How many Care Homes does Roseville Care Homes Ltd own?

Roseville Care Homes Ltd own 5 Care Homes.

Which Roseville Care Homes Ltd Care Homes have the highest review score?

The Lodge , The Old Parsonage Nursing & Care Home & Orchard Court Residential Care Home have the highest review score.

Roseville Care Homes Ltd | 5 Care Homes

Review of
The Old Parsonage Nursing & Care Home
from Hilary N (Wife of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident with early onset dementia for about 8 months and I can't fault the way he has been looked after. The staff are all wonderful and always seem to have his best interests at heart.
He has become more settled since he has been there and I always feel really welcome when I

visit him.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you for your kind words, we are very pleased to hear that you are satisfied from our care. We want to thank you for your ongoing support to achieve the best we can and make this journey easy for you.

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Review of
The Lodge
from Sharon P (Granddaughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My gran has been in The Lodge since August and I can honestly say that this has been such a positive move not only for her but also for us as a family. Over the past year, she had lost her 'sparkle' but since moving into The Lodge she now has a new lease of life, she loves being around the other residents,

the meals are lovely and the activity program is amazing in fact she enjoys it so much we have become an inconvenience to her when we visit as it takes her away from the time she spends with everyone else! Regarding the care aspect, this is first class, communication with the management team/staff members has far surpassed any expectations that I had, and nothing is too much trouble. Whenever we call to see her (on spec) she is always clean, well cared for and having a great time. I would not hesitate to recommend The Lodge to anyone looking for a high standard of care for their loved ones, it is a very hard decision making the move into a care home but we are so pleased we chose here.

Reply from Jeanette Hudson, Manager at The Lodge

Myself and the team would like to thank you for your kind words and review.

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Review of
The Lodge
from Tina B (Daughter of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience

My mum has lived here since last October, she has Dementia. The staff are exceptional in their care of residents, they are always clean, the chefs prepare fresh meals daily and they always look delicious. We visit when we want and that is always a good sign. There are 2 ladies who do activities throughout

the day, they take residents out they have parties like the one for D-Day and singers coming in scouts, local Priest comes and does a service they have a beautiful garden they can sit out in and have BBQs. It's a small well-run care home and we are thankful our mum is there as she is happy and we are happy.

Reply from Jeanette Hudson, Manager at The Lodge

Myself and all the staff would like to thank you for your kind words.

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Review of
The Lodge
from Stephen W (Son of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

Dad was very well cared for by a great team at the Lodge, though understaffed and overworked the team was appreciated by all my family. I note there is no facility to review the company Roseville Care Homes here - and this is the focus of my serious complaint. When Dad passed away another payment of

monthly fees had been made. So I expected it would be straightforward to recover this. The accounts department sent me a claim form and explained that they need 60 days to consider this. This period came and went, but no refund. In a phone call, I was promised repayment within the week, alas nothing. My emails and phone calls are not answered. My family is appalled at the lack of courtesy, considering our dad had lived there for some years his life savings were spent there. Some families might not expect refunds of overpayments, and clearly Roseville do not see this as important. I now have to involve solicitors to try and recover this money and CQC notified. Feedback here from Roseville, please?

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Review of
The Old Parsonage Nursing & Care Home
from Dianne B (Daughter of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

I have previously written a review but feel the need to do another. No nursing home can stop COVID or any other bug from coming into the home, all they can do is react to it and boy I am so impressed at the speed at which the manager and staff at The Old Parsonage act swiftly to shield their residents.

Even a simple bug can have a devastating impact on the overall health of the residents and I am so grateful to all the staff for their exceptional care and vigilance. Mum has little communication ability now, but when she does, it's always with a big smile on her face. It gives me so much comfort to know that she is happy. Thank you all.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you for your kind words, thank you for your continuous support.

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Review of
The Old Parsonage Nursing & Care Home
from J F (Wife of Resident) published on 12 December 2023

Submitted via Website • Report

Overall Experience

I was filled with dread and misgivings when I was told my beloved husband had to go into a nursing home due to deterioration of brain injury/dementia. I had been his full-time carer at home for many years and was doubtful that I would ever be able to accept him into someone else's care. I was wrong.

I had read reviews on The Old Parsonage which were all excellent. Only a ten-minute drive from our home. While there I witnessed the genuine care and understanding of the staff. Other residents suffering from similar cruel illnesses and yet 'the girls' treated each one of them as an individual. They got to know my husband and his 'ways'. His likes and dislikes. It felt like home. They were one big family. I was lucky to become part of that family. The staff provided me with hugs and comforting words. The Manager and your team, of dedicated staff are a credit to you. The food too was lovely. Thank you to all the kitchen staff and to the lady for doing his laundry. I will miss you.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you so much for your lovely review, your feedback means a lot to us, and we all know it's not simple words, it actually comes from the bottom of your heart. Thank you for the lovely picture that you sent to us, it was really touching and we all had tears in our eyes. It was the most wonderful ''present'' that we have ever received.

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Review of
Orchard Court Residential Care Home
from Victoria G (Power of Attorney of Resident) published on 31 October 2023

Submitted via Website • Report

Overall Experience

Poor quality of care, lack of training, inadequate management. The worst mistake we ever made! My Mum died without dignity due to their complete lack of care or empathy. Removed my father from their care to a much safer home.

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Review of
Orchard Court Residential Care Home
from Phillip E (Son of Resident) published on 26 October 2023

Submitted via Website • Report

Overall Experience

Orchard Court care home is not fit for purpose, the management structure is totally inadequate and incompetent.
The care staff are poorly trained and seem oblivious to medical problems when they arise.
My mother suffered a catastrophic event and was non-responsive, the head carer on duty that day

didn't even recognise that my mother was in cardiac failure. My mother died that same day without dignity and there was no empathy shown by any of the staff at all.
My father was removed from Orchard Court shortly after my mother's death for his own safety and now resides at a remarkable home that shows care and compassion.

Reply from Jo Barnett, Manager at Orchard Court Residential Care Home

All the team at Orchard Court would like to offer you our deepest condolences at this sad time.
We understand how traumatic it can be to lose a loved one and how difficult palliative/end-of-life care can be for families.

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Review of
The Lodge
from Michael W (Son of Resident) published on 7 September 2023

Submitted via Website • Report

Overall Experience

My mum originally went into The Lodge care home in May 2023 initially for respite and is still there at present. Mum has been the happiest I have seen her in a long time, and this is due to the wonderful caring management team, activities team, and all the staff who work there. They really have helped

my mum to come out of herself, and have encouraged her to join in with activities, which she thoroughly enjoys. Garden parties, trips out for meals, flower arranging and baking to mention just a few. Mum's room is beautiful, home from home, and have even encouraged Mum to try different foods, which she is enjoying. It's not an easy decision to make when contemplating care for parents/family but myself, my wife and father can honestly say it was the right thing to do, her smile says it all when we arrive, and this is all down to the care at The Lodge. Each and everyone is amazing. Well done to you all, and a very big thank you to you all for what you do and are doing.

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Review of
The Old Parsonage Nursing & Care Home
from J M (Granddaughter of Resident) published on 28 June 2023

Submitted via Website • Report

Overall Experience

My Grandad was going in for rest bite for a week, after 2 days Grandad wanted to stay as he felt so loved and at home there.
Grandad was only at The Parsonage for 4 weeks due to his battle with cancer, but these 4 weeks brought so much happiness to him.
Every member of staff was wonderful and took

time out each day to say hello to Grandad and would often come in for a cup of tea and a chat.
I felt so grateful that we found this wonderful home, each day when I said goodbye I knew he was in safe hands.
Personal hygiene service, Grandad looked a million dollars after his first shower, shave, hair cut and change of clothes.
Pedicure, best ever were the words from Grandad.
This care home is bursting with love and memories of people who have been lucky enough to of stayed.
Thank you so much to the manager and her wonderful kind caring team.
A special love to one staff member who made my Grandads time so special.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you so much for your lovely review, your granddad was such a lovely man, it was our pleasure to have met him and looked after him and we are glad we could make his last four weeks better for him. He will always be in our hearts and greatly missed! Our staff will remember him every time they go out in the garden and sit on the lovely garden furniture that was gifted to us in his memory.

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Review of
The Lodge
from Joan W (Sister of Resident) published on 18 June 2023

Submitted via Website • Report

Overall Experience

I can't praise the staff at The Lodge care home highly enough as a family we can now spend quality time with my sister, the difference in her is amazing, all the staff are so loving and caring, it's like walking into a family, I can't believe how lucky we are to have found somewhere like this.

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Review of
The Lodge
from Jacqui H (Daughter of Resident) published on 18 June 2023

Submitted via Website • Report

Overall Experience

Our family are really encouraged by the care my mother is receiving at The Lodge. Although she was unsettled to begin she soon relaxed and became part of the lovely community who reside there. She loves her room, her new friends and the staff and is happy to take part in so many relevant activities

which she has missed out on for such a long time. From a happy daughter.

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Review of
The Old Parsonage Nursing & Care Home
from Susan P (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My mum was here for just three months with dementia, she was well cared for by all the lovely staff. She was made to feel welcome and so were we, her family. My mum's time was short here as she passed away peacefully in October 2022. I wish we had found this care home sooner for her, rather than her

previous one.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Susan,
Thank you for your lovely review, it is much appreciated by all of us at The Old Parsonage.
Best wishes!

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Review of
The Old Parsonage Nursing & Care Home
from D M (Son of Resident) published on 31 January 2023

Submitted via Website • Report

Overall Experience

Our mother moved into The Old Parsonage Nursing & Care Home in November 2022 and sadly passed away recently. During her stay, our mother received excellent care and support, which set our minds at rest. All caring, nursing and support staff were professional and took the time to get to know Mum and

her ways. When required towards the end, palliative care was professionally provided in a very caring way making our mother's end of life comfortable and peaceful.
We would like to thank all staff for providing superb care for our mother.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you for your kind words, your feedback is important to us and we are pleased to have met your mother and all your family.
We wish you all the best in the future!

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Review of
The Old Parsonage Nursing & Care Home
from Wendy D (Daughter of Resident) published on 13 January 2023

Submitted via Website • Report

Overall Experience

My mum stayed at The Old Parsonage Nursing & Care Home for two months before she sadly passed away. In her time there she was shown a high standard of care and compassion. The whole team are so lovely and helpful. Mum was very happy there. I felt very happy knowing Mum was looked after and safe. I would

recommend The Old Parsonage to anyone looking for a nursing home.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

We are so happy to hear that you were pleased with the care for Mum. She was a lovely lady who is terribly missed and we wish we had more time with her. It has been an honour to be part of her life and meeting you. Your kind words are much appreciated by all of us. Wish you all the very best.

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Review of
The Old Parsonage Nursing & Care Home
from Anna-Marie H (Daughter of Resident) published on 15 December 2022

Submitted via Website • Report

Overall Experience

My Pa spent the last six months of his life at The Old Parsonage, sadly passing away in the early hours of the 9th December. The care, compassion and pure love he received was also shared with all of us. What a remarkable place and the team we were blessed to find. We had total peace of mind knowing

the team there were caring for him. They deserve the banner of Platinum Care Givers due to their truly outstanding dedication and care. Every single member of the team has clearly been chosen for their wonderful qualities and warmth. From every member of our family, we thank them from the bottom of our hearts for making his end-of-life care as dignified as possible. Bless them all.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Anna-Marie, your kind words and appreciation mean so much to all of us. It has been an absolute pleasure meeting you all and looking after Dad. He was so special and we wish we had more time with him. He is greatly missed by all of us. I wish you all the very best in future.

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Review of
The Old Parsonage Nursing & Care Home
from Lisa T (Daughter of Resident) published on 8 December 2022

Submitted via Website • Report

Overall Experience

My lovely dad is in the care of The Old Parsonage and we feel blessed he is in such a warm, professional, caring and family environment. The home is managed beautifully by the manager who is a credit to the nursing and care system. All the staff that I have personally met, have been so kind and professional.

Of course, I would prefer my lovely dad to be back home, but his advanced dementia means he cannot be. But I would not want him anywhere else now. Thank you team Old Parsonage for your continued care of my dad.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Lisa,
Thank you so much for your lovely words, they mean a lot to all of us. We will continue to deliver the highest standard of care until the end of his life.
Best wishes!

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Review of
The Old Parsonage Nursing & Care Home
from Diana H (Sister-in-law of Resident) published on 6 December 2022

Submitted via Website • Report

Overall Experience

I visit every week with my husband and my dog. They have been very sympathetic about the residents of ours, as we are near the beginning of dementia. All the staff are friendly and welcoming to us and my little dog. They keep us informed about everything to do with the resident. They have all the resident's

best interests all the time.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Diana, thank you very much for your review, we are pleased to hear that you are happy with all of our care. Best wishes, Elyss Vezitiu, Registered Manager.

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Review of
The Old Parsonage Nursing & Care Home
from Amanda S (Daughter of Resident) published on 29 November 2022

Submitted via Website • Report

Overall Experience

My father was a resident here for 4 months. The journey with dementia had been tough, as it is for so many families. We chose this home as it was small and family orientated. The ethos of the home is exactly that. The home manager runs the home with compassion and an understanding of family values.

My dad sadly passed away here in June 2022. We were treated with the utmost understanding, surrounded by love, dignity and care by all these wonderful carers. I can say that my family were so pleased to find this home. Thank you to everyone at this home for making this journey bearable.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Amanda, thank you for your nice review. We are pleased that we were able to look after your dad in the last months of his life, he is greatly missed.

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Review of
The Old Parsonage Nursing & Care Home
from S O (Partner of Resident) published on 28 November 2022

Submitted via Website • Report

Overall Experience

My partner spent the last 18 months of his life in the care of the Manager and Staff at the Old Parsonage. His condition (PSP/CBD) was a rare, degenerative, neurological disease which presented significant challenges. The manager and staff of the Old Parsonage were absolutely wonderful and throughout,

treated my partner with compassion, dignity and warmth. As his partner, I was kept informed of all concerns and developments and was told that I too, was considered part of this extended nursing home family, which meant I felt included, supported and listened to. The skill set of the staff was excellent and all, without exception, were so very kind and caring. Nothing was too much trouble. This manager (who is exceptional) and staff have a real vocation for the work they do. Exemplary care. I cannot thank them enough.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you for your kind review and continuous support. We have learnt together about this rare disease and we are glad that we could make his life easier with everything we fight for and put in place to help him. Best wishes, Elyss Vezitiu. Registered Manager.

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Care Homes Owned by Roseville Care Homes Ltd

Roseville Care Homes Ltd Locations (5)

Roseville Care Homes Ltd Reviews (44)

Reviews Posted for members of Roseville Care Homes Ltd

The Old Parsonage Nursing & Care Home

The Lodge

The Lodge

The Lodge

The Old Parsonage Nursing & Care Home

The Old Parsonage Nursing & Care Home

Orchard Court Residential Care Home

Orchard Court Residential Care Home

The Lodge

The Old Parsonage Nursing & Care Home

The Lodge

The Lodge

The Old Parsonage Nursing & Care Home

The Old Parsonage Nursing & Care Home

The Old Parsonage Nursing & Care Home

The Old Parsonage Nursing & Care Home

The Old Parsonage Nursing & Care Home

The Old Parsonage Nursing & Care Home

The Old Parsonage Nursing & Care Home

The Old Parsonage Nursing & Care Home

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