How many Care Homes does Portelet Care Group own?

Portelet Care Group own 4 Care Homes.

Which Portelet Care Group Care Homes have the highest review score?

Portelet Cottage , Portelet House & Portelet Manor have the highest review score.

Portelet Care Group | 4 Care Homes

Review of
Portelet House
from L D (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

My mum has been at Portelet for 9 months and I absolutely can't fault it. My mum is so happy and content there, it is like a home from home. Always spotlessly clean, there is a lovely friendly and calm atmosphere and all the staff are so wonderful, kind, attentive and caring. It is very efficiently

run and communication with us is second to none. My mum really enjoys the food which is very varied and her room is exactly how she wants it and very homely. As a family, we are always made to feel very welcome when visiting and could not wish for anything better. Keep up the good work!

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Review of
Portelet House
from Steve E (Son of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

A very caring atmosphere here.
Enough staff, and always a calm, cheerful atmosphere - call any day, any time of day - it never changes.
My mother has been a resident here for over a year now, and she's perfectly happy. Manager and team well regarded.

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Review of
Portelet Cottage
from R W (Husband of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

This care home is small and intimate. It is well-run, spotlessly clean, and well-maintained. In all my frequent visits I have found the staff to show the greatest care, respect, and compassion to all the residents. Everyone there seems happy and content and that is especially so for my wife who has

diabetes, dementia, and is nearly blind among other things, yet she is always well dressed in clean clothes and well groomed. I could not be happier for my wife.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you for such a lovely review! We are very fond of your lovely wife; she is part of our extended family here at Portelet Cottage!

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Review of
Portelet Cottage
from F N (Sister of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

My sister came to Portlet Cottage a few months ago. She had been in hospital for a few months and had been very poorly. Since she arrived she has continued to improve physically and mentally. The loving care she has received has made such a difference to her. I haven't seen her so well or so happy in

a long time. I can't thank the lovely manager and her team enough. They really care. The home is clean and tidy and my sister has a lovely comfy room.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you for such a positive review which warms our hearts and makes to continue delivering support with the same passion and ethos here!

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Review of
Portelet House
from Dave H (Partner of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience

My partner has been in Portelet House since January 2023. I cannot fault the care home. All the staff are very dedicated in their work which shows in their everyday routines. Always good communication from all staff to myself and my partner. My partner cannot speak but the staff communicate well with

plenty of jovial banter from all. The house is well-run, very clean and organised. Most of the staff are long-standing and make a very good team at all levels. Communication between staff and visitors is excellent as I see on my daily visits. Any queries I may have are answered quickly and correctly. Being a smallish residence the staff get to know the residents individually and look after them knowing people are individuals not just as a group. I cannot fault any of the staff at Portelet House. Communication is excellent between all parties, I have rated Portelet House as Excellent as I have no qualms about anything they do for my partner and the other residents.

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Review of
Portelet Cottage
from Mark P (Son of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

My mother has been in the care of this home for some time now and the love and attention she continues to receive is absolutely wonderful. The manager and her team do a fantastic job and it is so reassuring to visit my mum and see her so obviously happy and well cared for. Thank you to everyone at Portelet

Cottage for everything you do.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you Mark for such lovely feedback! Caring for your mother is a joy and honour for all the team at Portelet Cottage!

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Review of
Portelet Cottage
from Sharon L (Daughter of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

Dad was admitted in April after spending 5 months in hospital and we saw a difference in him within a couple of days. We cannot praise the love and care that he receives from the wonderful staff there. They are always so cheerful, pleasant and polite. If we have any questions about anything they are

always very happy to help and explain anything. We are always informed about anything that Dad needs, whether it's about his medication, next haircut, everything. We are always informed about everything, which puts the family's mind at ease. We cannot praise our new family enough, (that is what it feels like on our visits). Our extended family.
Dad is happy and if Dad is happy we are very happy.
Thank you to all the staff, from management to the carers and everyone in between for all that you do for Dad and the love and care you give him.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you for such lovely feedback and for all of us here at Portelet Cottage is a great honour to care for your dad!

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Review of
Portelet Cottage
from Steve G (Son of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience

Couldn’t be happier with the love and attention shown towards my Mum during this last year of her life that she spent at Portelet Cottage. She passed away on Tuesday 26th peacefully and quietly. Everyone involved with her care always exhibited her dignity and affection to which I will always be thankful

and grateful.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you for such kind feedback, your mother was a special lady and she will be greatly missed by all of us. It was a great honour to cared for her with love dignity and respect and for the time spend with us she make our days brighter and full of joy.

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Review of
Portelet Cottage
from Christopher B (Son of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

My mother went into Portelet Cottage in August 2018, throughout her stay all staff past and present have always been kind considerate and informative, with anything that cropped up ie if she had been feeling unwell or the doctor had been called and what medication she was on. Whenever I went to see

her either announced or if I dropped in “off the cuff “ she was always dressed and presentable. They had a hairdresser and a chiropodist once a month come in and Mum always liked having her hair done. They have always understood the type of care that a person with dementia needs. When she first went in she was always wanting to go home but she quickly got into the swing of things doing colouring or playing games until she became too unwell. The last two years she has been mostly uncommunicative due to her condition and having to be hand-fed. I would recommend this home to anyone who was looking to put someone into care, they care about.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

It was a great honour to take care of such amazing lady who spread love around and she will remain for ever in our hearts .Thank you for such a lovely appreciation !Regards Liliana

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Review of
Portelet Manor
from Susan B (Wife of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience

My husband arrived in November 23 and settled in extremely quickly in the home; I think this was because of the dedicated staff and management team. The staff treat other people living in the home with dignity and dedication. I am glad that my husband is at Portelet Manor because I feel he is looked

after very well and always looks well-presented.
The food is nutritional, well prepared and a good variety, the fees paid for extras like chiropody and hairdresser are very reasonable and to have them on sight is even better.
The Christmas festivities were excellent, with every member of staff joining in with the residents from the management team down to the rest of the staff; it was a joy to be hold, seeing everyone's faces and having a good time.
The staff are all very welcoming, and although the management team are very busy, they always find the time to keep me updated.

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Review of
Portelet Cottage
from F H (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

I cannot praise the team at Portelet Cottage highly enough, from the manager to the seniors, as well as the daily carers. They have all been incredibly caring, diligent, and compassionate not only to my mum as a resident but also to our family's needs as her health declined. Looking after us on each

and every visit. Whilst my mum was only with the home for a matter of months, they all ensured their ethos of 'caring as if family' stayed true. They made sure that Mum was comfortable and cared for, backed up by regular and responsive contact and planning with a local GP surgery and subsequently a district nurse. Whilst the building may not look plush or state-of-the-art, Mum needed a quiet, comfortable space to leave us on her terms and with dignity. That is what Portelet Cottage delivered for her and us - we will be forever grateful.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you for your kind words. It was an honour and a pleasure to care for such an amazing lady, even for a short time. We will always keep her in our hearts, and we do thank you for such amazing support received from all family members.

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Review of
Portelet Cottage
from Lesley J (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

Where do I start... from the moment my dad arrived until the day he sadly passed away, the staff at Portelet Cottage were like family to him. He had dementia and got confused and frustrated on several occasions, but the staff always made him feel safe and loved. My sister and I live many miles away,

and it was a great comfort to us both knowing he was getting amazing care. We always got weekly updates via phone calls or email informing us of what kind of week he had had. We can not thank the manager and her wonderful team enough for the care and compassion they showed Dad, and they will be forever remembered by both myself and my sister. Thank you once again, Portlet Cottage, for all your love and support.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Myself and team at Portelet Cottage thank you for such kind words. For us, was an amazing opportunity to care for such a lovely gentleman, and we will keep him close to our hearts forever.

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Review of
Portelet Lodge
from K W (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

Thanks to all the staff for looking after our mum so well. She arrived in quite poor health and the home did a great job getting her back to her old self. My brother and I live overseas, so it was a great comfort to know she was safe and on the mend. She’s only just moved to be closer to a family friend

but I’d like to say the staff were always very friendly and welcoming. Thank you everyone.

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Review of
Portelet Cottage
from Margaret H (Daughter of Resident) published on 12 May 2023

Submitted via Website • Report

Overall Experience

I can’t praise the home enough! They have gone out of their way to welcome my mum and make her feel at home. Their nursing care has improved mums pressure sores, she’s putting on weight and is happy. The manager has been especially helpful, liaising with both my sister and myself and going beyond her

role on occasions. All the staff we have met have been lovely and look after mum equally well. Hopefully mum will be able to make Portelet Cottage her final home, as we appreciate all the care and love she gets.

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Review of
Portelet House
from Richard L (Son of Resident) published on 20 December 2022

Submitted via Website • Report

Overall Experience

The care staff are always happy to help. They always make time for the family when we visit or have any queries.
All the staff I have met and dealt with seem very dedicated and are always patient, professional and extremely caring. They give a lot of 'one-to-one' time to the residents, which is great

to see. All the staff seem to love their jobs, which is extremely important in this industry. It is the dedication of the staff that is my main reason for giving an 'overall' rating of Excellent.
The property itself is fairly small, with not too many residents, which I think is a good thing. It has a warm and welcoming atmosphere to it and has lots of character. It is very close to the seafront and has a 'cosy seaside guest house' feel about it. It is also very clean and seems to be well-maintained.

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Review of
Portelet House
from Mark B (Power of Attorney of Resident) published on 20 December 2022

Submitted via Website • Report

Overall Experience

I was unsure how she'd adapt to the care home environment after 20 years at a supported living service which I manage...but she's been made to feel so 'at home' with a wonderful welcome and day-to-day care that she is loving it! I visit weekly (we go out for shopping and coffee) and she has nothing

but the highest praise for the care she is receiving. Indeed, when I visit, this warmth and friendliness is extended to myself (and my chihuahua!). This is my second client to move here when they developed physical care needs, after my last experience with Portelet I could not recommend them highly enough and we waited for a vacancy as she was keen to move there after all she had heard from me and also from our previous friend. With my experience and training in social care, I like to think I have some increased insight into what constitutes a well-run, happy and caring care home and, having visited many over the years, I am happy to wholeheartedly praise and recommend.

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Review of
Portelet House
from Lyn D (Daughter of Resident) published on 19 December 2022

Submitted via Website • Report

Overall Experience

Since mum has been in the care home, she has received good and attentive care from all of the staff. We can visit anytime we want. The care home has arranged for a district nurse to visit two or three times a week to re-dress mums ulcer on her leg, which she has had for the past six years and also

check on her wound from her hip operation. They have also arranged a chiropodist and hairdresser. I feel mum gets looked after very well.

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Review of
Portelet House
from R S (Day Care) published on 12 December 2022

Submitted via Website • Report

Overall Experience

Quiet house with rooms adapted according to demand. Trained and qualified professionals to assist and support residents. Daily cleaning, varied menu for each day of the week, adapted for residents with balanced diets.

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Review of
Portelet Cottage
from Emma R (Daughter of Resident) published on 28 November 2022

Submitted via Website • Report

Overall Experience

Amazing care of my dad. The whole team go above and beyond in all aspects and always ensures all his needs are cared/catered for. My dad is made to feel very loved by the whole team at Portelet Cottage. Everything from personal care to food, to activities, to events, to personal touches around the home

- is exceptional. I wouldn't have my dad at any other care home, and I, my sisters and my uncle are all very thankful for their hard work and efforts.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you Emma for such kind words. We all love your dad and caring for him is a pleasure.
Liliana Lazaroiu
Registered Manager

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Review of
Portelet Cottage
from Dave K (Husband of Resident) published on 17 October 2022

Submitted via Website • Report

Overall Experience

Previous care home has made a wealth of difference to the home and the care of residents. The updates are ongoing, whether improvements to the home as a whole, individual rooms or the general well-being of the residents. There is still a fair way to go and I am aware these improvements will be carried

out tirelessly until completion.

Reply from Liliana Lazaroiu, Registered Manager at Portelet Cottage

Thank you for your appreciation and the team at Portelet Cottage will work tirelessly towards high standards.

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Care Homes Owned by Portelet Care Group

Portelet Care Group Locations (4)

Portelet Care Group Reviews (24)

Portelet House

Portelet House

Portelet Cottage

Portelet Cottage

Portelet House

Portelet Cottage

Portelet Cottage

Portelet Cottage

Portelet Cottage

Portelet Manor

Portelet Cottage

Portelet Cottage

Portelet Lodge

Portelet Cottage

Portelet House

Portelet House

Portelet House

Portelet House

Portelet Cottage

Portelet Cottage

Awards / Recognitions (0)

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