Amica Care in Dorset | 1 Care Home

Review of
Signature House
from Sandra L (Daughter of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My Mum had been in Signature House since April 2021 and sadly passed away on 20th January 2025.
She was very happy despite having dementia, very little sight and loss of hearing. The staff were absolutely amazing throughout her time there and particularly during the last few days of her life. I was

unfortunately abroad but my brother went to the home as soon as we were notified her health had deteriorated and stayed until she passed away. During this time the staff made sure he was comfortable and had meals as well as looking after Mum.
I would not hesitate to recommend Signature House to anyone who was looking for a placement for someone who has dementia and in fact two people I know have put their husbands there.
All the staff are exceptional and cannot do enough for their residents and family members.
We will support the events they hold to help raise money for the residents.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thankyou for taking the time to write this review. It was a pleasure to care for your Mother over the last four years and an honour to care for her during her final days. At Signature House our relatives are part of our family and at these difficult times it is important that we care for them too. Thankyou so much for your continued support of our home events as this means we will still get to see you and taste some of your brother's wonderful cakes!

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Review of
Signature House
from E C (Wife of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

Without exception all the staff have been kind, considerate and efficient. So many small acts of kindness to me and my husband mean soon when he needs full time care I will have no hesitation choosing Signature House.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thankyou for your kind words. It was a pleasure to care for your husband when he needed respite care. He has now returned to Signature House to be with us full time, we are very aware that this is a difficult time for families when making this decision which is why we recognise that it is important to not just support our residents but also our relatives. Thankyou for taking the time to write this review.

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Review of
Signature House
from Julia W (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident now for over 4 years. She has intense physical needs (tetraplegia) but is fully mentally alert. The care she receives at Signature House has been exemplary and we cannot recommend the Nursing Home enough. The staff perform care to the highest of levels, going above and

beyond, and are also incredibly kind and considerate to visiting friends and family. My mother's care needs are met on every level and the nursing staff communicate any updates on medication, physical changes, or personal issues. There is always someone available to help connect family members via Facetime for a chat and we are grateful for all the help and care received - from management, reception, kitchen, and laundry to all the nurses and carers - nothing is ever too much trouble. Our thanks to all the team and (with experience of other care homes) we cannot recommend Signature House highly enough.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you so much for taking the time to write this lovely review for all our staff. Providing quality person centered care to each of our residents requires a whole team approach from each department. They will be delighted to read this review when I share it with them. Thank you.

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Review of
Signature House
from J G (Friend of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

My friend lived at Signature House for just over a year. The staff were always kind, gentle and caring. They made time to chat with her about all sorts of things, including what she was reading and listening to on social media, sometimes helping her with technical issues! Having been an excellent cook

in earlier life, she took a great interest in the food and was very pleased that it was so well-prepared and tasty. She wasn't able to take part in very many of the activities on offer but enjoyed them when she could. When I visited, I always found the staff cheerful, welcoming and easy to talk to and I appreciated their many kindnesses to me. Care home staff have so much to do, but here they never gave the impression of being in a hurry or too busy. Thank you.

Reply from Keren Wilkinson, Chief Executive Officer at Signature House

Thank you very much for taking the time to send us a review, we are pleased that the staff cared for your friend so well, I will be sure to pass your comments on to the team.

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Review of
Signature House
from J B (Wife of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with this nursing home which performs to the highest standard. Good experience for my husband who is treated with respect and kindness at all times, especially when the behaviour is challenging. Highly trained staff who keep the home spotlessly clean without losing a homely, comfortable feel.

There is always time for them to answer questions or alter anything requested as well as explain things in a way I can understand on subjects regarding medication, physical changes and psychological processes. I am very grateful to the team for such professionalism.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you so much for taking the time to write this wonderful review for our team at Signature House. I will pass this on to every department; it means so much to all the staff when they read comments like these. Thank you.

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Review of
Signature House
from Nigel W (Husband of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

After a very sensible assessment, my wife was taken into care with Alzheimer's six months ago on a date and time of our choice, in a room we selected which was at once fitted out with everything we needed. Thereafter, her care was totally sensitive and complete with laundry, catering, personal hygiene

and everywhere kept clean and tidy. The staff at all levels remained calm and helpful, even under stress and there was always someone able to answer our questions. Thank you Signature House.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you for choosing Signature House and Thankyou for taking the time to write this review. I will be sharing your kind words with the whole team. If ever you are nearby please call in and see us.

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Review of
Signature House
from Nicola B (Daughter of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

A first December away from the family and husband, it was made very special from the activities, the music, the food, the decorations and the morale of the staff. Could not have hoped for anything better. Culminating in a Christmas Day that was truly special. Thank you all.

Reply from Mandy Bugler, Manager - Signature House at Signature House

We are aware that Christmas can be a difficult time for some of our residents, and I am so pleased that your Mum enjoyed her first Christmas with us. Thank you for taking the time to write this review. I will share your kind comments with our team at Signature House.

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Review of
Signature House
from Susan P (Wife of Resident) published on 18 December 2023

Submitted via Website • Report

Overall Experience

When I look back, the decision to move my husband to this care home was the best one I could have made for him. He suffered from Parkinson's and Parkinson's Dementia and I cannot thank the management and staff of Signature House sufficiently for the loving care they all took of him during what turned

out to be the last months of his life. Each and everyone contributed to his quality of life and well-being. It was a privilege to welcome some staff members to his funeral. Not only did the staff care most lovingly for my husband, but they also embraced me and our granddaughter whenever we came to visit. Nothing was ever too much trouble. They always had time for us and gave us their full support. I have sung Signature House's praises far and wide and will always remember all the staff with great fondness and gratitude. My thanks again to you all.

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you so much for your kind words. It was an absolute pleasure looking after your husband and he is sadly missed by the staff. We are very proud of our Team at Signature House and they will all appreciate this lovely review. You will always be welcome in our home so please visit us when you feel able.
Warmest Regards.

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Review of
Signature House
from Philippa R (Wife of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience

My husband is 89 and he's had Dementia and then Alzheimer's for 9 years. He started his journey in care homes in December 2022. He was in his first home for 5 months and his violent outbursts resulted in us having to find another home. He has been in his new care home for 3 months now. I cannot fault

the nurses and staff's time and dedication to looking after some very difficult patients. They are trained to pick up signals when someone could be violent. My husband is much more settled and clean. I would highly recommend this care home to anyone who has a loved one with Alzheimer's.

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Review of
Signature House
from Sue S (Daughter-in-law of Resident) published on 8 September 2023

Submitted via Website • Report

Overall Experience

My mother-in-law moved to Signature House from an assisted living flat fifteen months ago. She suffers from dementia and we were concerned that the move may upset her. So we were very relieved when she moved in and was able to accept immediately that she was in a care home. The staff were very welcoming

and she was happy for us to leave her there in the knowledge that she would be cared for by them. Very quickly, staff realised that her mobility was poor and moved her closer to the dining room to reduce the risk of falls. She is now very settled and always says that she wants for nothing. We are very impressed with the friendly, knowledgeable staff, the bright, clean accommodation and seeing all residents looking content and well cared for. We had a big family celebration in the downstairs social room for her ninetieth birthday. We were so pleased to see her looking so happy with all her family around her.

Reply from Mandy Bugler, Manager - Signature House at Signature House

I am so pleased your mother-in-law settled quickly into our care home, we are aware this can often be a difficult time for both our residents and their families. A Ninetieth Birthday is a very special day and it was lovely that she was able to celebrate with all her family around her. Thank you for taking the time to write this review which I will be sharing with our team.

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Review of
Signature House
from Tracey P (Daughter of Resident) published on 5 September 2023

Submitted via Postal Card • Report

Overall Experience

My sister and I have been very pleased with the care my mother receives. She is treated with dignity and respect at all times.
The activity program greatly enhances my mother's enjoyment of life at Signature. She loves yoga and all activities, but particularly those including music and singing.
There

is a great sense of community at Signature and I feel any concerns I have are listened to. Many thanks!

Reply from Mandy Bugler, Manager - Signature House at Signature House

Thank you so much for taking the time to write this review. I will pass on your kind words to all the team. We know how important the activities program is to all our residents and I'm so pleased your mother is enjoying this.

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Review of
Signature House
from J R (Respite Resident) assisted by family/friend published on 28 July 2023

Submitted via Postal Card • Report

Overall Experience

My wife was welcomed when she visited to enquire about two weeks of respite care and was shown all aspects of the nursing home, including a light and pleasant room (which I later occupied). The deputy manager visited my home the next day and did a full assessment of my needs. I went into Signature House,

where I was made to feel welcome, and all aspects of my care were discussed with me and my wife.
Our 55th wedding anniversary occurred in the second week of my stay, and the staff made a huge effort to make the day very enjoyable. They fussed over us as if we were their family. When I left, they all made a point of seeing me to say goodbye.

Reply from Mandy Bugler, Manager - Signature House at Signature House

I am so pleased you enjoyed your stay with us and that we were able to share the celebration of your 55th Anniversary with you both. Thank you for your kind comments which I will pass on to the rest of our team.

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Review of
Signature House
from A G (Husband of Resident) published on 20 February 2023

Submitted via Website • Report

Overall Experience

My wife spent almost two years as a resident at Signature House, and during her time there, I could not have asked for better care. The staff were lovely, treating her with kindness and friendly, caring support. It was so much appreciated by the family. I am also grateful for the kindness, time and

support they always gave me during my regular visits or when discussing my wife's care needs.

Reply from Joanne Shaw, Deputy Manager at Signature House

Thank you very much for your kind words. I will pass these on to the staff, and we will continue to strive to give great care.

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Review of
Signature House
from Jackie C (Wife of Resident) published on 21 November 2022

Submitted via Website • Report

Overall Experience

My husband, who has vascular dementia and a broken neck, has been in Signature House for 6 months and has settled in well. The carers are outstandingly good. They are patient, kind, affectionate and very cheerful, and genuinely fond of the Residents, who are treated with the utmost dignity at all times.

I visit my husband every day, and everybody is friendly and welcoming and there is a very happy atmosphere from the moment you walk in. The receptionists, the maintenance staff, the catering team, the laundry staff, and the cleaning staff are all very helpful and friendly. The home is very efficiently managed and spotlessly clean, and the food is excellent and attractively served.
My only criticism is that I don't think there are frequent enough stimulating activities provided to keep the residents awake and alert, but I realise that staff are difficult to find for this purpose.

Reply from Christelle Johnstone, Marketing and Communications Coordinator at Signature House

Thank you for taking the time to write this review. It's great to know that you are happy with your husband's care at Signature House and that the staff are friendly and caring. I will pass your kind words on to the Home Manager and staff team, as I'm sure they'll be pleased to read your review. I also make a note of your comment regarding the activities and will pass it on to the team. The Activity Team is currently working on a calendar of activities that will be shared with residents and their families shortly. Many thanks.

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Review of
Signature House
from Deb J (Daughter-in-law of Resident) published on 18 November 2022

Submitted via Website • Report

Overall Experience

Me and my husband are extremely happy with the care our mum gets from all the staff at Signature House. From reception to the nurses and everyone in between, there is kindness, thoughtfulness and care.

Reply from Joanne Shaw, Deputy Manager at Signature House

Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. I will pass on your comments to the staff team. Thank you.

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Review of
Signature House
from B B (Husband of Resident) published on 18 November 2022

Submitted via Website • Report

Overall Experience

No complaints. My wife has been there since March 2019. When I visit, I am always welcomed by reception and other members of staff. When I reach the floor my wife is on, it always smells clean, and she smells nice. The staff ask if I want anything. Happy to leave knowing she's in good hands.

Reply from Joanne Shaw, Deputy Manager at Signature House

Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. I will pass on your comments to the staff team. Thank you.

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Review of
Signature House
from V T (Wife of Resident) published on 17 November 2022

Submitted via Website • Report

Overall Experience

My husband seems very content. I realise that with his illness, he does not partake in the activities that are provided. The staff treat him well - he is always clean and tidy when I visit and seems well cared for. I believe he is in the best place for someone suffering from his condition.

Reply from Joanne Shaw, Deputy Manager at Signature House

Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. I will pass on your comments to the staff team. Thank you.

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Review of
Signature House
from Nicholas A (Son of Resident) published on 17 November 2022

Submitted via Website • Report

Overall Experience

I find all the staff very friendly and helpful, and nothing is too much trouble for them. Mum is settled and seems happy, and is more relaxed since moving to the care home. The room is clean and tidy, and it is nice to know that Mum is safe and being looked after.

Reply from Joanne Shaw, Deputy Manager at Signature House

Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. It is lovely to hear that mum is settled in Signature House. I will pass on your comments to the staff team. Thank you.

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Review of
Signature House
from Anne L (Daughter of Resident) published on 2 August 2022

Submitted via Website • Report

Overall Experience

Mum is happy in Signature House, and it is home to her. The staff are very kind and caring. We really appreciate all they do in looking after all her needs. Her room is very comfortable and always clean and tidy.

Reply from Lisa Warne, Home Manager at Signature House

Thank you so much for your review. We always appreciate such lovely comments. Signature House has an amazing staff team that works hard to ensure that our residents are well cared for. It is lovely to hear that mum thinks of Signature House as "home". I will pass on your comments to the staff team. Thank you.

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Review of
Signature House
from J H (Daughter of Resident) published on 1 August 2022

Submitted via Website • Report

Overall Experience

Mum, who has Alzheimer’s, is cared for with kindness and compassion. She always looks happy and thoroughly enjoys the wide range of activities on offer. As her disease has progressed, I have been pleased to see that every effort is made to help her participate.

Reply from Lisa Warne, Home Manager at Signature House

Thank you so much for your review. It is always so lovely to know that families are happy with the care being provided. Kindness and compassion are an integral part of the care that should be delivered to all our residents and pleased that you feel we achieve this. Your kind words will be passed on to the team. Thank you.

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