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Care Home Owned by Coate Water Care Co Ltd in Hampshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Coate Water Care Co Ltd in Hampshire

Only the locations & reviews in Hampshire for Coate Water Care Co Ltd are showing below.

View the details of all 9 locations (with 419 reviews) owned by Coate Water Care Co Ltd

Coate Water Care Co Ltd Locations in Hampshire (1)

 

1 Care Home owned by Coate Water Care Co Ltd in Hampshire

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Arbory Residential Home

Andover Down, London Road, Andover SP11 6LR 

9.1 40 reviews
"I have always found the staff to be helpful and friendly when visiting my aunt and the managers are always at hand for any concerns I may…"   Read all 40 reviews
Location Type Care Home

Arbory Residential Home is dedicated to providing residents with the highest quality of life possible within an active, stimulating environment. All of those living at the Arbory has dementia and it is the team's expertise in managing this need,… Read more about Arbory Residential Home

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • Substance Misuse
  • 60 Rooms from £1,000 / week

Coate Water Care Co Ltd Reviews in Hampshire (40)

9.6
Coate Water Care Co Ltd has a Group Review Score of 9.6 (9.588) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Coate Water Care Co Ltd must have a Review Score.

Overall Experience

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Review of

Arbory Residential Home

from S L (Niece of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be helpful and friendly when visiting my aunt and the managers are always at hand for any concerns I may have. My aunt is always well-dressed and looks well cared for. Thank you for the hard work that you all do!

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you for your kind review, I will pass your comments to the Arbory staff.


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Review of

Arbory Residential Home

from Karen W (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum went into the Arbory Residential Home in July 2024 we have been so pleased with the care she is given. All the staff are really lovely with her and other residents. All the staff from all different areas are amazing. Such a friendly and warm place. Couldn't have wished for anything better
for our mum. She is very happy there and loves her room. All made very personal with all her own things and photos. They always chat when I go there or they phone me if they need to. We don't have to worry about her since she has been there. It's a wonderful place.

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Review of

Arbory Residential Home

from Hazel M (Wife of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a little way away from where I live and have to rely on my daughter to take me. But when we needed the care this was the only one locally that had an excellent report and my husband is happy there.

Reply from Natasha Dreyer, Marketing Manager at Arbory Residential Home

Thank you so much for your lovely review, we appreciate the time that you have taken to give us feedback.


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Review of

Arbory Residential Home

from Colleen D (Daughter of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit Mum which is about 2 times a week I find the staff always extremely friendly and also helpful. I feel my mum is being well looked after here and it is lovely to see her sitting in the lounge and pleasant to sit with her. She is always clean as is her room and I look forward to the
summer to take her outside in the garden. Staff are caring and friendly so no complaints.

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you for your review, feedback is always welcomed. This helps us evaluate the service provided at The Arbory, which in turn enables the team to maintain high standards.


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Review of

Arbory Residential Home

from D W (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum spent the last year of her life at Arbory, bedridden, being moved from the ground floor to floor 3. She spent the majority of this staring at a blank wall after repeated requests to have her photos put on the wall. The duvet on her bed was so old it looked moth-eaten.
These photos were her
only possessions and after her passing, were all that needed to be collected, which they were a week later. Unbeknown to me, a charge of over £200 a day accrued as they were not picked up within three days.
Families, please be aware of this extra fee because you won’t be advised of this.
I emailed head office who have not bothered to reply.

Reply from Natasha Dreyer, Marketing Manager at Arbory Residential Home

Thank you for taking the time to leave a review.
We pride ourselves in caring for our residents, if we haven’t met the expectations of the next of kin we would of course wish to apologise.
I have had the opportunity to look into your complaint carefully.
Your Mother was moved to the third floor, after she fell and fractured her hip. We were able to care for her better there when her caring needs became more complex.
My Team confirms that the photos, posters and a painting which her son had painted for her were hung on the walls in her room.
We received your e-mail querying the account on the 9th of January 2024. My Team responded to your mail on the 12th of January and directed you to clause 14.1 of the contract regarding the fee’s procedure which you signed.


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Review of

Arbory Residential Home

from C C (Wife of Resident) published on 18 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the consistent level of care that my husband receives at Arbory Residential Home. The staff are all wonderful and treat him with respect and affection beyond what I expected when I placed him there.

Reply from Natasha Dreyer, Marketing Manager at Arbory Residential Home

Thank you so much for your lovely review! We appreciate the feedback!


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Review of

Arbory Residential Home

from Carol A (Daughter-in-law of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the care that our mother is getting, always clean and very happy. The staff are brilliant, and the facilities are excellent. All-round great!

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Review of

Arbory Residential Home

from Deborah O (Daughter of Resident) published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall Mum is happy at Arbory. The gentleman taking charge at the home is very informative and helpful. Need activities to keep residents active and stimulated.

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Review of

Arbory Residential Home

from Paul B (Husband of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could have a chair in bedroom. Sometimes chair is wet when I sit on it in the living room.

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Review of

Arbory Residential Home

from B C (Wife of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very helpful at all times.

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Review of

Arbory Residential Home

from Sharon E (Daughter of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel there could be improvements across the board. Residents need more activities. General personal care needs addressing.

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Review of

Arbory Residential Home

from K L (Stepdaughter of Resident) published on 26 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He is always very happy, he has positive things to say about all the staff who comes into his room while I am there.
If I see of feel there are any issues and inform staff, it is always usually dealt with quickly, for example; I have had issues with the cleanliness of the toilet and took my own products
in to clean it and left a brush, I was contacted to say they would have dealt with it and things have improved since.

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Review of

Arbory Residential Home

from P B (Wife of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always warm friendly and helpful. There have been noted improvements over the past few months. Which is very welcomed. Keep up the good work.

Reply from Jamie Smith, Director at Arbory Residential Home

Thank you very much for taking time to review our service.
Your feedback is very important to us at Coate Water Care.


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Review of

Arbory Residential Home

from Peter F (Husband of Resident) published on 20 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff.

Reply from Jamie Smith, Director at Arbory Residential Home

Thank you for your review, the staff team here will be very pleased to hear such kind words.
Your feedback is very important to us at Coate Water Care.


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Review of

Arbory Residential Home

from Robert G (Son of Resident) published on 19 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very obliging and considerate. Mum settled very quickly after a difficult start.

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Review of

Arbory Residential Home

from Ann W (Wife of Resident) published on 3 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with husband here for 5 weeks so far. Staff are very happy and obliging.

Reply from Geraldine Smith, Director at Arbory Residential Home

Dear Ann
Thank you for taking the time to complete this review. It is rewarding and motivating to the homes team to know residents and relatives are happy with the care at Arbory


Thank you
Geraldine Smith


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Review of

Arbory Residential Home

from Laura S (Daughter of Resident) published on 13 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although difficult times, staff have continued to be professional and very welcoming for visits. Led by a fantastic management team, nothing is too much trouble. We were safe in the knowledge that dad was loved and cared for during the difficult time of not being able to visit. The whole of the Arbory
team feel like extended family and their hard work and dedication is recognised.

Reply from Geraldine Smith, Director at Arbory Residential Home

Dear Laura,
Thank you for your lovely review. The staff at Arbory put customer and family care at the heart of everything they do, and it is great to see that is paying dividends. You have obviously received a satisfying customer experience. I will pass your comments onto the manager and her team who I am sure will be very pleased.


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Review of

Arbory Residential Home

from K M (Niece of Resident) published on 2 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Arbory for 15 months. Staff and management are always kind and compassionate. It's been difficult during lockdown not to be able to see her as much, but Arbory have kept me up to date very well. Now visiting is back in place, it is so well managed. My aunt always looks
presentable and happy which was always an important thing to her. Thank you, everyone.

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you. Your kind words about our service are much appreciated and it is motivational for staff to hear from relatives that they are appreciated.


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Review of

Arbory Residential Home

from A C (Daughter of Resident) published on 12 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care staff caring and considerate to my mother and me during her residency.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

Thank you for taking the time to complete a review of Arbory. I will pass your comments on to the staff and management of the home.


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Review of

Arbory Residential Home

from A H (Resident) published on 12 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff work with great care for residents and families. Gardens are a great joy to residents, and help to normalise the day.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

Thank you for your review. I will pass this onto the home manager to review. Best wishes.


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