Select Healthcare in Kent | 3 Care Homes

Review of
Riverlea House
from J C (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

I have nothing but praise for Riverlea Care Home, especially the manager. Our situation was complex, but she supported us every step of the way, ensuring my mum's smooth transition from an inadequate placement. Thanks to her dedication, my mum has improved significantly.
A professional involved in

our case recently described Riverlea as the best care home he has seen since Covid.
The staff are welcoming, creating a true sense of community within a safe and nurturing environment. There are a range of activities and events. Food and drink are plentiful.
Moving my mum to Riverlea last year was the best decision we could have made. I'm truly grateful for the care provided and highly recommend.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so much for your very kind words. We do try to make the transition and smooth as possible and the future stay as meaningful as possible. Thank you again.

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Review of
Wantsum Lodge
from D M (Daughter of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Mum was welcomed into the Wantsum family 2 years ago. She was always treated like a treasured family member and on my visits I was made so welcome. All of the staff were exceptionally caring. I could phone and ask about anything and my requests were always met with "no problem". Living at the other

end of the country, it was incredibly reassuring to know that she was being looked after so well and that she was happy.

Reply from Tracey Clements, Manager at Wantsum Lodge

Thank you for your kind words it is very much appreciated. It was an absolute pleasure looking after mum for the two years she was with us.

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Review of
Wantsum Lodge
from Maria K (Daughter of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

I feel it's a very warm and friendly home, and my mum is enjoying living with the other residents, and the staff are helpful, and any problems that I feel need addressing you can speak to the manager anytime, her door is always open, also my mum has made some nice friends within the home, which is lovely.

Reply from Tracy Clements, Manager at Wantsum Lodge

Thank you very much for your kind words and review. It is very much appreciated and it is an absolute pleasure.

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Review of
Riverlea House
from M W (Son of Resident) assisted by family/friend published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Relating to my Mothers room, which is kept clean and tidy, my Mother is well looked after. There is always plenty to eat, meals are of good quality. Drinks are provided throughout the day. There are a variety of activities if you wish to participate in. Visitors are always welcome. I feel reassured

that my Mother is treated well and with dignity.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review, your kind words are very much appreciated.

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Review of
Riverlea House
from B H (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Every visit I make to my mums I get updates on mums health. Staff are always very friendly and get offered a cup of tea. I live in Wimbledon so it takes me a good three hours to get to the home I get emails on what my mum needs a top-up on spending money toiletries etc.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review. We do have a lovely staff team. I am glad this comes across to others.

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Review of
Riverlea House
from M C (Resident) assisted by family/friend published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Since the amount of choice at mealtimes has been reduced, the quality of food has improved.
When I call for assistance, staff always attend as soon as they can.
The staff are generally courteous and considerate.
The manager is always willing to be available when I wish to speak with her.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so much for your 5* review. It is always lovely to have feedback from the most important people, the ones we are supporting. My door is always open and we will support any way we can.

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Review of
Riverlea House
from G M (Daughter-in-law of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

When visiting my Mother-in-law I have always found the care staff extremely pleasant and welcoming. Willing to listen and assist if asked.
The care home is kept clean, and tidy, I have also noticed continuous decorations, and furniture being replaced and upgraded throughout the lounges.
Meals are

well provided, drinks provided regularly as are snacks.
Regular activities of various forms are provided seasonal activities are well catered for.
Residents are treated with care and dignity.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your lovely review. We do have a lovely staff mix and glad this is reflected. You will see more renovations over the coming months as the upgrades continue through to the summer.

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Review of
Riverlea House
from N C (Son of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has settled in well, after a few months of initial adjustment!
Any concerns raised with me are passed on by myself to staff, who then deal with them.
Management is excellent.
Care Home has helped with arranging transport for Mum to attend hospital appointments. This has been very welcome if the

family are unable to assist on the day.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your kind words. It is very much appreciated. Any support we can give to make life easier, we will. It's truly a pleasure.

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Review of
Riverlea House
from Eric H (Brother of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My brother has been a resident at Riverlea House since April 2023, and in my opinion, the care for him by the staff at the home has been first-class. He had a severe stroke that has meant he has a high dependency on the care home, he needs assistance with washing, dressing, food, and toilet functions,

as he is unable to walk and has limited coordination. He also has diabetes and gets tested twice a day and is given insulin based on the test results, along with various other medications prescribed by his doctors, He gets constant care and attention, his room is cleaned daily, and meals, snacks, and drinks are provided. I have witnessed this in person during visits and on video calls. He is very happy with the care home, the staff, and the services provided. He does not participate very much in activities, due to his condition and that some activities do not interest him.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review. It is always very much appreciated. I will pass your comments on to the team.

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Review of
Wantsum Lodge
from Brenda R (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

Residents are well looked after, the home is spotlessly clean, the staff are lovely. The manager takes any comments on board and the families of residents are listened to. The residents are entertained. I'm very happy that my mum is in Wantsum Lodge.

Reply from Tracy Clements, Manager at Wantsum Lodge

Thank you for your kind words, it's a pleasure to look after mum

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Review of
Riverlea House
from U V (Daughter of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience

What a fantastic afternoon - we were invited to join my mum for a Christmas lunch and entertainment. The welcome was first-class and the meal was excellent - the chef and her team out did themselves - as good as any restaurant. Thank you all for a perfect afternoon, we thoroughly enjoyed it.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so much for your lovely review. You are more than welcome, any time.

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Review of
Riverlea House
from J S (Daughter of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience

Mum has been living at Riverlea House for almost two years now, she is very happy there and always says how lovely the staff are, with an open door policy, we are always welcome to visit whenever we like and stay for as long as we like. Family are invited to all functions and we have just spent the

afternoon having a Christmas lunch which was absolutely lovely. If Mum has health issues, I am contacted immediately. Overall, I feel Mum is safe and well cared for.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your kind words. It is appreciated by all.

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Review of
Wantsum Lodge
from Rachel M (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

My mother has been at Wantsum Lodge now for nearly 5 years. The staff are amazing, the most caring, kind and compassionate people I have ever met. They welcome family and friends of loved ones and nothing is too much trouble. I am happy I can contact them at any time with concerns that may arise.
The

activities never cease to amaze me, from balloon tennis to Guinea pig petting. Live music, pottery, painting and always a party atmosphere. The food is fantastic with a lovely dining area. I would highly recommend Wantsum Lodge my mother is extremely happy there and I am comforted to know she is receiving the best care.

Reply from Tracy Clements, Manager at Wantsum Lodge

Thank you for your kind words. It is very much appreciated and it is an absolute pleasure.

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Review of
Riverlea House
from P H (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has adapted really well at Riverlea. Riverlea is a wonderful care home. The staff are a credit to the managers. I feel so happy that Mum's care is in such great hands and she is always so busy, positive, and happy.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your lovely review. It has been lovely seeing Mum come out of her shell and integrate putting the world to rights.

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Review of
Riverlea House
from K F (Son of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

My Mother has been a resident for a while now and has been treated with love, respect, and care.
All the staff have been so lovely to Mum, I cannot thank them enough.
Friendly, caring, lovely people. Thank you.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your kind review. Mum is absolutely wonderful and it's always a pleasure.

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Review of
Riverlea House
from K B (Daughter of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been at Riverlea for almost 2 years.
Since her arrival, she has always seemed settled when we visit.
The staff are really welcoming when we visit. Mum loves the staff and says they are 'lovely'.
A recent medical issue has been handled sensitively and with the local GP/hospital. We have been

kept up to date with what's happening.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your kind words, it means a lot and will be fed back to the team in our team meetings.

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Review of
Riverlea House
from A B (Son-in-law of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Riverlea for over 2 years and settled in well, the staff are really kind and caring.
When we visit they always let us know what is going on with Mum's care.
She is cautious and always clean and well-fed.
The little things like the availability of the hairdresser and someone

doing her nails is really good as well.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your lovely review. It is very much appreciated and it is an absolute pleasure.

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Review of
Riverlea House
from Lynn W (Daughter of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience

Riverlea House really looks after its residents. They give fantastic care to everyone there, and they offer fabulous support to the resident's family too. There are various occupational things going on, which help stimulate the residents and also there are various services after.. including hairdressing,

and chiropodist, so everyone's needs are catered for. I would rate Riverlea House 10/10.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your kind words. It is an absolute pleasure.

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Review of
Riverlea House
from Lynda P (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

This care home is a safe and caring environment which feels like a home from home for the residents. The rooms and communal areas are clean and fresh with good seating and bright and attractive decorations that reflect the seasons. The staff and manager understand my mother and are always respectful

and responsive to her needs which have been challenging on occasions. They welcome visitors and are obviously invested in supporting the wider family by providing personalised care for residents.
I would highly recommend a visit if you are looking for a residential placement for a family member.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your lovely feedback. It is an absolute pleasure looking after your mum.

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Review of
Riverlea House
from D F (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Amazing care home. The first thing we were told was let us do the worrying, enjoy spending time with your mum. Since mum has been living there for the last year a weight has been lifted. There were the usual feelings of guilt and failing her but the care she gets is outstanding. Residents are treated

with care and dignity. We recently had a medical incident where Mum was taken very ill whilst out with us. We were only a few minutes from the home and cannot thank them enough for all the calm and professional care with Mum but also with us. We were terrified we would lose Mum and the manager and care staff were so supportive, reacted quickly to minimise Mum's distress and provided lots of reassurance. Mum now refers to Riverlea as home, which we thought would never happen. There is always an activity to keep her entertained and I have not heard Mum laugh so much for a long time. Thank you everyone for being so caring. The home is spotless, food is amazing and the staff are caring.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so so much for your kind words. It is very much appreciated.

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Care Homes Owned by Select Healthcare in Kent

Select Healthcare Locations in Kent (3)

Select Healthcare Reviews in Kent (21)

Reviews Posted for members of Select Healthcare

Riverlea House

Wantsum Lodge

Wantsum Lodge

Riverlea House

Riverlea House

Riverlea House

Riverlea House

Riverlea House

Riverlea House

Wantsum Lodge

Riverlea House

Riverlea House

Wantsum Lodge

Riverlea House

Riverlea House

Riverlea House

Riverlea House

Riverlea House

Riverlea House

Riverlea House

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