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Care Home Owned by Surecare Group in Greater Manchester

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Surecare Group in Greater Manchester

Only the locations & reviews in Greater Manchester for Surecare Group are showing below.

View the details of all 6 locations (with 189 reviews) owned by Surecare Group

Surecare Group Locations in Greater Manchester (1)

 

1 Care Home owned by Surecare Group in Greater Manchester

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Brocklehurst Nursing Home

65 Cavendish Road, Withington, Manchester M20 1JG 

8.9 24 reviews
"My brother lives here and I've been very impressed with it. The staff are amazing, so caring and kind to my brother. The food is excellent…"   Read all 24 reviews
Location Type Care Home

Brocklehurst, in Withington, is a homely care facility that welcomes people suffering from a number of mental and physical difficulties that are in need of a transfer into long-term care. At Brocklehurst, residents receive round-the-clock care in… Read more about Brocklehurst Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 43 Rooms

Surecare Group Reviews in Greater Manchester (24)

9.3
Surecare Group has a Group Review Score of 9.3 (9.335) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Surecare Group must have a Review Score.

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Review of

Brocklehurst Nursing Home

from Jane S (Sister of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother lives here and I've been very impressed with it. The staff are amazing, so caring and kind to my brother.
The food is excellent and he really enjoys his full English breakfast and other meals provided.
The home is well-organised, great manager and is always spotlessly clean.
The layout
of the building is great and unlike other homes I've been to.
Each area has its own small lounge which makes it feel less overwhelming.
My brother feels settled and when we visit, it feels like a family.
The events put on at Christmas, Easter, Halloween parties etc. are excellent. They make such an effort and my brother enjoys them.
The only downside is the lack of activities, they have struggled to find an activities organiser and this is a real shame as they definitely need more daily activities for the residents.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

Thank you so much for your kind words and thoughtful review! We're thrilled to hear that your brother is happy here and that you've had such a positive experience. It means a lot to us that you've noticed the care and kindness of our staff, they truly go above and beyond for the residents. We're also glad to hear that your brother enjoys the meals, especially the full English breakfast and that the layout of the home feels comfortable and welcoming. It's wonderful to know that the events we put on, like the Christmas, Easter, and Halloween parties, bring him joy.


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Review of

Brocklehurst Nursing Home

from Simon S (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While my father has been at Brocklehurst Nursing Home, he has shown great improvement in certain areas. This is, in part, due to the care he receives from the staff at the home who are both friendly and professional. His mobility and eye-to-hand coordination have improved greatly and his general mood
has also shown improvement.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

Thank you so much for sharing your positive experience with us. We are delighted to hear that your father has made such great progress during his time at Brocklehurst Nursing Home. Our team works hard to provide the best care possible and it's rewarding to know that his mobility, coordination and overall mood have improved. We truly appreciate your kind words about our staff and their dedication.


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Review of

Brocklehurst Nursing Home

from Tad F (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Brocklehurst Nursing Home for a number of years now and has extensive nursing needs. I have always found the staff to be very caring and compassionate and experienced in being able to provide the type of care my mum requires, whilst always maintaining her privacy and dignity.
Mum has developed strong relationships with many of the staff and feels safe, secure and well cared for.
Standards of hygiene and general cleanliness have always been high throughout. The home strives to keep the morale of its residents high through interpersonal interactions and regular activities. Friends and family are always welcomed with smiles and cheerful demeanours from the staff.
I am happy to be able to recommend Brocklehurst Nursing Home to others.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

Thank you so much for your thoughtful and heartfelt review. We are truly grateful for your kind words and for taking the time to share your experience. It's wonderful to hear that your mum feels safe, secure and well cared for and that the relationships she has built with our staff have contributed to her sense of well-being. It's incredibly rewarding to hear that this has made a difference for your mum. We are also pleased to know that the morale-boosting activities and the welcoming atmosphere for friends and family are appreciated. Thank you again for your recommendation and continued trust in our care.


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Review of

Brocklehurst Nursing Home

from David W (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely terrible. Honestly don't take your loved ones to this hell hole. Poorly staffed, horrible staff, obviously couldn't care less about anyone relying on their help. No one does any work and are extremely abusive. My mother can't breathe, end of life and they are horrible with her, holding back
her palliative care medicine. Please don't make the same mistake I did.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

We are deeply sorry to read your review, especially as it does not reflect the high standards of care we provide, nor the experiences of other residents and their loved ones. It is unfortunate that you did not raise your concerns with us directly, as this would have allowed us to address them promptly and effectively. We would appreciate the opportunity to discuss this matter further with you to fully understand your perspective and provide any necessary clarification. Please contact us directly at your earliest convenience.


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Review of

Brocklehurst Nursing Home

from J T (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was admitted to Brocklehurst Nursing Home in July 2024 where she was admitted from the hospital I found the overall level of care extremely poor even though I complained to the manager on a few occasions. The staff were abrupt and generally uncaring. My mum had 2 falls during the first two weeks
of her admission. Sadly she passed away there on 17/8/2024. I would not recommend this Nursing Home to anyone.

Reply from Margaret Otto, Home Manager at Brocklehurst Nursing Home

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and, most importantly, the loss of your mother. Please accept our deepest condolences during this incredibly difficult time. We take all concerns regarding the care of our residents very seriously. We are committed to ensuring that all of our residents receive the best possible care and attention. Since your mother's time with us, there has been a change in the management team at Brocklehurst Nursing Home. Your comments are invaluable as we continue to review and enhance our services. Our thoughts remain with you and your family.


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Review of

Brocklehurst Nursing Home

from Alison G (Daughter of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed at Brocklehurst Nursing Home for the last seven months of her life.
The care from all levels of staff was excellent - she was physically and mentally supported in all aspects and treated with compassion, dignity and respect and the caring ethos is very evident with a supportive
level of humour and empathy. As relatives, we were welcomed and could visit flexibly as needed. I had regular updates, especially during palliative care.
The food was really excellent and varied and there was always choice and allowances and he was fully supported and needs catered for.

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Review of

Brocklehurst Nursing Home

from Joan W (Sister of Resident) published on 10 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my sister twice a week. The staff are always very friendly and her room is always tidy and clean.

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Review of

Brocklehurst Nursing Home

from S A (Son of Resident) published on 7 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last couple of weeks of my mother's life, I found the nurses and care staff to be exceptional. The care staff, night staff, management and nurses treated my mother with dignity and care and regularly checked in on my mother to reposition her in her bed and pay their respects to her and out
family and relatives.

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Review of

Brocklehurst Nursing Home

from Elena M (Daughter of Resident) published on 5 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say thank you very much for taking care of my mother, Special thank you for

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Review of

Brocklehurst Nursing Home

from Amanda S (Daughter-in-law of Resident) published on 16 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say but perfection. Every single member of staff, nurses, carers, cleaners, chef, maintenance guy, laundrette ladies, are all amazing and go above and beyond for our father-in-law's needs. You don't need to look any further!

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Review of

Brocklehurst Nursing Home

from David G (Partner of Resident) published on 10 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in Brocklehurst Nursing Home for just over a year now and I wouldn't want her to be anywhere else as the care she receives is excellent, the reception, nurses, meals, cleanliness, and the activities staff, whenever I go to visit you always get a warm welcome hello and a smile from
the staff I think they do a great job, once she said to me "they look after me very well in here" which is great and reassuring that she's getting the best care there is, I can't praise Brocklehust enough and a big thank you to you all.

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Review of

Brocklehurst Nursing Home

from B N (Daughter of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at Brocklehurst Nursing Home for nearly two years. She is very settled and knows all the staff. The staff are wonderful and the love and care given to our mum is exceptional. Relatives and friends are always welcome and communication is clear and timely. Thank you to all the staff for
everything you do to make Brocklehurst a very happy home.

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Review of

Brocklehurst Nursing Home

from D J (Son of Resident) published on 19 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, doing a wonderful job looking after my mum who has severe dementia. I was worried that the move from her previous home, which closed, would have a detrimental impact on her, but she settled in quickly, thanks to the staff.

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Review of

Brocklehurst Nursing Home

from Keith T (Brother-in-law of Resident) published on 24 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent security, both in and out. My brother-in-law always seems clean and comfortable. His general well-being appears to have improved since arriving at the home. The staff are always courteous, efficient and have a ready smile. My wife and I are so pleased with his general situation. Shortage of
visitors' chairs.

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Review of

Brocklehurst Nursing Home

from Richard H (Son of Resident) published on 12 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mum arrived at Brocklehurst from another home, we assumed she was nearing her end.
The improvement in her was almost immediate and she soon became her old self again. She had a connection with every member of the care team and each had their own unique relationship with Mum - which meant life
for her at Brocklehurst varied as much as can be expected. The staff are brilliant and we as visitors became close to them and were able to share honest and frank conversations about how Mum was doing. When Mum was in hospital, the staff were asking about her - and Mum was asking about the Brocklehurst staff! We couldn't have wished for a more friendly and attentive set of carers.

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Review of

Brocklehurst Nursing Home

from Gaynor E (Niece of Resident) published on 27 September 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My well cared for Aunt is all that is important to my family. I can happily rest knowing she is cared for in every aspect.
A difficult patient, but every step of the way from Reception, Nurses, Carers, Domestics and the atmosphere is perfect.
I have no doubts whatsoever in recommending Brocklehurst.
Big
thanks as always.

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Review of

Brocklehurst Nursing Home

from David C (Son of Resident) published on 30 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, the staff can't do enough for my mum and my family, always friendly when I visit. She is well cared for and settled in her home at Brocklehurst, I can't thank the staff enough for their care and support!

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Review of

Brocklehurst Nursing Home

from Samantha C (Friend of Resident) published on 30 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with excellent carers who put the needs of the residents first. The home is very clean thanks to the dedicated cleaners. The nurses are brilliant and go above and beyond for the residents. The food is tailored to the resident's needs and the residents have a great lot of choices for
all their meals. There are activities every day to keep them entertained. And due to covid regulations, they allow me to see my loved one in a visiting schedule. The management has done its best under challenging covid19 circumstances.

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Review of

Brocklehurst Nursing Home

from Janice W (Daughter of Resident) published on 15 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Brocklehurst for just over 2 years. She is very settled, the care she has received has been fabulous. All staff are great, the place is clean and there is a happy atmosphere. Relatives are regularly kept informed.

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Review of

Brocklehurst Nursing Home

from Nicola O (Granddaughter of Resident) published on 18 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been here for a couple of years now. I cannot fault the home or the staff, they are all very friendly and I know that my nana couldn't be in a better place. They look after her so well and make time for all their residents.

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