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Care Home Owned by MACC Care Ltd in Leicestershire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by MACC Care Ltd in Leicestershire

Only the locations & reviews in Leicestershire for MACC Care Ltd are showing below.

View the details of all 15 locations (with 803 reviews) owned by MACC Care Ltd

MACC Care Ltd Locations in Leicestershire (1)

 

1 Care Home owned by MACC Care Ltd in Leicestershire

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Watermead Rose Nursing Home

514 Melton Road, Leicester LE4 7SP 

9.9 62 reviews
"Right don't no where to start from the moment we had an appointment with Customer Relationship Manager she was very knowledgeable and very…"   Read all 62 reviews
Location Type Care Home

Watermead Rose is a bespoke new care home, designed and equipped to deliver exceptional residential, nursing, dementia, respite and bariatric care. With luxurious en-suite accommodation for up to 80 residents set across three floors, the beautiful… Read more about Watermead Rose Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 80 Rooms from £1,350 / week

MACC Care Ltd Reviews in Leicestershire (62)

9.8
MACC Care Ltd has a Group Review Score of 9.8 (9.753) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MACC Care Ltd must have a Review Score.

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Review of

Watermead Rose Nursing Home

from Anita S (Niece of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie moved in this Carehome from another care home in reading. We didn't have any problems moving her here. Staff is very helpful. My auntie is very happy here and her health is improving a lot She is getting lots of activity and going out and about. Excellent service we are receiving here.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you for reviewing our care home. We are delighted that your Auntie is so happy here and you are happy with our service. We enjoy her company at all of the activity sessions and events she attends. It is our pleasure to care for her.


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Review of

Watermead Rose Nursing Home

from Rakesh B (Son of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right don't no where to start from the moment we had an appointment with Customer Relationship Manager she was very knowledgeable and very professional and explained what Watermead Rose would offer, can't even think of 1 bad thing to say about the home, the staff showed so much compassion and respect
for my father, you hear horror stories about carehomes but every night our family manbers left knowing that my father was in good hands and informed daily on what happened during the night, such a lovely family from careers, nurses to even the cleaners which all come to greet my father which made the experience amazing would recommend this carehome to everyone, like a 5star hotel, absolutely fantastic, words can't even describe how blessed my Dad was to looked after by such beautiful and caring humans, who love there jobs!! Not 1 fault

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you so much for taking time to write this comprehensive review and for your kind comments. Our staff are committed to supporting both residents and their families and we are so happy that you felt their genuine compassion. Thank you for entrusting us with the care of your father.


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Review of

Watermead Rose Nursing Home

from R B (Daughter-in-law of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible staff - they truly feel like family. It was like receiving care in a home-away-from-home environment. I would highly recommend this place to anyone seeking a compassionate, family-oriented team. Thank you so much for everything you did for my father-in-law; words can't fully express how grateful
we are.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you so much for your kind comments. We are thinking of you all. It was our pleasure to care for your lovely father-in-law.


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Review of

Watermead Rose Nursing Home

from Kamini B (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been wonderful for my dad. He has been cared for by all the lovely care staff and nurses, as he would have done if we bought him home. I would like to thank the team for their personal touch calling my dad 'Kaka' (uncle) when feeding or dressing him. A true home from home.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Your review means so much for our team, thank you for writing it. We are so pleased you felt the team supported 'Kaka' with personal touches that made him feel valued and respected. Thinking of you all.


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Review of

Watermead Rose Nursing Home

from P G (Niece of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Auntie came to Leicester from Leeds to a far better place. She is happy and we are happy.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you for your kind review. We are delighted that you feel Watermead is a better place for your Auntie. It makes us happy that your Auntie and you are happy too.


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Review of

Watermead Rose Nursing Home

from K R (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the care and attention that is given. It is the unexpected that is so impressive. Like a carer returning to work after time away made an effort to visit and introduce themselves. The communication is great and staff make themselves available to answer questions. I am 100% confident in
the care being given.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you so much for your lovely review and kind words. Our staff love getting to know our residents and spending time with them. We are delighted that the care we provide brings you such confidence.


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Review of

Watermead Rose Nursing Home

from Tracey M (Wife of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been extremely difficult for our family having to accept that we needed to access care and support from a nursing home. My husband was admitted to Watermead Rose at the beginning of the year. From the moment I stepped into the reception area I felt that I'd made the right decision and six weeks
on I haven't experienced any doubts. Recently one of the carers summed it up when she said that the staff not just care for their residents, they care for their families. Every single member of the army of staff have treated my husband and our family as individuals and have done their absolute utmost to provide care which is tailored and personal. This facility is absolutely outstanding.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

A huge thank you for taking the time to write this heartfelt review. Our staff feel privileged to care for our residents here at Watermead Rose. We are delighted that you and your family feel valued as part of our Watermead family too. I will ensure our team of care and nursing staff read your review, as well as the wider teams who play their part in making Watermead a warm and welcoming environment. We are thrilled you feel our home is outstanding, thank you so much.


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Review of

Watermead Rose Nursing Home

from C K (Wife of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home. Experienced, knowledgable team. Friendly environment.

Reply from Sue Estcourt, Customer Relationship Manager at Watermead Rose Nursing Home

Thank you so much for your positive review, it means a lot to the team to receive feedback. Thank you again for your kind words.


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Review of

Watermead Rose Nursing Home

from H B (Power of Attorney of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing, very friendly and treat residents with dignity and compassion. Always very reassuring. If I have any concerns they are addressed immediately and resolved, this is priceless.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you so much for taking the time to give us such a positive review it means a lot to the team to receive this feedback.


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Review of

Watermead Rose Nursing Home

from J W (Niece of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very caring and professional. Always had time to speak with me regarding care, either in person or over the phone.
Room clean and airy.
Welcoming and helpful receptionist.
GP surgery links also very smooth/efficient.
Would definitely recommend.
Thank you all so much.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you so much for taking the time to complete our review detailing your experience of Watermead rose. I am so glad that it has been a positive experience for both you and your loved one.


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Review of

Watermead Rose Nursing Home

from Max A (Nephew of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home, well looked after. Staff very attentive, caring and made a fuss of the residents. Facilities and activities superb and outstanding.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you so much for your kind review and glad that you have had a positive experience of the care and environment at Watermead Rose Care Home.


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Review of

Watermead Rose Nursing Home

from Raymond L (Husband of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first opinion of this care home from outside was brilliant, when I walked inside I was astonished to find its appearance staggering. As my time went on visiting my wife I was amazed, every visit to all areas I was overwhelmed with the cleanliness. Overall the care home is brilliant in all areas.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you so much for your lovely review. I am so pleased your experience has been so positive for both of you.


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Review of

Watermead Rose Nursing Home

from C T (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care received was to a high standard, staff friendly, caring, compassionate and professional, activities very good at the care home, Mum celebrated her 90th birthday while a resident, the staff laid on a little party for her.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you so much for your lovely review it was a pleasure having your mum here at Watermead and look forward to welcoming her again soon


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Review of

Watermead Rose Nursing Home

from P D (Friend of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is my brother who I have known for over 50 years and I love him dearly. This diagnosis has been heartbreaking for me and his friends so to see him be so well looked after and his needs being met is amazing. He is a very individual character and has not lived a conventional life so for staff
to respect this is wonderful. Thank you and God bless.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you so much for this heartfelt review it has been a pleasure having him at the service and glad that that you and him have felt comfortable here at Watermead


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Review of

Watermead Rose Nursing Home

from Debbie S (Daughter of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved to Watermead Rose Nursing Home and we are very pleased with the care she is receiving. It was a big decision when looking at nursing care but we have certainly chosen the best place for my mother. She has taken time to transition but with the help and support of all staff
she is doing very well and receiving the care she so deserves. We are very happy.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you so much for your lovely review and taking the time to complete this and glad that your experience has been positive.


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Review of

Watermead Rose Nursing Home

from Beatrice G (Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a happy place, clean, warm, staff are really good, caring and friendly and very helpful and always go above and beyond what is required of them. Ironing, washing etc. is marvellous, clothes always returned very quickly.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you for your lovely review of your continued experience of Watermead and we continue to want to encourage your feedback to support us in our continual improvement of the service


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Review of

Watermead Rose Nursing Home

from Raj P (Son of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are very modern and par excellent and all accommodation is widely spread with ample corridor space. It is well run by all staff and the catering staff are very flexible providing excellent tasteful food. The nurses are well-trained and do their duty diligently. Watermead Rose really alleviate
our responsibility for care as they are professionally taking care of everything.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you so much for your positive review of you and your mother's experience at Watermead Rose. We are very pleased that the home has met your expectations and I will share this with the team.


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Review of

Watermead Rose Nursing Home

from Shirley S (Granddaughter of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to thank all at Watermead Rose for looking after my nana so well up til the end. Always had time for her even though she was bedbound and my nana always smiled when she saw the care staff. Lovely, caring staff, very friendly, nothing too much trouble.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you for taking the time to complete a review on your experience of Watermead Rose Care Home. The team at Watermead always strive to do their best for each individual. It is good to know that your experience of Watermead Rose was a positive one during a difficult time for you and your Nana.


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Review of

Watermead Rose Nursing Home

from M W (Daughter of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum went into Watermead Rose for respite care, having visited the home on a couple of occasions to look around and being sold the dream we thought this would be the perfect place but it was in fact a nightmare.
Some of the carers lacked experience in using equipment which suggested a lack of training,
she was left hanging out of her wheelchair on a couple of occasions. No one seemed to read the care plan. Long wait times when pressing the buzzer, for help, when you went out into the corridor to look for help it was often like a ghost town, lack of visibility of staff on the floor. Left in bed most of the time and often not washed and dressed for breakfast until late morning, sometimes was unsure if she had been washed at all. After 5 stressful days of feeling like we had to be there to care for my mum and make sure she was safe, we took her home again. This was our first experience of respite and we didn't get a break at all!

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

We are so very sorry that you and your mother's experience of Watermead Rose fell below your expectations. As you are aware all concerns raised by you at the time were fully investigated by our internal team as well as by the local authority safeguarding team who took no further action. We have though taken your comments on board from our face-to-face meeting and we will use your review to continually improve the service we deliver for all our residents and their families. Once again, we are very sorry that the experience did not meet your expectations.


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Review of

Watermead Rose Nursing Home

from Joanne D (Daughter of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has quickly settled in. All the staff have been very attentive, and he has quickly established good relationships with all the staff. Every time I visit, the place is spotless and all the staff are very welcoming. The choice and quality of food is excellent.

Reply from Aarti Popat, Registered Manager at Watermead Rose Nursing Home

Thank you for your lovely review; I am glad your dad is settling in well and you are pleased with the care he is receiving.


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Awards / Recognitions (2)

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