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Care Home Owned by Quarry Mount Care Ltd in Wiltshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Quarry Mount Care Ltd in Wiltshire

Only the locations & reviews in Wiltshire for Quarry Mount Care Ltd are showing below.

View the details of all 2 locations (with 79 reviews) owned by Quarry Mount Care Ltd

Quarry Mount Care Ltd Locations in Wiltshire (1)

 

1 Care Home owned by Quarry Mount Care Ltd in Wiltshire

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Quarry Mount Residential Care Home

83 Bath Road, Swindon SN1 4AX 

9.7 40 reviews
"Staff are always friendly, polite and very attentive to the residents. We believe that our relative is very well cared for, with lots of…"   Read all 40 reviews
Location Type Care Home

Quarry Mount is a specialist dementia Care Home with a welcoming, home-from-home atmosphere in a traditional style. The home offers permanent 24-hour care, specialising in caring for older people afflicted by various forms of dementia, in addition… Read more about Quarry Mount Residential Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 26 Rooms from £1,030 / week

Quarry Mount Care Ltd Reviews in Wiltshire (40)

9.7
Quarry Mount Care Ltd has a Group Review Score of 9.7 (9.651) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Quarry Mount Care Ltd must have a Review Score.

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Review of

Quarry Mount Residential Care Home

from S W (Great-Niece of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, polite and very attentive to the residents. We believe that our relative is very well cared for, with lots of effort being given to ensuring pastimes and activities are personalised, helping them feel comfortable and safe. We often receive detailed updates on their wellbeing
and the staff are always happy to arrange video calls for when we are unable to visit in person. The management is brilliant and works with genuine care for the residents.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review, we are delighted to hear of all your positive observations and that you are so happy with the care and attention your loved one receives - we will of course pass this on to our team.


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Review of

Quarry Mount Residential Care Home

from E D (Daughter of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care that my mum receives from all the staff at Quarry Mount. She seems happy in herself and is always well-presented. Management are very helpful and always pass on anything I need to know, for instance if Mum is unwell. The care home is a lovely environment for the residents
and always kept clean and tidy. I would recommend Quarry Mount for its excellence.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your positive review, we all at Quarry Mount are delighted you are so happy!


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Review of

Quarry Mount Residential Care Home

from Gillian G (Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Quarrymount has been great, I have only been here 8 weeks, I was living on my own and very sick. They have changed my life here. The staff are very caring. Nothing is too much trouble. I could not be more settled and happy and that's down to the staff and other residents. It's a calm
peaceful place. But also has great things going on (that is if you want it).
It just feels like home to me, with the added bonus of lots of friends living with you.
It's a nice old house with lots of old features with a nice garden which is kept lovely.
I can only add how happy and safe I feel, the staff work hard to keep us all that way. Well done Quarrymount.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

We are so delighted that you have settled in so well and that Quarry Mount now feels just like home to you. We really love having you as part of our QM family and so do the other residents who you now consider your friends, do too!


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Review of

Quarry Mount Residential Care Home

from Jo M (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home for my mother, I cannot praise the staff enough, they make everyone feel like it truly is their home and they are amongst people who really care. They are so very professional in everything they do. Their response rate is excellent whenever there is any potential issue regarding health
ensuring Mum is seen by a doctor, nurse or other professional immediately then straight away letting me know not only that there is an issue, but how they are already responding to it. They also keep everyone as busy as they want to be, take time to find out what they like doing or are interested in, provide a varied programme of entertainment and activities, spend time with each of the residents individually and are really easy to talk to when I have any questions or concerns. I really feel my mum is in safe hands!

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your kind review, we are delighted that you are so pleased with the care and provision given to your mother at Quarry Mount.


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Review of

Quarry Mount Residential Care Home

from T H (Daughter of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Quarry Mount for some time till his passing. The staff and the manager were amazing. So lovely caring and helpful. They will be forever in my thoughts for the time they supported my dad and our family. Thank you from me and family.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your review, we are delighted that you were so happy and will certainly pass this on to all the staff. It was a real privilege to take care of your dad as part of our Quarry Mount family!


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Review of

Quarry Mount Residential Care Home

from Kathy T (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and considerate staff. Good management and excellent communication with our family concerning Mum's care and continued care and medications. Excellent and varied daily activities to engage residents where possible. Environment although in an old building, is made to feel welcoming. Residents
have a beautiful garden which they can use in good weather. They can also where possible wander at will in the building and gardens.
Rooms are fairly basic, but very well cleaned on a daily basis and residents are encouraged to spend time in the lounges and conservatory.
The home has an open door policy for visits and from what I can see good relationships with the area they are in.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your review, we are delighted that you are so happy with your mum's care and will certainly pass this on to all the staff!


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Review of

Quarry Mount Residential Care Home

from Andrea J (Sister of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always received very good response from staff when I’ve requested help with my sister. She appears to be content on most of my visits. But would prefer her to be moved at the earliest opportunity to a bigger room where I’m sure she would be happier as this is one of the complaints she has. Her room
is very small. The staff are kind and helpful at all times to my sister. I visit regularly and never have a problem with them.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review and for your positive comments regarding the staff at Quarry Mount, we will be sure to pass these on. We are pleased that we were able to give your sister the opportunity to move to a larger room, and to accommodate her when she decided she preferred her original room as she said it was cosy and closer to her friend.


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Review of

Quarry Mount Residential Care Home

from Martin C (Son of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We booked my father into Quarry Mount for 5 days while we attended my daughter's wedding. Although physically quite well my father is 94 and very forgetful. We needed somewhere for him to stay that could care for him and also get him ready for the wedding service. Being able to leave him in the care
of the manager and the team and concentrate on our wedding planning, knowing he would arrive at the right place and the right time in the appropriate clothes. was a huge weight off our minds. All the staff at Quarry Mount were extremely helpful and my father was very grateful for the care they showed him while he was there.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your kind review. It was a great pleasure to look after your dad on your trip to the area for a family wedding. We are very happy you were so pleased with the care and attention he received during his visit with us. We hope we are able to welcome him again in the future one day when you visit the area.


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Review of

Quarry Mount Residential Care Home

from Sandra K (Daughter of Resident) published on 14 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in Quarry Mount Care Home. If we have any issues the manager and her team deal with them as soon as they are made aware of them. Staff are really lovely and very friendly. We call it a home from home.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review, we are delighted that your mum is so happy at Quarry Mount and that you feel the manager and staff team are so supportive.


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Review of

Quarry Mount Residential Care Home

from K P (Daughter of Resident) published on 14 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been helpful and respectful to myself and more importantly my mother. My mother is well looked after and great care is given to keeping residents entertained with outings when possible. Queries I have are listened to and dealt with as promptly as possible as I realise management can be
very busy. Overall, in the 2 months my mother has been at Quarry Mount, I have no complaints.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review, we are so pleased that you feel you are listened to and also reassured that your mum is well looked after and receiving great care!


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Review of

Quarry Mount Residential Care Home

from Melonie D (Daughter-in-law of Resident) published on 14 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Mum just after the King's coronation and she was very tired, as she had had a full day celebrating his coronation, which she said that she enjoyed, very much.
The staff were and always are brilliant and kept us updated on how Mum recovered from this.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review. We are so glad that your mum really enjoyed all our celebrations in the home for the Coronation. The staff will be very pleased to know you are so happy and we will definitely pass this on.


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Review of

Quarry Mount Residential Care Home

from S W (Daughter of Resident) published on 7 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have good words to describe my dad's experience whilst he's been living at Quarry Mount. He has settled in so well. It's a relief to know he's very safe. The staff I have met have all been very nice and polite. The management are great too.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your kind review, we are delighted that you are so pleased and will certainly pass this on to all the staff.


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Review of

Quarry Mount Residential Care Home

from R R (Son of Resident) published on 17 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, everything runs very smoothly and staff are very attentive. Although food is generally good, more attention to client menu requests, when food is served up, would ensure they get whatever they ordered. Sometimes requests take a long time to fulfil due to forgetfulness. I am happy with my
mother’s care in principle, it just requires a few tweaks that I am sure the manager will have sorted.

Reply from Susan Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review and positive comments and ratings. We take on board all feedback given as this helps us in rectifying any issues allowing us to address them as soon as possible.


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Review of

Quarry Mount Residential Care Home

from Jacqueline R (Niece of Resident) published on 16 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit or see posts from Quarry Mount, the residents, especially my auntie, are smiling, happy and well-looked after. The staff care deeply about the residents which shows when you visit and the information they have to hand about my auntie.
Thank you for putting my mind at peace.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your very kind review. We are delighted that you are so happy your auntie is well looked after and this gives you peace of mind.


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Review of

Quarry Mount Residential Care Home

from Paul H (Nephew of Resident) published on 8 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have liaised with the Manager regularly over the past 6 months at least about moving my aunt into the home. She has been so refreshing and easy to deal with despite her extremely busy role at the home. She always has time to talk and her responses are always very informative. Her assistance helped
me persuade my aunt to go into 24/7 care in one of the self-dependant bungalow rooms and she has settled in very well against all expectations. She continues to be very helpful and friendly whenever I contact quarry mount from Australia to check up on the welfare of my aunt.
She's a star and is representative of all the staff at the home and epitomises what families look for in a fantastic care home manager.


Well done.


Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

We are delighted that your aunt has settled so well in one of our bungalows which is helping to fulfil her independent needs. We also very much appreciate your kind comments regarding our Manager and all the staff team.


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Review of

Quarry Mount Residential Care Home

from J P (Daughter of Resident) published on 9 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and Dad are really well looked after.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you for taking the time to give your review. We are delighted you are happy Mum and Dad are being well looked after.


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Review of

Quarry Mount Residential Care Home

from Jane K (Daughter of Resident) published on 8 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Quarry Mount in October 2021. The staff made Mum's move from her home into Quarry Mount very smooth. I cannot thank them enough for the care mum is receiving. She is really happy, which puts my mind at ease. Mum loves the regular singalongs. I would have no problem recommending Quarry
Mount to friends and family, who have need of care.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your kind review. It is lovely to see how well Mum has settled in and enjoys all the entertainment!


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Review of

Quarry Mount Residential Care Home

from P G (Daughter of Resident) published on 5 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother went into respite care and is now a resident. The staff and facilities are very good. Due to Covid, the family haven't been able to see her room. She seems happy, and we, as the family, are happy knowing she's being looked after by people who care for her and her needs.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your kind review. We appreciate this and are very pleased to see that you are so happy with the care your mum receives!


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Review of

Quarry Mount Residential Care Home

from Paul D (Son of Resident) published on 31 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very helpful. They are very, very orientated towards doing the best and creating the best lives for the residents.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your kind review and acknowledgement that the staff do their best to enhance the lives of those they care for is very much appreciated. It is certainly something we all strive to do!


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Review of

Quarry Mount Residential Care Home

from B C (Daughter of Resident) published on 22 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very difficult to provide a review as have only been able to visit a few times before lockdown. However, the staff and management are very helpful with phone contact and health information.

Reply from Sue Harris, Director at Quarry Mount Residential Care Home

Thank you very much for your review. The lockdown situation is so unfortunate as when the home is running normally (Pre Covid) we very much welcome and encourage open visits from family and friends. We hope it will not be too long before we can welcome everyone back in the home once more.


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Awards / Recognitions (0)

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