South West Care Homes Ltd in Devon | 7 Care Homes

Review of
The Firs
from Norman B (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Hi .
I just to wanted to say that mum has improved so much since staying with you. We were a bit worried at first if she would settle but you have all been amazing with her and to see the improvement is fantastic. Thank you all very much

Reply from Pip Smith, Registered Manager at The Firs

Thanks so much Norman, we are delighted to have mum with us. She is settling really well and seems really happy here.

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Review of
Ashfield
from Wendy W (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

I always say that Ashfield saved my mum, it's been proven time and time again , just recently mum was poorly , I was contacted straight away , explained what was going on , I was able to go sit with mum till really late , when arrived I was met by a member of staff that told me exactly what was happening

and took straight to mum, she also sat with us for some time so I wasn't scared , a welcome cup of tea was bought to us and mum was soon on the mend again , I can't recommend and thank Ashfield enough , the staff are very friendly and always on hand to help , mums very happy and very looked after , thank you everyone for saving my mum x

Reply from Nelly Dumitru, Manager at Ashfield

Thank you so much for your kind and heartfelt words. We are absolutely delighted to hear that your mum is doing well, and we are grateful for the trust you've placed in us. It means the world to us that we could support you during that time and provide the care and comfort your mum needed. Our team is dedicated to ensuring every resident receives the best care, and knowing that you felt supported and reassured during such an important time is truly rewarding. We're so pleased to hear that mum is happy and well cared for - that's always our ultimate goal.Thank you again for your kind recommendation and for taking the time to share your experience. It's always a pleasure to care for your mum, and we'll continue to do our best for her and all of our residents.

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Review of
Michaelstowe
from Samantha O (Daughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy that the care my mom gets & the support & contact I receive. The staff do all they can to allow my mom to keep her dignity and individuality. She can be a handful sometimes. They go above & beyond to make her feel happy & at home.

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Review of
Ashfield
from D H (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mum came to Ashfield following a short stay in hospital. A bout of influenza left her with some delirium , therefore it was decided to allow some respite for me, and more recovery time for her in a rest home. She has found the move to a care facility extremely challenging and her behaviour has

been difficult. All I can say is in my experience so far that the staff have been wonderfull. They have shown incredible warmth to me , but more importantly to my mother. I especially have to mention the home manager who has gone out of her way, often outside of her working hours to reassure me of any worries and concerns i have. This kindness extends to her team who are treating my mum with patience and care, in what I consider a very challenging job.

Reply from Ionela Manole, Manager at Ashfield

Thank you so much for taking the time to share such a heartwarming review. It's truly appreciated by both myself and the team here at Ashfield. I'm so glad to hear that despite the challenges your mum has faced with the move, she has been receiving the care and attention she deserves. It means a great deal to me to know that the support I've been able to offer you has helped ease some of your concerns. It's our priority to ensure that families feel reassured and involved in their loved ones' care, and I'm pleased to hear that this has been your experience. I'm also very proud of my team. Their dedication to providing compassionate care, especially in difficult circumstances, is what makes Ashfield such a special place. We'll continue to support your mum and help her with her recovery as best we can.

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Review of
Lake View Retirement Home
from Adam M (Son of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Dad became a resident of Lake View just under a year ago, after an unplanned admission to Hospital.
Each time I have visited, all members of staff are friendly, approachable & willing to answer my questions.
The residents look well cared for and I have always found the care home clean and tidy. Dad

has started to become a "falls risk" on the stairs, so to pre-empt future problems/injuries, he was moved downstairs. This, to me shows that the staff are thinking of the residents well being. I also know the home Manager feels that food and nutrition are very important and as such the chefs produce some lovely looking meals.
I live some distance away from the care home. Therefore, I find the regular news letters interesting. As, they detail past & future activities/entertainment provided for the residents. Along, with providing general information about the home itself.
On the whole I'm very happy that my Dad is a resident of Lake View & more importantly he seems to like living there.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you so much for taking the time to write a review of our home. I have passed on your lovely comments to the whole team. Our chefs take great pride in what they produce for everyone.

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Review of
Kenwyn
from Jane P (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum went into respite in Kenwyn for a short stay as she has early dementia. Mum found it overwhelming at times and ultimately chose to go home. but whilst there the staff went above and beyond to help her. I cannot recommend there highly enough. If mum needs care in the future she would readily choose

Kenwyn!

Reply from Daniel Ruddock, Manager at Kenwyn

Thankyou so much for your kind review. The team will be thrilled with such positive feedback. Please don't hesitate to get in touch if you would like us to assist you again.

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Review of
Michaelstowe
from W H (Daughter-in-law of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

I feel it's not a building that makes a home but the staff and they have always been very friendly and approachable. I have been to a few homes in our area in the last couple of months visiting relatives and Michaelstowe definitely came top. The manager and staff have always looked and are very busy,

they all are very professional and kind to our family, they are happy to resolve any problems.

Reply from Amy Stokes, Manager at Michaelstowe

Thank you for your review of Michaelstowe! We do have the best team who always go above and beyond in making everyones day the best it can be. I am so happy to hear that you also receive the same kindness from them as all of the residents do. I will have great pleasure sharing this with all of them.

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Review of
Ashfield
from W S (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My mother moved into Ashfield in October 2024. She has chronic schizophrenia. She has good days and some very bad days. The manageress was always available to talk to me before she moved in and made me feel that this was the right place for her to live. Every time I visit, the manageress is always on

hand to give me an update on her or to let me know of any hiccups that have happened. My mother left an institution and moved into a beautiful home. She's not an easy resident, but the staff handle her with care and respect. She loves the food that is cooked fresh there, and I've noticed that her weight seems to be more stable than where she was before. The dining room is a lovely, light space and very inviting. The residents were singing to a singing duo last week, and they were wonderful to watch. My mother is definitely in a good place at Ashfield, and I feel that she has made friends and is integrating really well there. I am so happy she is there.

Reply from Nelly Dumitru, Manager at Ashfield

Thank you so much for taking the time to share this thoughtful review. We are thrilled to hear that your mother is settling in well at Ashfield, and it's heartening to know that both you and she feel supported and cared for. Our team strives to create a safe and nurturing environment for all of our residents, and it's wonderful to hear that the care, attention, and personal updates have been reassuring for you. We're also happy to know that your mother is enjoying the food and has been able to maintain a stable weight, which is so important. We look forward to continuing to support her on her journey and are so glad to hear she's forming connections with other residents. Your kind words mean a lot to us, and we are delighted that she is in a place where she feels comfortable and happy.

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Review of
Lake View Retirement Home
from V C (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

I want to thank everyone at Lake View Retirement Home for the level of care that my father was given during the last two and half weeks of his life. He was treated with so much kindness and respect. Be it a chat/hello from the cleaner who washed his blanket or the care staff who always listened to him.

The manager was very kind to me, too. Thank you, everyone at Lake View.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you for your lovely words and I will pass on your appreciation to the team. Wishing you and your family well from all at Lake View.

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Review of
Lake View Retirement Home
from Alastair S (Friend of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My friend went to Lake View in December 2024 till January 2025 when he sadly passed away. The standard and level of care and standard of care was excellent from all the staff. My friend was happy to be there and said to me that the staff were nice. Because my friend was finally on end-of-life care I

was allowed to be with him all day and night so I was also able to see the standard of care during the night and that was also excellent. Having also seen and tasted the food I can honestly say that it was lovely home-cooked, nourishing meals. I am a retired qualified nurse who worked many years in older adult and I would have been proud to have any of the staff here on my unit. For me the care is more important than a building that might need a lick of paint. I can honestly say that I would be happy to be a resident there.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you so much for your lovely comments. The team all take pride in supporting those living at Lake View and all who are important to them. I am really please you felt welcome. I have passed on your kind word to the team.

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Review of
Michaelstowe
from K F (Daughter-in-law of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mother-in-law has been at Michaelstowe for several months now. It is a great relief that she has 24-hour care in a friendly home where she has all she needs. Compared to having carers call to her home twice a day.
She has plenty of people and activities to interact with.
All of the staff are

friendly and welcoming when we visit and keep us fully updated on her care.
The relatives' gateway is fantastic, we can see everything we need connected to her care and well-being 24/7.
It's lovely that we can spend time and even eat there or take her out for trips etc.

Reply from Amy Stokes, Manager at Michaelstowe

Thank you for your wonderful review. It is really appreciated and demonstrates the love and care the team are providing each day. We are very delighted with how well she has settled and that she is enjoying her social life both with us at Michaelstowe and with you when you visit or go out for the day. I will share this feedback with the whole team, just to remind them what a great job they are all doing.

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Review of
Lake View Retirement Home
from M T (Friend of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

I love how the staff here present themselves and how well they know each of the residents so well. Their care is second to none. They put on a party in December, and the food and music were fantastic. I was invited to one of them and was included in all of the activities, a lovely well-run home.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you for your kind words about the team here at Lake View. I am so pleased you enjoyed joining in with the festivities and we look forward to seeing you at the home again soon.

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Review of
The Manor House
from Sarah S (Daughter of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad left hospital in a terrible state. He was anxious, unhappy and distressed. Within 24 hours the change in him has been amazing. Since being admitted to The Manor House he is much happier, says the food is great (he is quite fussy), he has slept and the staff are absolutely lovely and nothing is

too much trouble for them. I was so worried about leaving him there but I needn't have worried. The relief I feel knowing he is in safe hands and is being treated so well is very reassuring.

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Review of
Ashfield
from S P (Daughter of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My mother was in Ashfield for around 18 months before she passed. She loved the kind staff and although Mum was a fussy eater they tried to tempt her with things. Mum joined in the social activities and boat trips when she was still able as well as shopping trips.
The building needs work - the ensuite

toilet was too small to navigate with a walking frame, poor internet connection made phone calls tricky, and there were insufficient plug points. All care homes need to upgrade internet access for the next (my) generation (whilst we have the cognitive abilities). Mum used to video call me but then couldn't and often staff were too busy, so sometimes I could not speak to her for days. There was never a hand towel in the room. But the rooms have been painted and Mum had her things. She wanted to stay at Ashfield even though she was 200 hundred miles away from her family. The important thing is that Mum was happy there and the staff loved and cared for her.

Reply from Nelly Dumitru, Manager at Ashfield

Thank you so much for sharing your experience with us. We are truly grateful for your kind words about our staff and the care they provided for your mother. It's heartwarming to hear that she enjoyed the activities, social events, and trips and that she felt comfortable and well cared for during her time at Ashfield. We also greatly appreciate your constructive feedback about the building, as we are always looking for ways to improve. We will certainly take your comments into consideration as we work towards making necessary upgrades to enhance the experience for all our residents. We are so glad that your mother felt at home here, even being so far from her family. Her happiness and well-being were always our top priority, and it's wonderful to know she was content during her time with us. Thank you again for entrusting us with her care. We are deeply sorry for your loss, and we send our sincere condolences to you and your family.

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Review of
Kenwyn
from Niamh K (Granddaughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

I cannot praise this care home enough; I am fortunate to have never had to experience being in a care home before my granny joined Kenweyn in January 2022. The care they provided not only for my granny but also for our family. Even though I wasn't able to see her as often as I would have liked, if I

called, they were always happy to answer questions and lend an ear to my beautiful memories of her. There is a genuine sense of community that you perceive the moment you walk through the door. All of the careers are amazing, and I'm sure Granny would have been very pleased with the care she received. I just wanted to say a huge thank you to everyone at Kenwyn for looking after my granny for the past two and a half years and always having a shoulder or tissue to cry on.

Reply from Daniel Ruddock, Manager at Kenwyn

Thank you so much for your lovely review and kind words. It was an honour and a pleasure to support your wonderful granny. We will always be here if you need us. This kind review will mean the world to our team. Thank you.

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Review of
Kenwyn
from Kat J (Sister of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

The home is warm and welcoming. The staff are friendly, helpful and nothing is too much trouble. My sister has gained weight due to the plentiful and tasty food. My sister enjoys the planned activities and is very much at home able to access all parts of the home safely. Staff always have time to talk

to her and to listen to any concerns that I may have. There is a consistent staff team which gives continuity of care. I am very happy with Kenwyn and do not think my sister would receive better care anywhere else.

Reply from Daniel Ruddock, Manager at Kenwyn

Thank you so much for for your lovely review. We are so glad to hear that your sister and you are happy with our service. The team will be thrilled with your wonderful feedback.

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Review of
Kenwyn
from K T (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

I would really to say that this is the best place for my mum. Every time I visit Mum she is always smiling and happy and always cheerful. She loves all the staff. She enjoys interacting I feel that Kenwyn is my second family.

Reply from Daniel Ruddock, Manager at Kenwyn

Thank you so much for such a lovely review. We are so glad that you and your mum are happy with the service. Our team will be thrilled with this wonderful feedback.

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Review of
Beechmount
from Pauline C (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

My dad was in hospital and needed to go into respite care placement.
Mum was already in Beechmount, the manager held a room for dad so they could be together. Sadly, dad's health went downhill very quickly as he had congestive heart failure, within a few weeks of him being in Beechmount, the doctor

said he only had a couple of weeks to live. He was soon in bed 100% of the time, we stayed with him. We were all treated with compassion and respect throughout. Drinks and food were constantly being brought up to us. All the staff were so kind, going above the expected standards, coming to chat and becoming friends with us in a difficult situation. Dad was so at peace with everyone, he was arranging for me to organise a coach to take the staff to Ireland on holiday. This gave him a great deal of pleasure in his last days as dad said "They have done so much for us all, it would be good to do something nice in return". Dad didn't know he was dying, he kept saying "I hope we can go, it will be such fun".

Reply from Charlie Knight, Manager at Beechmount

Thank you for your lovely review, I will be sure to express your kind words and appreciation to all of our team.

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Review of
Beechmount
from Rufus C (Son-in-law of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience

First, I have to say that writing a review for Beechmount is akin to writing a review about a family member because, in effect, they have become an extension of family and we are all in this together.
Mum's (mother-in-law actually) dementia became acute enough that the council determined she was a

risk to Dad (father-in-law actually). Beechmount took Mum in, dispelling her fears and often confused anxieties with loving assurance.
When Dad's (father-in-law actually) health rapidly deteriorated to the point of needing care, Beechmont graciously made room for him. And whilst he needed to stay in a separate room (due to Mum's complications) Beechmount's staff made his last days incredibly positive and when he passed away, much like family, we all felt his loss.
Mum still resides there and whether it's sadness, confusion, tidying or just moments in need of a smile and a hug, love and respect are abundant amongst the staff in Beechmount Care Home. My wife and I are incredibly grateful for them.

Reply from Charlie Knight, Manager at Beechmount

Thank you for your kind words and feedback, I will express your appreciation on to all of our team.

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Review of
Kenwyn
from M C (Sister-in-law of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

I visit my sister-in-law 3/4 times each week, and almost without exception she is sitting in her chair either sleeping or staring into space. Sometimes she is dressed but often in her pyjamas: with time and encouragement she will participate in a simple game/drawing or jigsaw, but mostly just gets lost

in conversation about her situation at Kenwyn. I do find it difficult to get into and out of Kenywn - long waiting times for someone to come to the door - I guess there is a staff shortage.

Reply from Daniel Ruddock, Manager at Kenwyn

Thank you for your review. There may sometimes be a delay in answering to visitors especially during busy periods. We are consistently fully staffed and have very good staff retention across all departments. We have an open-door policy and the team are always available and happy to discuss any issues with individual resident needs.

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Care Homes Owned by South West Care Homes Ltd in Devon

South West Care Homes Ltd Locations in Devon (7)

South West Care Homes Ltd Reviews in Devon (181)

The Firs

Ashfield

Michaelstowe

Ashfield

Lake View Retirement Home

Kenwyn

Michaelstowe

Ashfield

Lake View Retirement Home

Lake View Retirement Home

Michaelstowe

Lake View Retirement Home

The Manor House

Ashfield

Kenwyn

Kenwyn

Kenwyn

Beechmount

Beechmount

Kenwyn

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