Avon Care Homes Ltd in Wiltshire | 2 Care Homes

Review of
Sutton Veny House Nursing Home
from K B (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

I have the highest regard for all the staff at Sutton Veny House and cannot thank them enough for the marvellous care they gave my Mother during her stay. They worked above and beyond to provide exceptional care, creating a very warm, happy and safe environment. Through different activities they even

rekindled my Mother's love of arts and crafts which was such a joy to see. I am also grateful for the support given to myself through a difficult time. Sutton Veny House will always have a special place in my heart

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your kind words. It was our privilege to care for your mother and support you. Your appreciation means the world to our team.

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Review of
Sutton Veny House Nursing Home
from Penny S (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I cannot thank the staff enough for their patience and care with my mother who has visited twice for a bit of respite. Thoughtful caring people make such a difference to what can be a frightening time in someone's life.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your kind words! Your appreciation means a lot to our team.

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Review of
Bybrook House Nursing Home
from A C (Son of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

My Mother received end of life care at Bybrook and was treated with kindness, compassion and respect by everyone. My family will always be thankful to the exceptional staff at Bybrook for the wonderful care my mother received.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you for your kind words. Your appreciation means so much to our team, and we will share your heartfelt message with them

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Review of
Bybrook House Nursing Home
from Kate C (Niece of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

My dear auntie, who is now at the end of her life, never wanted to go into a nursing home, bless her, but after being in hospital, she was unable to go home, due to her illness. I cannot wish for her to be anywhere else than Bybrook House Nursing Home, it ticks all boxes. Thank you so much for everything.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you for your kind words. Your appreciation means a lot to our team and I will pass on your kind words to the staff.

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Review of
Sutton Veny House Nursing Home
from C M (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The staff are very caring and friendly. It's peaceful and a lovely energy within the homes and ground. Nothing was too much trouble for the manager or staff.
It's a welcoming and spacious home with a touch of glamour and a fabulous history.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your kind words! We're thrilled you felt the care, warmth, and welcoming atmosphere of our home. It's wonderful to hear the appreciation for charm and history too.

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Review of
Bybrook House Nursing Home
from C R (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for six years. Throughout this time, the staff have been exceptional - friendly, kind, supportive, professional and they treat the residents with dignity and empathy. They are a supportive team and always appear focused and happy. The house and grounds are well-maintained

(I have given 'good' for rooms as my mother's is a little tired and could do with a bit of attention). Other than that, I think Bybrook House Nursing Home is absolutely amazing.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you so much for your kind words and for taking the time to share your experience with Bybrook House.

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Review of
Bybrook House Nursing Home
from C W (Wife of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

My experience of Bybrook House Nursing Home are of great comfort to me. My husband is so well looked after. The room is always sparkling clean, the linens are always sparkling clean and my husband is kept very clean and smart. The staff display endless patience and consideration to his needs. Their

work gives my husband as pleasant and comfortable a life as possible in the circumstances. The management are always on hand to consult if needed.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you so much for sharing such a thoughtful and heartfelt review of Bybrook House Nursing Home. We are incredibly pleased to hear that our team has been able to provide your husband with the comfort, care and support he deserves. We will share this great feedback with the staff.

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Review of
Bybrook House Nursing Home
from Karen B (Daughter of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

Lovely atmosphere, beautiful people. I am very happy with the way my mum has been looked after.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you so much for such kind words. I will pass this on to our team.

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Review of
Bybrook House Nursing Home
from J C (Respite Resident) published on 13 August 2024

Submitted via Postal Card • Report

Overall Experience

I have been here for a year (second visit) and can only praise this home which is full of loving kindness and care at all times.
I cannot walk so am nearly confined to bed and unable to go out at all.
Have much pain and hope to die soon, under new law, but I could not be in a better place until then.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

We are deeply moved by your kind words and grateful that you feel cared for and supported during your time with us. Your appreciation for our staff and the atmosphere of loving care is truly heartening. Thank you for leaving such a positive review.

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Review of
Sutton Veny House Nursing Home
from Stephan H (Son of Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience

My mother is now a resident. We have had previous knowledge of Sutton Veny due to my father's six years at the same home, which is why we chose them again for my mother. I have always held Sutton Veny in the highest regard - over many visits the entire staff have been totally professional and friendly,

with good humour and great care. I would certainly recommend Sutton Veny very widely.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your heartfelt review. We're deeply honoured that you chose Sutton Veny once again for your mother, following your father's six-year stay with us. It means a lot to hear that you hold us in such high regard and that our team's professionalism, friendliness, and high-quality care have left a positive impression on you over your visits.

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Review of
Sutton Veny House Nursing Home
from Jacqui S (Power of Attorney of Resident) published on 16 July 2024

Submitted via Website • Report

Overall Experience

We have been impressed with the staff from the start of our enquiries to Sutton Veny. She has been understanding and responsive throughout the process from viewing the room to settling our loved one into this beautiful place.
The staff team are professional and clearly well-led. The atmosphere is positive

and warm and all members of staff are cheerful, with an attitude of 'can do'.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

We are delighted to hear that your journey with Sutton Veny has been nothing short of impressive right from the start. Our team takes great pride in providing understanding and responsive quality care, ensuring a smooth transition from viewing to settling your loved one into their new home. Your kind words mean a lot to us, and we look forward to continuing to provide excellent care.

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Review of
Sutton Veny House Nursing Home
from Antonina R (Sister of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

My brother has been a resident for five years. It is a very happy place for him. He is completely bed-bound, cannot move and has complex care needs. The nurses, care staff, cleaners, housekeepers, chefs and helpers are all marvellous. The house is clean and has flowers from the garden or florist all

year round, Easter bonfire night and Christmas are beautifully decorated and celebrated. The food is very good and there is always tea and cake for guests. The atmosphere is happy, the staff courteous, willing and helpful and above all cheerful kind friendly and gentle. He has been nursed back to health after a PEG fitted. He is happy, feels safe, secure and most importantly feels he is at home. He and his family are very grateful that he has such a lovely home. The manager is a force of nature- always cheerful, always supportive and runs a tight ship. An excellent place for my brother who I visit every day. Well done to the manager and her staff- heartfelt thanks from us all.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your heartfelt and positive review. We are deeply grateful to hear about your brother's experience at our home over the past five years. Providing a happy and comfortable environment for our residents is our utmost priority, and we are delighted to know that your brother feels at home with us.

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Review of
Sutton Veny House Nursing Home
from Cristian M (Friend of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience

The treatment and care that the residents of this place receive are of high and very high standards. From body care, nutrition and soul care, all give this centre a leading place in recommending it to people who need impeccable services. The extremely nice staff and the management more than present

in all situations made me believe that my friend is receiving the best care and that this place is what everyone deserves to have when life guides you to make the decision to let go and be cared for in a specialized center.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your heartfelt reveiw! We're thrilled to hear about your positive experience with our Home. Providing exceptional care and support to our residents is our top priority.

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Review of
Bybrook House Nursing Home
from Evelyn B (Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

I have been well looked after since I came here last February 2023. I get on very well with all the staff who are helpful and friendly, who seem to get on with each other, from the manager to the cleaners. The building is old, I know, but lacks a hairdressing salon which most homes have. I can sum it

up by saying, there is a good atmosphere here in Bybrook House Nursing Home which I like.

Reply from Ratna Gurung, Home Manager at Bybrook House Nursing Home

Thank you so much for taking the time to share your experience with us since February 2023. We're thrilled to hear that you feel well looked after and that you get along well with our staff.

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Review of
Sutton Veny House Nursing Home
from Andrew S (Cousin of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

My mother was here a few years ago and now my cousin.
The home is lovely. Very clean. Staff friendly. Good food. Management is helpful. My cousin seems happy here. I can visit all day till 8pm. The home has the feel of being well run. Good atmosphere.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for your kind words. I will ensure to pass this great feedback on to the staff.

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Review of
Sutton Veny House Nursing Home
from E O (Friend of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

Sutton Veny Nursing Home provides exceptional care and support for its residents. The staff is compassionate, attentive, and goes above and beyond to ensure the well-being and comfort of everyone under their care. The facilities are clean, and thoughtfully designed to create a welcoming environment.

I have peace of mind knowing that my friend is in good hands at Sutton Veny Nursing Home.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for your kind words and thoughtful review of Sutton Veny Nursing Home. We are delighted to hear that you are pleased with the care and support provided to your friend. Our dedicated staff strives to create a compassionate and attentive environment, and it is heartening to know that their hard efforts are noticed.

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Review of
Sutton Veny House Nursing Home
from Christine R (Daughter-in-law of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

My mother-in-law recently needed some respite and the manager was able to arrange this in a timely manner. She had never been in a care home before, and was certainly apprehensive.
When she arrived, she was greeted warmly by the manager and the other staff who showed her to a beautiful bedroom that

had a view of the well-maintained gardens, which she enjoyed looking up while she was recovering from a chest infection.
They met all her dietary requirements. She is a little bit picky with her food, but they found things that she enjoyed and nothing was too much trouble.
All the staff were absolutely wonderful and cared for her as if it was a member of their own family.
My own mother has been a resident there for nearly 2 years and has been looked after magnificently. I have absolutely nothing but praise for the team that offers this wonderful care.
I can highly recommend this care home for anybody who’s looking for residential for their family.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you so much for sharing your experience with us! We strive to create a warm and welcoming environment for all our residents, and it's truly gratifying to know that we were able to meet your expectations. We appreciate your kind words and recommendation and will pass all your words on to the staff.

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Review of
Sutton Veny House Nursing Home
from W J (Daughter-in-law of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been at Sutton Veny for 6 years. In that time she has been well looked after. The care and kindness she is shown by all members of staff has made her time here as easy as possible for her and for us. The home is extremely well run and this is down to the dedication of the staff.

We are always met with a warm welcome when we visit.
At 98 my mother-in-law has a big smile for the staff when they frequently pop in her room to say hello.
This is more than confirmation to us that she is happy and in good hands.
The staff are always happy to update us on Mum and keep us informed of her care. She has a lovely large bright room to spend her days in. At 98 she's not that active but the staff always make the effort to include her in activities that are going on.
We are extremely happy that Mum is here spending her twilight years under the care of Sutton Veny and its staff.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

It's heartwarming to hear such positive feedback about Sutton Veny and its staff. It's reassuring to know the staff go above and beyond to ensure she feels included and cared for. Thank you for sharing this wonderful testament to the quality of care provided by Sutton Veny we will pass this on to the staff.

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Review of
Sutton Veny House Nursing Home
from Carolyn C (Niece of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

My Aunt has been at Sutton Veny nursing home for three months now and has settled in very well. She has a lovely spacious room with lovely views. The staff are always kind and caring and she enjoys the food.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for taking the time to share your experience with us! We're delighted to hear that your Aunt has settled in comfortably at Sutton Veny Nursing Home. It's wonderful to know that she enjoys her spacious room and the lovely views it offers. We're also pleased to hear that our staff's kindness and care have contributed to her positive experience.

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Review of
Sutton Veny House Nursing Home
from C P (Daughter of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

My Dad entered the home at the end of July 2023 for respite care and unfortunately, we couldn't get a package in place for him to return home. He passed away on 27 March 2024. The manager was so helpful. Dad, ex-military, quite reserved, and liked things done 'properly' was treated with respect, kindness

and dignity throughout his stay. The carers really do care and I was touched by their kind words and thoughts after he passed away. A special mention for one person, as he spent time with Dad taking communion or just talking to him on spiritual matters - I know Dad got great comfort from this. The staff are so welcoming at any time of day when you visit, everything is clean and nothing is too much trouble. I am grateful that Dad was so well looked after by kind and compassionate people. Thank you.

Reply from Maria Serban, Home Manager at Sutton Veny House Nursing Home

Thank you for taking the time to write this review. Your kind words about our staff's welcoming nature, cleanliness, and willingness to go above and beyond mean a lot to us. We strive to create a warm and supportive environment for our residents and their families, and we're glad that was reflected in your experience. Thank you for entrusting us with your Dad's care.

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Care Homes Owned by Avon Care Homes Ltd in Wiltshire

Avon Care Homes Ltd Locations in Wiltshire (2)

Avon Care Homes Ltd Reviews in Wiltshire (61)

Sutton Veny House Nursing Home

Sutton Veny House Nursing Home

Bybrook House Nursing Home

Bybrook House Nursing Home

Sutton Veny House Nursing Home

Bybrook House Nursing Home

Bybrook House Nursing Home

Bybrook House Nursing Home

Bybrook House Nursing Home

Sutton Veny House Nursing Home

Sutton Veny House Nursing Home

Sutton Veny House Nursing Home

Sutton Veny House Nursing Home

Bybrook House Nursing Home

Sutton Veny House Nursing Home

Sutton Veny House Nursing Home

Sutton Veny House Nursing Home

Sutton Veny House Nursing Home

Sutton Veny House Nursing Home

Sutton Veny House Nursing Home

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