Which Amica Care Care Homes have the highest review score?

Exmouth House , Signature House & The Orchards have the highest review score.

Amica Care | 5 Care Homes

Review of
Signature House
from E C (Wife of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Without exception all the staff have been kind, considerate and efficient. So many small acts of kindness to me and my husband mean soon when he needs full time care I will have no hesitation choosing Signature House.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thankyou for your kind words. It was a pleasure to care for your husband when he needed respite care. He has now returned to Signature House to be with us full time, we are very aware that this is a difficult time for families when making this decision which is why we recognise that it is important to not just support our residents but also our relatives. Thankyou for taking the time to write this review.

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Review of
The Orchards
from Evie P (Friend of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

I was privileged to have spent some quality time at The Orchards today. The true sense of belonging and homeliness made you feel instantly welcomed. The first thing I noticed was the authentic bond between the staff, where their enthusiastic and caring attitude for each other was mirrored in the care

for their residents. Set in a quiet spot in Crewkerne and surrounded by a naturally beautiful area - this setting ticked the right boxes for being able to provide everything our loved ones deserve.

Reply from Ruth ODea, Home Manager at The Orchards

Dear Evie, Thank you for such a wonderful review, the team were so happy to read your kind words. We are very passionate about providing quality care and being a homely environment, this is something we continue to strive to maintain. We look forward to welcoming you into The Orchards again soon

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Review of
Exmouth House
from Gillian H (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Our mum moved to Exmouth House at age 99, when she was too frail to continue living in her own home even with support. She was very anxious on arrival but was quickly helped to settle. She spent the last 3 years of her life relaxed and happy, confident in the care she received and thriving on the personal

attention, stimulating activities and warmth of relationships. Mum really appreciated the dignity and respect with which she was treated as she became increasingly dependent on others for basic necessities. As a family we found all staff friendly, welcoming and prepared to go the extra mile to give mum the best quality of life possible. All staff, whatever their roles, were excellent and the atmosphere of the home was remarkable.

Reply from Kat Langdon, Home Manager at Exmouth House

Thank you so much for your kind review, it was a pleasure supporting your Mum, I will pass on your thanks to the team

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Review of
Ernstell House Nursing Home
from S J (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

Ernstell House has been a very positive home for my mother for the last four years. Kind and caring staff, well prepared meals, respectful and professional approach. Am very happy to have had her so well looked after.

Reply from Nelson Ferreira, Home Manger at Ernstell House Nursing Home

Thank you for your thoughtful review and kind words about Ernstell House. It is heartwarming to hear that your mother has felt at home with us over the past four years. Ensuring our residents feel cared for, respected, and supported is at the core of everything we do. We are delighted that you have been pleased with the meals, cleanliness, and the professionalism of our team. Your recognition of their kindness and dedication means so much to us. Your feedback inspires us to strive for excellence every day. Thank you once again for entrusting us with your mother's care and for sharing your experience.

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Review of
Signature House
from Julia W (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident now for over 4 years. She has intense physical needs (tetraplegia) but is fully mentally alert. The care she receives at Signature House has been exemplary and we cannot recommend the Nursing Home enough. The staff perform care to the highest of levels, going above and

beyond, and are also incredibly kind and considerate to visiting friends and family. My mother's care needs are met on every level and the nursing staff communicate any updates on medication, physical changes, or personal issues. There is always someone available to help connect family members via Facetime for a chat and we are grateful for all the help and care received - from management, reception, kitchen, and laundry to all the nurses and carers - nothing is ever too much trouble. Our thanks to all the team and (with experience of other care homes) we cannot recommend Signature House highly enough.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you so much for taking the time to write this lovely review for all our staff. Providing quality person centered care to each of our residents requires a whole team approach from each department. They will be delighted to read this review when I share it with them. Thank you.

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Review of
The Orchards
from Susan G (Wife of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

The Orchards has been the anchor my husband needed after a very distressing and terbulant period. The caring, dedicated staff always take time to chat to him on familiar subjects and have gone out of their way to make him feel safe and cared for. He is very content and enjoys their warm, friendly company.

Many are local which he can relate to and makes him feel more at home.
With patient encouragement, he can now walk again using a frame, which hadn't been the case for many months in hospital and a temporary care home. This has boosted his self esteem and trust in his carers immeasurably.
The room is clean, cosy with a pleasant outlook and staff are always at hand. The food is extremely good with varied choices each day. There is a wide selection of activities which he enjoys but also has quiet times to relax when he wishes.
I can't praise enough the outstanding effort and warmth which runs throughout the home. I am so thankful my husband has settled here. It is truly a very special place and has helped me to come to terms with the massive adjustment of separation after many happy years of companionship. Our thanks to you all!

Reply from Ruth ODea, Home Manager at The Orchards

Dear Susan, Thank you for such a lovely review, it is a true privilege to support your husband he brings many hours of laughter to the team and has a wonderful singing voice. I am sure the team we be over the moon with the kind words of your review. Once again thank you for taken the time to complete this.

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Review of
Exmouth House
from Angela F (Friend of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

I am a relative of someone who was in Exmouth House July - October 2024. The care and compassion for the residents was immediately apparent and the staff were always very attentive to residents needs. The staff were extremely kind and supportive to me and their communication was always excellent. I

felt my relative was safe and well cared for. My relative was discharged back home but now goes to the Day Centre service that this home offers. We are all very happy and cannot thank the staff enough for their kindness and care.

Reply from Kat Langdon, Home Manager at Exmouth House

Thank you so much for your kind review, we are glad to have helped your relative with their wish to return home and are so pleased we can continue to support

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Review of
St John's Court Nursing Home
from Yvonne B (Daughter of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience

My Mother was a resident at St John's Court NH.
She has sadly passed away now.
On behalf of her and my experience of St John's, I would now like to give a review.
From the time Mom was admitted 18 months earlier she immediately fell in love with the place.
She had had a bad experience previously

and was naturally anxious about her new home.
She needn't have been as she literally thrived within the first few weeks and months.
Her social life within the home with its fantastic entertainment dept was simply first class. She was occupied with one thing and another every single day.
The care staff were fantastic. Such a wonderful collection of different personalities.
All of which complimented one another.
The Manager and the Deputy Manager were always so supportive and helpful whenever I needed them or had a query.
My mom sadly passed away on October 11th.
I know she had the best year ever and will be grateful to St John's eternally for this.

Reply from Keren Wilkinson, Chief Executive Officer at St John's Court Nursing Home

Thank you so much for your kind words, I am so pleased that the team at St John's was able to provide such a wonderful home for your mother and I will be sure to pass your lovely feedback on to all the staff. They are always so grateful to receive such wonderful feedback from loved ones and I appreciate you taking the time to send in this review.

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Review of
Ernstell House Nursing Home
from A D (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

My dad's end of life care was exceptional. All staff were kind, gentle, respectful, not only to dad but to me and my family. I'm only sorry dad was with them for a short time. Their knowledge and training in full blown dementia is exemplary and they should be rewarded for their activity schedule. Amazing

for what remaining cognition the residents enjoyed. If you wanted any further endorsement, I would do it in an instance. Whilst not the cheapest care home, money does actually become irrelevant when you know your loved one is in expertly caring hands. Well done, I will miss you.

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Review of
Exmouth House
from H B (Daughter-in-law of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law spent 4 weeks at Exmouth House following a fall in her flat which resulted in a hospital admission. Our family were very impressed with the care she received whilst at Exmouth House. All the staff we encountered were friendly and professional which really helped my mother-in-law to

settle in. They really try hard to engage the residents and provide a wide range of activities for them to enjoy. The only reason for the short stay was the fact we were moved out of the area.

Reply from Claire Guest, Deputy Manager at Exmouth House

Thank you for your very kind review. I will pass it on to the staff team. We all wish mum the best of luck in her new home.

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Review of
Exmouth House
from K G (Daughter-in-law of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

It was a relief to know that my father-in-law was safe and being helped. My heart goes out to all the staff at Exmouth House for being kind and caring. Thank you for calming him through difficult times

Reply from Claire Guest, Deputy Manager at Exmouth House

Thank you for our lovely review, it was an absolute pleasure to care for your father-in-law. I will pass your kind words onto the staff team.

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Review of
Signature House
from J G (Friend of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

My friend lived at Signature House for just over a year. The staff were always kind, gentle and caring. They made time to chat with her about all sorts of things, including what she was reading and listening to on social media, sometimes helping her with technical issues! Having been an excellent cook

in earlier life, she took a great interest in the food and was very pleased that it was so well-prepared and tasty. She wasn't able to take part in very many of the activities on offer but enjoyed them when she could. When I visited, I always found the staff cheerful, welcoming and easy to talk to and I appreciated their many kindnesses to me. Care home staff have so much to do, but here they never gave the impression of being in a hurry or too busy. Thank you.

Reply from Keren Wilkinson, Chief Executive Officer at Signature House

Thank you very much for taking the time to send us a review, we are pleased that the staff cared for your friend so well, I will be sure to pass your comments on to the team.

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Review of
Signature House
from J B (Wife of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with this nursing home which performs to the highest standard. Good experience for my husband who is treated with respect and kindness at all times, especially when the behaviour is challenging. Highly trained staff who keep the home spotlessly clean without losing a homely, comfortable feel.

There is always time for them to answer questions or alter anything requested as well as explain things in a way I can understand on subjects regarding medication, physical changes and psychological processes. I am very grateful to the team for such professionalism.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you so much for taking the time to write this wonderful review for our team at Signature House. I will pass this on to every department; it means so much to all the staff when they read comments like these. Thank you.

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Review of
The Orchards
from L W (Granddaughter of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

My nan moved from the hospital to this care home, all I can say is every time I went to see my nan, the home was clean and very welcoming to visit her and she was always happy right up until the end of her life and all the staff were so pleasant and helpful.

Reply from Ruth O'Dea, Home Manager at The Orchards

It means a great deal to us that you have left us a review, thank you for the kind words and appreciation to the team.

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Review of
The Orchards
from E S (Great-granddaughter of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience

The care team was amazing when my nan moved into the care home, looked after her and made sure everything she needed was there and when she became poorly. The service was amazing with refreshments and food, the support for the family was incredible and I will be forever grateful for looking after my

grandma.

Reply from Ruth O'Dea, Home Manager at The Orchards

Thank you for taking the time to review us, we really appreciate the kind words and I will pass this on to the team.

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Review of
Signature House
from Nigel W (Husband of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

After a very sensible assessment, my wife was taken into care with Alzheimer's six months ago on a date and time of our choice, in a room we selected which was at once fitted out with everything we needed. Thereafter, her care was totally sensitive and complete with laundry, catering, personal hygiene

and everywhere kept clean and tidy. The staff at all levels remained calm and helpful, even under stress and there was always someone able to answer our questions. Thank you Signature House.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you for choosing Signature House and Thankyou for taking the time to write this review. I will be sharing your kind words with the whole team. If ever you are nearby please call in and see us.

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Review of
Ernstell House Nursing Home
from Barry R (Husband of Resident) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been at Ernstell House Nursing Home for a month now. It takes time for dementia patients to settle into a new place, but the staff have really done a great job to help her. They give her a lot of love, which in her other home was neglected so much. This gives me less pressure and no worries.

All the nurses are so kind to my wife, making sure that she is comfortable all the time.

Reply from Kerry Hunt, Operations Director at Ernstell House Nursing Home

Thank you for your kind words, I will certainly feed back your comments to the team, we are very pleased she is settling in well.

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Review of
The Orchards
from Michelle P (Granddaughter of Resident) published on 26 February 2024

Submitted via Website • Report

Overall Experience

My nan moved to The Orchards just before Christmas after being in hospital for a few weeks. She has settled very well and seems so happy every time I visit. The staff are all so lovely, making you feel so welcome and at home. It is always so clean and tidy and I would like to say a heartfelt thank you

to each and every one of the staff.

Reply from Ruth O'Dea, Home Manager at The Orchards

Thank you Michelle for taking the time to complete a review and the lovely comments, I will share these with the team.

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Review of
The Orchards
from Richard M (Son of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My mother spent the latter years of her life at The Orchards. The care she received was exemplary. The staff have always been attentive and responsive. During the Covid period, The Orchards was professional and secure but always aware of the need for personal interactions. In difficult times, The Orchards

maintains an amazing standard.

Reply from Ruth O'Dea, Home Manager at The Orchards

Dear Richard,
Thank you so much for the review, I will share your kind words with the team. It has been a pleasure supporting Mum and her wit and smile is very much missed by us all here at The Orchards.

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Review of
Signature House
from Nicola B (Daughter of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

A first December away from the family and husband, it was made very special from the activities, the music, the food, the decorations and the morale of the staff. Could not have hoped for anything better. Culminating in a Christmas Day that was truly special. Thank you all.

Reply from Mandy Bugler, Manager - Signature House at Signature House

We are aware that Christmas can be a difficult time for some of our residents, and I am so pleased that your Mum enjoyed her first Christmas with us. Thank you for taking the time to write this review. I will share your kind comments with our team at Signature House.

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Care Homes Owned by Amica Care

Amica Care Locations (5)

Amica Care Reviews (218)

Signature House

The Orchards

Exmouth House

Ernstell House Nursing Home

Signature House

The Orchards

Exmouth House

St John's Court Nursing Home

Ernstell House Nursing Home

Exmouth House

Exmouth House

Signature House

Signature House

The Orchards

The Orchards

Signature House

Ernstell House Nursing Home

The Orchards

The Orchards

Signature House

Awards / Recognitions (1)

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