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Care Home Owned by European Healthcare Group plc in Norfolk

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by European Healthcare Group plc in Norfolk

Only the locations & reviews in Norfolk for European Healthcare Group plc are showing below.

View the details of all 2 locations (with 71 reviews) owned by European Healthcare Group plc

European Healthcare Group plc Locations in Norfolk (1)

 

1 Care Home owned by European Healthcare Group plc in Norfolk

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Millbridge Care Home

4 Lynn Road, Heacham, King's Lynn PE31 7HY 

9.4 36 reviews
"My stay at Millbridge was one of kindness, caring, understanding + support. I entered the home as rather a run down poorly person and was…"   Read all 36 reviews
Location Type Care Home

Millbridge Nursing Home provides a peaceful rural setting in acres of beautiful grounds, through which flows the delightful river Hitch. Built in 1635 as a farmhouse, Millbridge has been serving the local community as a care home since 1947. The… Read more about Millbridge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 53 Rooms

European Healthcare Group plc Reviews in Norfolk (36)

9.5
European Healthcare Group plc has a Group Review Score of 9.5 (9.450) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to European Healthcare Group plc must have a Review Score.

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Review of

Millbridge Care Home

from M W (Resident) assisted by family/friend published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Millbridge was one of kindness, caring, understanding + support.
I entered the home as rather a run down poorly person and was restored over the following months to be well enough to leave. I contribute this to the all round care from the staff in the home. They are cheerful, which at times
must be very demanding with so many residents with different needs.
In my case I cannot speak more highly of all the staff.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, we are so happy that Mum managed to get home, she was a pleasure to care for we all miss her and yourself


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Review of

Millbridge Care Home

from K B (Wife of Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to hospital after a fall at home in May 2023 and after a while they sent him to Millbridge - approximately 28 miles from where we live and as I don't drive I asked social services to find him somewhere nearer. He settled in well and truly appreciated all the care and support the staff
have given him since his arrival there in November 2023. He died at Millbridge on the 14th of June 2024, and I shall ever be grateful to the staff there for all the loving care he received.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you K for the positive review much appreciated, it was a pleasure to care for him.


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Review of

Millbridge Care Home

from A C (Wife of Resident) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a friendly, caring, homely care home. The management and whole team are always friendly, professional and take pride in the care they provide for their residents. Also keeping us informed, either over the phone or in person when we visit, on the welfare of my husband. Nothing is ever too much trouble.
I could not recommend Millbridge Care Home more.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for your positive comments, it makes such a difference to the staff to get positive feedback.


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Review of

Millbridge Care Home

from M H (Wife of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy at Millbridge. The staff are absolutely wonderful without exception.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for the lovely review, it is a pleasure to look after your husband and we love your visits.


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Review of

Millbridge Care Home

from S M (Friend of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run, friendly care home. All the staff greet you with a smile. Clients are very well looked after.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for the positive feedback, it is very much appreciated by all the staff.


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Review of

Millbridge Care Home

from T C (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care Mum is receiving at Millbridge. I find all the staff to be kind and considerate. Mum's needs are met with patience and dignity.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words it's always good to get a positive review.


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Review of

Millbridge Care Home

from C A (Stepdaughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Millbridge Care home very nice. The staff always make us really welcome. My stepdad is always happy and he is always clean. His room is so comfortable. I have seen the dinners, they look very nice, lots of vegetables and good portions. The staff are so helpful and know everything about the patients.
I am very happy with the care they provide.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for your kind words its always nice to get a positive review.


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Review of

Millbridge Care Home

from T B (Daughter of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident who is blind, deaf and suffers with high anxiety and OCD. Mum is treated with dignity and always reassured she is safe. Staff encourage Mum to join residents in the lounge and support with any activities that mum can join in with. Food is always prepared for Mum with a plate
guard and cut up. Staff assist with all drinks and meals by explaining what it is and where each item is placed. Incredibly thankful to all staff for the excellent care, patience and support provided to my mother.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your positive comments It is always good to get feedback like this.


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Review of

Millbridge Care Home

from S H (Daughter of Resident) published on 15 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Millbridge are simply outstanding. They are professional, capable, kind and caring and knowing my mum was in safe hands gave us peace of mind at a time when we needed that most. We overheard them dealing with a very challenging resident in the care home and never once did we witness anything
but respect and kindness. When my mum was nearing the end of her life, we were shown the utmost kindness with staff going the extra mile to help us through a difficult time. Great leadership has helped build a positive, caring culture radiating warmth throughout the home.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for the really positive and kind words, it really is lovely to get positive feedback and means a lot to all the staff.


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Review of

Millbridge Care Home

from Julia N (Daughter of Resident) published on 27 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were unable to visit Milllbridge Care Bridge prior to Mum going in, due to Covid restrictions, and Mum would only agree to the initial stay of 2 weeks of respite care. From the moment we arrived, we were extended a very warm welcome and immediately felt at ease. Mum stayed at Millbridge for over
5 months and during that time she was made to feel part of their "family", and us too. She was given such loving care and nothing was too much trouble for any of the staff. When mum sadly died, she was given the ultimate respect and dignity and we were so fortunate to be able to be with her. The staff have since been a source of comfort to us and we know that Mum ended her life being loved and cared for alongside her own family. Thank you to each and every one of you.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words Julia, it was a pleasure to care for Mum and we all miss her and yourselves.


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Review of

Millbridge Care Home

from Kay W (Daughter of Resident) published on 23 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Millbridge Care Home for 8 months. We were very happy with the home, she received great care and attention from the staff and made the last few months of her life very comfortable. Thank you so much.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you Kay for your kind words, it was a pleasure to care for your mum.


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Review of

Millbridge Care Home

from Alyson W (Daughter of Resident) published on 27 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in Millbridge Care Home for eight months. During that time she was happy and well cared for. The staff went above and beyond to care for her and be friendly and happy at the same time. A lovely care home on gorgeous grounds.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for your Mum.


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Review of

Millbridge Care Home

from C P (Sister of Resident) published on 7 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care, respect ad dignity with which my brother was treated outstanding. Nothing was too much trouble and the staff were always helpful.
I was given all the information I needed and knew I could contact the home at any time of the night or day.
I do not hesitate to recommend them.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind feedback. It is always lovely to get some feedback.


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Review of

Millbridge Care Home

from Enid R (Respite Resident) published on 30 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 18th of June, I had a full hip replacement performed at the hospital. I decided before the surgery to have convalescent care for 1 week. I contacted Millbridge beforehand and spoke to the manager who made me feel very welcome and said Millbridge would be able to accommodate me for this reason.
I arrived 3 days after my surgery and was immediately warmly welcomed and shown my room in the front of the building which was beautifully decorated with butterfly wallpaper. During my week there I was treated extremely well with kindness consideration and friendly staff. The food was delicious and my whole stay was a very positive experience enabling me to go home to my family relaxed and rested.
Thank you to you all, very best wishes.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your very kind comments it was a pleasure to care for you and we wish you all the best.


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Review of

Millbridge Care Home

from Dorothy W (Wife of Resident) published on 2 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and relieved with my husband's care here. If I ever need a care home, please god it will be Millbridge.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for your husband.


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Review of

Millbridge Care Home

from Tracey W (Daughter of Resident) published on 18 February 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in the coach house for approximately 10 months. Before lockdown, I was able to visit whenever I wished and Dad was always smartly dressed and the room clean and tidy. Most importantly the staff at Millbridge are marvellous. Sadly Dad passed away on 21st November 2020, luckily we were able to
spend time with him during his last weeks and the care he received was second to none. Dad always smiled whenever any member of staff came into the room, which speaks for itself. Thank you.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for him.


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Review of

Millbridge Care Home

from Susan H (Daughter of Resident) published on 10 February 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was admitted to Millbridge from hospital for end of life care with a life expectancy of 4 to 6 weeks. However, due to the exceptional care he received by all the staff there, he survived for 10 months surrounded by kindness, compassion and care.
There are no words to express how grateful
the family are. Thank you, every single one of you.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for your dad, he was a true gentleman.


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Review of

Millbridge Care Home

from Colin H (Husband of Resident) published on 4 February 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a severe stroke, my late wife spent about 18 months in Millbridge. She received excellent care and attention. I visited or phoned every day and the staff were very pleasant and kind to me. Very important for my peace of mind in particular during lockdown when I couldn't visit.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind recommendation, it was our pleasure to care for your wife.


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Review of

Millbridge Care Home

from Richard C (Son of Resident) published on 17 September 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff at Millbridge for your care of my mother. You were all very professional, empathetic and kind during her stay and especially at the end. My heartfelt thanks to you all. I would recommend you to anyone!

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Review of

Millbridge Care Home

from S W (Daughter of Resident) published on 15 April 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last thing our mum wanted was to go into a 'home'. However, when the need arose, I am glad she was able to stay at Millbridge. The room was lovely, fresh and airy, and Mum was cared for in the best possible way, professionally, considerably and attentively. The food was beautifully prepared and
fresh. Mum settled quickly and was happier and content, and I can't say thank you enough to all the wonderful staff here.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words; we really do appreciate it.


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