Surecare Group in Shropshire | 1 Care Home

Review of
The Old Vicarage
from Helen W (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Excellent location and people to visit. Residents are superbly cared for. Management are brilliant. Staff are excellent. Residents rooms are fully furnished. Very clean throughout the home. Meals are excellent. They make sure the residents are safe and secure. Value for money. There are a range of activities

for the residents.

Reply from Cara Jones, Home Manager at The Old Vicarage

Thank you so much for taking the time to share such a lovely review! We're so pleased to hear that your experience with us has been positive. We truly appreciate your kind words about the care and attention our residents receive, as well as the efforts of our management team and staff. Ensuring a safe, comfortable, and engaging environment is our top priority, and we're glad to know it's making a difference for your loved one. Your feedback is very much appreciated, and we look forward to continuing to provide the best care possible. Thank you again for your support!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from D L (Wife of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Full 24-hour nursing care required and carried out for quite a difficult patient. Well managed with dignity and understanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from E V (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been a resident for just under 12 months. He has settled in really well, something I was apprehensive about. The staff are always welcoming and many go over and above to make each resident feel heard and part of what is going on.
The rooms are comfortable and we have been able to take Dad's

personal items to make it more comfortable. I would recommend The Old Vicarage to anyone in need of residential care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from D D (Son of Resident) published on 17 July 2024

Submitted via Website • Report

Overall Experience

My mum has been at The Old Vicarage for around 6 months.
I'm writing this review because I just saw the review from the past I just wanted to say there are new owners and managers and chefs etc.
The home is fantastic. Always improving The Old Vicarage looks after my mum 100%. My mum loves it there,

my mum thinks it's her home now and is looked after 100%. We can go there anytime and take our nugget/dog/ to see her at any time: they are so approachable and nothing is too much trouble.
I can go on but will stop there just wanted to let everyone know how happy we are.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from M B (Wife of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

During his 4 month stay my husband has been helped to settle into the home. The carers have been attentive and kept him tidy and medication has been administered as prescribed by a doctor. At night, one of the staff, on occasion, has been less than patient with his needs. This has been unfortunate as

the other staff are very kind. Reception is always welcoming and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from J H (Daughter of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

My mother is looked after here very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from L A (Wife of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

Everyone is kind and caring to residents and their relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from Kath T (Daughter-in-law of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

My father-in-law has been here for about eight weeks. We all, as his family, have been very impressed and pleased with all aspects of his care. The staff are always happy and helpful and as visitors, we are always made welcome and kept well informed. The food always looks very tasty.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from S W (Daughter-in-law of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

All we want is for our family member to be comfy, looked after and treated with dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from Christine C (Daughter of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

Always a good experience when visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from F G (Husband of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

The overall care given to my wife is good. Certain times I have to seek assistance in maintaining she does not wet herself, this seems to be when certain staff are on duty. I don't get any information on what she requires ie soap, shampoo or any clothing she needs. Medical wise the response is excellent.

I have asked that when soup is offered brown bread is offered, can I please ask that such bread is available, if not then I am informed and I will bring some brown bread for the soup.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from C J (Granddaughter of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

My granny really enjoys being here. She likes how lovable and well-looked after she is, everyone made her feel so welcomed when she arrived. There's lots to do, like sit in the garden, lots of activities such as pool table, tennis and much more. The food here is really good and carers are lovely and

very chatty.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from Janet Y (Niece of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

My aunt is well cared for at The Old Vicarage. The staff are friendly and helpful. My aunt says they look after her well. The home is clean, tidy, and warm and there is always a drink on the table near her bed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from J H (Daughter of Resident) published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience

I'm so pleased with the variation of activities at the Vicarage. Mum is very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from J R (Niece of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

Staff are always friendly and helpful, my aunt speaks highly of all of them, all her needs are met, she loves the food and her room and enjoys the activities.
For visitors, parking can be a problem, the entrance to the home is very worn, large potholes could damage your car.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from W G (Daughter of Resident) published on 5 September 2022

Submitted via Postal Card • Report

Overall Experience

The staff are friendly and professional with a team leader who genuinely cares about her residents' well-being and also helps at busy times, to feed and care for the residents. My personal experience is that all the Old Vicarage staff are helpful and friendly, taking the time to chat to and reassure

residents when required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from P W (Niece of Resident) published on 18 August 2022

Submitted via Postal Card • Report

Overall Experience

The care staff and office staff are very helpful and friendly. Nothing too much trouble. All measures were carried out with Covid regulations on every visit. Good organisation for visiting times. Made my Aunt as comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from Debbie A (Daughter of Resident) published on 18 August 2022

Submitted via Postal Card • Report

Overall Experience

During our visit, all members of staff are welcoming and helpful. Teamwork appears paramount with good leadership. My Mother always appears well cared for, her rapport with all staff clearly demonstrates that despite her Dementia she feels safe and content. As a family, we feel confident in The Old

Vicarage Nursing home and members of the staff/team. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from Margaret S (Daughter of Resident) published on 7 June 2022

Submitted via Postal Card • Report

Overall Experience

I find that the staff are very helpful and caring. My mother always looks clean and
comfortable.
She has a beautiful room and when I visit I often find they have put her radio on for her tuned in to Classic FM, which is her favourite station.
As my mother seems to be nearing the end of her life

she is frail and sometimes confused but there is a sense of peace.
This is a great comfort to me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Old Vicarage
from Catherine P (Daughter of Resident) published on 13 May 2022

Submitted via Postal Card • Report

Overall Experience

The Old Vicarage really helped Mum to settle in well and quickly set up support to help her mental well being and physical needs. Despite the challenges of covid, they have always communicated to family with sensitivity and consideration.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by Surecare Group in Shropshire

Surecare Group Locations in Shropshire (1)

Surecare Group Reviews in Shropshire (33)

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

The Old Vicarage

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers