European Healthcare Group plc in Bedfordshire | 1 Care Home

Review of
The Knolls Care Centre
from Graham M (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My father was a challenging resident at first, but as he became less anxious and confused I believe that he was as happy as it is possible to be in his situation, and The Knolls team deserves a great deal of credit for that.
Before choosing The Knolls I visited a number of care homes, but we chose

The Knolls because of the people that I met there. We are very pleased that we made that decision, so thank you.

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Review of
The Knolls Care Centre
from Clare R (Daughter of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

My dad lived at the Knolls for about two years after my mum could no longer care for him at home. It was a heart-wrenching decision as a family to take this step but my mum just could not manage any more. From the second we arrived we were surrounded by empathy, understanding and compassion. The whole

team of staff from the managers, the reception team, the cleaning staff, nurses and carers and the entertainment team provide an exceptional service that is more like a family than a care home. I have been blown away by the love and care they have not only given my dad but also the care for my elderly mum who visited most days. Sadly my dad recently lost his fight with Parkinson's but the staff were with us to the end. When you are going through the saddest time as a family, despite all their duties they still found time to give us a hug when we needed it. I will never forget what they have done for my mum, my dad and our family and just want to say a massive thank you to you all.

Reply from Dawn Bishopp, Registered Home Manager at The Knolls Care Centre

Thank you so much for your kind words. We will all really miss your Dad as he was a huge part of Home life. You and your mum will always be welcome to visit, and I'm sure the residents would love to see you.

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Review of
The Knolls Care Centre
from S L (Son of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

My mum has been at the Knolls now for about 16 months, she has dementia and it was an extremely difficult decision to move her from her own home and into residential care.
As a family we felt so guilty about taking her independence away, we looked at several care homes but were instantly smitten by

the caring, loving and homely feel of the Knolls.
It was a bumpy journey to start with as Mum kept wanting to go home and we as a family needed to adjust as well, the team at the Knolls were brilliant and kept reassuring Mum and us, any issues with her and we were informed straight away.
It's Mum's home now and we class the team as our family.
They organise activities which are good fun and we know that when we aren't visiting she is in safe hands.
A massive thanks to everyone.

Reply from Dawn Bishopp, Registered Home Manager at The Knolls Care Centre

We love having Mum with us and she has become part of our extended family.

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Review of
The Knolls Care Centre
from Paul P (Son of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

I am very happy with the care provided for my mother and the support that they provide to me on this journey. I only marked down one notch on the activities because it is challenging to engage my mother in these some of the time.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

Thank you so much for your kind review, it is appreciated by all of us at The Knolls.

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Review of
The Knolls Care Centre
from Christine H (Power of Attorney of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

I find the staff very helpful, love the fact they have lots of things going on and they really encourage the residents to participate. There is always someone on hand for the residents and their families to either help or answer any questions.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

Thank you so much for your kind review and feedback. It is much appreciated.

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Review of
The Knolls Care Centre
from Deborah S (Respite Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

This is a wonderful care home, especially for those with dementia. All the staff are warm, understanding and caring, definitely check it out if looking for support for an elderly relative. The location of this care facility is perfect with a sweeping driveway and a large garden to enjoy when the weather

is nice. Lots of activities are organised and food is very good. Nothing is too much trouble.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

Thank you very much for your kind review and feedback.

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Review of
The Knolls Care Centre
from Julia B (Daughter of Resident) published on 24 April 2024

Submitted via Website • Report

Overall Experience

Dad was looked after very well at the home. Staff were kind and attentive and everyone knew his name from day 1.
His room was very clean and tidy and cleaned every day I think.
Food was varied and plentiful.
Due to a difficult short term service user activities were not able to happen for a cople

of days and that was a pity as Dad does get bored easily and needs help to keep his mind and body active.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

Thank you very much for your kind review and feedback. We are currently looking at addressing additional activities for residents within the home and we are recruiting for two more positions.

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Review of
The Knolls Care Centre
from Diane G (Daughter of Resident) published on 9 November 2023

Submitted via Website • Report

Overall Experience

I cannot fault the care my father received at The Knolls in the few short weeks he was there. The friendliness and compassion both he and myself were shown during his short stay was wonderful and helped me to know that I'd made the right choice for him for the last few weeks of his life.

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Review of
The Knolls Care Centre
from P R (Respite Resident) published on 1 August 2023

Submitted via Postal Card • Report

Overall Experience

Call bells are often left out of reach in the daytime. When they are okay, use of them day/night the bells are switched off and the person goes away! Agency staff are better. Eventually, someone will answer and provide what I wanted. The food here is very poor and if I was here full time I would be

very unhappy as meals should be looked forward to and not prove disappointing. The laundry service is good.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

We take resident feedback very seriously and we have looked into the areas you have mentioned. We can advise that your call bell is usually next to you you in bed or by your chair, you are mobile and able to reach your call bell. Call bells can only be turned off from the resident’s bedroom once responded to by staff.
We have provided you with daily meals of your choice to accommodate your specific food preferences, management have witnessed your requests being fulfilled by the kitchen. If we have not been able to meet your request, you have been asked to choose a replacement meal.
You have declined to mention the support provided by staff such as taking packages to the Post Office and picking up shopping for you. Your use of language to staff has been unkind at times but despite this staff have tried to support you as best as possible with dignity and respect.
You were offered another placement by your social worker which you declined.

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Review of
The Knolls Care Centre
from Sarah M (Daughter of Resident) published on 27 June 2023

Submitted via Website • Report

Overall Experience

Although my dad was only resident for a short period of time, he received excellent care from the staff who took the time to get to know him and treated him with great respect. Family members were welcomed when they visited, regardless of the time of day and communication with staff about dad was always

open and sensitive. They were very proactive when moving dad to palliative care and involved us in all stages of his care. I would definitely recommend The Knolls Care Centre and am very grateful to them for looking after dad so well for the last few weeks of his life.

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Review of
The Knolls Care Centre
from J B (Daughter of Resident) published on 27 June 2023

Submitted via Website • Report

Overall Experience

All the staff are friendly and very caring. My father has been a resident of The Knolls Care Centre for just over a year and has Alzheimer’s, vascular dementia and impaired sight. I have always been very happy with his care. All the staff know his name and speak to him, using his name, every time they

go by. They quickly knew his likes and dislikes and his ‘ways’ of behaving.
They make me feel welcome every time I visit and will phone if there is something I need to know about or wish to make me aware of anything medical. My father is able to contact me (through the receptionist) if he feels he wants to talk to me. They do not mind my asking questions- nothing is too much trouble.
Thank you to everyone for looking after him and keeping him safe.

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Review of
The Knolls Care Centre
from Caroline A (Daughter of Resident) published on 14 November 2022

Submitted via Website • Report

Overall Experience

My father was transferred to the Knolls at the end of his life, aged 96. The care he received up to his death was so compassionate. The staff are caring, thoughtful, considerate and attentive, nothing was too much trouble, spending time talking to my Dad and sharing stories, brightening up his day,

treating him with respect at all times. When I visited, whatever time of day, I was always made so welcome (always offered a cup of tea) and my Dad was always comfortable, warm and cared for, he always looked peaceful. He said that the staff were the best he had encountered (he had been in two previous care arrangements and hospital in his final year). The management of The Knolls is first-rate, working closely with the nurses and GP to ensure the medical intervention was appropriate, moving my Dad to palliative care, communicating with me sensitively and honestly and proactively getting the NHS Fast-Track Pathway in place. I can't praise the care highly enough.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

Many thanks for your kind review, these are appreciated by us all at The Knolls.

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Review of
The Knolls Care Centre
from Michael K (Husband of Resident) published on 28 June 2022

Submitted via Website • Report

Overall Experience

As my wife received respite care on several occasions in the past it was easy to select The Knolls for a permanent arrangement when I became unable to care for her at home due to an extended hospital stay and convalescence. Any anxiety about her care was removed by the Manager's confident promise that

my wife would receive the care she required. As my wife suffers from advanced dementia and cannot communicate her preferences or wishes it was necessary that I and our family members are active in observing she receives the best attention she deserves. This is why I can acknowledge the excellent care given by all members of staff.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

Thank you very much for your kind review, it is much appreciated by the whole team at The Knolls.

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Review of
The Knolls Care Centre
from M P (Wife of Resident) published on 27 June 2022

Submitted via Website • Report

Overall Experience

I found the atmosphere of The Knolls Care Centre very warm and inviting. My husband was welcomed back with members of staff recognising him from a previous short stay some time ago. As this was only the second time we had used respite care it was reassuring to know he had a very happy experience.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

Thank you very much for your kind review, it is much appreciated by us all at The Knolls.

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Review of
The Knolls Care Centre
from Lisa S (Mother of Resident) published on 25 April 2022

Submitted via Website • Report

Overall Experience

I am the main carer of my disabled daughter. We needed emergency respite as we had been let down by another care home. My daughter arrived with me at The Knolls Care Centre. They were so friendly and understanding and nothing was too much trouble. My daughter had a great 2-weeks there and she was very

happy. She enjoyed the care and the staff had been wonderful. My daughter is happily going to have some more respite there in the near future.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

Thank you so much for your lovely review. We look forward to having your daughter with us again at The Knolls.

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Review of
The Knolls Care Centre
from J T (Son of Resident) published on 15 March 2022

Submitted via Website • Report

Overall Experience

I am so happy my mum is here as she is happy and glad. I am so happy with the service at the Knolls care home in Leighton Buzzard. Everyone is so amazing, awesome, kind and good at their jobs. Two ladies, in particular, are the best nurses.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

Thank you very much for your kind review. We are so pleased that mum is happy with us at The Knolls, her smile always brightens up our day.

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Review of
The Knolls Care Centre
from P R (Wife of Resident) published on 5 January 2022

Submitted via Website • Report

Overall Experience

My husband became a resident at ‘The Knolls Care Home’ due to rare dementia in October 2021. I feel extremely lucky that I chose this care home for him. Every member of the staff that looks after him, shows a high level of care, patience and professionalism that has resulted in my husband being looked

after to a very high standard, and happy. Their understanding of his ever-changing needs medically and physically has made a big difference to his well-being. My husband enjoys taking part in the wide range of activities that are arranged for the residents, especially enjoying the bingo and the Christmas celebrations. When my husband is on bed rest the staff happily come and chat or listen to him which makes him laugh and smile. As a family, it has been heartbreaking to make the decision of needing a care home but we are so thankful for finding this one. When we leave after a visit we know he is safe and looked after which makes a huge difference to us. Thank you.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

Thank you very much for your kind review, it is much appreciated by us all at The Knolls.

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Review of
The Knolls Care Centre
from I F (Respite Resident) assisted by family/friend published on 17 December 2021

Submitted via Postal Card • Report

Overall Experience

I was surprised to see staff members without name tabs. It would have helped me a great deal to see the names of the staff who cared for me. The food generally was too bland and the lack of fruit, salad and vegetables was disappointing. I would have preferred to have more than one shower in two weeks.

I found the blow-up mattresses extraordinarily uncomfortable. I found the staff very kind and friendly. With my mobility problems, I found the swing door very difficult to manage.

Reply from Sabia Chogley-Patel, Business Administration Manager at The Knolls Care Centre

We really appreciate your feedback and understand your concerns. With regards to the staff members badges, they have been issued with these and we do remind them to wear these regularly. Following your feedback, we will also endeavour to provide agency staff members with badges on their shifts. Your comments will be passed onto the kitchen regarding the food, residents are more than welcome to change any options or request additional/replacement items. We do also have fruit, snacks and drinks available in the lounges for residents to help themselves to. We are pleased that you found the staff kind and friendly, they would have been more than happy to help with any issues that may have arisen during your stay. We do hope on your next respite stay with us, that you do let us know how we can make your stay more comfortable. As always, Dawn, George and Myself are happy to help with supporting your stay. I will be in touch with you directly to discuss your feedback.

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Review of
The Knolls Care Centre
from Katharine C (Daughter of Resident) published on 25 August 2021

Submitted via Website • Report

Overall Experience

My father was well looked after by the staff from May 2021 until he died on 2nd August. They showed a great deal of care and respect towards him and me when I visited as an ECG. It was a very difficult time for him and us, his family, but they helped us as much as they could.

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Review of
The Knolls Care Centre
from Barbara B (Daughter of Resident) published on 17 June 2021

Submitted via Website • Report

Overall Experience

Mum was admitted to rehab after a long hospital stay, following a serious fall. She has been looked after well and medical needs are met well and they respond to her changing needs. The staff are lovely, friendly and helpful. Mum refuses to join in with social activities, but they try to include her.

They have done so well during the pandemic. They keep me informed of issues. The only negative is it can be difficult to get through to speak with mum and their phone signal does not reach Mum's room, so I have purchased a tablet for video calling, which they support Mum with.

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Care Home Owned by European Healthcare Group plc in Bedfordshire

European Healthcare Group plc Locations in Bedfordshire (1)

European Healthcare Group plc Reviews in Bedfordshire (35)

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