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Care Homes Owned by Interhaze Ltd in West Midlands

  • Care Homes Owned by Interhaze Ltd in West Midlands

Interhaze Ltd Locations in West Midlands (4)

 

4 Care Homes owned by Interhaze Ltd in West Midlands

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Minster Lodge

6 Westminster Road, Earlsdon, Coventry CV1 3GA 

6 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Mental Health
  • Younger Adults
  • 25 Rooms
The Spinney Care Home

Brownshill Green Road, Coventry CV6 2EG 

8.2 22 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 26 Rooms
Holyhead Care Centre

85-89 Holyhead Road, Coventry CV1 3AD 

  • Care Provided
  • Residential
  • Short Term/Respite
  • Mental Health
  • Younger Adults
  • 30 Rooms
Cedarwood Care Centre

107 Sutton Road, Erdington, Birmingham B23 5XB 

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 38 Rooms

Interhaze Ltd Reviews in West Midlands (28)

Reviews Posted for members of Interhaze Ltd

Overall Experience

  • 15
  • 5
  • 0
  • 0
  • 0

Date Published

28
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Review of

The Spinney Care Home

from Jean M (Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how surprised and happy I was to come to the spinney care home as I didn't know anything about it. The staff are wonderful, helpful and lovely. I was very reluctant when I come from hospital to the Spinney and I ]was very well looked after like at Spinney and the service was clean
and food great. Staff was very helpful with my recovery and they make me happy at Spinney. My bedroom was lovely and clean. I can't fault the service.

Reply from Sarah Murphy, Home Manager at The Spinney Care Home

Thank you so much for your kind words. We're delighted to hear how happy you were with your stay at The Spinney. It means a lot to the team to know their care and support made such a positive difference to your recovery. Wishing you all the very best!


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Review of

The Spinney Care Home

from Beverley B (Niece of Resident) published on 13 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt broke her hip and after a two-week hospital stay, needed care home convalescence, which was provided by Coventry City Council at The Spinney Care Home. The first impressions were fantastic and have remained so throughout her six-week stay. Showing and giving professionalism, caring, kind and
clean. Should the need arise, I would definitely apply for future accommodation for my aunt, even if we have to pay. Ten out of ten.

Reply from Sarah Cooke, Home Manager at The Spinney Care Home

Thank you for your very kind words, this positive feedback will be passed over to the team!


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Review of

The Spinney Care Home

from Charles H (Son of Resident) published on 14 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for our Mother is excellent and she always seems clean and happy. Staff are always polite and courteous. The Covid Policy is strict, protecting staff and residents. Home always looks clean and tidy and is in pleasant surroundings.

Reply from Sarah Cooke, Home Manager at The Spinney Care Home

Thank you for your very kind words, these will be passed to the team and are very much appreciated.


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Review of

The Spinney Care Home

from S E (Daughter of Resident) published on 21 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is the staff that make The Spinney. My dad always said how kind they were. Whenever I visited they always let me know how my dad was doing and were very supportive at his passing.

Reply from Sarah Cooke, Home Manager at The Spinney Care Home

Thank you for your kind review, your dad will be sorely missed.


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Review of

The Spinney Care Home

from Sapna P (Daughter of Resident) published on 20 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and management who made my dad feel welcome and cared for when he couldn’t be independent. Genuine staff and always happy to accommodate any requests. Very polite staff and nothing was ever too much trouble. A big thank you for caring for my dad in his time of need, it is so appreciated.

Reply from Ravi Patel, CEO at The Spinney Care Home

The last few years have been really hard due to covid for all of us both physically and mentally. To hear that your dad had great care at The Spinney Care Home gives me and my staff a lot of encouragement to keep on going and doing the best for everyone. Thank you very much for taking the time to share this with us.


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Review of

Minster Lodge

from Janet B (Sister of Resident) published on 30 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home since my brother moved in, he is now safe. The staff are amazing, they are very friendly and very helpful. The staff always keep you informed of the care of your relative and the manager is lovely and very caring. They do a fantastic job with the residents l would definitely
recommend this care home to anyone thinking about putting their loved one in a care home.

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Review of

The Spinney Care Home

from Norman B (Resident) published on 15 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are first class. The care is excellent, please pass on to the staff. Thank you.

Reply from Sarah Cooke, Manager at The Spinney Care Home

Thank you ever so much for this kind review, I will ensure I pass this lovely review onto all of the staff here at the Spinney Care Home.


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Review of

The Spinney Care Home

from Ann A (Resident) published on 15 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In an emergency, I had to be taken into care. I was unable to care for myself to the point of self-neglect. In five weeks the care has been excellent to the point of getting to what is normal. This is due to the encouragement and gentle care, masses of rest and a healthy weight.

Reply from Sarah Cooke, Manager at The Spinney Care Home

What a lovely review, thank you ever so much from all the staff here at the Spinney Care Home.


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Review of

The Spinney Care Home

from Jackie B (Daughter of Resident) published on 7 October 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was a resident of The Spinney for over two years and was happy there and enjoyed a good relationship with a majority of the carers. He wasn't always the easiest person to get along with but he was treated with respect and information was shared with me to try and make things easier. There were
some minor issues at times but they were dealt with professionally and resolved.

Reply from Sarah Cooke, Manager at The Spinney Care Home

Thank you, Jackie, for your honest and lovely review - we all wish you the very best for the future.


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Review of

The Spinney Care Home

from Vanda (Daughter of Resident) published on 4 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at The Spinney just four days ago from hospital and in the most challenging health environment, we have ever known. I was immediately put at ease by the manager, who responded to my first email immediately and then sent a beautiful photo of my Mum. It was so reassuring to see her happy,
clean and safe. When I delivered a suitcase of my mother’s belongings, I was met by a most professional care worker who kept to all requisite protocols at the door. I found the notice on the door of The Spinney explaining Covid restrictions reassuring too.
Since then all my questions have been answered and I am confident of the high quality of care my mother is receiving.

Reply from Sarah Cooke, Manager at The Spinney Care Home

Thank you for your very kind and positive review, we really appreciate it.


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Review of

Minster Lodge

from Sue C (Friend of Resident) published on 7 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident was clearly loved and very happy residing at the home. We visited regularly and always received a friendly welcome. In particular, the manager went to great steps to ensure the resident had the best care and quality of life despite the disability that made her life very challenging. I
was blown away by the love and care, dignity and respect shown to the resident. There was always a family atmosphere. The resident lived at the home for 7 very happy years where she thrived as much as possible which was difficult due to her degenerative illness. During the last week, she was in hospital and received 24 hour beside care from loving staff who stayed with her until she passed. We are so thankful to the manager and staff for the incredible care that was given.

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Review of

The Spinney Care Home

from Siobhan C (Daughter of Resident) published on 29 April 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic care home, with staff who go above and beyond the call of duty. One member of staff has not just provided amazing care for my father, but her support towards myself has been outstanding. The care home is set in beautiful surroundings and is very well maintained. An absolute pleasure
to know my father is safe there.

Reply from Sarah Cooke, Manager at The Spinney Care Home

Thank you very much for your thoughtful comment. We are always here to support you and your father.


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Review of

The Spinney Care Home

from Rachel M (Daughter of Resident) published on 11 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects if care here.
No complaints at all!

Reply from Sarah Cooke, Manager at The Spinney Care Home

Thank you, we really appreciate your lovely review.


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Review of

The Spinney Care Home

from Susan M (Daughter of Resident) published on 11 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives very good quality of care by all staff, staff are very friendly and compassionate towards my mum.

Reply from Sarah Cooke, Manager at The Spinney Care Home

Thank you for your very kind words, your mum is a pleasure to have here at The Spinney Care Home.


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Review of

Minster Lodge

from M M (Friend of Resident) published on 9 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a long time friend who is being cared for at the facility. I have found staff to be open, caring and available to assist in any way they can. My friend is settled, well looked after and happy here. Well done all involved!

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Review of

Minster Lodge

from Susan S (Friend of Resident) published on 9 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Minster Lodge to see a friend I knew who was living there and I felt very welcomed by all-staff, management and other residents living there. Staff were very helpful and inviting.

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Review of

Minster Lodge

from Tim L (Brother of Resident) published on 26 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been at Minster Lodge for many years – this is at least his seventh year, and it is probably longer. I was impressed with the home from early on, and particularly with the manager and staff, who have always been friendly, efficient and willing to go out of their way to help us when I
have visited. The room he now has is particularly good: he was able to buy a chair and sofa to make it even better. He seems to like the food and is usually happy with the staff, though he has occasional periods when he is unhappy with everyone. The staff are good at coping with this. I think it would be difficult to find a home as good for him.

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Review of

The Spinney Care Home

from R B (Friend of Resident) published on 24 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I liked the set up of The Spinney, homely and warm. The staff were very kind, nothing was too much for them. My friend went for respite over Christmas. We felt welcome and liked the friendly atmosphere, meals, activities, especially his spiritual well being. He was ready for church every Sunday, well
dressed and smart. Thanks to the manageress and others, you are superb at what you do.

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Review of

Minster Lodge

from S J (Daughter of Resident) published on 24 February 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the quality of care being provided for my relative.
She is treated with dignity, respect and given excellent care, as are we when we visit or approach or contact or visit the residential home either when planned or not.
The residents are well supervised in the main lounge
and activities and a good routine is in place.
Communication between staff and me are good. They are always open to suggestions and ways in which they can enhance the individual care needs of my relative.
They have always carried satisfactorily any actions that needed addressing for the care of my relative within a short time span, they have listened and acted with understanding and care so that the maximum quality of care has been optimised for my relative's individual needs and situation.
The cleanliness of my relatives home and room is excellent as is the interaction with my relative and encouragement to enhance her well-being and health.
A good nutritional menu and foods are provided.

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Review of

The Spinney Care Home

from C A (Son of Resident) published on 21 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only concern is regarding staff turnover, which may impact the continuity of care.

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Awards / Recognitions (0)

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