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Care Homes Owned by Samily Care Ltd

8.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Samily Care Ltd

Samily Care Ltd Locations (2)

 

2 Care Homes owned by Samily Care Ltd

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Highgrove Care Home

Stapehill Road, Stapehill, Wimborne Minster BH21 7NF 

8.2 2 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 21 Rooms
Denewood House Care Home

12/14 Denewood Road, West Moors, Ferndown BH22 0LX 

8.9 5 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • 21 Rooms

Samily Care Ltd Reviews (7)

8.5
Samily Care Ltd has a Group Review Score of 8.5 (8.504) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Samily Care Ltd must have a Review Score.

Overall Experience

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Review of

Denewood House Care Home

from C B (Daughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Denewood House for eight months until she passed away in December 2024. Staff were always very kind, considerate, caring and treated mum with dignity and respect. Mum was always well dressed and her room always clean. Whenever visiting, I was always made welcome and offered refreshment.
Any concerns raised with staff were always dealt with in an efficient and timely manner. Staff were very good at communicating any concerns they had about mum's health and carrying out her wishes.

Reply from Caroline Bleach, Director at Denewood House Care Home

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our care home. Our team is dedicated to providing compassionate and high-quality care, and it means a lot to know that our efforts make a difference.


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Review of

Denewood House Care Home

from S F (Niece of Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at Denewood House for nearly 4 years she entered at 94 and I am convinced that she enjoyed another 4 years of life because of the care given to her by all the staff there. I cannot praise them enough, they are so kind, caring and loving nothing was too much trouble. My aunt was
treated with dignity and she was very happy there. She passed away at the home last month and that's where she wanted to be, and I know she was loved and respected by all the staff there.

Reply from Caroline Bleach, Director at Denewood House Care Home

We wish to thank you for your kind words and extend our sympathies to you and your family. We got to know your Aunt quite well and she was a lovely lady in Denewood House Care Home, she will be sadly missed by all of us.


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Review of

Denewood House Care Home

from K I (Daughter of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff for making it such a lovely day for my mum's 100th birthday on Saturday. All the guests enjoyed the entertainment you arranged, I thought the singer was lovely and he really wanted to please mum and make it a special day. I and everyone else were delighted with the beautiful
blanket gift from Denewood, certainly a very special gift.

Reply from Caroline Bleach, Director at Denewood House Care Home

Thank you so much for your wonderful review! We are thrilled to hear that your mum's 100th birthday celebration was a lovely and memorable day. It was our absolute pleasure to help make this milestone event special for her and all of your guests. We're delighted that everyone enjoyed the entertainment and that the singer could add a personal touch to the occasion. Knowing that he made your mum feel special means a lot to us. We all very much enjoyed joining in with the occasion.


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Review of

Highgrove Care Home

from Hayley R (Granddaughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed at Highgrove Care Home a couple of times for a couple of weeks' rest bite. She is very food-fussy and nothing was too much trouble for the chefs. The staff was great and she made some great bonds with them. We were allowed to visit as many times as we liked, any time of day.
Highly recommend.

Reply from Caroline Bleach, Director at Highgrove Care Home

Hello, we would like to thank you for your kind words and we wish you, your family, and your Nan best wishes for future health and happiness.


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Review of

Highgrove Care Home

from Lisa P (Granddaughter of Resident) published on 26 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely grandad was at this care home in his final days and the care he was provided was excellent, I sadly was not able to visit often but was kept informed swiftly and could see pictures of him and could tell that he was well cared for. Thank you everyone for everything you have done to make his
last day's so comfortable.

Reply from Caroline Bleach, Director at Highgrove Care Home

We wish to thank you for your kind words and extend our sympathies to you and your family. We got to know your grandad quite well and he was a huge character in Highgrove Care Home, he will be sadly missed by all of us.


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Review of

Denewood House Care Home

from Annette B (Wife of Resident) published on 25 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following months of hospitalisation, my husband was admitted to Denewood House Care Home for 3 weeks of rehabilitation. I cannot speak highly enough of the care he received at this home. The entire staff showed great kindness, excellent professional care, empathy, understanding and encouragement to
him whilst the chef and catering staff ensured that all their excellent food was presented to him in the most appetising form.
The building itself is a comfortable, safe, spotlessly clean and homely environment with a peaceful, happy atmosphere whilst warmth, kindness and dignity have been encountered at every turn.
I would certainly recommend this to anyone seeking a residential care home for a loved one or, indeed, for themselves!

Reply from Caroline Bleach, Director at Denewood House Care Home

We would like to thank you for taking the time to leave us a fantastic review. We are pleased to hear that you and your husband enjoyed your time at Denewood House and that our genuine care and professionalism contributed to his successful return home, we wish you both well!


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Review of

Denewood House Care Home

from C M (Son of Resident) published on 2 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was resident at Denewood House November 2020 until she contracted pneumonia and died in hospital in December 2021.
My mother, whilst dying at the hospital, suffered an attempt to gain personal information from a person purporting to be a family member. The hospital staff traced the telephone
number to a landline at Denewood House. The hospital officially documented and reported the contact to Dorset Council. I reported the contact to the management of Denewood House & CQC. No resolution/outcome notified.
Whilst at Denewood House a GDPR data release request was made for my mother. The information disclosed documented inconsistencies and inaccurate assumptions recorded by Denewood House staff.
My mother stated she liked the food and staff at Denewood House; however, repeatedly stated to family she wished to move. This was disregarded when raised by family with Denewood House staff.
My mother died in December 2021; personal property returned with two items of sentimental value broken.

Reply from Caroline Bleach, Director at Denewood House Care Home

We wish to offer our sympathies and condolences as his mother is sadly missed in Denewood House Care Home for her laughter, gentle character with other residents and great staff relationships. She enjoyed her stay with us, especially the activities and social times within the home.
This lady was listened to and her situation was undertaken by our local social services teams and Care Quality Commission and their advice and guidelines were followed by ourselves for her best interest and wishes.
We would like to add that we always endeavour to act for our residents, their wishes and communicated needs at all times with "genuine care for loved ones".


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Awards / Recognitions (0)

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Frequently Asked Questions about Samily Care Ltd

How many Care Homes does Samily Care Ltd own?

Samily Care Ltd own 2 Care Homes.

Which Samily Care Ltd Care Homes have the highest review score?

Denewood House Care Home & Highgrove Care Home have the highest review score.
Samily Care Ltd in Dorset

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