Select Healthcare | 37 Care Homes

Review of
Beech Tree
from Paul H (Son of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Very caring staff. Helpful. Also always cleaning. Food could be better. Mum always seems in a happy place while staying at Beech Tree. Christmas is always very nice lots of activities going on all the time. It would be better if the care park was bigger. Lovely gardens as well overall very nice place

to stay

Reply from Sarah Hughes, Manager at Beech Tree

Thank you so much for your feedback, I will share this with the team.

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Review of
Royal Park
from Kelly H (Sister of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My step brother has been a resident for 2 years . I was a bit worried at first about him going into a home , but royal park have been amazing with him . He goes out often with Activities coordinators, he's clean , he's always well fed , his room is always clean and tidy and he's so happy . All the

carers are like his family. He's made a lot of friends . The communication is great too. Always letting me no what's happening and if he needs anything etc. Love getting pictures of things he's been doing too. I cannot fault the home or any of the staff x thankyou for everything guys . Much appreciated x

Reply from Nim Rattu, Home Manager at Royal Park

Thank you for your kind review, it is a pleasure to look after your step brother, he is such a lovely young man and our staff are very fond of him.

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Review of
Beech Tree
from B D (Son of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum is a new resident and was made to feel welcome and 'part of the family' immediately. All the staff are very friendly and caring and nothing is too much trouble. I take great comfort in knowing that Mum is safe, happy and cared for to a very high standard. Thank you to everyone at Beech Tree.

Reply from Sarah Hughes, Manager at Beech Tree

Thank you for your wonderful review, we love having your Mum with us at Beech Tree.

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Review of
Riverlea House
from J C (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

I have nothing but praise for Riverlea Care Home, especially the manager. Our situation was complex, but she supported us every step of the way, ensuring my mum's smooth transition from an inadequate placement. Thanks to her dedication, my mum has improved significantly.
A professional involved in

our case recently described Riverlea as the best care home he has seen since Covid.
The staff are welcoming, creating a true sense of community within a safe and nurturing environment. There are a range of activities and events. Food and drink are plentiful.
Moving my mum to Riverlea last year was the best decision we could have made. I'm truly grateful for the care provided and highly recommend.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so much for your very kind words. We do try to make the transition and smooth as possible and the future stay as meaningful as possible. Thank you again.

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Review of
Wantsum Lodge
from D M (Daughter of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Mum was welcomed into the Wantsum family 2 years ago. She was always treated like a treasured family member and on my visits I was made so welcome. All of the staff were exceptionally caring. I could phone and ask about anything and my requests were always met with "no problem". Living at the other

end of the country, it was incredibly reassuring to know that she was being looked after so well and that she was happy.

Reply from Tracey Clements, Manager at Wantsum Lodge

Thank you for your kind words it is very much appreciated. It was an absolute pleasure looking after mum for the two years she was with us.

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Review of
Ashgrove
from Stephen N (Friend of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

We have a very close friend in Ashgrove.
The care home is of the highest standards standards of care and cleanliness, the whole team of staff go that extra mile to ensure all residents are cared for to the highest standards.
It's more like a hotel for the elderly than a care home. Entertainment virtually

every day, great food, etc.
Visiting times are not restricted except for meal times.
The residents have hairdressers, nail pampering etc.
It's simply the best place to know your loved ones are going to be treated with the utmost care and respect you would want for them.

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Review of
Wantsum Lodge
from Maria K (Daughter of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

I feel it's a very warm and friendly home, and my mum is enjoying living with the other residents, and the staff are helpful, and any problems that I feel need addressing you can speak to the manager anytime, her door is always open, also my mum has made some nice friends within the home, which is lovely.

Reply from Tracy Clements, Manager at Wantsum Lodge

Thank you very much for your kind words and review. It is very much appreciated and it is an absolute pleasure.

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Review of
Westwood Court
from I J (Partner of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

Have excellent relations with staff, all speak to them clinical, cleaners, laundry and care. Nothing is too much trouble, some staff telephone if anything out of the ordinary happens. Kept well informed.
There are many homely things, cat wonders around, chickens in the garden, I can hear cockerel crowing

now, which takes 'wife and I' back to the countryside.
She has been here for over three years; if in future I need care, will be happy to come here.

Reply from Nicky Vaughan, Manager at Westwood Court

Thank you so much for your positive comments, it's lovely to see you when you visit the home most days. I know you have mentioned the chickens previously which evokes nice memories for you. I will be sure to share your lovely comments with the staff.

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Review of
Beech Tree
from O S (Wife of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My husband was in Beech Tree in September 2024 for respite on two occasions and I couldn't praise them enough.
The staff, the food, the hygiene and care all round was brilliant.
They are like one big family and made me feel like part of it.
Thank you to everyone at Beech Tree for everything.

Reply from Sarah Hughes, Manager at Beech Tree

Thank you for your wonderful review. We are looking forward to seeing you again soon.

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Review of
The Lodge
from Tracey S (Daughter-in-law of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

We transferred our late Father in Law over to The Lodge from a different care home following a Decision Support Tool assessment. The Manager was so helpful and assisted us liaising with adult social care and the other care home in order to move him rather quickly. Dad moved there just before Christmas

and the difference in the 2 homes was amazing. The Lodge was like a 5 star in comparison.
The home itself is beautifully presented with nurse on sight. There are daily activities ensuring residents get involved with games etc. Staff are wonderful and always ask if we want a brew etc. Dad had an amazing Christmas there but his condition deteriorated not long after arriving. The final stages of dementia. The staff kept us informed regularly and again the manager ensured the doctor was called and fast track put in place. I can honestly say these people really care and I would have no hesitation in recommending this lovely place to families looking to place their loved ones in a kind safe environment.

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Review of
Riverlea House
from M W (Son of Resident) assisted by family/friend published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Relating to my Mothers room, which is kept clean and tidy, my Mother is well looked after. There is always plenty to eat, meals are of good quality. Drinks are provided throughout the day. There are a variety of activities if you wish to participate in. Visitors are always welcome. I feel reassured

that my Mother is treated well and with dignity.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review, your kind words are very much appreciated.

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Review of
Riverlea House
from B H (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Every visit I make to my mums I get updates on mums health. Staff are always very friendly and get offered a cup of tea. I live in Wimbledon so it takes me a good three hours to get to the home I get emails on what my mum needs a top-up on spending money toiletries etc.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review. We do have a lovely staff team. I am glad this comes across to others.

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Review of
Westwood Court
from Ann T (Brother of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

My brother moved here on 28th August. In the past few months I have found the staff across all areas to be very respectful and very helpful, very honest if and when things don't quite workout and very willing to learn how to deliver a fantastic level of support on all fronts.

Reply from Nicky Vaughan, Manager at Westwood Court

Thank you so much for such positive review. Your brother has been a pleasure to care for. I will be sure to share your comments with our care team.

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Review of
Beech Tree
from Peter H (Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

Care staff are friendly always smiling and can't do enough for you. I would rate this care home as excellent.

Reply from Sarah Hughes, Manager at Beech Tree

Thank you for your excellent review, it really is appreciated.

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Review of
Riverlea House
from M C (Resident) assisted by family/friend published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Since the amount of choice at mealtimes has been reduced, the quality of food has improved.
When I call for assistance, staff always attend as soon as they can.
The staff are generally courteous and considerate.
The manager is always willing to be available when I wish to speak with her.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you so much for your 5* review. It is always lovely to have feedback from the most important people, the ones we are supporting. My door is always open and we will support any way we can.

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Review of
Riverlea House
from G M (Daughter-in-law of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

When visiting my Mother-in-law I have always found the care staff extremely pleasant and welcoming. Willing to listen and assist if asked.
The care home is kept clean, and tidy, I have also noticed continuous decorations, and furniture being replaced and upgraded throughout the lounges.
Meals are

well provided, drinks provided regularly as are snacks.
Regular activities of various forms are provided seasonal activities are well catered for.
Residents are treated with care and dignity.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your lovely review. We do have a lovely staff mix and glad this is reflected. You will see more renovations over the coming months as the upgrades continue through to the summer.

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Review of
Riverlea House
from N C (Son of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

Mum has settled in well, after a few months of initial adjustment!
Any concerns raised with me are passed on by myself to staff, who then deal with them.
Management is excellent.
Care Home has helped with arranging transport for Mum to attend hospital appointments. This has been very welcome if the

family are unable to assist on the day.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you very much for your kind words. It is very much appreciated. Any support we can give to make life easier, we will. It's truly a pleasure.

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Review of
Riverlea House
from Eric H (Brother of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My brother has been a resident at Riverlea House since April 2023, and in my opinion, the care for him by the staff at the home has been first-class. He had a severe stroke that has meant he has a high dependency on the care home, he needs assistance with washing, dressing, food, and toilet functions,

as he is unable to walk and has limited coordination. He also has diabetes and gets tested twice a day and is given insulin based on the test results, along with various other medications prescribed by his doctors, He gets constant care and attention, his room is cleaned daily, and meals, snacks, and drinks are provided. I have witnessed this in person during visits and on video calls. He is very happy with the care home, the staff, and the services provided. He does not participate very much in activities, due to his condition and that some activities do not interest him.

Reply from Natalie Lamoon, Registered Manager at Riverlea House

Thank you for your review. It is always very much appreciated. I will pass your comments on to the team.

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Review of
Royal Park
from A F (Mother of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Still ongoing issues at this care home. This care home is absolutely terrible. Please never use this for any of your loved ones. An ongoing battle every single day my child still lying in the bed soaking wet.
Staff lie against you even when you try your hardest to be civil, restrictions on calls they

say you can visit any time yet now doors are locked many a time, having to pass there all hours a night, gates always still open. The manager emailing you all hours after work. If you report them to the government safeguarding they turn on you more. Was told I can't ask questions about my son. Please, from my heart, do not leave your loved ones here. If I had the pages to say all I really would.

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Review of
Wantsum Lodge
from Brenda R (Daughter of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

Residents are well looked after, the home is spotlessly clean, the staff are lovely. The manager takes any comments on board and the families of residents are listened to. The residents are entertained. I'm very happy that my mum is in Wantsum Lodge.

Reply from Tracy Clements, Manager at Wantsum Lodge

Thank you for your kind words, it's a pleasure to look after mum

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Care Homes Owned by Select Healthcare

Select Healthcare Locations (37)

Select Healthcare Reviews (206)

Reviews Posted for members of Select Healthcare

Beech Tree

Royal Park

Beech Tree

Riverlea House

Wantsum Lodge

Ashgrove

Wantsum Lodge

Westwood Court

Beech Tree

The Lodge

Riverlea House

Riverlea House

Westwood Court

Beech Tree

Riverlea House

Riverlea House

Riverlea House

Riverlea House

Royal Park

Wantsum Lodge

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