Coate Water Care Co Ltd in Gloucestershire | 2 Care Homes

Review of
Woodstock Nursing Home
from A H (Sister of Resident) published on 25 March 2025

Submitted via Website • Report

Overall Experience

My sister been there few months and I found there is no hand gel in dispensers or bathroom , or tissues on tables for residents the residents eat before cleaning hands n never yet seen staff clean their hands between residents , I find this the only problems as staff are caring food looks lovely n warm

with lovely garden but hygiene issue needs to be looked into I have spoken to staff but the manager is not there weekends when we visit

Reply from Kirsty Jones, Home Manager at Woodstock Nursing Home

Thank you for your kind comments about our caring staff, food quality and garden which the residents are looking forward to using more now that the weather is improving. Caring for loved ones is absolutely what we are here for and enjoy so much. Thank you for your observations of the mealtime experience, we have taken these onboard and will continue to monitor the situation, unfortunately we cannot leave tissues out permanently due to our residents vulnerabilities, wet wipes are available on the lunch trolley. If you would like to meet with me again please do not hesitate to call in Monday to Friday as I personally do 5 days/week. I can however be contacted on the telephone between 9am and 5pm on both Saturday and Sunday. I look forward to seeing you again soon.

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Review of
Chapel House Care & Nursing Home
from L C (Sister of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

One staff member and all the staff at Chapel House have been so welcoming of my sister who needed to move due to changing needs.
The room is delightful. The food is wonderful and appetising. I haven't yet seen a member of staff not smiling.
My sister settled in almost immediately. We are hoping

a plan to get my sister more mobile will prove successful.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for this lovely review, we appreciate the feedback and we love having your Sister with us!

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Review of
Chapel House Care & Nursing Home
from Niki P (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Not updated with staff changes and turnover seems to have been high in last few months, also admin and management change which I was unaware off.
General care is good, dad seems comfortable, sometimes small things seem to be missed but that maybe down to dad being awkward on occasions.

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Review of
Chapel House Care & Nursing Home
from Jackie R (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My father was admitted into the care of Chapel House Care & Nursing Home on the 1st August 2024. From the first day, the atmosphere was warm and homely which gave you a feeling of safety. My father was given 24/7 care by people who genuinely loved what they were doing. Nothing was too much trouble and

dad never lacked for company. It put the family at ease to know that he was being so well cared for. You couldn't single any one person out as they all worked as a team. The home was cleaned everyday, the laundry usually came back within the day and the variety and quality of meals were first rate. The medical team were always around if you needed to discuss anything or were concerned. Everyone in the home, including the office team worked together to make dads stay as enjoyable as could be expected. Sadly, dad passed away three weeks ago and the care and dignity shown to him can never be repaid by the family. The team were totally respectful and caring to him and to his family. I cannot praise them enough.

Reply from Natasha Dreyer, People Director at Chapel House Care & Nursing Home

Thank you so much for this lovely review. We will be sure to share this with our team who work so hard to make sure that our Residents are well and happy!

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Review of
Chapel House Care & Nursing Home
from I D (Wife of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My husband is in your care home. Usually, we are very pleased with the care provided but recently it has not been that way. I quite often put him on the toilet as it can take up to half an hour before anyone comes to his call button. The meals are satisfying but often does not look very nice as the

food is all the same colour and pushed upon each other and does not smell very nice. I cut food up for him when I am there, as no one offers to cut it up. He also does not get showered as often as I feel he should be, once a week for him is not really acceptable. It could be they are taking on new staff and training them. It is only this past few months it has been like this, but there is three staff that are excellent in their work. It is very clean and the laundry is very well
done.

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Review of
Chapel House Care & Nursing Home
from Luke B (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Everyone I had contact with when my father was at Chapel Care and Nursing Home were excellent. My father was not an easy patient to look after but all the staff handled him very well and with care and understanding right till the end.
If you are looking for a care home, then I highly recommend you

look here.

Reply from Natasha Dreyer, People Director at Chapel House Care & Nursing Home

Thank you very much for your lovely review. We will be sure to pass this on to the team who take such pride in providing the best care for all our residents.

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Review of
Woodstock Nursing Home
from S D (Wife of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My young husband received palliative, end-of-life care at the home and passed away at the setting. The care that he received was brilliant. The home not only looked after him but they also supported our family, especially in the last few days. The home advocated for him, ensuring he received the best

care possible to keep him comfortable and pain-free by working with the community palliative team, regularly changing medication to align to his clinical need. He had a very peaceful passing despite very complex clinical needs. All of the staff genuinely care about the residents and their families. They are compassionate and empathetic. I cannot rate this home highly enough for palliative care. The home is clean with good infection prevention control measures in place. The staff are diligent and have good awareness of IPC. The home are also accommodating to the families' requests as much as possible, making the setting appear less clinical and more like a family home.

Reply from Kirsty Jones, Home Manager at Woodstock Nursing Home

Thank you so much for this lovely review, it was an absolute privilege to be able to support you all during your time here. The whole team here at Woodstock wanted to say they are thinking of you all. We send you all our love.

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Review of
Woodstock Nursing Home
from A K (Son of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

I always find there is a very friendly welcome on arrival at the home. The staff and management are approachable, and you can talk freely with them. My mum is always treated very well and in a friendly way, and the staff can share a laugh with you, always made to feel at home.

Reply from Natasha Dreyer, Marketing Manager at Woodstock Nursing Home

Thank you so much for your kind review we appreciate the feedback! It is our pleasure to look after your Mom and we are pleased that you feel she is at home!

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Review of
Chapel House Care & Nursing Home
from J W (Husband of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

I am very very pleased to have had my wife placed in such a pleasant nursing home with caring staff on all levels, from management right down to cleaners. I would highly recommend Chapel House to anyone looking for a safe place in pleasant surroundings for a loved one.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you for your kind review! We will ensure that this feedback is passed on to our team who work so hard to make sure that our residents receive the best care possible.

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Review of
Chapel House Care & Nursing Home
from R D (Wife of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

As my husband has only been in the care home for just over 3 weeks, my review is I am very pleased with the attention my husband is getting. I hope in the future they will try and get my husband out of the bed into a chair and maybe meet other residents. Can't respond to activities as my husband is

bedridden.

Reply from Natasha Dreyer, Marketing Manager at Chapel House Care & Nursing Home

Thank you so much for your kind review - we appreciate the feedback and will continue to provide a high standard of care to your husband.

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Review of
Woodstock Nursing Home
from J D (Wife of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming and friendly atmosphere. All the staff seem to be well-trained, especially for residents with dementia. There are always staff available to help both residents and visitors. Rooms are basic but well provided for. Pleasant dining room which choice of food!

Reply from Natasha Dreyer, People Director at Woodstock Nursing Home

Thank you very much for taking the time to review Westley Court. We will be sure to pass your feedback on to our teams who work so hard to make sure that our residents are well cared for and happy.

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Review of
Woodstock Nursing Home
from Geraldine G (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

I am so relieved to see my dad getting the care he so desperately needs. The staff, the premises and the whole experience of visiting him on Saturday, Monday and Tuesday have been exceptional. Today, Tuesday was extra special as there was music which my dad and I loved. Thank you from the bottom of

my heart.

Reply from Trudy Glassonbury, Registered Manager at Woodstock Nursing Home

Thank you for your lovely comments, I will pass them on to our team and I'm sure they will feel appreciated. Your dad has settled in well and has got to know a few others in the home. He enjoys banter with the staff team as well as sitting in the TV lounge for a chat with some of our other gentlemen in the home. Dad also loves to watch the TV. It has been nice to see Dad has improved in the short time he has been with us. Thank you again for your review and comments.

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Review of
Woodstock Nursing Home
from Sarah M (Daughter of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience

Woodstock is wonderfully run and residents are happy and well caredl for. We could not have wished for anything more for Mum who was sympathetically and professionally cared for in this positive, happy environment. The manager and her team offer everything you could want for your loved one and we would

not hesitate to recommend Woodstock as a safe and caring home

Reply from Trudy Glassonbury, Registered Manager at Woodstock Nursing Home

Thank you for the lovely review you gave about our team and Woodstock Nursing Home. Your mum was only with us for a short space of time and we very much enjoyed looking after her. I will pass this review to our team which I feel will be very much welcomed.

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Review of
Chapel House Care & Nursing Home
from Sandra F (Wife of Resident) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience

This was a very hard and personal transition for both my husband and I. The worry and anxiety were quickly diluted by the warm and caring nature of the manager, reception greeting and all the caring staff. My husband has settled well. The meals are so appetising, and nothing is too much trouble. After

each visit, I leave knowing he is safe and happy.

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Review of
Chapel House Care & Nursing Home
from Joanne C (Daughter of Resident) published on 4 March 2024

Submitted via Postal Card • Report

Overall Experience

All the staff at Chapel House were incredibly kind to my mum in her last few months. She had very good care 24/7 and it was very reassuring for me knowing she was safe and secure.

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Review of
Chapel House Care & Nursing Home
from Alexis G (Daughter of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

I am very grateful to all the staff at Chapel House for their attention to my father. They made his last few months as comfortable as possible, acting kindly and professionally at every stage. They also supported me - always willing to answer questions and provide help and information. Requests we made

were listened to and fulfilled where possible.

Reply from Tracy Gardner, Manager at Chapel House Care & Nursing Home

Thank you for your positive review for Chapel House. Your father was a real gentleman, we are pleased we were able to care and support him and yourself through what has been a difficult time.

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Review of
Chapel House Care & Nursing Home
from Jane G (Daughter of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

We, as a family, were very happy with Mum's excellent care at Chapple House Care Centre. From the moment Mum arrived until the day she left, she was treated with every respect of the best care. The staff were kind, thoughtful, caring and made sure Mym was happy and safe. We were kept informed at every

stage of assessment and helped through things we didn't understand. We are very grateful to all the staff for making Mum's stay a good and caring experience. Many thanks.

Reply from Tracy Gardner, Manager at Chapel House Care & Nursing Home

Thank you for your kind review. It was a pleasure to care for your mum in the few months she was with us at Chapel House. I am pleased we were able to support and assist you in navigating the assessment and contracts process. If we can be of any further help or assistance please do not hesitate to contact us.

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Review of
Woodstock Nursing Home
from Sue I (Daughter of Resident) published on 28 November 2023

Submitted via Website • Report

Overall Experience

I am so grateful to the Manager of Woodstock and her competent and caring team of staff, for the excellent and efficient care they gave to my mother who was a resident during her few last weeks of life. The friendliness and respect shown towards mum by every member of the staff, both nursing and domestic,

who had contact with her, was superb, and the warm and caring attitudes of the staff were always extended to me and my family whenever we visited. I would thoroughly recommend Woodstock Nursing Home to all potential residents and their families.

Reply from Trudy Glassonbury, Registered Manager at Woodstock Nursing Home

We very much enjoyed caring for your mum during her last weeks of life, mum was a joy to care for, especially under these sad circumstances. You all were going through a very emotional time and it is nice to know that we made mum's last weeks of life as comfortable as possible.
Woodstock Nursing Home would like to thank you and your family for the very kind words written about the team at Woodstock Nursing Home. I will make sure this review is passed on to them. They will appreciate the praise and feedback you gave.

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Review of
Chapel House Care & Nursing Home
from David H (Son of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care that our mum is receiving. The staff treat the residents with care and dignity. They listen to us and ask us to take in things that she needs. With their help, she is not "bed-bound" but sits out in the lounge and is taking a few assisted steps, knowing the staff give

her the opportunities to join in appropriate recreational activities downstairs. Mum is happy and well cared for, and we are happy.

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Review of
Woodstock Nursing Home
from Lisa R (Daughter of Resident) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience

My father was moved to this care home after failing to settle at his previous one.
He is much more settled and happy. He engages much better now when I visit.
Staff are always helpful and reassure Dad when he is upset or confused.
Well done Woodstock!

Reply from Trudy Glassonbury, Registered Manager at Woodstock Nursing Home

I would like to thank you for your comment and I will pass these on to our team who will appreciate the good feedback for the hard work they do every day. We always try our best to help new residents settle into the home, get to know them better and help them to socialise with others and hopefully make new friends.

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Care Homes Owned by Coate Water Care Co Ltd in Gloucestershire

Coate Water Care Co Ltd Locations in Gloucestershire (2)

Coate Water Care Co Ltd Reviews in Gloucestershire (79)

Woodstock Nursing Home

Chapel House Care & Nursing Home

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Woodstock Nursing Home

Woodstock Nursing Home

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Chapel House Care & Nursing Home

Woodstock Nursing Home

Woodstock Nursing Home

Woodstock Nursing Home

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Chapel House Care & Nursing Home

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Chapel House Care & Nursing Home

Woodstock Nursing Home

Chapel House Care & Nursing Home

Woodstock Nursing Home

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