South West Care Homes Ltd in Devon | 7 Care Homes

Review of
The Firs
from Diane R (Sister of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

My sister has been at The Firs for nearly a year, she settled very quickly, is happy and very well looked after which gives me peace of mind. The staff are excellent, the door is always opened with a smile and they are all very easy to talk to.. I am extremely grateful to them all for their kindness

and care to my sister and to me.

Reply from Pip Smith, Registered Manager at The Firs

Thanks Diane for your lovely kind review, we are delighted to have been able to help care for her here @ The Firs. We appreciate your feedback.

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Review of
The Manor House
from A P (Daughter-in-law of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

While mum was at Manor House she was always treated with care kindness and respect, by all the staff and management. Nothing was too much trouble for them, they would always contact us with any problems or anything they thought we should know, and were always there to update us on mums situations and

wellbeing. We would like to think all the staff and management at Manor House for the care, love and support they gave mum and us while she was with them. Many thanks to you all.

Reply from Yuliya Grenyer, Care Manager at The Manor House

Thank you so much for your lovely message. It means a great deal to all of us at Manor House to know that your mum felt cared for and respected during her time with us. We understand how important it is to keep families informed and involved, and we are so glad to hear that our communication and support brought you comfort. It was privilege to care for your mum, and we send our warmest wishes to you and your family.

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Review of
The Manor House
from S P (Son of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

In the time mum spent at Manor House she was treated with kindness and respect by all staff and management. Nothing was too much trouble even though mum was a nightwalker. All staff were willing and able to respond to any questions asked. We were always updated/inform on mum situation and wellbeing.

Many thanks to all staff for the care, love and support.

Reply from Yuliya Grenyer, Care Manager at The Manor House

Thank you so much for your kind words. We are truly grateful for the opportunity to care for your mum, and we are glad to hear that you felt supported throughout her time with us. Our team always strives to treat every resident with dignity and compassion, no matter their their individual needs- and it is lovely to know that this was reflected in your experience. Wishing you and your family all the very best.

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Review of
The Firs
from Richard B (Son of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

My father uses the firs for rest bite at this time , it is always our first port of call when the time comes round , excellent service , friendly staff , a great experience with staff who can accommodate my fathers needs .

Reply from Pip Smith, Registered Manager at The Firs

Many thanks Richard, we always enjoy seeing Dad when he comes for a stay. We look forward to welcoming him again in the future months. Regards.

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Review of
The Firs
from Brenda T (Daughter of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

My Mother settled into the Fir's just like she was at home. The staff are really friendly and very helpful, nothing is too much trouble for them. The rooms and the whole care home is kept clean and bright, making it feel welcoming when you enter the building. The staff took time to prepare my Mother's

dietary requirements as she was restricted on what she could eat. I would recommend the Fir's to anyone if you are looking for rest bite care or full time residential care.

Reply from Pip Smith, Registered Manager at The Firs

Thanks so much for your review, it is much appreciated. We always look forward to Mum's stays. We look forward to seeing you all again soon I am sure.

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Review of
The Firs
from Norman B (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Hi .
I just to wanted to say that mum has improved so much since staying with you. We were a bit worried at first if she would settle but you have all been amazing with her and to see the improvement is fantastic. Thank you all very much

Reply from Pip Smith, Registered Manager at The Firs

Thanks so much Norman, we are delighted to have mum with us. She is settling really well and seems really happy here.

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Review of
Ashfield
from Wendy W (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

I always say that Ashfield saved my mum, it's been proven time and time again , just recently mum was poorly , I was contacted straight away , explained what was going on , I was able to go sit with mum till really late , when arrived I was met by a member of staff that told me exactly what was happening

and took straight to mum, she also sat with us for some time so I wasn't scared , a welcome cup of tea was bought to us and mum was soon on the mend again , I can't recommend and thank Ashfield enough , the staff are very friendly and always on hand to help , mums very happy and very looked after , thank you everyone for saving my mum x

Reply from Nelly Dumitru, Manager at Ashfield

Thank you so much for your kind and heartfelt words. We are absolutely delighted to hear that your mum is doing well, and we are grateful for the trust you've placed in us. It means the world to us that we could support you during that time and provide the care and comfort your mum needed. Our team is dedicated to ensuring every resident receives the best care, and knowing that you felt supported and reassured during such an important time is truly rewarding. We're so pleased to hear that mum is happy and well cared for - that's always our ultimate goal.Thank you again for your kind recommendation and for taking the time to share your experience. It's always a pleasure to care for your mum, and we'll continue to do our best for her and all of our residents.

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Review of
Michaelstowe
from Samantha O (Daughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy that the care my mom gets & the support & contact I receive. The staff do all they can to allow my mom to keep her dignity and individuality. She can be a handful sometimes. They go above & beyond to make her feel happy & at home.

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Review of
Ashfield
from D H (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mum came to Ashfield following a short stay in hospital. A bout of influenza left her with some delirium , therefore it was decided to allow some respite for me, and more recovery time for her in a rest home. She has found the move to a care facility extremely challenging and her behaviour has

been difficult. All I can say is in my experience so far that the staff have been wonderfull. They have shown incredible warmth to me , but more importantly to my mother. I especially have to mention the home manager who has gone out of her way, often outside of her working hours to reassure me of any worries and concerns i have. This kindness extends to her team who are treating my mum with patience and care, in what I consider a very challenging job.

Reply from Ionela Manole, Manager at Ashfield

Thank you so much for taking the time to share such a heartwarming review. It's truly appreciated by both myself and the team here at Ashfield. I'm so glad to hear that despite the challenges your mum has faced with the move, she has been receiving the care and attention she deserves. It means a great deal to me to know that the support I've been able to offer you has helped ease some of your concerns. It's our priority to ensure that families feel reassured and involved in their loved ones' care, and I'm pleased to hear that this has been your experience. I'm also very proud of my team. Their dedication to providing compassionate care, especially in difficult circumstances, is what makes Ashfield such a special place. We'll continue to support your mum and help her with her recovery as best we can.

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Review of
Lake View Retirement Home
from Adam M (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Dad became a resident of Lake View just under a year ago, after an unplanned admission to Hospital.
Each time I have visited, all members of staff are friendly, approachable & willing to answer my questions.
The residents look well cared for and I have always found the care home clean and tidy. Dad

has started to become a "falls risk" on the stairs, so to pre-empt future problems/injuries, he was moved downstairs. This, to me shows that the staff are thinking of the residents well being. I also know the home Manager feels that food and nutrition are very important and as such the chefs produce some lovely looking meals.
I live some distance away from the care home. Therefore, I find the regular news letters interesting. As, they detail past & future activities/entertainment provided for the residents. Along, with providing general information about the home itself.
On the whole I'm very happy that my Dad is a resident of Lake View & more importantly he seems to like living there.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you so much for taking the time to write a review of our home. I have passed on your lovely comments to the whole team. Our chefs take great pride in what they produce for everyone.

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Review of
Kenwyn
from Jane P (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum went into respite in Kenwyn for a short stay as she has early dementia. Mum found it overwhelming at times and ultimately chose to go home. but whilst there the staff went above and beyond to help her. I cannot recommend there highly enough. If mum needs care in the future she would readily choose

Kenwyn!

Reply from Daniel Ruddock, Manager at Kenwyn

Thankyou so much for your kind review. The team will be thrilled with such positive feedback. Please don't hesitate to get in touch if you would like us to assist you again.

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Review of
Michaelstowe
from W H (Daughter-in-law of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

I feel it's not a building that makes a home but the staff and they have always been very friendly and approachable. I have been to a few homes in our area in the last couple of months visiting relatives and Michaelstowe definitely came top. The manager and staff have always looked and are very busy,

they all are very professional and kind to our family, they are happy to resolve any problems.

Reply from Amy Stokes, Manager at Michaelstowe

Thank you for your review of Michaelstowe! We do have the best team who always go above and beyond in making everyones day the best it can be. I am so happy to hear that you also receive the same kindness from them as all of the residents do. I will have great pleasure sharing this with all of them.

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Review of
Ashfield
from W S (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My mother moved into Ashfield in October 2024. She has chronic schizophrenia. She has good days and some very bad days. The manageress was always available to talk to me before she moved in and made me feel that this was the right place for her to live. Every time I visit, the manageress is always on

hand to give me an update on her or to let me know of any hiccups that have happened. My mother left an institution and moved into a beautiful home. She's not an easy resident, but the staff handle her with care and respect. She loves the food that is cooked fresh there, and I've noticed that her weight seems to be more stable than where she was before. The dining room is a lovely, light space and very inviting. The residents were singing to a singing duo last week, and they were wonderful to watch. My mother is definitely in a good place at Ashfield, and I feel that she has made friends and is integrating really well there. I am so happy she is there.

Reply from Nelly Dumitru, Manager at Ashfield

Thank you so much for taking the time to share this thoughtful review. We are thrilled to hear that your mother is settling in well at Ashfield, and it's heartening to know that both you and she feel supported and cared for. Our team strives to create a safe and nurturing environment for all of our residents, and it's wonderful to hear that the care, attention, and personal updates have been reassuring for you. We're also happy to know that your mother is enjoying the food and has been able to maintain a stable weight, which is so important. We look forward to continuing to support her on her journey and are so glad to hear she's forming connections with other residents. Your kind words mean a lot to us, and we are delighted that she is in a place where she feels comfortable and happy.

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Review of
Lake View Retirement Home
from V C (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

I want to thank everyone at Lake View Retirement Home for the level of care that my father was given during the last two and half weeks of his life. He was treated with so much kindness and respect. Be it a chat/hello from the cleaner who washed his blanket or the care staff who always listened to him.

The manager was very kind to me, too. Thank you, everyone at Lake View.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you for your lovely words and I will pass on your appreciation to the team. Wishing you and your family well from all at Lake View.

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Review of
Lake View Retirement Home
from Alastair S (Friend of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My friend went to Lake View in December 2024 till January 2025 when he sadly passed away. The standard and level of care and standard of care was excellent from all the staff. My friend was happy to be there and said to me that the staff were nice. Because my friend was finally on end-of-life care I

was allowed to be with him all day and night so I was also able to see the standard of care during the night and that was also excellent. Having also seen and tasted the food I can honestly say that it was lovely home-cooked, nourishing meals. I am a retired qualified nurse who worked many years in older adult and I would have been proud to have any of the staff here on my unit. For me the care is more important than a building that might need a lick of paint. I can honestly say that I would be happy to be a resident there.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you so much for your lovely comments. The team all take pride in supporting those living at Lake View and all who are important to them. I am really please you felt welcome. I have passed on your kind word to the team.

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Review of
Michaelstowe
from K F (Daughter-in-law of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law has been at Michaelstowe for several months now. It is a great relief that she has 24-hour care in a friendly home where she has all she needs. Compared to having carers call to her home twice a day.
She has plenty of people and activities to interact with.
All of the staff are

friendly and welcoming when we visit and keep us fully updated on her care.
The relatives' gateway is fantastic, we can see everything we need connected to her care and well-being 24/7.
It's lovely that we can spend time and even eat there or take her out for trips etc.

Reply from Amy Stokes, Manager at Michaelstowe

Thank you for your wonderful review. It is really appreciated and demonstrates the love and care the team are providing each day. We are very delighted with how well she has settled and that she is enjoying her social life both with us at Michaelstowe and with you when you visit or go out for the day. I will share this feedback with the whole team, just to remind them what a great job they are all doing.

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Review of
Lake View Retirement Home
from M T (Friend of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

I love how the staff here present themselves and how well they know each of the residents so well. Their care is second to none. They put on a party in December, and the food and music were fantastic. I was invited to one of them and was included in all of the activities, a lovely well-run home.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you for your kind words about the team here at Lake View. I am so pleased you enjoyed joining in with the festivities and we look forward to seeing you at the home again soon.

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Review of
The Manor House
from Sarah S (Daughter of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad left hospital in a terrible state. He was anxious, unhappy and distressed. Within 24 hours the change in him has been amazing. Since being admitted to The Manor House he is much happier, says the food is great (he is quite fussy), he has slept and the staff are absolutely lovely and nothing is

too much trouble for them. I was so worried about leaving him there but I needn't have worried. The relief I feel knowing he is in safe hands and is being treated so well is very reassuring.

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Review of
Ashfield
from S P (Daughter of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My mother was in Ashfield for around 18 months before she passed. She loved the kind staff and although Mum was a fussy eater they tried to tempt her with things. Mum joined in the social activities and boat trips when she was still able as well as shopping trips.
The building needs work - the ensuite

toilet was too small to navigate with a walking frame, poor internet connection made phone calls tricky, and there were insufficient plug points. All care homes need to upgrade internet access for the next (my) generation (whilst we have the cognitive abilities). Mum used to video call me but then couldn't and often staff were too busy, so sometimes I could not speak to her for days. There was never a hand towel in the room. But the rooms have been painted and Mum had her things. She wanted to stay at Ashfield even though she was 200 hundred miles away from her family. The important thing is that Mum was happy there and the staff loved and cared for her.

Reply from Nelly Dumitru, Manager at Ashfield

Thank you so much for sharing your experience with us. We are truly grateful for your kind words about our staff and the care they provided for your mother. It's heartwarming to hear that she enjoyed the activities, social events, and trips and that she felt comfortable and well cared for during her time at Ashfield. We also greatly appreciate your constructive feedback about the building, as we are always looking for ways to improve. We will certainly take your comments into consideration as we work towards making necessary upgrades to enhance the experience for all our residents. We are so glad that your mother felt at home here, even being so far from her family. Her happiness and well-being were always our top priority, and it's wonderful to know she was content during her time with us. Thank you again for entrusting us with her care. We are deeply sorry for your loss, and we send our sincere condolences to you and your family.

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Review of
Kenwyn
from Niamh K (Granddaughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

I cannot praise this care home enough; I am fortunate to have never had to experience being in a care home before my granny joined Kenweyn in January 2022. The care they provided not only for my granny but also for our family. Even though I wasn't able to see her as often as I would have liked, if I

called, they were always happy to answer questions and lend an ear to my beautiful memories of her. There is a genuine sense of community that you perceive the moment you walk through the door. All of the careers are amazing, and I'm sure Granny would have been very pleased with the care she received. I just wanted to say a huge thank you to everyone at Kenwyn for looking after my granny for the past two and a half years and always having a shoulder or tissue to cry on.

Reply from Daniel Ruddock, Manager at Kenwyn

Thank you so much for your lovely review and kind words. It was an honour and a pleasure to support your wonderful granny. We will always be here if you need us. This kind review will mean the world to our team. Thank you.

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Care Homes Owned by South West Care Homes Ltd in Devon

South West Care Homes Ltd Locations in Devon (7)

South West Care Homes Ltd Reviews in Devon (186)

The Firs

The Manor House

The Manor House

The Firs

The Firs

The Firs

Ashfield

Michaelstowe

Ashfield

Lake View Retirement Home

Kenwyn

Michaelstowe

Ashfield

Lake View Retirement Home

Lake View Retirement Home

Michaelstowe

Lake View Retirement Home

The Manor House

Ashfield

Kenwyn

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