care Homes Owned by Centrum Care Homes

Centrum Care Homes Locations (5)

Centrum Care Homes Reviews (84)

Croft Lodge

Willow House

Beacon House

Windward House

Willow House

The White House

The White House

The White House

Beacon House

Beacon House

Croft Lodge

Beacon House

Willow House

The White House

Willow House

Willow House

Willow House

Willow House

Windward House

Willow House

Awards / Recognitions (0)

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