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Care Homes Owned by Lilian Faithfull Care Charity

9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Lilian Faithfull Care Charity
Lilian Faithfull Care is a charity with 77 years' experience of providing care, support and a ‘home for life’ for people in Gloucestershire. Caring for residents across six care homes and an adult day hub in Cheltenham and Stroud.

They provide care for a wide range of needs; day care, respite, independent and assisted living, residential and nursing care. Along with specialist knowledge of dementia care and end of life care.

Residents are cared for by 400 staff and live comfortably in beautifully furbished rooms surrounded by their belongings, the companionship of other residents and daily activities, contact with the local community, and fresh homemade food and refreshments to enjoy.

It is the attention to detail and involvement of all their staff which creates a community which not only looks after people’s care and well-being but is a place people can call home.

As a charity, you can trust that they are in care for the right reasons - not for profit. With 97p in every £1 spent towards the day-to-day care of their residents – and all that entails. The charity financially supports around 73 residents and subsidise resident’s fees to the amount of £1.55 million a year. This equates to around £21,200 per resident per annum.

Through this subsidy and their ‘home for life’ pledge, they will never ask a resident to leave their group for financial reasons.

Established in Cheltenham in 1946 by founder Lilian Faithfull, they remain true to the founding principles of the charity; a desire to improve the lives of others through care and dedication.

Older generations have helped form the current way of life and given so much to society as it now stands. Lilian Faithfull Care are proud to care for these remarkable people and enable them to live with independence, dignity and respect.

For help and advice on care and more information about Lilian Faithfull Care visit their website.

Lilian Faithfull Care Charity Locations (7)

 

7 Care Homes and Adult Day Care Centres owned by Lilian Faithfull Care Charity

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Astell House

Overton Park Road, Cheltenham GL50 3BT 

9.9 36 reviews
"As I live in Yorkshire, I do a lot of video calls with Mum and the staff are only too pleased to set up Mum's tablet. Everyone is so…"   Read all 36 reviews
Location Type Care Home

Astell House is a striking home full of character and interest. The home is fully accessible; every room has ensuite facilities and residents are welcome to add furnishings and personal belongings. The refurbished lounge, quiet room and dining room… Read more about Astell House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 36 Rooms from £1,450 / week
Secret Garden Day Care

Faithfull House, Suffolk Square, Cheltenham GL50 2DT 

9.8 27 reviews
"A huge thank you to the manager and his team for exceptional care to my Mum who has Dementia. You have been kindness itself and we're all…"   Read all 27 reviews
Location Type Adult Day Care Centre

ABOUT THE DAY CARE HUBS Lilian Faithfull Care provides flexible, individually tailored adult day care for people in Gloucestershire, with an expertise in caring for those living with dementia and other related conditions. The staff are passionate about… Read more about Secret Garden Day Care

Faithfull House Residential Care

Suffolk Square, Cheltenham GL50 2DT 

9.8 50 reviews
"The carers always spoke to my sister before anyone else in the room; she acknowledged this with a smile, even when she didn't remember very…"   Read all 50 reviews
Location Type Care Home

Faithfull House is an elegant Grade II Regency building which has been subtly adapted into a stunning residential home. It is situated on Suffolk Square, with shops and amenities on its doorstep with Cheltenham town centre in easy reach. Faithfull… Read more about Faithfull House Residential Care

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 72 Rooms from £1,550 / week
Resthaven Care Home

Pitchcombe, Stroud GL6 6LS 

9.7 76 reviews
"Have found the staff to be very helpful and caring when looking after Mum. Mum's room and other facilities are always clean and tidy. A…"   Read all 76 reviews
Location Type Care Home

Resthaven offers 24 hours of residential and nursing care set amidst some of the finest countryside in Gloucestershire with panoramic views over the Painswick valley. The care is nurse-led 24 hours a day and is unusual in the high level of qualified… Read more about Resthaven Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 42 Rooms from £1,450 / week
St Faith's Nursing Home

Malvern Road, Cheltenham GL50 2NR 

9.6 53 reviews
"As soon as you walk in it feels like home, it's clean, warm, and welcoming. All the staff we interacted with were courteous and…"   Read all 53 reviews
Location Type Care Home

St Faith's provides the highest standard of dedicated, 24 hour, individually assessed nursing care for 69 residents, including those with complex needs or dementia. It is well known for its excellence in end of life care both in the main nursing home… Read more about St Faith's Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 69 Rooms from £1,500 / week
Royal Court Care Home

Fiddlers Green Lane, Cheltenham GL51 0SF 

9.3 43 reviews
"My aunt arrived at Royal Court confused and frail following a traumatic accident. The love and care all members of the team have given my…"   Read all 43 reviews
Location Type Care Home

Royal Court is a unique home as it offers spacious self-contained apartments for residents with round the clock residential care. The 44 light and spacious apartments are grouped into small communities to give a calmer and more personal environment.… Read more about Royal Court Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 48 Rooms from £1,450 / week
Bay Tree Court Residential Care Home

High Street, Prestbury, Cheltenham GL52 3AU 

8.7 30 reviews
"Earlier this year, it became evident that mum didn't feel confident living alone anymore (at 94) and, as she lived a couple of hours away,…"   Read all 30 reviews
Location Type Care Home

Bay Tree Court is a spacious, modern, purpose-built residential home. Located in Prestbury village, it is tucked away from the high street, providing easy access to local amenities plus Cheltenham town centre. Each of the 59 bedrooms has ensuite facilities;… Read more about Bay Tree Court Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 59 Rooms from £1,650 / week

Lilian Faithfull Care Charity Reviews (315)

9.5
Lilian Faithfull Care Charity has a Group Review Score of 9.5 (9.509) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lilian Faithfull Care Charity must have a Review Score.

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Review of

Astell House

from D O (Son of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live in Yorkshire, I do a lot of video calls with Mum and the staff are only too pleased to set up Mum's tablet. Everyone is so helpful. When I do visit we are always asked and provided with a cup of tea. If we are there lunch time we always asked to have lunch. On my last visit they provided a
guest room (which was very clean) and provided supper and breakfast. The home is so clean and the staff are always kind and courteous, nothing is too much trouble for any of them. Mum is so relaxed and comfortable with all the staff. Such a great happy and loving atmosphere.

Reply from Karen Barry, Home Manager at Astell House

Thank you so much for your kind review. I am so appreciative of your comments, it's always a pleasure to hear we are providing a good level of service. I am so pleased your Mum is settled and comfortable. I will pass your comments to the team.


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Review of

Resthaven Care Home

from C B (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found Resthaven Care Home friendly and helpful. The care is personal and respectful.

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Review of

Secret Garden Day Care

from Julie S (Daughter of Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to the manager and his team for exceptional care to my Mum who has Dementia. You have been kindness itself and we're all so very grateful. Mum has loved the friendships made with both peers and staff. Two visits a week, helped establish a routine and generate conversation to tell us
all at the end of the day. Mum particularly enjoyed the outings, to which we were made welcome and the visiting performers to the group.
The manager also made visiting professionals welcome to view Mum in her own environment, he frequently re-organised transport for Mum when we needed to change days to cater for last minute appointments. Thank you to all of you. You really do make a difference and should be applauded for doing so.

Reply from Mark Morris, Hub Manager at Secret Garden Day Care

Many thanks for your kind words. It has been our absolute pleasure to have this opportunity to help and get to know you all but especially your mum who is fab.


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Review of

Resthaven Care Home

from Rowena M (Sister-in-law of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit my brother-in-law every week. We have a 2-hour journey from Wales and invariably, when we arrive, we are offered tea and a warm welcome. My brother-in-law is well cared for and always washed and dressed when we arrive. He has settled in well and thanks to all the staff, has made good relationships
with both carers and patients. The facilities are good and meet his needs. We are particularly impressed by the friendliness and professionalism of all the staff we have encountered. The cleanliness of his room and all service areas is of a high standard. The whole family are impressed and grateful that he has found a d second home.

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Review of

Astell House

from Kirsten P (Daughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend the kitchen staff on the presentation of Dad's puréed dinner today.
As someone who has always been in the Care Industry, I am always very impressed by the care Dad receives.
Many thanks to you all.

Reply from Kevin Snowball, CEO at Astell House

Thank you for your review Kirsten. Our catering colleagues are a key part of the care team at Astell House and it is lovely to have their efforts recognised.


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Review of

Astell House

from Marianne K (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad stayed at Astell House for respite care following a fall at home and a stay in hospital. The staff were so kind and welcoming. They were attentive to my dad and listened to all the information that we gave them about him. It was very reassuring to know that my dad was being well cared for, with
kindness and respect.

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Review of

St Faith's Nursing Home

from A B (Sister of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally amazing team you have, so caring. They are all a credit to St Faith's Nursing Home.

Reply from Teresa Weis, Home Manager at St Faith's Nursing Home

Thank you for taking the time to review us so favorably. We really appreciate such positive feedback about the team and the care provided.


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Review of

Faithfull House Residential Care

from E M (Sister of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always spoke to my sister before anyone else in the room; she acknowledged this with a smile, even when she didn't remember very much. She could at times be very feisty but they always responded with calmness and patience. Everyone was welcoming to all her visitors. We were treated like one
of the family; when towards the end, I spent a night with her. I was shown great courtesy and I felt in good safe hands, as well as my sister. All the staff were approachable and helpful; she was offered alternatives in activities and also in meals. These courtesies intended to all the staff, laundry, handy people, dining room and kitchen staff. Thank you.

Reply from Dale Booker, Registered Manager at Faithfull House Residential Care

Thank you so much for leaving a review on here, it was a real pleasure looking after your sister at Faithfull house, we have many happy memories of her time spent at the home in particular listening to the stories of her many travels and her nursing career.


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Review of

Faithfull House Residential Care

from Sue F (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92 year-old mum had been fully independent until September 2024, when she was hospitalised due to a urine infection. Unfortunately, she contracted further infections whilst in hospital and was very unwell. She developed delirium, which caused all sorts of problems, including hallucinating and not
recognising us, which was awful. Mum went to Faithfull House for assessment, where she has been provided with excellent care by the patient, kind and cheerful staff. Mum enjoyed the Christmas activities and much effort went into making the place look lovely. She has now expressed a view that she does wish not to return to living on her own, which I'm sure has much to do with the social interaction at Faithfull House. The home-cooked food is lovely and mum's gone from not eating very well and losing a lot of weight, to enjoying her food once again. Her room is adequate but I presume those of long-term residents may be superior. Thank you to everyone who has helped to make her stay so comfortable.

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Review of

Bay Tree Court Residential Care Home

from Jo E (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Earlier this year, it became evident that mum didn't feel confident living alone anymore (at 94) and, as she lived a couple of hours away, we all agreed that we would have to try and find somewhere local where mum could be safe and well cared for.
Mum came to live in Bay Tree Court Residential Care
Home at the end of June, in a lovely room where she was able to bring her own things, and make it cosy. Mum was always commenting on the attention given to cleaning and washing, and was most impressed by having fresh towels every day, as well as the superb standard and variety of the home cooked meals.
Sadly, mum passed away at the end of October.
We would like to thank every single person for the compassion and love they showed Mum. The genuine sympathy we, as a family, have been shown, has been amazing, and has certainly helped us through this process, and reaffirmed to us that Bay Tree Court was the perfect place for mum to spend her final months.
Thank you everyone - you are all wonderful.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Dear Jo, thank you for your kind comments, it was an absolute pleasure to care for your mum and to support you all when needed, take care, Fiona.


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Review of

Faithfull House Residential Care

from A S (Sister of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my sister resided in Faithful House I was impressed by the level of care and humility displayed by all the staff. The residents seemed to be known and cared for as unique individuals and their specific needs understood and respected. We were made welcome, recognised and 'looked after'
when we visited. In the last period of my sister's life we knew that she was cared for in a very loving way, as were we as relatives.

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Review of

St Faith's Nursing Home

from A M (Daughter-in-law of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk in it feels like home, it's clean, warm, and welcoming. All the staff we interacted with were courteous and knowledgeable. And everyone there we saw was well presented, heads up and smiling. There's no lingering smell of food or urine (believe me, in other places, it's the first
thing that hits your senses). The PA was amazing, professional, and knowledgeable, with no questions to daft or simplistic to answer. We know we have chosen the right place.

Reply from Teresa Weis, Home Manager at St Faith's Nursing Home

Thank you, it's heartening to hear such positive comments about the home and the team. We greatly appreciate your time in completing the review.


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Review of

Resthaven Care Home

from Michael R (Son of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the staff to be very helpful and caring when looking after Mum. Mum's room and other facilities are always clean and tidy.
A good variety of food and drink is available to residents and any special needs are catered for.

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Review of

Bay Tree Court Residential Care Home

from John I (Son of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The thought of my mum going into a care home was tearing me apart. Bay Tree Court Residential Care Home has totally blown me away, from the start the management were so helpful, educational and totally engaged. Nothing was going to be a problem, any questions we had were answered. As for the staff,
I genuinely believe these people have hidden wings. We could not be more impressed. Anything we need is dealt with, the food looks delicious and the entertainment is superb. I thank these people from the bottom of my heart. Mum could not be in a better place, she is so so happy despite Alzheimer's trying to stop her. Many thanks to all.

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Thank you for the lovely review, we do all we can to reduce the stress of finding the right home for the resident and their families, I'm so glad it has worked out so well for you all.


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Review of

Resthaven Care Home

from M A (Husband of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in Resthaven my Wife has responded to the stimulus of the excellent caring of staff and management to such an extent that she recognises me on every daily visit. This means so much to me. She is happy!

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Review of

Faithfull House Residential Care

from P L (Daughter of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout Dad's brief and unexpected stay of 3 days, care was given with quiet respect, dignity and attention to detail for our whole family during a very challenging and emotional goodbye; end-of-life care was mindful and compassionate throughout. All the staff who supported us from clinical leads
to cleaners, catering, carers and maintenance were all very clearly part of a longstanding team who cared about what they did and how they delivered it. They helped us all navigate a journey of passage and continued to do so even after Dad's passing. All at very short notice in a manner which enriched us all, in spite of our utter loss of a beloved father.

Reply from Sarah Merritt, Customer Relationship Team at Faithfull House Residential Care

Thank you so much for taking the time to leave this wonderful review. I will ensure this is shared with our dedicated team at Faithfull House.


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Review of

Faithfull House Residential Care

from Anne P (Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two adult children and I agree that Faithful House in Suffolk Square Cheltenham is the right place for me to be cared for in my old age.

Reply from Sarah Merritt, Customer Relationship Team at Faithfull House Residential Care

Thank you for your kind comments. We are very happy to be able to care for you at Faithfull House. Please don't hesitate to speak with the home manager or any of his team if there is anything further you need.


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Review of

Secret Garden Day Care

from Nicola M (Daughter of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves coming to the Secret Garden Hub twice weekly. She always sounds so much brighter after her visits. The manager and the team work so hard to provide an incredibly varied array of activities for the residents. Mum loves socialising with the other residents, it's clear from her tales, that they
have lots of laughs!
We don't know where we'd be without the Hub. Mum's visits get her out of the house and mixing with others and I always feel I can contact the manager or any of the other employees to chat about her stay.
Thank you to the manager and the team!

Reply from Sarah Merritt, Lilian Faithfull Care marketing team at Secret Garden Day Care

Thank you for such wonderful comments about the manager and his team at our Secret Garden Hub. It is our pleasure having mum regular attending the day centre.


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Review of

Faithfull House Residential Care

from K W (Son of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is daunting and a source of great anxiety when a parent needs to transition to full residential care. It is a step into the unknown, consequently, it is very reassuring to know that you have made the right decision. From the onset, the staff at Faithfull House have treated my parent with sincere
care and respect. They are professional, helpful and communicative. The only reason I haven't ticked 'excellent' for the categories below is that there are always little things to improve. But the really important stuff - quality of care and respect - is certainly excellent. I would (and do) recommend Faithful House.

Reply from Sarah Merritt, Lilian Faithfull Care marketing team at Faithfull House Residential Care

We appreciate you taking time to leave a review. We really do value all feedback and this will help us improve all services we provide where required.


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Review of

Faithfull House Residential Care

from H L (Daughter of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was adamant that she was never going into a care home this was based on her memories of care homes from 50 years ago. She was persuaded to try it for a week. On arriving at Faithfull House she was met by a member of staff who made her feel welcome and shown around. Her trial week was extended
for a further three weeks before it became permanent. She now talks about how wonderful the staff are and also the food. She enjoys the 'activities' and also the trips out. She states that she is happy and has come to accept that this is the best place for her to be.

Reply from Sarah Merritt, Lilian Faithfull Care marketing team at Faithfull House Residential Care

Thank you for taking the time to leave a review. It is our pleasure to be able to care for your mother and we are glad to hear she is settled and happy at Faithfull House. The staff work very hard and these positive comments will be shared with them all.


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Awards / Recognitions (3)

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Frequently Asked Questions about Lilian Faithfull Care Charity

How many Care Homes does Lilian Faithfull Care Charity own?

Lilian Faithfull Care Charity own 6 Care Homes.

Which Lilian Faithfull Care Charity Care Homes have the highest review score?

Astell House, Faithfull House Residential Care & Resthaven Care Home have the highest review score.
Lilian Faithfull Care Charity in Gloucestershire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lilian Faithfull Care Charity to verify any information. View our terms and conditions. Lilian Faithfull Care Charity has a Platinum Service – more info.