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Care Home Owned by Coate Water Care Co Ltd in Warwickshire

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Coate Water Care Co Ltd in Warwickshire

Only the locations & reviews in Warwickshire for Coate Water Care Co Ltd are showing below.

View the details of all 9 locations (with 419 reviews) owned by Coate Water Care Co Ltd

Coate Water Care Co Ltd Locations in Warwickshire (1)

 

1 Care Home owned by Coate Water Care Co Ltd in Warwickshire

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Mockley Manor

Forde Hall Lane, Ullenhall, Henley-in-Arden B95 5PS 

9.8 55 reviews
"I can not praise Mockley Manor enough for the way they have supported my father over recent weeks. He was discharged from hospital for a…"   Read all 55 reviews
Location Type Care Home

Mockley Manor has recently received a £4 Million investment and renovation project by owners Coate Water Care Co Ltd. The project has seen the addition of many new features and given the home a very homely yet extremely luxurious feel. Mockley… Read more about Mockley Manor

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 63 Rooms from £1,000 / week

Coate Water Care Co Ltd Reviews in Warwickshire (55)

9.6
Coate Water Care Co Ltd has a Group Review Score of 9.6 (9.588) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Coate Water Care Co Ltd must have a Review Score.

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Review of

Mockley Manor

from H H (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Mockley Manor enough for the way they have supported my father over recent weeks. He was discharged from hospital for a period of assessment to evaluate his care needs. During these weeks the care and encouragement he received from staff has been outstanding. The other important factor
has been the excellent communication from the manager and receptionist.
He was then assessed as needing permanent care. We were delighted when Mockley Manor said that a bed was available and this was quickly and efficiently agreed upon.
In the past few weeks he has regained his mobility, become much more positive in his mood and has made friends. He keeps on saying how everyone is so smiley. He also says "I can't believe how well things have worked out". Neither can we, so thanks to the whole team at Mockley Manor.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, I'm so pleased that Dad has settled in well and become part of our family.


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Review of

Mockley Manor

from Sarah N (Sister of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so thankful that we were given the space and support to spend so much time with my sister in her final weeks at Mockley Manor. It was very much the next best thing to her being in her own home. Acknowledging my personal need for lots of information, there were times when I would have welcomed
a little more proactive contact with the nursing staff - for example explaining what the GP has prescribed and what drugs were for - but my questions were always answered once asked. I totally appreciate how many residents the staff have to look after but would have appreciated them observing my sister more so they could see what we were seeing e.g her cerebral agitation. Overall, I'm so grateful for the dignity and respect shown to my sister by everyone. My heartfelt thanks.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words at such a difficult time, our thoughts are with you all.


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Review of

Mockley Manor

from Leigh D (Husband of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home manager and all of the staff we met were professional but very caring. The medical care was excellent.
Unfortunately my wife's stay was only 5 weeks but the staff went out of their way to make her stay as comfortable as possible.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, and so sorry for your loss.


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Review of

Mockley Manor

from Helen R (Daughter of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Mockley Manor for several years.
She is extremely happy and well looked after in a friendly environment.
Every member of staff we meet are very friendly and welcoming which makes for a relaxing family atmosphere.
If there are any issues (of which we have had very
few over the years) they are dealt with very quickly.
My family and I are very happy with the care Mum has received over the years.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, I'm so pleased that Mum feels safe and well cared for.


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Review of

Mockley Manor

from M G (Friend of Resident) published on 21 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother of a friend has relocated back from France. The Care Home Manager and her team have ensured that their new resident has settled in quickly. From the very 1st contact have been so supportive and helpful to family members and friends alike.
Communication has been excellent throughout, and every
staff member has played a part to ensure a smooth transition with minimal fuss and stress.
She is already thriving with the care and attention staff are providing.
Thank you very much.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and so happy that your friend has settled in well and that you all feel supported.


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Review of

Mockley Manor

from Sharon G (Daughter of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Mockley Manor for short stay care. The home care manager, the carers and other staff were very supportive to both mum and myself throughout Mum's stay. The home was very clean and the staff went above and beyond making my mum's stay as comfortable as possible, any issues were dealt with
in a professional and caring manner.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, they are very much appreciated.


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Review of

Mockley Manor

from Jordan C (Grandson of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises are clean and welcoming, with furnishings kept in a very good state of repair. The staff are kind and displayed a pleasant manner with my nan and grandad and showed me courtesy to me and to my partner.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words and welcome your feedback.


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Review of

Mockley Manor

from Adrian B (Son of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 15 months of her life at Mockley Manor and I was so impressed with how well the home is run, how clean it is, how comfortable and bright the rooms are and how friendly the staff are towards the residents. They cared for my mum so considerately, especially in her last few days when
she was on 'end of life' care. When my mum first needed to go into a nursing/care home, it was a daunting prospect as there were so many choices. But when she ended up in Mockley Manor, I knew I had made the right choice. I would heartily recommend them to anyone looking for the right nursing home for a loved one.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, our thoughts are with you at this time. Mum will be sadly missed by all who cared for her.


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Review of

Mockley Manor

from Tracy W (Daughter of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Mockley Manor care home since October 2023. Finding the right care home for someone you love is so important and I couldn’t recommend Mockley Manor enough. The care home is set in beautiful grounds with lots of wildlife. As soon as you step inside, there is always a lovely
warm welcome from reception. The first thing you notice is how well the care home is cared for, it is so clean and well-maintained. All of the staff that work here are friendly and they always manage to have a smile, many have been here for a long time and it feels like a big family. There are one or two shining stars, unfortunately you’re not allowed to name them, I hope they know who they are. The entertainment team make a real difference too. I spend a lot of time here assisting my dad so I can write all these words from the heart. I feel that all of the above is down to the fact that the management are outstanding and they should be very proud of what they have accomplished here.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words and for all your support with the home. Your words mean a lot to us as a home and your feedback will be given to the team.


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Review of

Mockley Manor

from Julia C (Daughter of Resident) published on 17 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my dad from his admission in June 2022 to his passing away in April 2023 was second to none. All the staff were caring, compassionate and approachable and it gave me, my brother, sister, grandson and extended family and friends great comfort to able to visit at any time. During
his time here we were kept involved in all aspects of his care and when he passed away we were given as much time as we needed to be with him. Many, many thanks for the care he was given by you all.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, our thoughts are with you and your family during a difficult time.


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Review of

Mockley Manor

from P S (Son of Resident) published on 14 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Mockley Manor Care Home for two and a half years. Throughout he was treated with dignity and love; the team there kept us well informed. They were happy to deal with all of our questions over that time, and there were many. They were especially helpful and considerate in
his last few days and allowed us the time and space to say goodbye properly.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, he was a very special person.


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Review of

Mockley Manor

from Bill G (Son of Resident) published on 7 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been a resident at Mockley Manor, I have been delighted with the care he receives. The staff are fantastic in the care they give and the genuine warmth and kindness that they show. I really can't fault anything at all, a wonderful place.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much, your comments are very comforting and reassuring, to know that the staff are supporting him well.


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Review of

Mockley Manor

from Marian H (Daughter of Resident) published on 30 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Mam passed away on Saturday the 3rd of June 2023.
She was at Mockley Manor for 10 weeks. Although she was on end-of-life care she loved it there until she deteriorated and no long was aware of her surroundings. I cannot stress enough how wonderful and compassionate all the staff were, they
deserve a medal. Thank you to all of them.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much, we were honoured to be given the opportunity to care for you mum, our thoughts are with you


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Review of

Mockley Manor

from Sue F (Cousin of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was admitted to Mockley Manor in April 2020, and until her death in May 2023, the staff were caring and mindful of her wishes. She was well supported throughout her stay, with staff 'going the extra mile' to ensure she was comfortable and had what she required. Communication with the staff
(particularly the manager) was freely available, which was important as I live a considerable distance from Mockley Manor.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words; we are pleased the team were able to support your Aunt's needs and she was made to feel comfortable.


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Review of

Mockley Manor

from Liz H (Daughter of Resident) published on 10 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother and also to our family was first-class. The staff were always friendly and always willing to help or take the time to listen. Nothing was ever too much trouble. Mockley Manor provided a safe, friendly and caring home to my mother and I will always be so thankful that we chose
this home.
Losing Mum was always going to be an awful time. Mockley and its staff gave us the chance to stay by Mum's side in her final hours, supporting us, caring for us and treating Mum with dignity and kindness. They made a very stressful time more bearable and me, my brother and my sister will always be grateful.
Thank you to all the staff. You genuinely care for your residents and it shows!

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, I'm pleased that you were able to spend quality time with Mum during a difficult time.


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Review of

Mockley Manor

from C A (Daughter of Resident) published on 26 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We always found staff pleasant to deal with and felt she was safe. She felt comfortable and made genuine relationships with a number of carers. Any of our concerns were always dealt with quickly and satisfactorily.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words, I am pleased that you felt mum was safe and well cared for.


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Review of

Mockley Manor

from Noel K (Son of Resident) published on 9 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old Dad spent the last 6 weeks of his life at Mockley Manor and I can't thank the manager and her wonderful team enough for the care, compassion and love shown to him during this difficult time.
Mum was also admitted to the home to allow her to be with Dad during his final weeks and continues
to be a resident. She can't speak highly enough of the management and staff who have gone out of their way to help and support her through her loss. She suffers with Parkinson's and has significant mobility issues, but the home has well qualified and experienced staff to care for her needs.
Thanks to the manager and the whole team for making a really tough past few weeks much more bearable for our family.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, sorry for your loss. I am proud of the team and so pleased they were able to support you during this difficult time


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Review of

Mockley Manor

from Stephen K (Son of Resident) published on 6 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father spent his final ten months as a much-loved resident in this well-managed and caring environment. The professional team that looked after him was dedicated, committed, attentive, warm and friendly with him and his visitors.
Medical interventions were prompt. Caring support was continual and
of consistently high quality. I spent a lot of time on-site making these observations.
Mockley Manor has the advantage of being a recently constructed home and it is well-maintained. The rooms are well designed, spacious and well equipped, whilst communal areas and catering facilities are reassuringly appropriate. Activities are being enhanced with the appointment of energetic organisers. Crucially, the Manager of this home is utterly dedicated to the residents in her care.

Reply from Kayleigh Huband, Marketing Manager at Mockley Manor

Thank you for your lovely review, Stephen. Your Father was a wonderful resident and we are glad to hear he received the supportive care he deserved from our compassionate care team. I have passed your kind words on to the manager and team. Our thoughts are with your family.


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Review of

Mockley Manor

from Claire R (Daughter of Resident) published on 3 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the staff at Mockley Manor provided for my mother was excellent. Her complex needs were catered for with empathy and respect.
It is a warm and welcoming home in a peaceful location. Visitors are always made to feel welcome. Communication is excellent.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you so much for your kind words, I'm so pleased that our team were able to support Mum when she required nursing care.


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Review of

Mockley Manor

from Michelle E (Daughter of Resident) published on 28 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Mockley Manor in may after a stay in hospital. Mum has settled well, had great rehabilitation support, and is now up and about sorting us all out. The team have gone above and beyond to help get Mum back on her feet so that we can now move Mum back home. Everyone was so welcoming
to me and our family and Mum has made great friends with the staff. We cannot thank you all enough!
I would recommend Mockley Manor to anyone seeking care.

Reply from Rachael Crocker, Home Manager at Mockley Manor

Thank you for your kind words Michelle, your mum is an inspiration to everyone. She worked so hard to gain confidence and strength to be able to go home, I'm glad were able to support her on this journey.


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