Which BCOP Care Homes have the highest review score?

Robert Harvey House , Neville Williams House & Anita Stone Court have the highest review score.

BCOP | 3 Care Homes | 138 Reviews

Review of
Anita Stone Court
from Martin F (Son of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

Our family member was in Anita Stone Court nursing home for five months and we are happy with the care he received. The staff are caring and considerate and the general atmosphere is warm and friendly throughout the home and everything appeared to run smoothly whilst I was there.

Reply from Carla Smith, General Manager at Anita Stone Court

Thankyou for your kind words. We are truly grateful for your feedback and are delighted to hear that you felt your loved one was well cared for. It means a lot to our team to know that our support made a difference.

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Review of
Neville Williams House
from Jane R (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

My 94 year old mother, who suffered from dementia, moved from a local Care Home to Neville Williams House in November 2024 as she needed more specialised care.Mum's lovely light room was always clean and tidy and overlooked the garden.She spent the last few months of her life supported by a wonderful

team of Carers and Nurses who coped heroically with her challenging behavior, always staying patient, kind and respectful to her.All the Staff and Managers there were so friendly and gave us lots of support and good advice.My family and I would highly recommend Neville Williams House to anyone looking for an excellent Nursing Home.

Reply from Amy Beasley, General Manager at Neville Williams House

Thankyou for your kind words it was a honour to care for mom and she is missed by all the team at Neville Williams .

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Review of
Anita Stone Court
from Elaine T (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

The care home is amazing. My 97yr old Mum passed away with extreme dignity, care and kindness. The staff provided the best care I could of wished for my mum. I will not forget them.

Reply from Carla Smith, General Manager at Anita Stone Court

Thank you so much for your kind words. It was truly our privilege to care for your mum during her final days. Our team is dedicated to providing comfort, dignity, and support to both our residents and their families, and we are grateful to have been there for you during such a difficult time. Your feed back means a lot to us all at Anita Stone Court.

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Review of
Robert Harvey House
from Bavinda C (Son of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Our mum was a resident at Robert Harvey House for nearly 9 weeks before she departed us forever. During this period, she was cared for 24/7 by such a dedicated group of people with the utmost respect, dignity, love and care, which goes above and beyond their duty. An equal level of respect was extended

to all the family and visitors any time of day, infectious smiles, made us feel most welcome. Their statement in reception "Our residents do not live in our workspace, we work in their home" are not only mere words on a wall, but a profound living example. Our experience made us feel as if they had adopted our mum, and our mum adopted them as her daughters. On behalf of all family members, I would like to sincerely thank so much all the staff and look upon them as angels in disguise. This has left a lovely experience in all of our hearts and we will tap into it to fill a big void.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your incredibly kind words and for taking the time to share your experience at Robert Harvey House. It was truly an honour and privilege to care for your mum during her time with us, and we are deeply touched to know that our team was able to provide comfort, dignity, and love to her and your family during such a precious time. Our mission has always been to create a warm and compassionate home for our residents, and knowing that this was felt so deeply by your family means the world to us. Your words serve as a testament to the dedication of our staff, who care for every resident as if they were their own family.

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Review of
Neville Williams House
from J M (Sister of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

My sister has been a resident in Neville Williams House for 19 months. Her comments on the carers who look after her are, "Nothing is too much trouble for them.", " They are always polite and say please and thank you", "They want to do all they can to help me".
I, too, have always found the carers

cheerful, polite and helpful. I think they do a difficult job, and yet they have a caring and supportive attitude. They should be commended.

Reply from Amy Beasley, General Manager at Neville Williams House

Thank you for your review. It is always great to hear that you have witnessed kind and caring attitudes from the staff at Neville Williams. We want to ensure that all care we deliver is of a high standard. As always, our door is open if you wish to discuss any aspects of the placement.

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Review of
Anita Stone Court
from H G (Daughter of Resident) published on 31 December 2024

Submitted via Postal Card • Report

Overall Experience

I have found the care home manager to be very helpful. Due to a financial error, we were being charged the wrong amount for Mum's 24-hour care. We had a series of meetings to rectify the shortfall and a helpful, considerate understanding was reached. I had complained that some of the food served seemed

like 'convenience' food. The manager took the trouble to show me that their food was made with fresh ingredients, even giving me a tour of their ambient fridge room.

Reply from Carla Smith, General Manager at Anita Stone Court

Thank you for taking the time to leave such a wonderful review about Anita Stone Court. Your kind words mean so much to our team and truly highlight the hard work and dedication we put into providing the best possible care for our residents. It's always heartwarming to know that our efforts make a positive difference. Your feedback inspires us to continue striving for excellence in everything we do.

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Review of
Neville Williams House
from M M (Daughter of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My mother has been in Neville Williams House for 3 weeks now, she is very poorly and was transferred from hospital to this home.
I cannot praise them enough, as a nurse myself, I can be over-critical of healthcare, but the care they have provided is exceptional, they manage every aspect of care with

great care, respect and to a very high standard. The management of the home is excellent and the staff delivering the care are second to none.
As soon as she arrived she was allocated a named nurse, who has been really supportive to my brother and I and is really skilled at managing patients with end-stage dementia.
Both of my parents have been in a number of homes over the last few years, and my only regret is that we didn't find this home sooner.

Reply from Amy Beasley, General Manager at Neville Williams House

Thankyou for your review the staff at Neville Williams are dedicated to the care we provide to our residents. It is very heart warming to hear how touched you have been by the care you have witnessed at the home this is what we strive for person centered care. Thankyou for allowing us to care for your loved one.

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Review of
Robert Harvey House
from I W (Daughter of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

Thank you very much for the care you gave my mom in her final month. The staff were always so nice and friendly. My mom seemed very happy and at peace. I would highly recommend this care home. Continue to keep up the good work you are all doing.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for your lovely review and for taking the time to write it. End-of-life care is so emotional for families and thank you for trusting our home to give your mother and your family support at this difficult time. I will share your review with the rest of the team. Regards.

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Review of
Anita Stone Court
from J W (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum has vascular dementia for several years and has been at this home for 4 years. She has always said that she is happy. We had to take her off site for a dental appointment and on our return to the house, she became confused, not recognising where she was and unable to independently navigate to

the room, not recognising her room and became inconsolable. Various members of staff came to our aid, deploying their care, experience and empathy to distract Mum by taking her to a different room (their sensory room) and engaging her is a quiet activity. It was reassuring for me to witness my mum being cared for in this way.

Reply from Carla Smith, General Manager at Anita Stone Court

Thank you for taking the time to complete a review. It is very reassuring that the staff took control of the situation and offered reassurance to your mother during a distressed time. We always strive to do better than we did "yesterday" and by receiving feedback this enables us to monitor and reflect on the care the high standards of care that we provide to our service users.

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Review of
Robert Harvey House
from S R (Son of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience

We have had a really good experience with Robert Harvey House. They've cared for my parent very much as an individual, and communication has been easy and thoughtful. A few times they have gone the extra mile and that has made a real difference. The staff team are focused on creating a sense of community.

I would definitely recommend it.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to write such a lovely review. I will pass on your lovely comments to the team.

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Review of
Anita Stone Court
from David B (Son of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

Before Mother came to Anita Stone Court she had been in hospital for 2 months and was very poorly, subdued and not really very happy as you can imagine. Well, what a turnaround, after a few weeks in Anita Stone Court Mother started to show signs of her old self with her special personality and sense

of humour showing again. This is all to do with the way she has been cared for and the dedication given by all the staff members who are a credit to Anita Stone. Keep up the good work.

Reply from Helen Gore, CEO at Anita Stone Court

Thank you so much for taking the time to write a review, and I am so happy to hear that your mum is doing so well at Anita Stone Court. We are very proud of the team there and the genuine care that our colleagues have towards our residents. We know that this 'care that comes from the heart' means residents thrive. I notice some areas have scored 4 out of 5, please do speak to our team on-site about any improvements you feel we could make, as we strive for excellence in all areas. Best wishes to you and your mum.

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Review of
Neville Williams House
from Elizabeth M (Daughter of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

My dad is a resident at Neville Williams, Birmingham. The carers seem to truly like him and know him (as he is now.) They treat him with respect and love. The lounges and corridors are very nicely done out with a lot of care. I'd like more activities, crafts, and singing to happen.

Reply from Amy Beasley, General Manager at Neville Williams House

Thank you for your lovely review, the staff always strive to get to know residents well taking a genuine interest. Please speak directly with our activity team for any specific activities you would like to see and they will be happy to help.

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Review of
Neville Williams House
from Michelle M (Daughter of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

The care that my mom receives at Neville Williams House is excellent, the staff are kind and caring and go the extra mile to make sure she is comfortable, all the staff hold different qualities and together they make a great team that puts the wellbeing of the residents first. As a family member whose

parent is on palliative care, you feel supported at all times as they wrap their care around you as well as your loved one. Thank you Neville Williams House.

Reply from Helen Gore, CEO at Neville Williams House

Thank you so much for taking the time to write a review, and I am so happy to hear that you feel supported as a family, as well as finding the care provided to your mom to be of the best quality. We feel honoured that you chose us as it is a privilege to look after people in their final years/days and make them as comfortable and fulfilling as possible. If you feel there are any improvements that could be made, please do let us know as we strive for excellence and continuous improvement.

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Review of
Anita Stone Court
from John C (Son of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

Mum has recently moved into Anita Stone Court and I am so glad we have come here. From the moment we arrived, we were fully involved with planning Mum's care. We were introduced immediately to her named nurse and her key worker and all the staff have made an effort to get to know Mum and understand

her needs and preferences. The manager and all of the team have been the epitome of kindness and seem to actively enjoy what they are doing making the environment a happy and warm place to be.
Mealtimes are made very sociable which is a bonus for Mum who doesn't like to eat alone and the food is excellent. The bistro where we can come and have a drink or snack as a family, together with Mum, is a real bonus.

Reply from Carla Smith, Interim General Manager at Anita Stone Court

Thank you so much for taking the time to write a reply and I am thrilled to hear that you have found our services and care to be of the highest quality. We strive for excellence and know that the little things matter (it's one of our values!) so to hear that you have been fully involved in the care package is fantastic. Getting it right for individuals is so important and I'm delighted to hear that this was your experience. We are so proud of our team at Anita Stone Court, thank you for choosing us to look after your mum.

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Review of
Robert Harvey House
from C G (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

Superb care of a very high standard. My parents have varied needs and they are given the opportunity to live as fully as they can in a safe and welcoming, homely environment. There are lots of great quality activities for them to join in with, throughout the week, with a great sense of community. They

also have the option of relaxing in their own space. They are listened to and the staff are exceptionally good at keeping us informed about their wellbeing. Thank you to everyone at Robert Harvey House!

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for such a lovely review, I'm so pleased your parents have settled in so well and they truly feel that this is their home and second family.

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Review of
Robert Harvey House
from J G (Son-in-law of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

I have visited on a number of occasions and always found the staff welcoming. The taff always check on the wellbeing of residents whether in their room or in the living room areas. As visitors, we are kept informed of the current status of my mother in law and she is well looked after. Keep up the good

work.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home.

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Review of
Anita Stone Court
from N A (Son of Resident) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience

As my dad does not suffer with any cognitive difficulties, food is the most important experience that a patient can have outside of daily care. He is and was an excellent cook and the whole food experience is a big part of his day. Please try to involve him with choices and food that could stimulate

his overall experience.

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Review of
Robert Harvey House
from Margaret S (Daughter of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for the past nine months. We have found Robert Harvey House to provide excellent care in a professional and compassionate manner. The standard of hygiene has been exceptionally high, and the staff, in our opinion, are well-trained, personable, and helpful. Robert Harvey

House provides a number of social activities, which the residents can participate in.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home. I will pass on your thanks to the team. If you can think of any further improvements we can make to the home please let me know, we are always looking for continuous improvement.

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Review of
Anita Stone Court
from Stephen F (Son of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

Met with the General Manager to carry out a 6-month review of my Mother's stay.
I felt that the manager had a good level of awareness of Mom's challenging behaviour and was able to talk, in detail, about how this has changed over this period.
The manager struck me as being in tune with her role and

how that relates to residents, family, and team members alike.
Throughout the manager appeared to be highly motivated and enthusiastic about what she is responsible for.
I complimented her on the attention and care given to my Mother and, in particular, the positive culture that provides this.

Reply from Gill Hutchinson, Marketing& Fundraising Manager at Anita Stone Court

Thank you for your lovely review. It's good to know we are appreciated and to hear that your mother is receiving the care she needs.

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Review of
Robert Harvey House
from K K (Daughter of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

Having spent the last 6-8 months looking for a care home to give my sister and her husband some respite from caring for our parents, we were getting pretty desperate. There is such little provision for couples, and we saw some swanky places where staff were so anxious and over-managed and frankly not

very kind to residents. Robert Harvey House was a godsend. Relaxed, kind and thorough, staff here take professional pride in their work, and residents are respected and looked after socially and psychologically as well as physically. Not only this, but you'll see how imaginatively the residents are cared for; there's a sweet shop with a freezer full of ice cream for residents to help themselves! It was the animals who really swung it as far as our parents were concerned though. Two sweet little goats, and a flock of concerned and sometimes obstreperous parrots engage with everyone on the same gentle and trusting terms. You can see how Robert Harvey House gained its CQC rating for efficacy.

Reply from Anthea Reid, Manager at Robert Harvey House

Thank you so much for taking the time to review our home. I'm so pleased up and your family feel the passion and compassion our staff hold close to their hearts. "Care from the heart" is the centre of BCOP. If there is anything you or your parents think we could further improve from, please come and have a chat. My door is always open.

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Care Homes Owned by BCOP

BCOP Locations (3)

BCOP Reviews (138)

Anita Stone Court

Neville Williams House

Anita Stone Court

Robert Harvey House

Neville Williams House

Anita Stone Court

Neville Williams House

Robert Harvey House

Anita Stone Court

Robert Harvey House

Anita Stone Court

Neville Williams House

Neville Williams House

Anita Stone Court

Robert Harvey House

Robert Harvey House

Anita Stone Court

Robert Harvey House

Anita Stone Court

Robert Harvey House

Awards / Recognitions (1)

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