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Care Homes Owned by Choice Retirement Home Ltd

8.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Choice Retirement Home Ltd

Choice Retirement Home Ltd Locations (2)

 

2 Care Homes owned by Choice Retirement Home Ltd

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Choice Care Home

Cary Avenue, Babbacombe, Torquay TQ1 3QT 

8.2 8 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • 32 Rooms
Southbourne Care Home

Cary Avenue, Babbacombe, Torquay TQ1 3QT 

8.4 4 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • 27 Rooms

Choice Retirement Home Ltd Reviews (12)

8.3
Choice Retirement Home Ltd has a Group Review Score of 8.3 (8.291) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Choice Retirement Home Ltd must have a Review Score.

Overall Experience

  • 6
  • 3
  • 0
  • 0
  • 3

Date Published

12
2
4
4
8
Review of

Southbourne Care Home

from Paul L (Son of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to write a short note of thanks and appreciation to all the staff at Southbourne for all their hard work, dedication, kindness, and love which they provide to all the residents at Southbourne Care Home. My mum is so lucky to be cared for by a group of such wonderful people.
We were particularly
moved over the Christmas period to be able to observe the participation and interaction between all the staff and residents at Southbourne over a packed program of events.
It is almost impossible to quantify the huge difference that you make to the resident's lives, and to see the dignity and compassion with which you young (mostly!) people treat the residents is truly wonderful.

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Review of

Choice Care Home

from Sandra P (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care home as I say home. They make my daughter feel like she is home by maintenance putting up photos around her nice big room. The food is very nice, the manger and staff all care about everyone in the home. It's also clean and smells clean. Very good place.

Reply from THORNTON GOW-SMITH, Owner at Choice Care Home

Thank you for taking the trouble to note down the good work of our team. This is always very much appreciated by our management and staff.


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Review of

Choice Care Home

from Christine D (Daughter of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed at this home recently and she enjoyed her stay. She is 91 and so needs a lot of help with many things, such as dressing, eating, drinking, and she is very frail so she needs help with her mobility. The staff at Choice are very attentive and caring, always smiling and nothing too much
trouble. The food is good and her room and the home is very clean. There is a lovely garden area where you can sit, nestled in the heart of Babbacombe. I highly recommend it.

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Review of

Southbourne Care Home

from Sam W (Daughter of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Southbourne looked after my dad recently, the staff were amazing with dad and the management staff he loved very much. We cannot fault this care home, the staff looked after dad so much that he had his favourites, we cannot as a family thank Southbourne staff enough for everything they did for dad.
They also got along with our family. It put our minds at rest, we were very much supported by the management and staff nothing was too much trouble. We as a family can't thank you enough I would highly recommend this care home.

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Review of

Southbourne Care Home

from Anthony H (Son of Resident) published on 18 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Review on behalf of my father who died in this home in less than 3 weeks. Overall experience very poor. Management very poor. Treated with dignity very poor. Cleanliness is very poor.
Rooms are very poor. Overall care and support very poor. Staff very poor. Communication very poor. Compassion towards
resident very poor.
On accepting my father into this home his needs in every way including lack of mobility, lack of hearing, lack of understanding of normal everyday things, and lack of continence were not addressed in my view, in an acceptable basic care of duty manner. Communication with my mother, the wife of the resident, was not treated in a caring professional manner but in a dismissive uncaring, almost aggressive manner. As this home is in Torquay and our family lives 25-40 miles away he didn't keep his regular doctor. We asked several times for a doctor to see him due to his fast deterioration of health and being in pain, when home actually got a doctor it was basically too late. RIP Dad.

Reply from Thornton Gow-Smith, Owner at Southbourne Care Home

We are very sorry to hear of the dissatisfaction expressed by your reviewer, and we are aware that more specific details have now been given by the reviewer to the local safeguarding team, which we have fully investigated. We always welcome detailed feedback (good or bad), so that we can check on the services we deliver. We understand the safeguarding team will respond in due course to the reviewer.


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Review of

Choice Care Home

from Jane W (Friend of Resident) published on 22 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My friend was here for 5 weeks after discharge from the hospital. It is difficult to find anything good to say about this place but ... the food is good, the facilities are fine - that is it.
The place stinks of urine, there are few staff so residents are wandering around lost and confused. We had
to battle for a raised toilet seat, a padded chair cushion, a call bell, and a tv that worked. After a few days, my normally pristine friend smelled awful - I was told that she had consistently refused a wash, and she had also refused food.
Once, my friend was left to sleep in a chair in the lounge rather than being taken to her bed. The staff only knew of this when we insisted they check the CCTV.
Worst of all though, they ran out of an important tablet that was needed twice a day. It was only because my friend deteriorated rapidly and we investigated, that we found out. She was without it for a week!
I feel sorry for other residents still there. I would give zero stars if it were possible. Avoid!

Reply from Julia Gow-Smith, Owner at Choice Care Home

Dear Jane W and Friend,
We are sincerely very sorry to hear about your and your friend's experience whilst staying at Choice Care Home, as this is not as we would expect. We apologise wholeheartedly for any distress and upset caused. We would also like to thank you for your feedback and for highlighting your concerns. As you are aware the matters have been referred to the local Safeguarding Adults Team and to CQC. We have and will be investigating your concerns and the medication error, work with CQC and the Adults Safeguarding Team to ensure that actions are taken to deal with these concerns.
Yours sincerely,


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Review of

Southbourne Care Home

from Eileen L (Resident) published on 2 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful, and most of the residents have made me feel welcome. I really enjoy mind-gym; it keeps me ticking over and trips out on the trishaw and the minibus.

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Review of

Choice Care Home

from Paddy C (Daughter of Resident) published on 30 June 2018

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Going into a care home was never going to be an easy move for my mother. The transition from independent living to a care home is a tough one. My mother was supported by all the staff at Choice to make the transition. She has made her room her own space by bringing a variety of items from her flat,
with the help of the staff and the lovely maintenance man, things have been moved around until she was satisfied with the 'look'. Since day one, mum has enjoyed and praised the food and gradually she has settled in. She has wobbles about being in a care home and the staff listen and support her with great kindness during these times. When the family visit (we all live as a distance, two siblings in Canada) we are made very welcome and always offered refreshments. The staff always have time to answer our phone enquiries about mum. We feel cared for too. Care is the appropriate word for Choice. The staff are warm and available and always have time to listen. They are unsung heros.

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Review of

Choice Care Home

from Toni M (Friend of Resident) published on 26 June 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an impromptu visit to the care home to see a family friend, when I arrived I was greeted by the lovely manager who took me to my friend and made sure that I felt very welcome. During my visit, we looked around the gardens and had a lovely catch up. I was invited to join my friend for lunch,
although I declined, I was amazed at the variety of meal choices offered to the residents. In the afternoon a lovely man visited with rabbits and chinchillas which my friend obviously enjoyed. When I visited my friend at her previous home, she didn't interact with the other residents or join in any activities, it was lovely to see that she obviously feels very at home at Choice and enjoys the social interaction and activities on offer. The staff obviously had time to ensure that the residents needs were met and it was clear to see they were happy in their work.

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Review of

Choice Care Home

from Kenny K (Resident) published on 24 April 2018

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a resident here for the last eight months, and soon to move on to a new apartment of my own, I would like to say that at the beginning of my stay here I hated it and the staff.
I had lost my independence and freedom.
Now, however, I can see the reasons why they were for my own benefit.
Now with
the help of the management, staff, and other outside bodies I have managed to get my life back on track, I'm now looking to the future with anticipation.
The care and help that I have been given, I can never repay.
Once again thank you to all the staff and management for all the help and support and care that you have given me.
God bless.

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Review of

Choice Care Home

from Suzy Y (Friend of Resident) published on 23 January 2018

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have visited this care home twice. Each time it was very smelly. The friend I visited yesterday had not been helped to have a wash. The full commode was in the room with the lid off and had not been collected. The person was taken biscuits with her coffee. The biscuits were not on a plate but in the
staff members hand.


When I walked through the front door a lady was wandering around with a very soiled nappy in her hand.


Reply from David Gow-Smith, Director at Choice Care Home

We don't believe this person visited our care home, as there is no record in our visitors book, and if these issues such as a commode not emptied, a resident not washed were true, why wasn't a member of staff informed? We have no record of any such feedback. The comments about poor rooms, when the home had a £600K makeover in 2016, poor activities, when there is an activities coordinator, poor value for money when our charges range from 80 pounds to 100 pounds per 24 hours, less than hotels in our prestigious neighbourhood, suggest to us that the reviewer has not visited our home.


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Review of

Choice Care Home

from Christopher V (Son of Resident) published on 7 August 2015

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother only had a short stay at Choice, only for about 1 month. Unfortunately she passed away during her stay there, but the staff were always polite, friendly and very attentive to my mothers needs. They had a 24/7 visiting policy and so I was able to visit whenever I wanted. I cannot recommend
this care home highly enough, they were brilliant. I just wish my mum had, had more time there to enjoy their facilities and activities.

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Awards / Recognitions (0)

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Frequently Asked Questions about Choice Retirement Home Ltd

How many Care Homes does Choice Retirement Home Ltd own?

Choice Retirement Home Ltd own 2 Care Homes.

Which Choice Retirement Home Ltd Care Homes have the highest review score?

Southbourne Care Home & Choice Care Home have the highest review score.
Choice Retirement Home Ltd in Devon

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