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Care Homes Owned by Garad Care Homes

8.0 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Garad Care Homes

Garad Care Homes Locations (3)

 

3 Care Homes owned by Garad Care Homes

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Ashburton House Care Home

West Street, Ashburton, Newton Abbot TQ13 7DT 

8.9 12 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 29 Rooms
The Old School House

38 Merafield Road, Plympton, Plymouth PL7 1TL 

8.5 26 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 36 Rooms
Ermington House

Ermington, Ivybridge PL21 0LQ 

6.6 20 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 34 Rooms

Garad Care Homes Reviews (58)

8.0
Garad Care Homes has a Group Review Score of 8.0 (7.991) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Garad Care Homes must have a Review Score.

Overall Experience

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Review of

Ashburton House Care Home

from Lizzie L (Daughter of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to acknowledge and specifically commend one carer in particular for the outstanding care and support he has provided to my dad. The care team as a whole shows compassion to my dad, who is happy and settled in the environment.

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Review of

Ashburton House Care Home

from Sharon L (Daughter of Resident) published on 25 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been at Ashburton House now for 4 years and is very much at home there. The staff know and love him and I can't ask for more than that. They understand his needs and work hard to meet them, in a cheery and caring manner. His room feels personal to him and is usually clean. Staff are sometimes
able to take him out for a walk or to church, which means a lot. I always feel welcomed; managers are ready to listen and lead well, as demonstrated by the now stable and professional team there.

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Review of

Ashburton House Care Home

from L K (Daughter of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant environment, great communication with staff regarding Mum's needs, it took Mum a while to settle due to her dementia diagnosis but she now seems happy, settled and safe.

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Review of

Ashburton House Care Home

from J R (Daughter of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident of Ashburton House for just over twelve months. Initially, she was there for convalescence after a short period in hospital. She was very reticent about going into a care home, however, within weeks she stated that she did not want to go home as she was very happy and comfortable,
loved the caring, kind and smiley staff and thoroughly enjoyed the food, plus there was company and activities available.
Unfortunately, Mum ended up back in hospital in August and she's a shadow of her former self but the team were able to work around her needs and welcomed her back which has been a great relief to her family.
Yes, they could do with a few more hands on deck in all departments but the care is wonderful.

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Review of

Ashburton House Care Home

from Marie L (Sister-in-law of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been permanent for over a month now, a respite before. He has stated to us as a family he's happy here.
He is so well looked after even with his complex needs, he gets treated with empathy and respect. He gets everything that's needed and a well-balanced diet. The carers are brilliant
with him and he enjoys a little banter too.
Recommendations would be 100% for the home, as he would put himself.

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Review of

Ashburton House Care Home

from Carole S (Daughter of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run well, and the staff are great, they perhaps need a few more helping hands sometimes!
My mum is treated very well, and when we visit, we are always welcome.
The caring professionals are so patient and good, that they should be given a substantial pay rise in all homes.
Overall, we
are happy with the care my mum is receiving.

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Review of

Ashburton House Care Home

from A C (Son of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident for the past few months, on my visits he seems to be happy and settled in his room. The staff are very attentive and he appears to be well cared for. There is a good variety of well cooked meals.

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Review of

Ashburton House Care Home

from B H (Daughter of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our father has recently carried out a stint here. There are a few good members of staff who are overworked but the management is completely inadequate. The registered Manager should spend less time posing around and more time ensuring the home doesn't stink and facilities are improved. The whole place
smells and could be avoided by simple measures to keep furniture dry, I don't even want to think about how this affects infection control. Doors to upstairs areas broken leaving vulnerable patients able to access the stairwell for days. Patients are being left with medication and untrained staff dishing it out. Residents left sitting in mess and no attempt to clean properly. I have worked in busier care homes that were able to maintain a clean and lovely environment and this is beyond unacceptable. The food is absolutely awful, cheap horrible overcooked stodge for lunch that looked totally inedible and 2 dry crackers with a piece of cheese dished out for supper. I could go on and on.

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Review of

Ermington House

from Britta L (Daughter-in-law of Resident) published on 7 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, good food.
Don't have any worries about Mum.
Very friendly staff.

Reply from Dale Kiely, Senior Manager at Ermington House

Thank you for your lovely feedback. We pride ourselves on delivering a high quality service to our residents at Ermington house. I will share your feedback with our teams, once again, thank you.


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Review of

Ashburton House Care Home

from G P (Son of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident for two and a half years. From day one she has been well cared for. Difficult times through Covid were handled well. The only concern I have had is the shortage of staff over a long period.

Reply from Michelle Wray, Operations Manager at Ashburton House Care Home

Thank you so much for your review. Our staffing levels are reviewed along with dependency assessments. We are currently fully staffed with no agency used. We strive to give excellent service and your review is most welcome


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Review of

Ashburton House Care Home

from L B (Daughter of Resident) published on 23 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, I cannot give a good review of this home. My parent was in here for a time and within that time was not looked after or protected enough. Certain issues were raised because a member of staff was not following general safeguarding rules and regs. There have been months of heartache for
the family trying to resolve the issue which has left a damaging trail of destruction in its wake. I have ticked one star because it wouldn’t let me score 0.

Reply from Michelle Wray, Care Director at Ashburton House Care Home

We are sorry that you feel you and your family member had a negative experience at Ashburton House. Our aim is to provide the best possible care for those we support and their families. We felt that we had dealt with the concerns raised in line with the resident and family wishes. We met with NOK and followed their wishes. Once again, we are very sorry that we have not met your expectations, however if you wish to discuss this any further, please let us know, we would be more than happy to discuss.


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Review of

Ermington House

from J S (Daughter of Resident) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The front door is not locked people can just walk in unchallenged and residents can walk out. No enforcement of signing in. The carpets throughout are very dirty. Unsafe flooring (chipboard). Flammable materials stored in corridors contravening the fire regulations. Not been showered for four days.
By lunchtime had been left in a pyjama top. The room is in poor repair just a bare light bulb hanging from the ceiling. In for six days and had no feedback on how settling in as a new resident. Handrail on stairs only on one side. Bed wheels not locked plus more!

Reply from Michelle Theresa Wray, Care Director at Ermington House

Thank you for your review, at the time of this admission the home was undergoing a full refurbishment, this is now complete. All doors are activated via a keypad and all works are completed. We tirelessly work to ensure resident care and safety, and all feedback is welcome so we can continually improve our service. This complaint was fully investigated by CQC and QAIT and no action was required.


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Review of

Ashburton House Care Home

from Annie H (Daughter of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident now for more than 10 months. =She is very elderly and has many needs that we [her family] could not meet after she had a spell in hospital. She settled quickly and my experience of the care she has received has been extremely positive. She needs help with all aspects of
her life and sometimes I chat with her about her views about the staff and the care she receives and she says everyone is very kind. Thinking about the interaction that our family have had with Ashburton House staff team I would also say that this has been first class. We pop in and out frequently and everyone is very helpful and positive towards us and we are kept up to date with how she's doing. For example she's putting on weight! We are all very happy with her placement and would recommend Ashburton House very highly.

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Review of

The Old School House

from Y B (Daughter of Resident) published on 17 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for The Old School House. It's staff are efficient, respectful and friendly to visitors and residents alike.
Perhaps, though, the best recommendation for the home has come from my mother, herself. One day as I was leaving her after a visit, she told me (completely unsolicited),
'you mustn't worry about me being here. I'm very well looked after and the food is very good, too'.

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Review of

The Old School House

from B J (Daughter of Resident) published on 5 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old School House is clean and well run by the Manager and Deputy Manager.
The staff are very polite, supportive and friendly, the food is also very good and clients are given a choice. The care home also do activities for the residents to help them, I would not hesitate to recommend The Old School
House.

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Review of

The Old School House

from Elaine B (Wife of Resident) published on 15 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my husband to The Old School House in June 2022 after he had been in care for eighteen months. He settled immediately and is very happy. His multiple needs are catered for sympathetically and he is looking much better than when he arrived. The care team are attentive and his medication has been
reduced so his appetite has returned. I have every confidence in the care team and management.

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Review of

Ashburton House Care Home

from Roger M (Son of Resident) published on 7 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was negative about care homes in general, whilst living at home. He has only been in Ashburton House for a few weeks but to his surprise, he loves it.
The staff are extremely friendly and nothing is too much trouble.
He is enjoying the food and has started to regain some of the weight he lost
in the last few years.
I would recommend Ashburton House very strongly.

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Review of

The Old School House

from Duncan M (Son of Resident) published on 23 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the pandemic, the manager and her team at The Old School House have done really well. The care that Dad has received has remained first class and the fact that he has gained some weight is testimony to the quality of the care and the food. The staff are always pleasant, polite and cheerful
which has really helped in these difficult times. Now that visits are possible again, the safety measures in place give a sense of security and reassurance. The manager and her team have maintained superb professional standards whilst remaining friendly and helpful. To have done this in such demanding circumstances must have been exhausting both physically and emotionally. I would like to thank them all for keeping The Old School House covid free, an outstanding effort!

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Review of

Ermington House

from Fiona F (Sister of Resident) published on 6 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is a resident at Ermington House, he suffers from Bipolar and Alzheimers. I would like to say how incredible all the staff have been with regards to his care and wellbeing.
He was a recluse, very depressed, lost a lot of confidence, and overweight since arriving at the care home six weeks
ago; he has made new friends, feels confident enough to join in with all the activities, he is a healthy weight now due to the yummy food and actually enjoys meeting his new friends for meals. He hasn't had one day of feeling depressed.
This speaks volumes to me and my family - the staff have been so kind, caring and incredibly attentive, and due to this, his overall health has markedly and clearly improved.
I couldn't recommend them more highly.
Thank you.

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Review of

The Old School House

from Jean P (Daughter of Resident) published on 19 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and stepdad have been resident in this care home for the last 3-weeks, during which time they have settled and been so well looked after. This is a great relief to the family, and we are finding all the care staff, including the manager, to be extremely kind, compassionate and helpful. It is
also lovely that we are able to visit behind a glass screen, ensuring that everyone is kept safe. Nothing is too much trouble for any of the staff, and we would be more than happy to recommend this home!

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Frequently Asked Questions about Garad Care Homes

How many Care Homes does Garad Care Homes own?

Garad Care Homes own 3 Care Homes.

Which Garad Care Homes Care Homes have the highest review score?

Ashburton House Care Home, The Old School House & Ermington House have the highest review score.
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