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Care Homes Owned by Roseville Care Homes Ltd in North Yorkshire

  • Care Homes Owned by Roseville Care Homes Ltd in North Yorkshire

Roseville Care Homes Ltd Locations in North Yorkshire (2)

 

2 Care Homes owned by Roseville Care Homes Ltd in North Yorkshire

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The Lodge

Main Street, Heslington, York YO10 5DX 

9.2 6 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 30 Rooms
Lime Tree House

Chantry Green, Main Street, Upper Poppleton, York YO26 6DL 

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 26 Rooms

Roseville Care Homes Ltd Reviews in North Yorkshire (6)

Reviews Posted for members of Roseville Care Homes Ltd

Overall Experience

  • 4
  • 1
  • 1
  • 0
  • 0

Date Published

6
1
3
6
0
Review of

The Lodge

from Sharon P (Granddaughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been in The Lodge since August and I can honestly say that this has been such a positive move not only for her but also for us as a family. Over the past year, she had lost her 'sparkle' but since moving into The Lodge she now has a new lease of life, she loves being around the other residents,
the meals are lovely and the activity program is amazing in fact she enjoys it so much we have become an inconvenience to her when we visit as it takes her away from the time she spends with everyone else! Regarding the care aspect, this is first class, communication with the management team/staff members has far surpassed any expectations that I had, and nothing is too much trouble. Whenever we call to see her (on spec) she is always clean, well cared for and having a great time. I would not hesitate to recommend The Lodge to anyone looking for a high standard of care for their loved ones, it is a very hard decision making the move into a care home but we are so pleased we chose here.

Reply from Jeanette Hudson, Manager at The Lodge

Myself and the team would like to thank you for your kind words and review.


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Review of

The Lodge

from Tina B (Daughter of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived here since last October, she has Dementia. The staff are exceptional in their care of residents, they are always clean, the chefs prepare fresh meals daily and they always look delicious. We visit when we want and that is always a good sign. There are 2 ladies who do activities throughout
the day, they take residents out they have parties like the one for D-Day and singers coming in scouts, local Priest comes and does a service they have a beautiful garden they can sit out in and have BBQs. It's a small well-run care home and we are thankful our mum is there as she is happy and we are happy.

Reply from Jeanette Hudson, Manager at The Lodge

Myself and all the staff would like to thank you for your kind words.


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Review of

The Lodge

from Stephen W (Son of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad was very well cared for by a great team at the Lodge, though understaffed and overworked the team was appreciated by all my family. I note there is no facility to review the company Roseville Care Homes here - and this is the focus of my serious complaint. When Dad passed away another payment of
monthly fees had been made. So I expected it would be straightforward to recover this. The accounts department sent me a claim form and explained that they need 60 days to consider this. This period came and went, but no refund. In a phone call, I was promised repayment within the week, alas nothing. My emails and phone calls are not answered. My family is appalled at the lack of courtesy, considering our dad had lived there for some years his life savings were spent there. Some families might not expect refunds of overpayments, and clearly Roseville do not see this as important. I now have to involve solicitors to try and recover this money and CQC notified. Feedback here from Roseville, please?

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Review of

The Lodge

from Michael W (Son of Resident) published on 7 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum originally went into The Lodge care home in May 2023 initially for respite and is still there at present. Mum has been the happiest I have seen her in a long time, and this is due to the wonderful caring management team, activities team, and all the staff who work there. They really have helped
my mum to come out of herself, and have encouraged her to join in with activities, which she thoroughly enjoys. Garden parties, trips out for meals, flower arranging and baking to mention just a few. Mum's room is beautiful, home from home, and have even encouraged Mum to try different foods, which she is enjoying. It's not an easy decision to make when contemplating care for parents/family but myself, my wife and father can honestly say it was the right thing to do, her smile says it all when we arrive, and this is all down to the care at The Lodge. Each and everyone is amazing. Well done to you all, and a very big thank you to you all for what you do and are doing.

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Review of

The Lodge

from Joan W (Sister of Resident) published on 18 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff at The Lodge care home highly enough as a family we can now spend quality time with my sister, the difference in her is amazing, all the staff are so loving and caring, it's like walking into a family, I can't believe how lucky we are to have found somewhere like this.

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Review of

The Lodge

from Jacqui H (Daughter of Resident) published on 18 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family are really encouraged by the care my mother is receiving at The Lodge. Although she was unsettled to begin she soon relaxed and became part of the lovely community who reside there. She loves her room, her new friends and the staff and is happy to take part in so many relevant activities
which she has missed out on for such a long time. From a happy daughter.

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Awards / Recognitions (0)

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