Roseville Care Homes Ltd in Wiltshire | 1 Care Home

Review of
The Old Parsonage Nursing & Care Home
from Hilary N (Wife of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident with early onset dementia for about 8 months and I can't fault the way he has been looked after. The staff are all wonderful and always seem to have his best interests at heart.
He has become more settled since he has been there and I always feel really welcome when I

visit him.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you for your kind words, we are very pleased to hear that you are satisfied from our care. We want to thank you for your ongoing support to achieve the best we can and make this journey easy for you.

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Review of
The Old Parsonage Nursing & Care Home
from Dianne B (Daughter of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

I have previously written a review but feel the need to do another. No nursing home can stop COVID or any other bug from coming into the home, all they can do is react to it and boy I am so impressed at the speed at which the manager and staff at The Old Parsonage act swiftly to shield their residents.

Even a simple bug can have a devastating impact on the overall health of the residents and I am so grateful to all the staff for their exceptional care and vigilance. Mum has little communication ability now, but when she does, it's always with a big smile on her face. It gives me so much comfort to know that she is happy. Thank you all.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you for your kind words, thank you for your continuous support.

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Review of
The Old Parsonage Nursing & Care Home
from J F (Wife of Resident) published on 12 December 2023

Submitted via Website • Report

Overall Experience

I was filled with dread and misgivings when I was told my beloved husband had to go into a nursing home due to deterioration of brain injury/dementia. I had been his full-time carer at home for many years and was doubtful that I would ever be able to accept him into someone else's care. I was wrong.

I had read reviews on The Old Parsonage which were all excellent. Only a ten-minute drive from our home. While there I witnessed the genuine care and understanding of the staff. Other residents suffering from similar cruel illnesses and yet 'the girls' treated each one of them as an individual. They got to know my husband and his 'ways'. His likes and dislikes. It felt like home. They were one big family. I was lucky to become part of that family. The staff provided me with hugs and comforting words. The Manager and your team, of dedicated staff are a credit to you. The food too was lovely. Thank you to all the kitchen staff and to the lady for doing his laundry. I will miss you.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you so much for your lovely review, your feedback means a lot to us, and we all know it's not simple words, it actually comes from the bottom of your heart. Thank you for the lovely picture that you sent to us, it was really touching and we all had tears in our eyes. It was the most wonderful ''present'' that we have ever received.

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Review of
The Old Parsonage Nursing & Care Home
from J M (Granddaughter of Resident) published on 28 June 2023

Submitted via Website • Report

Overall Experience

My Grandad was going in for rest bite for a week, after 2 days Grandad wanted to stay as he felt so loved and at home there.
Grandad was only at The Parsonage for 4 weeks due to his battle with cancer, but these 4 weeks brought so much happiness to him.
Every member of staff was wonderful and took

time out each day to say hello to Grandad and would often come in for a cup of tea and a chat.
I felt so grateful that we found this wonderful home, each day when I said goodbye I knew he was in safe hands.
Personal hygiene service, Grandad looked a million dollars after his first shower, shave, hair cut and change of clothes.
Pedicure, best ever were the words from Grandad.
This care home is bursting with love and memories of people who have been lucky enough to of stayed.
Thank you so much to the manager and her wonderful kind caring team.
A special love to one staff member who made my Grandads time so special.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you so much for your lovely review, your granddad was such a lovely man, it was our pleasure to have met him and looked after him and we are glad we could make his last four weeks better for him. He will always be in our hearts and greatly missed! Our staff will remember him every time they go out in the garden and sit on the lovely garden furniture that was gifted to us in his memory.

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Review of
The Old Parsonage Nursing & Care Home
from Susan P (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My mum was here for just three months with dementia, she was well cared for by all the lovely staff. She was made to feel welcome and so were we, her family. My mum's time was short here as she passed away peacefully in October 2022. I wish we had found this care home sooner for her, rather than her

previous one.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Susan,
Thank you for your lovely review, it is much appreciated by all of us at The Old Parsonage.
Best wishes!

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Review of
The Old Parsonage Nursing & Care Home
from D M (Son of Resident) published on 31 January 2023

Submitted via Website • Report

Overall Experience

Our mother moved into The Old Parsonage Nursing & Care Home in November 2022 and sadly passed away recently. During her stay, our mother received excellent care and support, which set our minds at rest. All caring, nursing and support staff were professional and took the time to get to know Mum and

her ways. When required towards the end, palliative care was professionally provided in a very caring way making our mother's end of life comfortable and peaceful.
We would like to thank all staff for providing superb care for our mother.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you for your kind words, your feedback is important to us and we are pleased to have met your mother and all your family.
We wish you all the best in the future!

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Review of
The Old Parsonage Nursing & Care Home
from Wendy D (Daughter of Resident) published on 13 January 2023

Submitted via Website • Report

Overall Experience

My mum stayed at The Old Parsonage Nursing & Care Home for two months before she sadly passed away. In her time there she was shown a high standard of care and compassion. The whole team are so lovely and helpful. Mum was very happy there. I felt very happy knowing Mum was looked after and safe. I would

recommend The Old Parsonage to anyone looking for a nursing home.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

We are so happy to hear that you were pleased with the care for Mum. She was a lovely lady who is terribly missed and we wish we had more time with her. It has been an honour to be part of her life and meeting you. Your kind words are much appreciated by all of us. Wish you all the very best.

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Review of
The Old Parsonage Nursing & Care Home
from Anna-Marie H (Daughter of Resident) published on 15 December 2022

Submitted via Website • Report

Overall Experience

My Pa spent the last six months of his life at The Old Parsonage, sadly passing away in the early hours of the 9th December. The care, compassion and pure love he received was also shared with all of us. What a remarkable place and the team we were blessed to find. We had total peace of mind knowing

the team there were caring for him. They deserve the banner of Platinum Care Givers due to their truly outstanding dedication and care. Every single member of the team has clearly been chosen for their wonderful qualities and warmth. From every member of our family, we thank them from the bottom of our hearts for making his end-of-life care as dignified as possible. Bless them all.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Anna-Marie, your kind words and appreciation mean so much to all of us. It has been an absolute pleasure meeting you all and looking after Dad. He was so special and we wish we had more time with him. He is greatly missed by all of us. I wish you all the very best in future.

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Review of
The Old Parsonage Nursing & Care Home
from Lisa T (Daughter of Resident) published on 8 December 2022

Submitted via Website • Report

Overall Experience

My lovely dad is in the care of The Old Parsonage and we feel blessed he is in such a warm, professional, caring and family environment. The home is managed beautifully by the manager who is a credit to the nursing and care system. All the staff that I have personally met, have been so kind and professional.

Of course, I would prefer my lovely dad to be back home, but his advanced dementia means he cannot be. But I would not want him anywhere else now. Thank you team Old Parsonage for your continued care of my dad.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Lisa,
Thank you so much for your lovely words, they mean a lot to all of us. We will continue to deliver the highest standard of care until the end of his life.
Best wishes!

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Review of
The Old Parsonage Nursing & Care Home
from Diana H (Sister-in-law of Resident) published on 6 December 2022

Submitted via Website • Report

Overall Experience

I visit every week with my husband and my dog. They have been very sympathetic about the residents of ours, as we are near the beginning of dementia. All the staff are friendly and welcoming to us and my little dog. They keep us informed about everything to do with the resident. They have all the resident's

best interests all the time.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Diana, thank you very much for your review, we are pleased to hear that you are happy with all of our care. Best wishes, Elyss Vezitiu, Registered Manager.

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Review of
The Old Parsonage Nursing & Care Home
from Amanda S (Daughter of Resident) published on 29 November 2022

Submitted via Website • Report

Overall Experience

My father was a resident here for 4 months. The journey with dementia had been tough, as it is for so many families. We chose this home as it was small and family orientated. The ethos of the home is exactly that. The home manager runs the home with compassion and an understanding of family values.

My dad sadly passed away here in June 2022. We were treated with the utmost understanding, surrounded by love, dignity and care by all these wonderful carers. I can say that my family were so pleased to find this home. Thank you to everyone at this home for making this journey bearable.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Amanda, thank you for your nice review. We are pleased that we were able to look after your dad in the last months of his life, he is greatly missed.

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Review of
The Old Parsonage Nursing & Care Home
from S O (Partner of Resident) published on 28 November 2022

Submitted via Website • Report

Overall Experience

My partner spent the last 18 months of his life in the care of the Manager and Staff at the Old Parsonage. His condition (PSP/CBD) was a rare, degenerative, neurological disease which presented significant challenges. The manager and staff of the Old Parsonage were absolutely wonderful and throughout,

treated my partner with compassion, dignity and warmth. As his partner, I was kept informed of all concerns and developments and was told that I too, was considered part of this extended nursing home family, which meant I felt included, supported and listened to. The skill set of the staff was excellent and all, without exception, were so very kind and caring. Nothing was too much trouble. This manager (who is exceptional) and staff have a real vocation for the work they do. Exemplary care. I cannot thank them enough.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Thank you for your kind review and continuous support. We have learnt together about this rare disease and we are glad that we could make his life easier with everything we fight for and put in place to help him. Best wishes, Elyss Vezitiu. Registered Manager.

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Review of
The Old Parsonage Nursing & Care Home
from Jane M (Niece of Resident) published on 28 November 2022

Submitted via Website • Report

Overall Experience

My Aunt has now been at The Old Parsonage for eight months and we can't fault the care that she has had during that time. Aunty arrived at the home after a difficult four months where she had been in three different care homes and six weeks in hospital. This was all during Covid-19 when there were no

visitors, which was very distressing for her and the family. The Old Parsonage (which is much smaller than the other homes) has a lovely, homely feel about it and there is always plenty of staff around to discuss how Aunty has been. We weren't sure if Aunty would settle but from day one the Manager and her staff have been amazing. Aunty was initially in an upstairs room which didn't suit her, they moved her downstairs and has now settled in really well. As it is quite a small home, all the staff know Aunty and the family really well and they are always so welcoming when we visit. The care is wonderful, and we are able to visit whenever we want. We can't thank the staff enough for all they do for Aunty.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Jane, thank you for your appreciation and kind words, which mean a lot to all of us. We are pleased to know that you and your family feel this way, we will continue to deliver the highest standard of care. Kindest regards, Elyss Vezitiu.

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Review of
The Old Parsonage Nursing & Care Home
from Carilyn T (Wife of Resident) published on 28 November 2022

Submitted via Website • Report

Overall Experience

If I could only use one word for the care, compassion and respect that the manager and all the staff have for the residents and visitors, it would be outstanding. My husband came to The Old Parsonage in June 2022 and has received the best of care. Everyone who works at this care home shows exceptional

teamwork and dedication. It is a home that is welcoming, with staff who deem it their vocation to look after their residents to the highest standards with the greatest care and respect. I know I leave my husband in safe and caring hands and have no hesitation in highly recommending this lovely home.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Carilyn, thank you very much for your nice words, it is a pleasure to look after your husband and we will continue to deliver the highest level of care. Kindest regards, Elyss Vezitiu. Registered Manager.

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Review of
The Old Parsonage Nursing & Care Home
from Victoria S (Daughter of Resident) published on 29 March 2022

Submitted via Website • Report

Overall Experience

After visiting countless care homes to find respite care for my father, all of which were large and institutional, the Old Parsonage was a breath of fresh air. A small and personal care home where everything is on a human scale and the staff get to know their residents and families well. You can find

more attractive rooms and smarter furniture elsewhere, but these are not the things that will make your elderly relative happy. Caring, cheerful staff, with oodles of kindness and patience, will. The manager manages the Old Parsonage with care, compassion and cheeriness and was always active in discussing and anticipating Dad’s needs. The Old Parsonage has its priorities right - the needs of its residents. So we were able to visit frequently, despite covid, which is essential to the wellbeing of a confused, elderly person. Dad sadly only lived for six months as a resident at the Old Parsonage, but he was happy, cared for and respected and we would wholeheartedly recommend it to other families.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Victoria, thank you so much for your kind words, your appreciation means a lot to us, we are happy that we were able to meet your expectation and we believe the homely environment is the key to personalised care needs. All staff greatly appreciate your feedback! Wishing all the best in the forthcoming future!

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Review of
The Old Parsonage Nursing & Care Home
from Julie W (Wife of Resident) published on 22 March 2022

Submitted via Website • Report

Overall Experience

This home deserves the highest recognition for its standard of care. I wrote a review back in 2018 a few months after my husband moved into this wonderful care home. Sadly my husband passed away at the end of January 2022. I can honestly say for the past 3 years and 8 months, I could not find fault

with this home, the level of care is impeccable. I cannot thank the team of staff enough for the loving care given to my husband and myself over the last few years. I applaud the manager who puts her heart and soul into this home and is completely involved in every aspect of her role, resulting in the smooth running, deeply caring, happy, warm, friendly home. You would have to go a long way to find a more loving, more caring, well organised home than this. I thank you all from the bottom of my heart.

Reply from Elyss Vezitiu, Manager at The Old Parsonage Nursing & Care Home

Dear Julie, thank you for your review. I agree that the management team should be involved in everyday care, treatments and management for residents as well as looking after their loved ones. We are delighted that we met your expectations and was a pleasure getting to know you both. Wishing you all the best for the future!

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Review of
The Old Parsonage Nursing & Care Home
from Frank F (Husband of Resident) published on 9 July 2021

Submitted via Website • Report

Overall Experience

My late wife was moved from Hospital on 22nd March 2021. She was in the final stage of Vascular Dementia amd other health problems. From the moment she arrived there until her death on 29.05.21 the nursing care delivered was of exceptionally high quality. The Nursing Home was extremely efficiently run

by the manager and staff while at the same time showed exemplary empathy, patience and kindness. Bearing in mind Covid-19 restrictions, every effort was made to help family members to visit within the rules set by the health authorities. I only hope that should I require nursing care in the future, there will be a place for me. My wife had suffered from this disgusting disease for nearly 4 years and at least the last few weeks of her life were free from pain and afforded the dignity and comfort she deserved. Thank you.

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Review of
The Old Parsonage Nursing & Care Home
from Susan B (Daughter of Resident) published on 7 April 2021

Submitted via Website • Report

Overall Experience

When Dad moved to The Old Parsonage following a prolonged stay in the hospital, we were concerned that he would not settle. Dad had been hoping to return home, but circumstances would not allow it to happen. We need not have worried. Dad received a very good level of personal care, and all the staff

were very friendly, and nothing was too much trouble. The home itself was very clean and pleasant, and there was always plenty of staff on hand.
Due to Covid restrictions, our interaction with the home was limited, but we found them very accommodating; more than we would have expected. We would not hesitate to recommend The Old Parsonage to others.

Reply from Matthew Hanser, Marketing at The Old Parsonage Nursing & Care Home

Thank you very much for the kind words, Susan. We will be sure to pass these onto our wonderful staff team.

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Review of
The Old Parsonage Nursing & Care Home
from Sian H (Daughter of Resident) published on 18 March 2020

Submitted via Website • Report

Overall Experience

In August 2019, I received the distressing news that the nursing home in which my father was residing was to be closed. On contacting The Old Parsonage to see if there were any vacant rooms, I spoke with the deputy manager who couldn’t have been more helpful and supportive at a very worrying time. Arrangements

were immediately and efficiently made and my father was promptly welcomed and settled at The Old Parsonage. The whole team do a fantastic job. The management is excellent and staff, however busy, always make time to reassure and discuss aspects of the individual’s care.

Reply from Elyss Vezitiu, Registered Manager at The Old Parsonage Nursing & Care Home

Thank you very much for your feedback Sian, it is very much appreciated. It was a pleasure to have your father in our home. He will be missed by all of us. We all wish you all the best.

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Review of
The Old Parsonage Nursing & Care Home
from Christine A (Wife of Resident) published on 11 December 2019

Submitted via Website • Report

Overall Experience

My husband has had the most wonderful care since he has been in the Old Parsonage, from August 2018 until he passed away on 23rd November 2019. The staff are excellent and have a fantastic manager, they all go well beyond what would be expected of them. There are welcoming smiles from them all and I

and my family could not have been more satisfied with everything. Thank you all so much.

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Care Home Owned by Roseville Care Homes Ltd in Wiltshire

Roseville Care Homes Ltd Locations in Wiltshire (1)

Roseville Care Homes Ltd Reviews in Wiltshire (30)

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