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Care Home Owned by South West Care Homes Ltd in Cornwall

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by South West Care Homes Ltd in Cornwall

Only the locations & reviews in Cornwall for South West Care Homes Ltd are showing below.

View the details of all 10 locations (with 282 reviews) owned by South West Care Homes Ltd

South West Care Homes Ltd Locations in Cornwall (1)

 

1 Care Home owned by South West Care Homes Ltd in Cornwall

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Lavender Court Care Home Ltd

Lavender Court Care Home, Boscawen Road, Perranporth TR6 0EP 

9.8 27 reviews
"Mum moved to Lavender Court twelve months ago and we couldn't be happier. Staff are fantastic, so caring and friendly and efficient. The…"   Read all 27 reviews
Location Type Care Home

Lavender Court Care Home is situated in the beautiful seaside town of Perranporth just on the north coast of Cornwall. Providing residential care to 35 residents the passionate care team is on hand 24 hours a day providing assistance with all everyday… Read more about Lavender Court Care Home Ltd

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 36 Rooms from £1,100 / week

South West Care Homes Ltd Reviews in Cornwall (27)

9.6
South West Care Homes Ltd has a Group Review Score of 9.6 (9.606) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to South West Care Homes Ltd must have a Review Score.

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Review of

Lavender Court Care Home Ltd

from Jenny R (Sister of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally the care home is very good but the wi-fi is rubbish, my sisters daughter lives overseas and the only way we can rely on her being able to have a conversation with her in when we use my phone. She has a portal but the reception is poor.

Reply from Finlee Rowe, Registered Manager at Lavender Court Care Home Ltd

Thank you for your feedback. Unfortunately, the issue with the Wi-Fi is an external issue that the providers have been trying to rectify for over a year. They have recently replaced the telegraph pole on the road outside and are in the process of connecting us up to it over the next few months. We understand your concern regarding the internet but we are doing everything within our power to rectify this and unfortunately at the mercy of the wife provider. I'm really glad you are very happy with all other aspects of your sister's care and the home. I will pass the feedback on to the team.


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Review of

Lavender Court Care Home Ltd

from A P (Son of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at the home for almost 12 months now and her care throughout this period has been exemplary. The management team are always there to speak to support our family and answer any of our questions. The staff are always caring, thoughtful and respectful towards our mother and her needs
and ensuring she is well looked after. Security in the home is excellent but at the same time very flexible in allowing us to take Mum out whenever we can. Thank you everyone.

Reply from Finlee Rowe, Registered Manager at Lavender Court Care Home Ltd

Thank you for your feedback and kind words. I will ensure it is passed on to the team.


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Review of

Lavender Court Care Home Ltd

from J P (Daughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Lavender Court twelve months ago and we couldn't be happier. Staff are fantastic, so caring and friendly and efficient.
The home is spotless and immaculate in all areas. Bedrooms cleaned consistently. 5 stars from the Peckitt family.

Reply from Finlee Rowe, Registered Manager at Lavender Court Care Home Ltd

Thank you so much for your feedback and praise. I will pass on your comments to the team.


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Review of

Lavender Court Care Home Ltd

from C C (Daughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father here is very happy and feels very at home. The staff are wonderful and very helpful.
The rooms are cleaned by a lady who is very excellent job. Everyone extremely helpful. I nearly checked myself in.

Reply from Finlee Rowe, Registered Manager at Lavender Court Care Home Ltd

Thank you for your feedback and kind words. I will pass them onto the team.


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Review of

Lavender Court Care Home Ltd

from June T (Daughter of Resident) published on 25 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Lavender Court has been exceptional, the staff are very friendly and caring. The management is always on hand to help and sort out any problems if they arise. My mum seems very content here and I know she is being well looked after. There is usually something going on, games, crafts
etc. for residents to be involved in. I would recommend Lavender Court to anyone.

Reply from Fin Rowe, Manager at Lavender Court Care Home Ltd

Thank you for your kind words of feedback, I will pass them on to the team. We appreciate your support and the close relationship you have developed with the team. We are like a family here at Lavender, and that includes you as you visit multiple times a week and have a lot of input into Mum's care. So kind words are very much appreciated. Thanks again.


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Review of

Lavender Court Care Home Ltd

from M T (Wife of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Court Care Home took care of my husband for 18 months, having been admitted with dementia and during that time took him to hospital for eye appointments and cared for him when he had chest infections. He enjoyed the entertainment and visits from people bringing in animals for them to see. The
staff always made us (the family) welcome.

Reply from Fin Rowe, Manager at Lavender Court Care Home Ltd

Thank you for your kind words and feedback, I will ensure they are passed on to the team. Your husband is really missed at Lavender Court as he was a very popular character, loved by many. It was an absolute pleasure for us all to care for him as he had us laughing all the time, but most of all we will miss his smile as it would light up the room.


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Review of

Lavender Court Care Home Ltd

from J S (Friend of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had friends in Lavender Court over the last 2 years. They were husband and wife. Every time I visited them I found the staff very friendly, empathic and very helpful. The home was always very clean and tidy. My friends always looked very clean and very well looked after, even her hair looked lovely.
I was very surprised as when her husband died the carer even accompanied her to his funeral to save me having to come and pick her up. There were activities to do and she even had a party for her birthday. I would definitely recommend this home.

Reply from Fin Rowe, Manager at Lavender Court Care Home Ltd

Thank you for your feedback and lovely comments. I will ensure they are shared with the team.


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Review of

Lavender Court Care Home Ltd

from Debrah K (Daughter of Resident) published on 8 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only with Lavender Court for 5 weeks before her passing but I was so impressed with the care she was shown and support to both of us. The staff is excellent, very friendly, totally professional and approachable. I thank the whole team for looking after my mum.

Reply from Fin Rowe, Manager at Lavender Court Care Home Ltd

Thank you for your feedback. I will pass on the compliments to the team members. We appreciate the feedback and praise.


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Review of

Lavender Court Care Home Ltd

from N D (Friend of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited today to see a close friend who has advanced dementia, I am a GP. On arrival, we were met by a very friendly carer who took us to our friend and made us feel very welcome. The home is beautifully decorated in bright colours and images, providing a warm, calm experience. After working in many
dementia care homes in a professional role, this is the warmest, friendliest home I have been in, I would be happy to recommend this care home to a relative.

Reply from Fin Rowe, Manager at Lavender Court Care Home Ltd

Thank you for your lovely comments. We strive to do our best by the residents and make their home as warm and friendly as possible. The team really care about the residents and I will ensure they are given the feedback, to know their efforts are recognized by others visiting the home.


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Review of

Lavender Court Care Home Ltd

from Lorna T (Daughter of Resident) published on 24 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased that our mum is in Lavender Court! She has been there for nearly 2 years now and during that time, has received excellent care. All of the management and staff (too many to name individually) show considerable compassion, patience and understanding whilst doing a very difficult job. My
sister and I live a long way from Perranporth but our minds are at rest knowing that mum is being so well looked after. On our recent visit, we noticed how clean the care home is and how tasty the food looked. The staff encourage mum to eat and to participate in the entertainment on offer. It was heartwarming to see her so happy even though she regrettably doesn't understand too much. Huge thanks to everyone at Lavender Court.

Reply from Fin Rowe, Manager at Lavender Court Care Home Ltd

Thank you for your kind words, I will pass them on to the team. It is a pleasure and an honor to support and care for your mum.


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Review of

Lavender Court Care Home Ltd

from Elaine H (Daughter of Resident) published on 17 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lavender Court for 18 months and I cannot speak highly of the care she receives. The carers are very dedicated to all residents, they are very helpful, kind and considerate, and nothing is too much trouble. I'm often offered a cup of tea and biscuits when visiting, even when they
are busy with other residents. Management are equally as dedicated and caring, they keep me informed when my mum is poorly or had a fall at any point. Again, nothing is too much trouble and always have time for a chat to put my mind at ease. My mum has the best care possible and I would highly recommend Lavender Court as a care home. Thank you to all the staff for their dedication and care.

Reply from Lesley Edmonds, Director at Lavender Court Care Home Ltd

Thank you for your positive feedback. We aim to make Lavender as homely and comfortable as we can. We do have amazing staff and Manager.


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Review of

Lavender Court Care Home Ltd

from H C (Daughter of Resident) published on 21 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since July 2021. Lavender Court has a really homely feel about it, this is in part due to the warm and bright interior but also because of the warm, caring and dedicated care team. My father is very well cared for, always clean, well dressed and very well fed. He is warm
and most importantly safe. I have great peace of mind knowing that he is in the best place for his needs.

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Review of

Lavender Court Care Home Ltd

from Ann A (Sister of Resident) published on 6 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not find a better care home. Staff are wonderful. The home is spotlessly clean, and the residents are cared for very well, always welcoming and friendly. Nothing is too much trouble for them, always happy to help or answer any questions you may have.

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Review of

Lavender Court Care Home Ltd

from S W (Son of Resident) published on 3 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into crisis at home. After social services input for respite care, we went to Lavender Court to see if the home was suitable for Mum's needs. One member of staff welcome us and put Mum at ease. We all felt that the home was welcoming and caring. The team are happy and patient - this reflects
in the atmosphere at the home being a happy one. Lots of ideas in integrating the home into the community are inspirational. I love this home, and I'm happy that Mum is safe, well cared for and respected.

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Review of

Lavender Court Care Home Ltd

from Fiona C (Daughter of Resident) published on 3 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother is well cared for, well fed and looked after in a safe environment. We appreciate the difficulties and challenges given the medical conditions of residents. What is very clear is the improvements since the new manager and deputy arrived, plus the easing of Covid restrictions. Importantly,
we can always talk to staff when required.

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Review of

Lavender Court Care Home Ltd

from Martin P (Son of Resident) published on 2 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing facility and staff caring and supportive.
Very fresh and clean, best in Cornwall, food very well presented and well cooked.
Of all the care homes, we looked at this was the best, by far the best.

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Review of

Lavender Court Care Home Ltd

from C J (Friend of Resident) published on 11 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very kind when I come to visit.

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Review of

Lavender Court Care Home Ltd

from A C (Regular Volunteer) published on 5 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the manager and staff very welcoming and helpful. We went to sing carols to the residents. All my church choir members liked the premises to say 'We'll be putting our names down'

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Review of

Lavender Court Care Home Ltd

from Jennifer H (Friend of Resident) published on 21 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home to be in a state of immaculate cleanliness and no odour was noticed. My friend and other residents were well dressed and appeared to be warm, comfortable and clean. The staff could not have been more kind and helpful. The rooms were spacious and beautifully decorated for Christmas.
The buffet lunch we shared with the residents was quite simply amazing. As a retired staff nurse who has previously visited many residential and nursing homes, it was the best I have ever been in.

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Review of

Lavender Court Care Home Ltd

from B B (Resident) published on 7 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is amazing, it's wholesome in every way. I've been living here - you never run out of love and it's in the care here, loads of love. Food, drink and everything you need physically and mentally - I do not know of anywhere else that fits the bill as good as this does.

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