How many Care Homes does Surecare Group own?

Surecare Group own 6 Care Homes.

Which Surecare Group Care Homes have the highest review score?

Vyrnwy Nursing Home , Lezayre Nursing Home & Derwent Lodge Nursing Home have the highest review score.

Surecare Group | 6 Care Homes

Review of
Vyrnwy Nursing Home
from Jayne M (Niece of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

From the minute my Uncle entered Vyrnwy Nursing Home he was genuinely cared for! Everyone is so friendly, kind and thoughtful.
It's so hard when your family lives all over the world - you just hope your loved one gets treated with kindness and dignity they deserve and Vrynwy has delivered exactly

that.
Every time I called it was no trouble for them to get my Uncle and they said often how much my Uncle enjoyed our chats. When I emailed photos they would print them to give to him straight away.
He spoke happily about the lovely location of the Home, all the activities, outings and the garden which he had a great time tending!
When he passed recently, I felt a particular staff member and all the team were genuinely saddened with the loss of him at the home - it's shows a great deal about the quality of the people employed throughout the home.
As a family member I cannot not recommend Vyrnwy Nusing Home highly enough for the true care that you want for the people you love the most! Thank you all so much!

Reply from Jennifer Greenwood, Home manager at Vyrnwy Nursing Home

Thank you so much for your kind words and thoughtful feedback. We are deeply touched that your Uncle received the care, attention, and respect he deserved during his time with us at Vyrnwy Nursing Home. It means the world to us to know that we made a positive difference in his life.

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Review of
The Old Vicarage
from Helen W (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent location and people to visit. Residents are superbly cared for. Management are brilliant. Staff are excellent. Residents rooms are fully furnished. Very clean throughout the home. Meals are excellent. They make sure the residents are safe and secure. Value for money. There are a range of activities

for the residents.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for taking the time to share such a lovely review! We're so pleased to hear that your experience with us has been positive. We truly appreciate your kind words about the care and attention our residents receive, as well as the efforts of our management team and staff. Ensuring a safe, comfortable, and engaging environment is our top priority, and we're glad to know it's making a difference for your loved one. Your feedback is very much appreciated, and we look forward to continuing to provide the best care possible. Thank you again for your support!

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Review of
Derwent Lodge Nursing Home
from Georgina B (Daughter of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Dad moved to Derwent in December 2024 due to health review , staff at Derwent were welcoming and warm from the beginning not only to dad but us as his family. He was treated with dignity care and compassion, always greeted with a smile and time to not only see to his needs but to generally chat with

him and us . Dad's care was above and beyond what we expected, he was kept warm, clean and plenty of refreshments on hand. Sadly we lost dad on 25th January 2025 and he was continued to be treated with the dignity and respect he deserved. Thank you all at Derwent.

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Review of
Brocklehurst Nursing Home
from Jane S (Sister of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My brother lives here and I've been very impressed with it. The staff are amazing, so caring and kind to my brother.
The food is excellent and he really enjoys his full English breakfast and other meals provided.
The home is well-organised, great manager and is always spotlessly clean.
The layout

of the building is great and unlike other homes I've been to.
Each area has its own small lounge which makes it feel less overwhelming.
My brother feels settled and when we visit, it feels like a family.
The events put on at Christmas, Easter, Halloween parties etc. are excellent. They make such an effort and my brother enjoys them.
The only downside is the lack of activities, they have struggled to find an activities organiser and this is a real shame as they definitely need more daily activities for the residents.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

Thank you so much for your kind words and thoughtful review! We're thrilled to hear that your brother is happy here and that you've had such a positive experience. It means a lot to us that you've noticed the care and kindness of our staff, they truly go above and beyond for the residents. We're also glad to hear that your brother enjoys the meals, especially the full English breakfast and that the layout of the home feels comfortable and welcoming. It's wonderful to know that the events we put on, like the Christmas, Easter, and Halloween parties, bring him joy.

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Review of
The Old Vicarage
from D L (Wife of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Full 24-hour nursing care required and carried out for quite a difficult patient. Well managed with dignity and understanding.

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Review of
The Old Vicarage
from E V (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been a resident for just under 12 months. He has settled in really well, something I was apprehensive about. The staff are always welcoming and many go over and above to make each resident feel heard and part of what is going on.
The rooms are comfortable and we have been able to take Dad's

personal items to make it more comfortable. I would recommend The Old Vicarage to anyone in need of residential care.

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Review of
Brocklehurst Nursing Home
from Simon S (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

While my father has been at Brocklehurst Nursing Home, he has shown great improvement in certain areas. This is, in part, due to the care he receives from the staff at the home who are both friendly and professional. His mobility and eye-to-hand coordination have improved greatly and his general mood

has also shown improvement.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

Thank you so much for sharing your positive experience with us. We are delighted to hear that your father has made such great progress during his time at Brocklehurst Nursing Home. Our team works hard to provide the best care possible and it's rewarding to know that his mobility, coordination and overall mood have improved. We truly appreciate your kind words about our staff and their dedication.

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Review of
Brocklehurst Nursing Home
from Tad F (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident in Brocklehurst Nursing Home for a number of years now and has extensive nursing needs. I have always found the staff to be very caring and compassionate and experienced in being able to provide the type of care my mum requires, whilst always maintaining her privacy and dignity.

Mum has developed strong relationships with many of the staff and feels safe, secure and well cared for.
Standards of hygiene and general cleanliness have always been high throughout. The home strives to keep the morale of its residents high through interpersonal interactions and regular activities. Friends and family are always welcomed with smiles and cheerful demeanours from the staff.
I am happy to be able to recommend Brocklehurst Nursing Home to others.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

Thank you so much for your thoughtful and heartfelt review. We are truly grateful for your kind words and for taking the time to share your experience. It's wonderful to hear that your mum feels safe, secure and well cared for and that the relationships she has built with our staff have contributed to her sense of well-being. It's incredibly rewarding to hear that this has made a difference for your mum. We are also pleased to know that the morale-boosting activities and the welcoming atmosphere for friends and family are appreciated. Thank you again for your recommendation and continued trust in our care.

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Review of
Brocklehurst Nursing Home
from David W (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Absolutely terrible. Honestly don't take your loved ones to this hell hole. Poorly staffed, horrible staff, obviously couldn't care less about anyone relying on their help. No one does any work and are extremely abusive. My mother can't breathe, end of life and they are horrible with her, holding back

her palliative care medicine. Please don't make the same mistake I did.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

We are deeply sorry to read your review, especially as it does not reflect the high standards of care we provide, nor the experiences of other residents and their loved ones. It is unfortunate that you did not raise your concerns with us directly, as this would have allowed us to address them promptly and effectively. We would appreciate the opportunity to discuss this matter further with you to fully understand your perspective and provide any necessary clarification. Please contact us directly at your earliest convenience.

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Review of
Derwent Lodge Nursing Home
from Jacqueline B (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

My father came to Derwent Lodge from hospital after being admitted from home (with carers) in Feb 2024. It was such a relief to see he was treated with dignity and respect despite some challenging behaviour at times. At last he was in a safe environment where he was given proper meals, kept clean and

regularly checked.

He stayed there until he passed away at the beginning of September 2024. Throughout this time he needed to be referred to a number of external agencies and various changes in needs and meds were necessary. Most of this went smoothly although there were occasions when I needed to chase for information rather than being contacted with updates by phone.

The carers and nurses were all approachable and friendly - they quickly got to know my dad and his likes and dislikes. This broke down somewhat when agency staff were needed to cover. Entire place was clean throughout.

Overall I would recommend. Bring back the entertainment though - the other residents loved it.

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Review of
Brocklehurst Nursing Home
from J T (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My mum was admitted to Brocklehurst Nursing Home in July 2024 where she was admitted from the hospital I found the overall level of care extremely poor even though I complained to the manager on a few occasions. The staff were abrupt and generally uncaring. My mum had 2 falls during the first two weeks

of her admission. Sadly she passed away there on 17/8/2024. I would not recommend this Nursing Home to anyone.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and, most importantly, the loss of your mother. Please accept our deepest condolences during this incredibly difficult time. We take all concerns regarding the care of our residents very seriously. We are committed to ensuring that all of our residents receive the best possible care and attention. Since your mother's time with us, there has been a change in the management team at Brocklehurst Nursing Home. Your comments are invaluable as we continue to review and enhance our services. Our thoughts remain with you and your family.

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Review of
Vyrnwy Nursing Home
from V H (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

We had reservations about the staff for our elderly parents. As Mum settled in however it has proven to be a home from home. The care she received from the delightful manager and her staff provided growth and respect for a frail elderly lady. Her needs are well met and we have every confidence in the

Vyrnwy Nursing Home team, we would recommend this home to anyone needing full-time care and despite the distance we travel we would not move her.

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Review of
Vyrnwy Nursing Home
from A G (Sister of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

My sister spent 10 months in Vyrnwy Nursing Home. She was totally disabled and bed-bound. I found Vyrnwy very good with their care and the manger cared about the residents and is always accessible if you need her. The nursing care was very good and the staff looked after my sister until she died.

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Review of
Vyrnwy Nursing Home
from Joan B (Wife of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with the care you gave my husband. His room was very nice and kept very clean. The staff were very kind and friendly and very pleasant. He said the food was very nice. He came here looking very happy and contented. It was very noticeable he had been very well cared for. Thank you all so much

for taking good care of him.

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Review of
Hafod House
from Peter R (Son of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

Staff are very nice and my mother likes it here and all residents are well looked after and treated with respect.

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Review of
Lezayre Nursing Home
from G M (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

Superb nursing home.
My mum has always received excellent nursing care. She has complex needs and can pose challenges sometimes. The staff at the home are always good with Mum. Nothing is too much trouble. Myself and my family are reassured she is safe and in capable hands. Staff are really friendly,

smiling and approachable.
All staff go out of their way to chat with myself and family. They will update us on anything new with Mum.
We as a family are extremely grateful to all the staff nurses, care, management, chefs, handyman, cleaning. We can't thank them enough

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Review of
Derwent Lodge Nursing Home
from Wendy M (Wife of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

Emergency respite had to be arranged quickly for my husband who has Huntington's. I was struggling to cope and he had never been in a care home, we were both so frightened about this but also knew we couldn't carry on as we were. He stayed in Derwent Lodge for 2 weeks whilst a care package was put in

place.
From the moment we walked through the door we found it to be so welcoming and friendly, from the receptionist to all of the front-line care staff, chef and cleaner. Everyone was so kind and looked after my husband so well. This was such a relief as I was worried about leaving him initially, but felt reassured by how warm and welcoming everyone was. I got to know the manager who is very approachable.
Having worked in the care sector most of my life I could see that the positive culture in the home comes from her, she is very caring and has respect for everyone. Her staff are very happy in their jobs, that speaks volumes I think about how the residents are treated.

Reply from Nichola Dunn, Registered Manager at Derwent Lodge Nursing Home

Thank you for your lovely review. You are always in our thoughts and we hope you are both doing well. Take Care.

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Review of
Derwent Lodge Nursing Home
from P M (Husband of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

Relatively new here, so still finding our feet as such. So far so good.

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Review of
Derwent Lodge Nursing Home
from L C (Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

Having only been a resident for 3 weeks we have limited experience of the home but up to now have found it excellent with staff very helpful and spotlessly clean at all times so a good start! Nearly all newly decorated and a lovely new furnishings.

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Review of
Hafod House
from Jamie N (Son of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

My elderly mother, since staying at Hafod House, has been so well cared for by the lovely staff in a homely environment. Nothing is too much trouble. The food served is wholesome and healthy, which my mother really enjoys.

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Care Homes Owned by Surecare Group

Surecare Group Locations (6)

Surecare Group Reviews (189)

Vyrnwy Nursing Home

The Old Vicarage

Derwent Lodge Nursing Home

Brocklehurst Nursing Home

The Old Vicarage

The Old Vicarage

Brocklehurst Nursing Home

Brocklehurst Nursing Home

Brocklehurst Nursing Home

Derwent Lodge Nursing Home

Brocklehurst Nursing Home

Vyrnwy Nursing Home

Vyrnwy Nursing Home

Vyrnwy Nursing Home

Hafod House

Lezayre Nursing Home

Derwent Lodge Nursing Home

Derwent Lodge Nursing Home

Derwent Lodge Nursing Home

Hafod House

Awards / Recognitions (0)

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