Coate Water Care Co Ltd in Worcestershire | 1 Care Home

Review of
Westley Court
from S W (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Dad has only been at the carehome for a couple of months, but in that time he has been well cared for by all the carers.The staff are all lovely! The only thing is they could do with more entertainment/activities.

Reply from Westley Court Manager, Home Manager at Westley Court

A huge thanks for taking the time to complete this review. We are really excited that we will have two activities coordinators joining us, one in March and one in April. I will ensure to pass on these comments to the staff.

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Review of
Westley Court
from Sharon B (Relative of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

Security needs - management attention - no staff around, at least 4/5 mins looking - could not locate, could not find anyone to hand over to relative. Could easily have been wandering around building. Relative wanting meds - tired. Would not of course wander! So have some system if reception staff are

not around or carers. Staff did not know how to let me out.

Reply from Rachel Price, Home Manager at Westley Court

Good afternoon, thank you for your review. It would appear that at the time you visited, staff were busy tending to resident's needs. I'm reassured that your relative is able to contact staff as and when needed, so whilst you couldn't locate anyone in that moment our internal call bell would have alerted staff that she required support. Our reception isn't manned 24/7 so on occasion visitors will need to wait for staff to let them out and this is to ensure the safety of our residents. Apologies for any inconvenience.

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Review of
Westley Court
from Jackie L (Wife of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I have been very satisfied with the care of my husband. The staff have been friendly and very helpful. He has been treated with kindness and respect at all times and helped with anything he needs to do.

Reply from Rachel Price, Home Manager at Westley Court

Huge thanks for these kind comments Jackie, I will ensure these are passed on to the team - Rachel

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Review of
Westley Court
from John M (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Overall, very satisfied with everyone here. Mom was very well looked after and we are grateful. The carers and nursing staff deserve to be paid a lot more considering what they have to do compared to the costs that are paid to the home.

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Review of
Westley Court
from C M (Sister-in-law of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

Our experience of Westley Court over the last 22 months is one of a nursing home that has a dedicated staff who really do care for the patients. They treat them with great dignity and respect. The staff are always friendly and helpful whenever you visit and the manager is first-class and takes great

pride in the nursing home and the patients in her care.

Reply from Rachel Price, Home Manager at Westley Court

Thank you so much for this incredibly kind review which I will ensure to feedback to the team. Your brother-in-law is such a huge character in the home and he's a pleasure to have here with us. Thanks again.

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Review of
Westley Court
from P K (Son of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

I have to say the carers were exceptional. They went beyond their work to help and support my mum. There is a great team. The manager is also very understanding and compassionate.

Reply from Rachel Price, Registered Home Manager at Westley Court

Thank you very much for this review, I will ensure your comments are passed on to the whole team. Many thanks

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Review of
Westley Court
from Marjorie W (Resident) assisted by family/friend published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

Westley Court is my second experience of a care home. Here, a professional and capable staff have to cope on 12-hour shifts with everything that is required with 2 having to do the work of 3, as is usual. They deal with what comes their way with good humour and thoughtfulness. I find all the staff easy

to get on with and appreciate what they do. Inevitably there are sometimes long waits for basic services, but this is a consequence of understanding. These comments may seem bland but they are accurate.

Reply from Rachel Price, Home Manager at Westley Court

Thank you for your comments, we very much encourage all of our residents to feedback to us at any time. Some of our staff do work 12-hour shifts, those that do choose to do so, but working 12 hours isn't essential. Our staffing levels are tailored around the level of dependency and requirements of the resident with us at that time, this is to ensure we have sufficient levels of staffing on 24 hours per day.

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Review of
Westley Court
from J M (Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

Four years ago I came into Westley Court with end-stage heart failure and COPD (bronchiectasis). The fact that I am still 'here' is a testament to the superb nursing and dedicated carers. Rooms are homely, spacious and all have views overlooking the surrounding countryside. My husband has Parkinson's

Disease, Asbestos-related lung disease, loss of speech and use of lower right leg and foot following a stroke, vascular and Parkinsons's dementia. Two years ago my daughter and myself had no hesitation in arranging for him to join me in here, where he still is.

Reply from Rachel Price, Home Manager at Westley Court

Huge thank you. We love having both you and your family with us at Westley Court. I shall pass on your feedback and kind words to all of the staff.

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Review of
Westley Court
from Marion L (Friend of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend since her illness obliged her to go into care. As an outsider, I cannot comment on everything, only what I have personally observed. She is not capable of participating in activities, so that category is irrelevant. However, I can testify that the staff are kind, friendly

and helpful and treat her respectfully. She was, for a while, in another local care home and I can see that Westley Court suits her better.

Reply from Rachel Price, Home Manager at Westley Court

I would like to thank you for your comment and I will pass this on to everyone in the team who will appreciate such positive feedback. I'm very glad she is happy at Westley.

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Review of
Westley Court
from Sue H (Daughter of Resident) published on 25 April 2024

Submitted via Website • Report

Overall Experience

Exceptional service from all staff members. Mom has all her wishes met and they cannot do enough for you either as a resident or family member. Care needs are brilliant and always taken care of quickly and efficiently. Would recommend this care home to anyone that asks.

Reply from Rachel Price, Home Manager at Westley Court

Thank you for a lovely review, I will pass this onto the team.

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Review of
Westley Court
from K B (Daughter of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

Mom wasn't coping with her needs at home and she had been in hospice for a few weeks where she picked up enough to go into a home. We were told Westley Court had a place and they promptly arranged to come out to meet my mom to make sure they could offer her her needs. Myself and my sister looked around

Westley Court and were impressed with the look of the Home. It's in lovely grounds with scenic views. It looked clean and the staff were nice and on the ball. Mom was offered a nice ensuite room. The staff are friendly and approachable. Mom is well taken care of. We feel she is well taken care of and we are happy for her to stay there as she is very well supported. Her medical needs are been taken care of. They occasionally do activities ie bingo, a singer etc visiting. They have a lovely recently redecorating dining/sitting room for all their uses. Mom seems to like being taken care of we are grateful for Mom to be taken care of somehwere we are happy for her to be.

Reply from Rachel Price, Home Manager at Westley Court

Thank you so much for such lovely feedback that our team here will be thrilled to hear. Thank you again for taking the time to share your review.

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Review of
Westley Court
from H H (Sister of Resident) published on 26 July 2023

Submitted via Postal Card • Report

Overall Experience

I mentioned my brother looked a bit unkempt - long nails, hair, beard and moustache. The lovely deputy manager explained very kindly that he was refusing to have things done. However, the next time I saw him, he was shaved, haircut and nails all trimmed - more like the man I know. Thank you for always

looking after him with his best interests first. Thank you for listening and changing things. He feels much better. Love the new manager's in-situ's attitude.

Reply from Geraldine Smith, Director at Westley Court

Thank you for your comments and compliments, they will be passed onto staff.

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Review of
Westley Court
from J F (Daughter of Resident) published on 28 June 2023

Submitted via Website • Report

Overall Experience

My mum had a longer than expected stay in hospital which resulted in my dad having to go into respite for a few weeks, not an easy decision and obviously we were all concerned about putting dad into residential care. Westley Court from the minute we arrived put our minds at ease, the place is lovely,

spacious, clean and in beautiful grounds and wonderful views. The staff were all friendly and took their time to get to know dad and understand his personality as well as his medical needs- nothing was too much trouble.
You could visit anytime, and as I travelled for work would often turn up at different times of the day/night and my dad was always happy, clean and content.
I would not hesitate in recommending Westley Court. All I can say is thank you to the wonderful staff for taking care of dad so well and treating him with respect, patience and dignity during his time there.

Reply from Geraldine Smith, Director at Westley Court

Thank you for your review
The staff at Westley Court, always go the extra mile to make everyone feel safe, secure and comfortable. Thank you for recognising this.

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Review of
Westley Court
from Gill H (Daughter of Resident) published on 23 June 2022

Submitted via Website • Report

Overall Experience

After a traumatic time for the family during Covid 2020 dad was admitted to Westley Court from hospital. Immediately we felt that a weight had been lifted from us as dad was made to feel very welcome. The care dad is receiving has been exemplary although his behaviour can be challenging at times. All

of the staff treat dad with dignity and respect and look past this awful dementia and see dad for the person he once was. They take time to talk to him and listen to his many stories and reassure him when needed. Dad is always clean and tidy and the cook offers lovely food which dad really enjoys. It’s been challenging for everyone due to the lack of visiting over the last couple of years, but communication over recent months has been really good due to the employment of a dedicated activities person who regularly does FaceTime calls with me as I live over a hundred miles away. Thank you to all the staff for becoming my dad's new family, we appreciate everything you all do.

Reply from Sarah Webb, Manager at Westley Court

Thank you for your positive feedback, I will pass on your comments to all staff members, especially activities.

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Review of
Westley Court
from P B (Resident) published on 21 March 2022

Submitted via Postal Card • Report

Overall Experience

I have been shopping with my coordinator for a new laptop and phone and like taking part in the activity groups here. I have also had support for shopping online. Enjoyed canal trips. I like walking around the grounds and taking photographs.

Reply from Sarah Webb, Manager at Westley Court

Thank you so much for taking the time to complete a review. It is lovely to hear that you are supported to have such great experiences and that you enjoy the activities and social events. I will pass this on to the staff.

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Review of
Westley Court
from S P (Daughter of Resident) published on 10 March 2022

Submitted via Website • Report

Overall Experience

Following the relaxation of the Covid restrictions and after what must have seemed like an eternity for residents, Westley Court reintroduced their ‘fine dining’ days. It was so lovely to see my mother and another resident friend enjoying this experience again. They were given their choice of food for

a three-course meal which was served in one of the lounges at a table laid with fresh pink linen, flowers and lotus folded napkins. The event was declared a resounding success with lovely food cooked to perfection – and served by a waiter in black tie! My father, who is also a resident but not well enough to take part, hopes to join in next time. Thanks to all concerned. To see my relatives treated with such dignity and respect is reassuring and a huge comfort in difficult and emotional times. I know they are looking forward to the planned Platinum Jubilee celebrations coming up later in the year.

Reply from Sarah Webb, Manager at Westley Court

It has been lovely to see the positive impact of reintroducing the " Fine Dining" at Westley Court. Thank you so much for this review. I will pass it on to the staff who worked hard to make it happen.

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Review of
Westley Court
from Chris H (Daughter of Resident) published on 22 February 2022

Submitted via Website • Report

Overall Experience

We have just had a fine dining experience with our father. He had a meal and dessert of his choice which we had the pleasure of enjoying with him.
How lovely it was to join him for a special meal with a private table with flowers and waitress service. The home made it a thoroughly enjoyable experience

for all of us.
What a fantastic idea it is to allow us to share precious time with our loved one who has dementia.
Thanking everyone for the effort they put in to make it special.

Reply from Sarah Webb, Manager at Westley Court

Thank you so much for your lovely review; so glad you enjoyed the experience. I will share this with all of the staff, particularly, the kitchen and activity, who worked hard to make this happen.

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Review of
Westley Court
from Madelaine F (Daughter of Resident) published on 24 November 2021

Submitted via Website • Report

Overall Experience

Nearly four months ago my 85-year-old mother was discharged from hospital for end of life care at Westley Court. She was in a dreadful condition and we were warned that she might die during the transfer.
She has received unfailingly professional and compassionate care from the fabulous team there.

Consequently, when dad had a heart attack the obvious place for him to recuperate was Westley Court, where Mom, Dad and the rest of the family have received such tremendous support and care.
My mother has improved so much that, two days ago, the team facilitated a small gathering of her family to celebrate her 86th birthday.
As a family, we cannot express how grateful we are.

Reply from Sue Houldey, Operations Director at Westley Court

Thank you so much for taking the time to write a review for Westley Court. The home has an excellent reputation and is known as a provider of excellent end of life care and support. We are so pleased to have been able to support both your Mum and Dad at the home, which I am sure will have been a great comfort to them both. I will pass on your thanks to the staff team at the home.

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Review of
Westley Court
from Emily B (Daughter of Resident) published on 16 November 2021

Submitted via Postal Card • Report

Overall Experience

My mum was put under the amazing care of Westley Court at the end of September 2021. It was her birthday two days later and the team made a lovely effort in making Mum feel welcome and made her a cake. The five weeks that Mum was at Westley Court was very stressful for us as a family but the team were

absolutely amazing. They were supportive and compassionate. We can't thank them enough for the care they give Mum.

Reply from Sue Houldey, Operations Director at Westley Court

Thank you so much for taking the time to review the care provided to your mum by Westley Court staff. We do everything we can to try and ensure that each stay at the home, whether for a short while or long term, makes the resident and their families feel well cared for and supported. It was our pleasure to organise the birthday celebrations which were enjoyed by everyone at the home.

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Review of
Westley Court
from S H (Daughter of Resident) published on 21 June 2021

Submitted via Website • Report

Overall Experience

Westley Court was able to admit our elderly father for respite care at very short notice following a deterioration in his health. He had previously been admitted to the home with my late mother for a short respite stay. The majority of the staff remembered Mum which Dad has found very comforting. The

staff were very welcoming to Dad and, without exception, are kind, caring and patient with an ability to see Dad as an individual with his own specific needs. Dad is settled and happy at Westley Court and our family are very grateful for this as myself and my two siblings do not live locally. Thank you to the Manager, Deputy Manager and all the staff for their care of Dad.

Reply from Sue Houldey, Operations Director at Westley Court

Thank you for taking the time to complete a review of the home. We are happy to accommodate new residents at short notice and were happy to welcome your Dad back as most staff remembered him well and enjoyed caring for your Mum. I will pass on your kind comments to the staff team.

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Care Home Owned by Coate Water Care Co Ltd in Worcestershire

Coate Water Care Co Ltd Locations in Worcestershire (1)

Coate Water Care Co Ltd Reviews in Worcestershire (41)

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