Canford Healthcare in London | 5 Care Homes

Review of
Willows Care Home
from Lynne S (Daughter-in-law of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

I'm very pleased with the care being given to my mother-in-law during her nursing respite stay. The nurses are professional and very caring and all the support staff are great. I'm also impressed with the overall cleanliness of the home.

Reply from Gail Alcide, Registered Manager at Willows Care Home

Dear L S, Thank you for taking the time to review Willows Care Home. We are incredibly proud of our home and the dedication shown by the team, and we are delighted to hear that your experience was such a positive one. Our staff work so hard to provide a positive, home-from-home experience for all our residents. Your kind comments are much appreciated and we will pass them to the staff who supported you during your stay and hope very much to welcome you back to the home.

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Review of
Hampton Care Home
from S B (Wife of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

I would recommend this nursing home to any family.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Thank you so much for your thoughtful recommendation. It truly means a lot to the entire team here at Hampton. It was an absolute pleasure to care for your wonderful husband during his time with us.

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Review of
Hampton Care Home
from C L (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother went into the home in November 2024 and during her time so far, she has received excellent care. The staff are friendly, professional and kind. Whenever we ask for an update on her health, they spend time explaining in full detail what has happened with her care. There is nothing they won't

do for her if we ask. Food was also very good.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Thank you so much for such wonderful feedback. We truly appreciate your kind words and are so glad to hear that you were satisfied with the care your Mum was receiving. She was such a wonderful lady, and it was truly our pleasure to look after her. Best wishes, the Manager.

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Review of
Hampton Care Home
from Sandra S (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum went into the Hampton Care Home November 2024. Everyone was very helpful, kind, caring, and very friendly. They updated us with Mum's care every day. The food was very nice for Mum, and the chef in the kitchen would always do what was easy for Mum to eat. The carers all popped their head in to check

on Mum.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your Mum's care. She was a much-loved member of the Hampton Care family and will be greatly missed by all our staff. Please do keep in touch and pop in for a cup of coffee at any time.

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Review of
Maples Care Home
from Kim D (Daughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

All the staff at Maples are caring and responsive to the residents' needs.
The management team listen to the relatives and try their best to accommodate the family's wishes.
A move into a care home is a significant step, not only for the elderly person but also for the family; the staff at Maples

have provided welcome support to ease this transition.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for the kind review. We always want to make the transition from home to a care home as easy as possible as it is a very big decision to make. We are happy to hear this has gone well. We are always open to any feedback you may have to make this process a positive one.

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Review of
Maples Care Home
from Tamsin L (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

My dad was only at Maples for a few months but myself and the family would like to say how wonderful and caring all the staff were throughout Dad's stay. Unfortunately Dad passed away at Maples and the staff went above and beyond to make Dad and all the family comfortable and cared for at the beginning

and end and we will be forever grateful for the professionalism and caring we received. Don't change anything, just keep up the splendid work that you all do.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. I am happy to hear that the staff went above and beyond for your Dad and you as a family. We will endeavour to continue to provide the high standard of care which you experienced.

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Review of
Maples Care Home
from Claire C (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

My brother and I can't thank the staff at Maples enough. Our mum is cared for by a wonderful team of people. From her daily needs to escort her to appointments when we are unable to attend. It's like a home from home and an extension of our family. I'm so pleased we found you.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. I am happy to hear that the care and support for Mum has been a good experience. Its lovely to hear that we are a home form home. We always want to be able to support and care the best way we can.

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Review of
Maples Care Home
from S H (Son of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Staff are pretty good but I think my relative needs to be walked about more often.
My relative could be given more care and attention and the TV and music should be relevant to the resident's age group.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for the review, we aim to support all residents the best we can, in a person centred way. If you have any specific concerns the nurses and management team are always available to discuss and put in place any changes that are required. If you would like to discuss this please get in touch. We value all feedback to ensure we continue to improve the service we provide.

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Review of
Maples Care Home
from D M (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident of Maples for 4 months and we have been very satisfied with her care so far.
The whole team are friendly and welcoming. The facilities are kept clean and tidy and the food provided is plentiful.
We have access to an online portal that the care team updates regularly, it

is a reassurance throughout the day when we cannot visit in person.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. We are happy to hear that Mum has settled in well and that her experience has been positive in such a short time.

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Review of
Maples Care Home
from J M (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

The home has looked after my mother who has Dementia for over three years. She is extremely well looked after, well nourished and kept mobile.
The staff are friendly and caring and provide good regular updates in the form of "resident of the day".
I have no issues with my mother's care.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. I am happy to hear that you are happy with Mum's care.

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Review of
Maples Care Home
from D P (Son of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

A very clean, warm and friendly care home which meets all of my father's needs.
The staff are always friendly and welcoming.
The activities are always very good and interactive.
I am very happy in knowing my father is safe and well looked after at all times in Maples Care Home.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review, I am happy to hear that Maples Care Home is able to meet your Dads needs. It is lovely to hear that the activities team and and all the staff are making Dad feel safe and cared for.

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Review of
Maples Care Home
from Anne D (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

All mum's care needs are seen to. The home has a relaxed attitude and carers adapt to the resident's individual needs on a changing day-to-day basis. my mother does not engage in the activities but the team do try to include her.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. We are happy to hear that the care team are adaptable and that the activities team to try to engage mum in activities as well as fostering a person centred approach towards mums wellbeing needs when needed.

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Review of
Maples Care Home
from N M (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Rooms are clean and basic.
Common areas are clean and accessible with facilities.
Staff and caring and friendly.
Food is plentiful and good.
The care is the most important issue to me and my father has been cared for very well so far.

Reply from Nicola Bundock, Registered Home Manager at Maples Care Home

Thank you for your kind review. We are happy to hear that you are happy with the care we provide to Dad.

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Review of
Hampton Care Home
from O W (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Carers vary enormously from very good to average. Poor communication between carers working different days and shifts, despite a diary for communications and reminders. Requests for hair appointments etc poorly communicated/managed. Outside telephones are often not answered, answering machine messages

not replied to. Activities team are to be commended. Liaison between Nursing and GP visits poor. Previous outside assessment on teams not handled well with technology issues and knowledge of my mother was sketchy. Questionable front of house management not being transparent or brave to pick up the phone to iron out a misunderstanding. Not value for money. My mother is safe and warm.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Thank you for your review. We are glad to hear that you feel your mother is safe and warm but are concerned that you are unhappy with other aspects of her care. We appreciate honest feedback from our families, because we always wish to do the best we can for our residents. As you can appreciate, we do have to take account of our residents wishes and this includes their participation in activities. However, you and I have spoken very recently and have agreed on an action plan to deal with your concerns. I will personally oversee this and keep you updated on progress. If you wish to have a face-to-face meeting at any time that you are visiting, please feel free my door is always open! You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.

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Review of
Willows Care Home
from Rob B (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Mum is very well looked after at Willows and all the staff are very friendly and helpful. She enjoyed all the activities that were arranged over Xmas and the New Year and also the recent music session with the visiting DJ. Mum's physical and mental health is much improved and it's also good to see she

has put on weight since being in her new home. She recently moved rooms and is very happy with her new room. Thank you to one staff member in particular for getting her new room set up nicely. Thanks for all you do and keep up the great work.

Reply from Gail Alcide, Registered Manager at Willows Care Home

Thank you for your very positive comments about your mum's care. The team and I are delighted to see how happy and thriving your mother is at our home, and we very much welcome your review. She is certainly a character and is very popular with staff and other residents, and we all love listening to her stories and life experiences.

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Review of
Hampton Care Home
from Gillian H (Wife of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My husband has been in Hampton Care Home for 18 months now and I have nothing but praise for this Home. The care he receives from the staff, when at times my husband has not made it easy for them, is outstanding. They take time to understand when he is feeling frustrated by the blow life has landed

him and use strategies to calm him. Their patience dealing with some of the situations they have to deal with is commendable. I feel my husband is always treated with dignity. There are always plenty of staff around if he needs anything and I am kept informed when I need to be.
The food is very good and there is always a choice. Another huge plus for Hampton is the entertainment. This is priceless for residents who do not have dementia. There is a timetable of varied activities each morning and afternoon to stimulate residents. They have 'guest entertainers' in on a regular basis. The entertainment staff do an excellent job. At each visit, I thank my lucky stars that my husband got a place there.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Dear Gillian, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. I will pass on your comments to the team, who will be very happy to receive them. We look forward to seeing you and your family again when you next visit. Best wishes

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Review of
Hampton Care Home
from J B (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My father has been living at Hampton Care Home for a few years now and is very settled there. He is very well looked after by his carers and I am very grateful to them for looking after him. The building is safe and secure and he likes to go in the garden. Thank you to everyone who cares for him.

Reply from Justyna Kirihettige Don, Home Manager at Hampton Care Home

Dear J B, thank you so much for taking the time to complete a review and thank you for your kind feedback, which is much appreciated by the team. We are delighted to look after your father, he is such a lovely man and it's our pleasure to look after him. . Best Wishes

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Review of
Heathlands Care Home
from Donna W (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

My mum was transferred to Heathlands a few weeks before she died but the staff and management were brilliant. They were so kind, caring and could not do enough for us. My mum was treated with the utmost dignity and care. They were so patient with us as we have so many siblings. It was kept so clean,

plenty of parking, refreshments for visitors too. Nothing we asked was ever too much.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you so much for your heartfelt message. We are truly grateful for your kind words about the care your mother received at Heathlands. Our team is dedicated to providing compassionate and dignified care, and it's wonderful to hear that you felt supported during this challenging time. We strive to create a welcoming environment for both residents and their families, and your feedback reassures us that we are on the right path. If there's anything more we can do for you or your family, please don't hesitate to reach out. Warm regards

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Review of
Willows Care Home
from David S (Son of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Mum went to Willows straight from hospital as she required palliative care as the hospital could not help her further. What she needed was to be well looked after with care from staff that cared and had compassion. We found the staff overall excellent, easy to talk to and they listened if you had any

matters that you thought needed addressing. As an overall experience we were very happy and I would recommend the home to others. When Mum sadly passed this month the staff were excellent in their support and they treated Mum with dignity both before and after her death.

Reply from Gail Alcide, TBC at Willows Care Home

Dear Mr D.S, thank you for your kind review. We are extremely happy to hear that you were satisfied with the care of your mother and will share your kind words with the team. She was a much-loved member of our home's family, and is very much missed. Once again, please accept our heart-felt condolences on your loss and we wish you and your family all the very best for the future.

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Review of
Maples Care Home
from Alan B (Son of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

Mum came to Maples 18 months ago and has been cared for very well. Staff always accommodating and welcoming. Because of dementia, Mum is not always accommodating and willing to get involved with activities, etc., but the staff just goes along with her wishes.

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Care Homes Owned by Canford Healthcare in London

Canford Healthcare Locations in London (5)

Canford Healthcare Reviews in London (339)

Willows Care Home

Hampton Care Home

Hampton Care Home

Hampton Care Home

Maples Care Home

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Maples Care Home

Maples Care Home

Maples Care Home

Maples Care Home

Maples Care Home

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Willows Care Home

Hampton Care Home

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