1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Primula Care Ltd

Care Homes Owned by Primula Care Ltd

8.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Primula Care Ltd

Primula Care Ltd Locations (2)

 

2 Care Homes owned by Primula Care Ltd

Sort by:
View on Map
Primrose Lodge Weymouth

120-122 Dorchester Road, Weymouth DT4 7LG 

8.1 18 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 38 Rooms
Primrose Lodge Southbourne

42 St Catherine's Road, Bournemouth BH6 4AD 

8.2 25 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 30 Rooms

Primula Care Ltd Reviews (43)

8.2
Primula Care Ltd has a Group Review Score of 8.2 (8.150) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Primula Care Ltd must have a Review Score.

Overall Experience

  • 18
  • 2
  • 0
  • 0
  • 0

Date Published

43
0
0
2
41
Review of

Primrose Lodge Weymouth

from Marie N (Relative of Resident) published on 24 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to Primrose Lodge to see my mother-in-law. I was made to feel very welcome from the moment I arrived. Nothing seems too much trouble, staff very kind and helpful.
Home always smells fresh and looks tidy and residents are happy and well cared for. This has been the case on every occasion I have
been there.

Reply from Lisa Summers, Manager at Primrose Lodge Weymouth

Many thanks for your kind words; we'll make sure to share them with all the staff who cared for your mother-in-law and worked to make it an enjoyable environment for her. I and all the team really appreciate you taking the time to share your experience of Primrose Lodge - feedback like this makes such a difference to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from Peter K (Husband of Resident) published on 16 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Lodge is like one happy family. Everyone is so caring and helpful, my wife is very happy there and I'm so pleased I chose Primrose as her care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from Sally L (Daughter of Resident) published on 15 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mam attended daycare. She was very nervous as it was the first time she'd been out for two years on her own. The staff were very reassuring to her and us. We dropped her off at 10.30 am and picked her up at 4 pm. She'd had a wonderful time and was truly bright-eyed and happy. She loves
it! The staff were above and beyond. Thank you, all of you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from Jan H (Daughter of Resident) published on 13 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Primrose Lodge Southbourne on the 4th of February a few weeks before her 90th birthday. she has dementia. She was very lonely and lost confidence to go out and I got carers but they didn't help at all.
Now my mum is clean, happy, fed well and smiles all the time. All the staff are
great they take my mum to the beach, garden centre and she enjoys the music.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from Jeff T (Son of Resident) published on 15 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous Care Home. Lovely staff, great support, and lovely surroundings for everyone to enjoy. Plenty of entertainment to join in and loads of space to relax and enjoy. Rooms are a good size and have good facilities too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from Sue E (Daughter of Resident) published on 10 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Primrose Lodge for some ten months and has settled remarkably well. When I visit, the staff are always friendly and cheerful. The first thing I notice is how lovely Mum looks, as a lot of care has been given to her appearance, her clothes match and her hair looks nice. When I phone they
have time to tell me how she is and will phone if there are any changes to her condition - this is particularly important as I live over 30 miles away. Mum's room is clean and bright and I know that she is well looked after. Thank you to all staff at Primrose Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from Lucy C (Daughter of Resident) published on 18 September 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Primrose Lodge the staff have gone above and beyond to ensure Mum has settled and is physically and emotionally well. They have taken time to get to know her as a person and she has commented that since changing to this new care home she feels so much more like her old self. Staff are
fun and caring about predigestion, always going over and above to ensure residents are valued safe and supported. I can’t thank them enough for all they have done for Mum in helping her to feel valued and understood as a person. I thoroughly recommend this home to others. Their practice during the current pandemic has both taken account of the impact on mental and physical health and has enabled us to visit her with social distancing and hygiene protocols in place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from David R (Friend of Resident) published on 18 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I refer to the care home Primrose Lodge in Southbourne, Bournemouth, whom I congratulate for their immediate reaction of the virus outbreak when immediately known by making the decision to closing the home to all visitors thus protecting their residents from day one. All their actions are I am glad
to say being repeated throughout the UK. Not only did they protect their residents, but they also made the arrangements for entertaining the residents with musical and other types of entertainment by having outdoor entertainers visiting and entertaining through the windows and patio entrances. This I again note is now being copied by many homes throughout the UK with great success. I have been a visitor to the home over the past three-plus years and note that during that time my respect for the management and carers has grown. This care home deserves having this report made public to those in charge, in appreciation of their valued service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Weymouth

from Leesa H (Daughter of Resident) published on 4 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review in the midst of the covid-19 crisis. Times like this really challenge places like Primrose Lodge and it's usually when you get to see how well they really stand up to pressure and scrutiny. The team have been incredible. Primrose Lodge had exceeded my expectations before Covid,
but during this difficult time, they have been extraordinary. It is so reassuring to know that my mum is in a safe, happy and comfortable environment. The communication from Primrose Lodge has been fantastic. Telephone and digital/facetime contact with relatives has been arranged. Nothing is too much trouble. I will always be grateful for the care, compassion, professionalism and optimism that abounds at Primrose Lodge. Care homes like this are only as good as the people who run them. This is an exceptional team and a fabulous place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Weymouth

from Margaret H (Wife of Resident) published on 4 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last ten months of his life in Primrose Lodge. I could not have wished for a better place for him to be. The care, love and compassion he received was way beyond my expectations. It truly was a home from home. The staff not only cared for him but for me and the rest of his family.
We all felt cared for and welcome. I never once heard a cross word or impatience with anyone. To see your loved one spend their last days happy is all anyone could wish for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from Avril O (Daughter of Resident) published on 14 October 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for all their hard work and care to make my mother's 97th birthday party with the family so enjoyable. They are so patient and caring and do everything they can to make the residents comfortable and looked after. There is a lovely happy atmosphere at the home and nothing
is too much trouble. I can thoroughly recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from Nicola A (Daughter of Resident) published on 27 February 2019

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Facilities and safety/security are good. Staff and level of care are excellent. Maintenance is satisfactory but cleanliness is good. Food is unimaginative but of a satisfactory standard. Activities are patchy, but I understand this is because of staff shortage in this area at present.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from Michelle C (Friend of Resident) published on 14 February 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend’s dad was in this care home and I cannot fault the service he received from the start. Management and staff are outstanding and made his family feel comfortable and calm when making a decision to put him into a care home. When I visited him, he seemed so content and happy. The staff were always
around if needed and nothing was too much trouble, we never felt we were being a ‘nuisence’.
This home should be outstanding and I highly recommend this home. Home from home, absolutely amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Weymouth

from Joseph B (Brother of Resident) published on 8 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first month for my sister to go into a care home after 87 years independent living. We were both concerned about how she would cope going into a home. The staff could not have been nicer dealing with her concerns confirming that this was the right home for us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Weymouth

from Dave C (Son of Resident) published on 4 February 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

December was a busy month for the home and Mum has settled in now and seems a lot happier. The staff 'went to town' with Christmas decorations and a busy programme for the residents, and also including their families, was planned. Entertainers were visiting virtually on a daily basis. A Christmas lunch
at a local restaurant, a trip to the pantomime and a Christmas party to which everybody was invited. Even Santa showed up! It was probably the best Christmas my mum had had for quite a few years. Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Weymouth

from Pat W (Daughter of Resident) published on 8 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been a resident in Primrose Lodge she has been treated with respect, kindness and excellent care.
As a relative, I am made welcome and indeed feel as if I am walking into a 'proper' home.
The activities (which are not obligatory) are varied and unexpected, with the added value
of trips out to varied locations and a Christmas meal (with families and guests) at a local pub.
The management are always accessible and willing to listen.
The home also benefits from 'The Friends of Primrose Lodge' who hold fundraising events during the year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Weymouth

from Tracy C (Daughter-in-law of Resident) published on 4 October 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was both welcoming and professional. The home is clean and there are lots of activities for the resident to participate in. The staff are kind and treat the residents with respect - they truly seem to care. Mother-in-law says the quality of food and choice is excellent - her only criticism
is that she can't always decide! It was very emotional for her to leave her home of 60 years and move into care but Primrose Lodge has made the transition so much easier than anticipated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from M B (Daughter of Resident) published on 1 August 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Primrose Lodge my mother has blossomed and begun to enjoy life, relating to other residents and joining in a variety of activities.
Besides all this, she is cared for by a wonderful team of carers who study her needs and make her welcome and comfortable.
I would recommend this care
home to others needing care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Southbourne

from J S (Daughter of Resident) published on 11 June 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Primrose Lodge as he was not really coping at home. Primrose Lodge has a lovely family atmosphere.


As soon as my father moved into Primrose Lodge, the experienced and caring staff recognised the care that he needed. The staff at Primrose Lodge have called in health professionals

when appropriate and have encouraged my father to go into the sunny and friendly lounge.


The management staff offered my father the opportunity to move to a ground floor room when he became anxious about his room being on the second floor. This has been a successful move.


Visitors are made to feel welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Primrose Lodge Weymouth

from Patrick H (Son of Resident) published on 27 April 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Lodge looked after my father with 5-star service. Nothing was to much trouble. Cannot praise enough. Amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Frequently Asked Questions about Primula Care Ltd

How many Care Homes does Primula Care Ltd own?

Primula Care Ltd own 2 Care Homes.

Which Primula Care Ltd Care Homes have the highest review score?

Primrose Lodge Southbourne & Primrose Lodge Weymouth have the highest review score.
Primula Care Ltd in Dorset

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primula Care Ltd to verify any information. View our terms and conditions.