Amesbury Abbey Group in Hampshire | 1 Care Home

Review of
Sutton Manor
from Caroline C (Wife of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

My experience of Sutton Manor was of the highest quality, starting from the day he was admitted in April. Being admitted to two hospitals previously. He was a very sick man on arrival but after some excellent care and good food he flourished. From the manager downwards (that is not meant to be demeaning

to the rest of the staff). The staff were kind, efficient and from my point of view delightful to deal with. He was given a lovely room, that was completely redecorated before he moved in, on the ground floor, with a small conservatory with direct access to the lovely grounds. He had as many of his own furnishings that he wanted, including a great many pictures, these were put up most expertly by the caretaker.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Deborah C (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My parents moved into one of the independent living thatched cottages in 2019. I live in the U.S. but visit them annually for several weeks. Suffice it to say, I already have my cottage picked out! This place is fabulous. Everyone who works there has been kind, responsive, helpful, interested and interesting

and pleasant. The 4-course lunches served in the Manor House are superb. My mother has cooked every meal for 65+ years and she's in heaven now. The grounds are gorgeous and well-maintained. Perfect for a walk or stroll. The town is tiny but has a small shop, pub and hair salon. Sutton Manor has a driver who will take residents to the grocery store, the train station (1/4 mile away) or on other short errands. I can't say enough about the employees. They've all been so kind to my parents and my parents truly enjoy talking with them and getting to know them. So many activities and celebrations on special days. I'm so happy they are there! And I get to visit!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Celia R (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Sutton Manor sets a gold standard for kind, attentive and respectful care.
My father has multiple medical needs and requires a lot of attention including for very undignified care procedures. He is never made to feel a nuisance, his concerns and suggestions are listened to and he regards the staff

with genuine affection. This applies to owners, nurses, junior carers, caterers, receptionists, laundry workers, caretakers and gardeners. It is a community that works. The communal spaces are elegant and comfortable and there are large gardens and parkland with sloping lawns and magnificent trees. I hope Sutton Manor is still there when I need residential care!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Kathleen C (Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Most beautiful place to live. Everything is taken care of very promptly. Lunches in Sutton Manor are fabulous. Staff there are superb, the wardens are always available to help. Ground staff friendly and helpful. Cleaners excellent. One of the owners manage the site with generosity and warmth.
We are

so lucky to live here in a lovely spacious thatched cottage.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Serena W (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My mother was booked in for a 2 week respite stay however upon arrival it became apparent that it would need to be a permanent move and this was arranged with great efficiency.
The kindness that my mother received each and every day from the staff was truly wonderful. It was reassuring to know that

she was in a homely, caring and supportive environment receiving the best nursing care and attention that she and I could have hoped for.
I feel confident that my mother couldn't have been anywhere better and the entire team at Sutton Manor made a very difficult time bearable thanks to their support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from H B (Respite Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

I went to Sutton Manor for two weeks respite care, as it is half way between my daughter and a son. The care I received exceeded all my expectations and when the time comes for me to leave my home and friends, whenever that might be, it is the only place I shall go to. The beautiful house and surrounding

parkland were welcoming, the care was gentle and attentive but never intrusive. Lunch was the main meal for residents, but on the second night a dinner was provided and each course was in memory of a country through which the Orient Express ran, the cook excelled herself.
Because I was there to be near my children, I did not join in the bridge group or other activities apart from a film show one afternoon.
My room was not large, but had everything needed in it, a spacious bathroom and beautiful view at the front of the house and overlooking the park.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Michael I (Nephew of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

An excellent home. The team caring for my uncle are most caring and attentive and are always looking for ways to enhance his life in the home. I have no experience of the food, so cannot comment, nor of the activities, though I hear good reports for both.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from S L (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My Mother's move from The Mews into the Manor was arranged swiftly, where she had spent twenty years, with a warm welcome from the staff. The staff are all charming and helpful and our family is happy to know she is safe and cared for.
The standard of the meals now is excellent with such an enthusiastic

new cook. The Drawing room has also improved so hopefully will be used more for visitors. There are more activities I am led to believe. The pre Christmas review shows the interaction of those who are independent of the Manor joining in with the Manor residents. Sutton Manor celebrates certain special days throughout the year and is excellent at offering hospitality to the locals.
Thank you to the hard working team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from D G (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Excellent care home. My mother has been here for nearly two years. She suffers from Parkinson's which is slowly getting worse. The care my mother receives is totally brilliant. The staff are considerate, kind and friendly.
Nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from J D (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

The team at Sutton Manor are outstanding in the care and attention they provide for my Dad. This starts at 'the top' with the excellent leadership by the manager and can be seen throughout the whole team, nurses, carers, catering, ground staff etc.
Nothing is ever too much trouble and if there are

ever any concerns, they are responded too and acted on quickly, supported by excellent communication.
A great job well done, and I would whole heartedly recommend the Sutton Manor team for anyone looking into residential care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from C N (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Outstanding care. All departments are well lead and excellent, nursing, nutrition, laundry, cleaning but above all there is always kindness. My mother is treated as an individual and nothing is too much trouble from any of the staff and managers at Sutton Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Ginny V (Wife of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

My husband recently spent time in Sutton Manor following surgery, having previously been beautifully cared for during a months' stay earlier in the year. The manager and the whole team are absolutely charming and couldn't have been more helpful or accommodating of anything he needed. Nothing was too

much trouble pre-admission or during his stay, the nursing, housekeeping, catering, reception, admin and maintenance teams were excellent and keen to do anything needed to make my husband's stay as comfortable as possible while he recovered. The check in and out process was particularly appreciated being so close to and after Christmas. The house and grounds are beautifully kept and in our two experiences this year, we couldn't recommend Sutton Manor more highly. Thank you to the manager all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Carol S (Daughter of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience

Dad spent the last five years of his life at Sutton Manor, where staff were so very kind and caring - providing the considerable amount of care and support that he needed. They nursed him through several periods of illness and we always felt confident that he was safe and well looked after. Family were

always welcomed to visit - except when limited due to COVID restrictions - and all efforts were made to make visiting as safe as possible for everyone, when allowed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Howard R (Son of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

Very happy indeed with the care provided to my mother since January 2023, warm and friendly. Staff are always very responsive and update us both regularly by report and as necessary by phone. Always welcoming on frequent family visits and my mother is happy living there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Philip H (Son of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

My mother moved into Sutton Manor in July this year and the staff could not have been kinder and more accommodating. Prior to moving in, the team redecorated the bathroom to make it easier for my mother to use and went to great lengths to ensure everything was just right. The room itself is delightful

and very welcoming.
From the manager, to the nurses, reception team and maintenance team, they could not do more to support and help my mother settle in. As always, change isn't easy and they have made what could have been a difficult time so much easier with their kindness and consideration.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Mervyn F (Power of Attorney of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

Sutton Manor is outstanding, both in the care it provides and the way the care home is managed. All the staff, whether carers or management, are genuinely caring and concerned for their residents and communicate effectively with relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Philip S (Son of Resident) published on 25 April 2023

Submitted via Website • Report

Overall Experience

My mother moved into Sutton Manor in early December 2022 with some challenging medical needs that required palliative care for an unknown period of time. The care that Mum received could not have been better for the four months that she was there, with genuine warmth and compassion shown by all staff

members, irrespective of their roles. I was able to visit regularly and came to know many of the staff well, and they were excellent at keeping me informed about her condition and needs as they changed.
The building and grounds of the Manor are truly wonderful, and the facilities and quality of care, maintenance and food provided are second to none. I would have no hesitation in recommending it to anyone looking to place their elderly relative.
My mum sadly died in mid-April 2023, but I can honestly say that she had a fantastic four months at the Manor. Her end of life was managed with real dignity by the home and was a genuinely peaceful experience that was exactly as her family wished.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from R J (Respite Resident) published on 22 December 2022

Submitted via Website • Report

Overall Experience

We enjoyed our stay enormously. The staff, without exception, were so kind and most helpful.
The bedrooms were kept in excellent condition and the public rooms were always spotlessly clean and most comfortable. Added to all that, the dining facilities were well above average and the service excellent

- we cannot praise them high enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Susan W (Daughter of Resident) published on 1 December 2022

Submitted via Website • Report

Overall Experience

My mother transferred from Winton House in February. The transition could have been very traumatic as she suffered from mixed dementia, but she was made so welcome by Sutton Manor that she was immediately settled. I visited the following day, and the staff had set her room up with her personal items,

and she was completely at ease, smiling at the staff, who popped in to see her. Although communication was little and she was immobile, she spent time integrated with others in the lounge and was included in activities wherever possible, eating her meals with the others as often as she was able.
I was always updated with changes in her health and made very welcome when I visited. The staff knew her very well, adapting her care according to her needs and moods. She was always very well cared for with personal hygiene, and I felt she was safe and people genuinely cared for her as if their own. The kindness they showed her and us when she was dying was amazing and made a very difficult time much easier.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Sutton Manor
from Michael S (Son of Resident) published on 22 November 2022

Submitted via Website • Report

Overall Experience

My mother has been a resident at Sutton Manor for over five years now, and this year celebrated her 100th birthday, which everyone at Sutton Manor helped to make really special.
The staff are always considerate of my mother's feelings of independence and consult with me before changing anything that

may disturb or confuse her. She is mentally alert and will question things; I am happy to work with the staff to ensure she understands why certain actions have to be taken.
Recently, her shoes were no longer suitable. Her usual pair were worn out, and she was resorting to a pair that did not support her feet properly. Indeed all her shoes in the wardrobe were unsuitable. I have removed these from the wardrobe and purchased a comfortable, safe pair to replace the ones she is resorting to. It was far easier for me to do this than it would be for the staff. It keeps me abreast of how she is coping, and it is rewarding to have input in her continuing care and help Sutton Manor in any way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Amesbury Abbey Group in Hampshire

Amesbury Abbey Group Locations in Hampshire (1)

Amesbury Abbey Group Reviews in Hampshire (45)

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Sutton Manor

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers