Canford Healthcare in Kent | 3 Care Homes

Review of
Tunbridge Wells Care Centre
from David W (Friend of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

When I came to visit a friend who is in your care I was very impressed with everything I saw and the help I was given and saw given to the residents.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this kind review. the staff in the home treat everyone with care and kindness, relatives, residents and visitors alike. One of our core values is 'family' and we like to make everyone feel welcome.

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Review of
Tunbridge Wells Care Centre
from J M (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

All of the staff at Tunbridge Wells Care home are wonderful. I cannot praise them enough. Hard working, kind, caring and attentive. The home provides daily activities for residents that provides stimulation and fun.The residents rooms all have their own bathrooms, the bedrooms are light and exceptionally

clean. The residents are very well cared for at all times.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thanks you for such a lovely review, the staff pride themselves on providing person centred care, the activities team love to organise get togethers, and the housekeeping team work really hard to keep the home clean and tidy. They really are a great team.

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Review of
Barty House Nursing Home
from Carol B (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

There's always a warm welcome when we visit and communication is very good.
Mum is always comfortable, and well looked after and her needs are met appropriately. The staff are always cheerful, helpful and friendly. We are delighted with the outstanding care Mum has received at Barty House for the past

3 years.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your kind words! I will make sure that they are passed on to all the staff.

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Review of
Tunbridge Wells Care Centre
from Margaret C (Wife of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

When my husband was first sent to Tunbridge Wells Care Centre from hospital I was very upset, and would have preferred somewhere closer to home. However due to the really good care and improvement in his health, care, and contentment I no longer have any concerns. He is being exceptionally well looked

after, is putting on weight, and is happy.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for taking time to submit a review, the care staff at Tunbridge Wells Care Centre are very proud of the care they give to all residents. The kitchen team liaise daily with the care staff, so everyone is aware of who needs additional fortified foods. I'm glad we alleviated all your initial concerns.

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Review of
Barty House Nursing Home
from Anita C (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mum moved to Barty House Nursing Home at the start of January and is receiving end-of-life care. We have been amazed at the friendliness, attention to detail and helpfulness of all the staff. There is always someone around to answer any questions we have and my mum is as comfortable and well cared

for as she could possibly be during this difficult time.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your kind words, I will share them with all the staff who help care for your mum.

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Review of
Barty House Nursing Home
from Simon O (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother has received a very high quality of care throughout her stay at Barty House Nursing Home.
The staff have been outstanding in responding to her needs. There is a genuine level of compassion.
The environment is friendly and sympathetic and she has been well supported throughout. Often the

staff have gone well above and beyond the expected level of care.
Our family are very grateful for all the efforts provided by the staff at Barty House.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your kind words, Simon, I will make sure they are shared with all the staff.

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Review of
Barty House Nursing Home
from Pat H (Wife of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My husband has lived at Barty House Nursing Home for nearly two and a half years. He is very settled and calm and is always treated with love and respect. The support which he and all the family have received has been amazing. We are so grateful to all the staff for their love and attention to detail.
It

is a difficult decision for any family to take to place a loved one in a home but it was not long before we realised that My husband was happy and stable.
The activities team make every day interesting and the office staff are always on hand to help with any worries. The nurses are amazing and the carers really do care!
Thank you Barty!

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your kind words, Pat, and thank you for all your support of the home, we are lucky to have you as part of our family!

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Review of
Barty House Nursing Home
from Andrew C (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Very pleased with every part of my mother's care at Barty House Nursing Home. She is safe and very comfortable, as she had a lot of falls at home, now we have peace of mind and we know she is well looked after. Many thanks to all the staff at Bethany House Nursing Home.

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you so much for your kind words, Andrew. I will make sure they are passed on to all the staff who help care for your mum.

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Review of
Barty House Nursing Home
from Clive B (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Excellent nursing care throughout. Well done to all the staff at Barty House. Mum will be 100 in June and much of her longevity is thanks to her care at Barty House. I think I have said it all!

Reply from David Willis, Registered Manager at Barty House Nursing Home

Thank you, as always, for your kind words, Clive. I will make sure they are passed on to all the staff who help care for your mum!

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Review of
Mayflower Care Home
from Jackie N (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My dad has Vascular dementia and after a traumatic experience with another care home the moment I contacted the Mayflower the kindness and compassion from that first phone call was second to none. The staff are all warm and professional to all residents and their families and have been supportive and

reassuring to us through this difficult time. I cannot praise the staff enough for all they do for my dad and the other residents who are all treated with dignity kept clean and well fed. I would not hesitate to recommend the Mayflower.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Jackie, it has been a joy to watch how your loved one has relaxed and settled into Mayflower Care Home, our team works very hard and goes above and beyond to support our residents and their families, I am happy to hear you felt supported and that you would recommend our home with no hesitation.

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Review of
Mayflower Care Home
from Dawn M (Wife of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident in Mayflower for quite a few years and the care he has received has been very good/excellent.
The staff whom I have a very good connection with are very caring and easy to talk to if I have any questions they will be answered.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Dawn, thank you for a lovely review, your husband became our family along with you and the rest of the family. We all have his best interests at heart. The great team at Mayflower Care Home pride themselves on the family feel of the home and I'm glad you experienced it too.

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Review of
Mayflower Care Home
from D P (Wife of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My husband has been in Mayflower care home for 9 months. The care they give him is exceptional. The staff are always polite, caring and very friendly. The meals always look very appetising as well as many snacks in between. The entertainment staff are fantastic. I'm more than happy with the care my

husband receives. Everyone goes above and beyond to help and support my family.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for a lovely review, the staff pride themselves on creating a family feel to the home and the activities team enjoys creating fun and enjoyable activities to suit all residents. I am delighted to hear your feedback regarding the meals and snacks, our catering team do go above and beyond to meet all our residents' needs.

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Review of
Mayflower Care Home
from Caroline A (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I cannot rate The Mayflower highly enough since my father with vascular dementia has been in the home, the care from the staff is outstanding and nothing is too much trouble and my dad settled so quickly thanks to the staff. We know his medical needs are fully met and feel happy that he is safe and

extremely well looked after. The home is clean and fresh to the end degree and does not smell like some homes do. The food is also outstanding and like being in a hotel with choices of breakfast, meals and snacks! I would love the recipe for some of the dinners and desserts my dad has! As I help him to eat as he has difficulty seeing, so all I can say is thank you and keep up the amazing service you provide.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Caroline, thank you for your kind feedback. We are delighted to hear you feel the home is always clean and smells fresh, and the quality of food and the choice of meals and snacks is like being in a hotel. I will kindly pass on your comments to the team who will be delighted to hear it. Looking forward to seeing you on your next visit.

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Review of
Mayflower Care Home
from Freda P (Sister of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My brother was moved to Mayflower from another care home that could not cater for his needs. I cannot get to visit very often and thought about moving him nearer but having seen how happy and settled he is have decided this is the best place for him. My brother no longer recognises any of his family.

I have found the carers and nurses here to be so lovely. I can ring and speak to them anytime and they always reassure me. I have no worries. He is in the best place.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Freda, many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your brother's care and communication at Mayflower Care Home.

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Review of
Mayflower Care Home
from Janet C (Wife of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

The staff are great, very friendly and helpful and I am very pleased with the care my husband gets. There are various types of activities, and they have singers every so often, the staff also take a couple of residents out to lunch if they are able.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Janet, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We are so happy to have you both as part of our Mayflower family. I will pass on your comments to the team, who will be very happy to receive them.

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Review of
Mayflower Care Home
from Ninon T (Wife of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I am pleased to say that since my husband was admitted last May he has continued to receive excellent support and care. The staff are so good with him and it gives me peace of mind knowing he is in safe hands. I went to my daughter for Christmas and for the first time, I relaxed knowing that he was

safe. When we had our 65th Wedding Anniversary the Staff prepared a little celebration for us. It is these little touches that make all the difference and make us feel we are part of an extension of our family. When I am asked about the Mayflower I always tell friends how good you are and I would always recommend you to anyone who asks. Thank you again to all of you for doing one of the most difficult jobs and managing to keep a smile on your faces.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Ninon, many thanks for your kind review. We are so pleased that you feel our home provides excellent care and support. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!

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Review of
Mayflower Care Home
from Douglas Gordon S (Power of Attorney of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

The staff at Mayflower provides a wonderful service and are very good at communicating with me as I live some distance from the home and am unable to visit. The carers do a great job when dealing with some very challenging people who need help.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Douglas, thank you for taking the time to review Mayflower Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your loved one is happy with us and enjoying life at our home.

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Review of
Tunbridge Wells Care Centre
from Tony R (Husband of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Wonderful family feels to all that the staff undertakes. Nothing is too much to ask. Attention to detail is uppermost.
The manager and her team are the ultimate professionals and wouldn't hesitate to recommend the care centre.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you Tony R, the care staff and other departments really do make it homely. They strive to make everyone feel welcome whether living with us on a permanent basis or just for respite.

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Review of
Tunbridge Wells Care Centre
from S B (Wife of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

If I had to go into a care home I would be very happy to be one of the residents. The care and respect they give to each resident is excellent keeping families informed at all times if a problem occurs, and trying very hard to keep residents stress-free as they come to terms with their new environment.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you, the staff really do care and it shows in how they look after each and every resident.

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Review of
Mayflower Care Home
from Dave B (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Dad has been treated with care and compassion with the care staff showing plenty of patience with his behavioural changes. Is always clean and tidy. Enjoys the food and the variety of a quality menu.
Always kept informed on any issues.
Feel relaxed knowing Dad is being cared for in a nice home.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Dave, thank you for your kind feedback, and for working with our team to ensure that your dad receives the best possible care and support. We are so pleased that you feel our home is always clean and tidy and that we have a great food variety of a quality menu. I will pass on your feedback to the team.

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Care Homes Owned by Canford Healthcare in Kent

Canford Healthcare Locations in Kent (3)

Canford Healthcare Reviews in Kent (259)

Tunbridge Wells Care Centre

Tunbridge Wells Care Centre

Barty House Nursing Home

Tunbridge Wells Care Centre

Barty House Nursing Home

Barty House Nursing Home

Barty House Nursing Home

Barty House Nursing Home

Barty House Nursing Home

Mayflower Care Home

Mayflower Care Home

Mayflower Care Home

Mayflower Care Home

Mayflower Care Home

Mayflower Care Home

Mayflower Care Home

Mayflower Care Home

Tunbridge Wells Care Centre

Tunbridge Wells Care Centre

Mayflower Care Home

Awards / Recognitions (12)

2021 National Care Awards winner

2021 National Care Awards finalist

2021 Great British Care Awards finalist

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