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Care Home Owned by Surecare Group in Wrexham

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Surecare Group in Wrexham

Only the locations & reviews in Wrexham for Surecare Group are showing below.

View the details of all 6 locations (with 189 reviews) owned by Surecare Group

Surecare Group Locations in Wrexham (1)

 

1 Care Home owned by Surecare Group in Wrexham

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Hafod House

Hafod Road, Ruabon, Wrexham LL14 6HF 

8.7 26 reviews
"Staff are very nice and my mother likes it here and all residents are well looked after and treated with respect.…"   Read all 26 reviews
Location Type Care Home

Hafod House Rest Home recently celebrated 20 years in quality care and is set in 2 1/2 acres of beautiful countryside. It is located in the NE Wales Borderlands, only minutes from the market town of Wrexham, and 20 minutes from the city of Chester.… Read more about Hafod House

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 25 Rooms

Surecare Group Reviews in Wrexham (26)

9.3
Surecare Group has a Group Review Score of 9.3 (9.335) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Surecare Group must have a Review Score.

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Review of

Hafod House

from Peter R (Son of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very nice and my mother likes it here and all residents are well looked after and treated with respect.

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Review of

Hafod House

from Jamie N (Son of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother, since staying at Hafod House, has been so well cared for by the lovely staff in a homely environment. Nothing is too much trouble. The food served is wholesome and healthy, which my mother really enjoys.

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Review of

Hafod House

from Kath E (Daughter of Resident) published on 20 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hafod House is like home from home, the staff can’t do enough for you. Always on hand and make us feel so welcome no matter what time of day or evening that you call. The manager and all the staff are so helpful. Hafod House is really clean and the food is amazing. They look after Mum so well. They
know what she likes and what she doesn’t.

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Review of

Hafod House

from Thomas A (Grandson of Resident) published on 25 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and caring and willing to accommodate any requests. Fantastic care for patients.

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Review of

Hafod House

from Donna J (Granddaughter of Resident) published on 25 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care with my Nan. Keep updated with everything and staff are amazing and look after her really well. nothing is ever too much trouble.

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Review of

Hafod House

from Jennifer A (Relative of Resident) published on 25 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely location, surroundings. The staff are extremely helpful and caring. The care home is lovely, fresh and well looked after. Lovely ethos Would recommend. A Really special place.

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Review of

Hafod House

from M J (Friend of Resident) published on 8 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are wonderful. Everyone is treated like family. i.e residents and visitors alike. The care home is in a pleasant setting, the gardens are well kept. seating arrangements outside are available to those who wish to use them. Food is nicely cooked and presented, well balanced. There are varied
activities for the residents who wish to take part. What is lacking is a comfortable sitting room where guests interfere with these activities.

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Review of

Hafod House

from Glynn R (Son of Resident) published on 19 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been part of the Hafod House community since 2019 and in this time, the care, attention, love and empathy has surpassed all expectations. To add to the home’s excellence, a refurbishment programme now affords an even more crisp and beautifully presented living environment. The living and
communal areas, corridors and grounds are presented to such a high standard. As has ever been the case (and even more so now), the staff are amazing and I salute every single one of them for their dedication and genuine commitment to bettering the lives of those in their care. I have always left after my visits, full of optimism and a feeling that Hafod House is the best choice that we made and streets ahead of others that I have visited.

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Review of

Hafod House

from Donna T (Private Carer of Resident) published on 3 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been supporting a wonderful lady in the community for over a year now. She is currently in respite at Hafod House, until a program of home care can be implemented.
I have nothing but praise and admiration for the level and standard of care the manageress and her fantastic team provide to all
the residents.
All the staff go above and beyond and work so hard. The residents are treated with respect, kindness, dignity and above all love.
The service provided is more than 5 star. From the fantastic food, the rooms themselves (which all have a personal touch), the medical care, the cleanliness, humour and dedication of the staff and the activity program that’s provided, it really is phenomenal.
I have nothing but total admiration and thanks to all the super, empathetic staff that genuinely care for the lovely residents.
It’s a pleasure to go to Hafod House.

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Review of

Hafod House

from C J (Niece of Resident) published on 3 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been staying at Hafod House for nearly a month now.
The care is outstanding and nothing is too much trouble for the staff.
The menu is varied and caters for individuals and food is available as and when required.
It is also nice to know that their health is closely monitored and any
concerns, medical attention is called immediately.
There is an activity lady who keeps the residents occupied and weekly bingo!
All the residents look well cared for.


Much appreciated.


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Review of

Hafod House

from Gillian H (Daughter of Resident) published on 11 August 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed at Hafod House for nine weeks respite care. The staff were friendly and attentive and my mum was made to feel welcome.
Snacks and drinks were freely available throughout the day and a varied meal menu was offered. My mum actually gained 7lb while at Hafod House, which was good. I
would have no hesitation in referring my mother to Hafod House in the future.

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Review of

Hafod House

from Derek P (Nephew of Resident) published on 17 June 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hafod House is a very nice care home.
The management and staff at Hafod House are excellent; they look after their residents like one big happy family. They always keep you well informed.
They always make visitors welcome.

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Review of

Hafod House

from Linda T (Sister of Resident) published on 11 November 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I go and visit my brother and his care is fantastic. We want him to be independent and the carers are great at keeping an eye on him. As I do not drive, they give me a lift to the house from the train station. I have had a few meals and the food is lovely, the staff are great and very friendly and helpful.

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Review of

Hafod House

from Andrew G (Grandson of Resident) published on 4 November 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Taid loves being at Hafod House, the care staff are 100% brilliant, really caring, the manager is hands-on with everything including the cooking which Taid always comments to say the food is really good,
The home is homely and the staff always makes you feel welcome, refreshments and privacy are
always offered. Taid only came to get himself well to go back home but after a few weeks decided Hafod House was where he wanted to be. He feels safe and well looked after, the home is managed to a high standard and excellent leadership skills.

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Review of

Hafod House

from Tracey G (Friend of Resident) published on 4 November 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a friend that was a resident of this care home. Visited on many occasions and the staff were amazing, so caring and couldn't do enough to make all the residents comfortable and well looked after. The staff were so kind and welcoming, my friend was always well dressed, clean and looked immaculate.
I cannot praise this care home enough. It is a homely atmosphere, the manager was very approachable and helpful and I noticed was very hands-on.

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Review of

Hafod House

from Kris G (Friend of Resident) published on 1 November 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend that I visit is very happy here, when I visit the residents always look happy and well cared for, food looks and smells great, the staff are always polite and good interaction with the residents, the home is very homely.

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Review of

Hafod House

from Wendy P (Friend of Resident) published on 30 October 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend the service at this care home, the residents are well cared for, not just as in caring but emotionally supported. All staff and management take extreme care and devotion in their job and ensure all residents are comfortable and happy. I felt a homely sense when I visited.

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Review of

Hafod House

from Andrew J (Son of Resident) published on 15 October 2019

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring considerate staff who cared for my father with no notice and assisted him to get back on his feet and to live independently.

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Review of

Hafod House

from Christine J (Friend of Resident) published on 12 October 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home a very clean and tidy place to visit. The staff are always very helpful and friendly and the couple I visit are always well dressed and looked after very well. Meals are also varied, well presented and hot.

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Review of

Hafod House

from Keith W (Son of Resident) published on 13 September 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff at Hafod House are friendly, attentive and thoroughly professional. As a result, my mother is very happy, and she feels safe and well looked after in the warm, caring and good-humoured environment. Recent improvements to the outdoor area are very welcome.

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