Avon Care Homes Ltd in Somerset | 3 Care Homes

Review of
Pondsmead Nursing & Residential Home
from D B (Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

All the great staff at Pondsmead Nursing and Residential Home are truly excellent. PS One member of staff in particular is excellent to me.

Reply from Rebecca Elford, Home Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind words. Were thrilled to hear that you find our team at Pondsmead Nursing and Residential Home excellent.

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Review of
Pondsmead Nursing & Residential Home
from C H (Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

I have now been at Pondsmead for 18 months and I am very happy to call it my home. My delightful room is comfortable and cosy and overlooks part of the garden where, at my request, some new plants have recently been added. All the staff work hard and must get very tired but they are always cheerful

and friendly, and show great patience towards the more challenging residents. I have always received respect and kindness and I endeavor to treat them in the same way. Being in my 80s I have a number of older friends, and I have recommended Pondsmead to them all!

Reply from Rebecca Elford, Home Manager at Pondsmead Nursing & Residential Home

Thank you so much for your heartfelt review. Were truly delighted to hear that Pondsmead feels like home to you after 18 months. Its wonderful to know youre enjoying your cosy room and the view of the garden were so pleased we could add the new plants you requested.

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Review of
The Wells Nursing Home
from H B (Sister of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My brother has only been a resident for a short period, but the staff have made every effort to ensure he has settled and is comfortable. He is always showered and shaved when we visit, and very much looks forward to his meals which are excellent, well presented and hot. The team are always welcoming

and always try to address any queries we may have.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your kind words. We're delighted to hear that your brother is settling in well and feeling comfortable. It's wonderful to know he's enjoying the meals and that our team has made a positive Environment.

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Review of
South Cary House
from S H (Friend of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

I recently had the pleasure of visiting South Cary House, what a Beautiful Care Home and I must say, my experience was exceptional. The staff were incredibly professional and polite, making me feel welcome and comfortable from the moment I arrived. The care provided at this facility is truly outstanding

- the residents are well taken care of and the home is maintained to the highest standards of cleanliness and tidiness. The warm and inviting atmosphere of the home was evident as soon as I walked in, and I have no doubt that the residents feel just as welcomed and cared for. I highly recommend South Cary house to anyone in search of a caring and comfortable home for their loved ones.

Reply from James Dale, Home Manager at South Cary House

Thank you for your kind words! Were thrilled you had a positive experience at South Cary House. Our team is dedicated to providing a warm, welcoming, and high-standard environment for our residents, and your feedback means the world to us. We truly appreciate your recommendation!

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Review of
The Wells Nursing Home
from P G (Son-in-law of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

It has been my experience that most of the staff give far more to their job and the residents than the basic responsibility required by their employment contractual obligation. The manager in particular can be best described in one word as 'dedicated'.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your heartfelt review! We greatly appreciate your kind words and recognition of our team's dedication. It's our mission to go above and beyond for our residents, and it's wonderful to hear that our efforts are noticed and appreciated.

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Review of
The Wells Nursing Home
from Jan H (Daughter of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

We are content and relieved to know my mother is being looked after so well at Henton. The staff are, without exception, kind, welcoming and very professional. Thanks.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind words. We're delighted to hear your feedback, your support means a lot to our team.

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Review of
South Cary House
from Roger J (Friend of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My wife and I recently visited South Cary House to visit our friend who has resided there since October last year. It was so nice to see him happy, comfortable and feeling safe. He spoke very highly of all the staff and indeed on our two visits we too have been super impressed with the friendly and

caring nature of everyone we met whilst there. Our friend told us that he was really happy with all his food and having commented to the staff on the lovely smells of a roast dinner being cooked we were even offered the chance to stay for lunch.
All in all a lovely place for our friend to now be living in.

Reply from James Dale, Home Manager at South Cary House

Thank you for your lovely review! We're delighted to hear that your friend is happy, comfortable, and feeling safe at South Cary House. It's wonderful that you had such a positive experience during your visits and felt the warmth and care of our team. We truly appreciate your kind words.

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Review of
South Cary House
from J M (Daughter of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Very well looked after staff friednly and helpful. Cleanliness of room sometimes not good.

Reply from James Dale, Home Manager at South Cary House

Thank you for your feedback! We're delighted to hear that you found our staff friendly and helpful. We sincerely apologize if the cleanliness of the room did not meet your expectations. To improve, we are reviewing our housekeeping procedures to ensure consistency, providing additional training to our team to maintain high standards, and implementing more frequent room checks for quality assurance.

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Review of
The Wells Nursing Home
from R C (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff are incredible. Kind and totally patient-focused. They treat everyone with dignity and respect. The families of residents are also well respected and included.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind words! We're delighted to hear that our staff's dedication is making a difference for both residents and their families. Your feedback means a lot to us and we will pass this on to the staff.

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Review of
South Cary House
from Kelly E (Granddaughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My Grandad moved into South Cary House in the later half of last year. This was the best decision he made. The care home is amazing, the staff are all 1st class and he is so happy living there. He loves all the food and I must admit it smells delicious every time I go in. When visiting, I am always

welcomed with a smile and they have been fantastic with my children when I take them in to see their Great Grandad.
The staff go above and beyond, nothing is too much trouble. Right from the moment Grandad moved in, he felt at home. It is like a family.
The home itself is beautifully looked after and they have a wonderful selection of activities week in week out. The day trips they put on are brilliant.
Overall, I am so happy to know that my Grandad is in a warm, welcoming home who outstanding care.

Reply from James Dale, Home Manager at South Cary House

Thank you for your kind words! We're so happy your Grandad feels at home and that you and your family have had such a great experience. It means a lot to us!

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Review of
South Cary House
from Nick E (Grandson of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

When my Grandad moved into South Cary House I was impressed right from the very moment I walked in. He has a lovely room, beautiful view onto the garden and is well maintained . In fact the whole care home is beautiful. It has become a home for my Grandad, he is happy and safe. I am happy to know he

is in the best care home, with wonderful staff who go above and beyond. He wants for nothing, anything they can do to make his life more comfortable., they do.
The staff are all very friendly, professional and most importantly for me they are caring. To know that your loved one is being cared for by wonderful people means a lot.

Reply from James Dale, Home Manager at South Cary House

Thank you for your lovely review! We're so pleased your Grandad feels at home and well cared for. Your kind words mean a lot to our team!

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Review of
South Cary House
from P F (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

South Cary House has become a home from home for my elderly father (now 88). He feels extremely comfortable and safe there and values the care, humour and friendship of the staff. As a relative, I appreciate the professionalism and responsive of the staff and management. The gardens are beautiful and

the activity schedule is thoughtful and well-executed.

Reply from James Dale, Home Manager at South Cary House

Thank you for your wonderful review! We're delighted that your father feels at home and enjoys the care, companionship, and activities at South Cary House. Your kind words about our team, gardens, and professionalism mean so much to us. We truly appreciate your support!

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Review of
South Cary House
from Paula H (Friend of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

I recently had the opportunity to visit your care home where my friend resides and I must say, the experience was truly heartwarming. The support from the staff is excellent; they go above and beyond to ensure that every resident feels cared for and valued. The care my friend receives is outstanding

and it's clear that the staff genuinely care about their well-being.
The staff members are not only professional but also approachable, creating a sense of community that is comforting for both residents and their families.
Additionally, the home itself is beautiful, providing a warm and inviting environment. As someone who has worked as a community staff nurse and has been in numerous care homes, I can confidently say this place stands out for its exceptional quality of care and compassion. It truly feels like a home and I am grateful for the positive impact it has on my friend's life.

Reply from James Dale, Home Manager at South Cary House

Thank you for your kind words and recognition of our team's dedication. I will pass your feedback on to the staff and we're so pleased to know our care and environment have had such a positive impact on your friend's life.

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Review of
The Wells Nursing Home
from Geraldine U (Sister of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

A small caring community. Staff are friendly and professional. There have been several occasions when the lift has broken, so they have brought my sister down to the ground floor. Always staff around to discuss any needs.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for your kind feedback. We're so glad to hear that you find our community caring and our staff both friendly and professional. We truly appreciate your understanding during the times when the lift was out of service. Ensuring the comfort and safety of all residents is our top priority and we're always here to assist in any way we can.

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Review of
Pondsmead Nursing & Residential Home
from John D (Son of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience

Friendly, compassionate, professional staff who treated us all with respect as individuals and as a family. They accommodated Dad's needs and he has settled extremely quickly in a safe, enjoyable environment. Would highly recommend.

Reply from Julia Rea, General Manager at Pondsmead Nursing & Residential Home

Thank you so much for your kind words! We're delighted to hear that your dad has settled in so quickly and comfortably. Our team takes great pride in providing personalised care and creating a welcoming environment for both residents and their families. Your recommendation means a lot to us, and we're here to support you and your dad every step of the way. If there's ever anything we can do to make his experience even better, please don't hesitate to let us know.

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Review of
Pondsmead Nursing & Residential Home
from Sally D (Daughter of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience

Mum has been in Pondsmead since 2021 and has been very happy. She has been very happy the whole time. The staff are great, so helpful and kind and they make Mum's stay really comfortable. It is such a relief to know she is in safe hands.

Reply from Julia Rea, General Manager at Pondsmead Nursing & Residential Home

Thank you for sharing such lovely feedback! We're so pleased to hear that your mum has been happy and comfortable at Pondsmead since 2021. Our team is dedicated to providing a caring and supportive environment, and it's wonderful to know this has given you peace of mind. Your kind words mean so much to us, and we'll continue to do everything we can to ensure your mum feels at home here. If there's anything you ever need, please don't hesitate to reach out!

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Review of
The Wells Nursing Home
from Mervyn S (Husband of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been dumped in there against her and my will. She has to sit in a wheelchair and not move, she cannot straighten her legs and does not get any leg exercise or massage. She is not allowed to use her reclining chair or massage cushion. It is extremely painful for me to see her in this condition.

I am not allowed to see if she has eaten any dinner or push her out in the garden. She is handled by men who cannot speak English. Her central heating is not working, she should be kept warm.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you for sharing your concerns. We understand how difficult and distressing this situation must be for you. Please be assured that your wife has been carefully assessed by a team of professionals who determined that this environment is the safest place to meet her needs. We want to reassure you that additional professionals, including physiotherapists and occupational therapists, have been actively involved in her care to ensure her comfort and well-being. The Wells Nursing Home is committed to providing compassionate and professional care to all our residents. Regarding the central heating, we can confirm that it is constantly on to maintain a warm and comfortable environment for everyone. We deeply empathise with your feelings about your wife's condition, and we are here to support both her and you during this challenging time. Please don't hesitate to reach out to us directly if you would like to discuss any specific concerns or suggestions further

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Review of
The Wells Nursing Home
from Katrina H (Granddaughter of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

I couldn't be happier that we picked The Wells Nursing Home for my nan in her last few months of life. They have been kind, caring and attentive and everyone there feels like extended family. Honestly cannot thank everyone enough.

Reply from Ann Morton, Home Manager at The Wells Nursing Home

Thank you so much for your kind words. It means a lot to us to know that your nan felt cared for and supported during her time with us. Our team strives to create a warm, family-like environment, and we're honoured to have been there for her and your family.

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Review of
South Cary House
from Sandra M (Daughter of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

My dad moved into South Cary House at the end of October, I can't believe the difference in him, he is so happy, and having people around him has been the making of him!
The staff are all first class, nothing is too much trouble, and they always make you feel welcome, no matter what time of the day

it is, the other residents have made Dad feel welcome,
It's such a relief to know that Dad is safe and very well cared for,
Dad loves the food, and the routine of the meals suits him.
A very special place, we are very lucky to have Dad here!

Reply from James Dale, Home Manager at South Cary House

Thank you so much for your lovely review! We're thrilled to hear how happy your dad is at South Cary House and that he's settled in so well. Our team takes great pride in making everyone feel welcome, and it's wonderful to know it's making such a positive difference.

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Review of
South Cary House
from A G (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

My father has received excellent, true, kind, and caring care since he arrived at South Cary House. He was given the opportunity to be independent, having been in hospital. When his health deteriorated hugely, the care increased to an exceptional level. All needs have been met whilst retaining dignity

and respect. We are always kept fully informed and made to feel welcome by every member of staff. Being able to visit at any time of day or night was invaluable when my father was very ill. South Cary House has given us, as a family, comfort and the security of knowing my father is safe. The general day-to-day running of the home has given my father the chance to be involved in activities as well as eat solid and delicious meals with all staff ensuring he eats well. When he was very ill, staff took immense time with him and helped build up his strength and he is now eating without assistance. He is also helped out of his bed so that he may enjoy his surroundings. We couldn't be more happy.

Reply from James Dale, Home Manager at South Cary House

Thank you for your wonderful review. We are truly touched by your kind words and are so glad that your father feels cared for and supported at South Cary House.

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Care Homes Owned by Avon Care Homes Ltd in Somerset

Avon Care Homes Ltd Locations in Somerset (3)

Avon Care Homes Ltd Reviews in Somerset (122)

Pondsmead Nursing & Residential Home

Pondsmead Nursing & Residential Home

The Wells Nursing Home

South Cary House

The Wells Nursing Home

The Wells Nursing Home

South Cary House

South Cary House

The Wells Nursing Home

South Cary House

South Cary House

South Cary House

South Cary House

The Wells Nursing Home

Pondsmead Nursing & Residential Home

Pondsmead Nursing & Residential Home

The Wells Nursing Home

The Wells Nursing Home

South Cary House

South Cary House

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