Superior Care (Midlands) Ltd in West Midlands | 3 Care Homes

Review of
Newbury Manor Nursing Home
from Jennie E (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has settled in really well she has had a couple of occasion when she wasn't happy but we managed to sort them out and now she knows the staff and they are getting use to her over all the home is a nice place to live.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you for your kind words, your comments will be passed on to the staff at Newbury Manor.

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Review of
Portway House Specialist Care Centre
from M S (Regular Volunteer) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Portway House Specialist Care Centre is full of very caring staff. The manager is always there to help with an open-door policy. She is always ready to listen to anything anyone has to say and offer help and advice. The deputy is one in a million and will always go the extra mile to help staff, residents

and family. The care and all other staff are brilliant at what they do, very caring and all work to a very high standard. Once you have been to Portway in any capacity, you will never forget it.

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you very much for your wonderful words. We take such pride within Portway House of being able to care for our residents the very best we can. I shall pass on your kind words to the Portway House Family

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Review of
Newbury Manor Nursing Home
from Paul L (Son of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

I visit my mother at least twice a week. Everyone is always pleasant and helpful. The care for my mother is second to none. All medical and welbeing needs are always covered. Since my mother has been here her health and welbeing has improved no end.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for this lovely review. It always gives us great pleasure to be able to pass on these compliments to our teams who are passionate about what they do. Once again thank you.

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Review of
Newbury Manor Nursing Home
from M R (Son-in-law of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Very comfortable having mother in law residing here at Newbury.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you for your kind words, your kind comments will be passed on to the staff at Newbury Manor.

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Review of
Newbury Manor Nursing Home
from Tracy W (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Excellent care and service staff are all friendly with both residents and family members. I couldn't ask for better care for my mom.
She is happy and content to be there she has been there for 2 years now and is doing so well she was admitted there with just six weeks to live but with the care she

has received she is thriving 2 years on.

Reply from Millie Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for this lovely review. It always gives us great pleasure to be able to pass on these compliments to our teams, who are passionate about what they do. Once again, thank you.

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Review of
Newbury Manor Nursing Home
from C B (Nephew of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

My aunt was looked after very well at Newbury Manor Nursing Home, all of the staff were helpful at all times and did their best to look after my aunt.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you for your kind words, your kind comments will be passed on to the staff at Newbury Manor.

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Review of
Warrens Hall Care Home
from B P (Son-in-law of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

Overall good but needs some updating of the premises. Care is very good.

Reply from Amrit Sumal, Director at Warrens Hall Care Home

Thank you very much for your review. We accept your comments about the premises and under our new leadership we already have plans submitted for a complete redesign of the home. As soon as we can, we shall consult with our stakeholders about these exciting new plans.

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Review of
Portway House Specialist Care Centre
from Harmail S (Brother of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

When visiting Portway House, the staff greeted us with warmth, love and respect.
My brother felt relaxed and reassured he was taken care of according to Portway House motto - with excellence.
The staff were amazing, though I couldn't see their halo or wings - they were all angels.

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you very much for your wonderful review of Portway House. It was a privilege to care for your brother whom all of the staff miss. I shall pass on your kind words to the team, once again, thank you.

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Review of
Portway House Specialist Care Centre
from Manjinder Kaur D (Grandson of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My grandmother was a resident at your facility, and our family is deeply grateful for the exceptional care and service you provided to her until her final moments. Your dedication to treating each resident as an individual did not go unnoticed, and we sincerely appreciate the kindness and compassion

you showed her throughout her time with you. Thank you for making such a difficult time a little easier for our family

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you very much for your kind words about the team at Portway House. It was a pleasure and a privilege to care for your grandmother who was deeply respected and missed by the team here at Portway House. Once again thank you.

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Review of
Portway House Specialist Care Centre
from Helen M (Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

I came here from hospital, I have been here for 3 weeks. Portway House is very big inside with 3 floors for different people. There are activities for all people to do in different ways. It's very well looked after the cleanliness is spot on. I'm waiting for a permanent bed. I thought to myself is this

the place for me? But you know what made my mind up simply it was the people who work here. Carers Nurses Managers activity planner. They put a smile on your face every day. They are the easiest going have a chat with and a laugh with and make you feel very welcome. I think that's the best thing ever being in a different place that's what you need. Comfort and friendly staff. Makes a world of difference. It's hard at first being in a care home but the rooms are lovely nice-sized en suite. Press the buzzer if you need help or a cup of tea. Recommended 10 out of 10 by me. Happy Days.

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you for your wonderful words. We are so pleased you are happy within Portway House. The team has thoroughly enjoyed getting to know you and supporting you during your time here. Once again thank you for your wonderful words and I shall ensure these are passed on to the team.

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Review of
Newbury Manor Nursing Home
from A B (Daughter of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

So many Safeguarding issues! Includes two broken femurs and more falls and bruises than I can remember. Very poor comunication. Clothing ruined, items missing - even after leaving (family pics). Very slow to respond to official communication if at all. Mom has gone from feeding herself, sitting in the

lounge and talking to nonverbal, bedridden and is so weak.

Reply from Kam Kaur, Home Manager at Newbury Manor Nursing Home

Thank you for your review and comments. Ensuring patient safety is of utmost importance, and while we cannot completely eliminate falls, we can certainly take measures to reduce the associated risks. It is essential to acknowledge that certain health deteriorations and comorbidities are beyond our control. However, please rest assured that any issues that arise are addressed in accordance with our home's policies and procedures. We sincerely apologize if you feel otherwise, and we hope that your mom is finding happiness in our sister home.

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Review of
Portway House Specialist Care Centre
from Kate W (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Do not place a loved one in here. My Dad was a resident for 14 months and only had 1 shower in all that time and we had to beg for that! Some of the staff are rude and think nothing of shouting in your face when asked questions about the lack of basic care your loved one receives. The food was the same

slop, day in and day out. It is no surprise that Dad stopped eating and lost a lot of weight! When in an emergency, DIY as it takes staff 5 mins to arrive after the emergency bell is pushed, our Dad nearly choked to death! He's been left sitting in his own mess, as a high-risk choker he's been laid nearly flat and has the bedroom door closed so he can't raise the alarm if needed as he's bedbound! There's zero interaction in activities for bedbound residents, they're just left in their rooms alone. The manager, well, just beware, she's not as friendly as she pretends! And she lies! Sorry, but it is the truth and we have evidence! She evicted our Dad due to our complaints of lack of basic care! Disgusting place.

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you for your review and comments. When your father was admitted into Portway House, the team ensured that all care preferences were discussed with the family upon admission. Many discussions were had with many family members about the care and food provisions within Portway House to try and meet the needs of your Father. All of the concerns that you have made were raised with management and higher management via our complaints policy and were investigated and evidence based responses were provided to family members, social services as well as CQC. We wish your father health and happiness in his new placement and wish you all the best for the future.

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Review of
Newbury Manor Nursing Home
from Jane S (Daughter of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

I would like to put a review for Newbury Manor Nursing Home. My mum was here for six months before she sadly passed. I would like to say how wonderful the staff and management were in caring for her. She was cared for with respect and dignity.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for your kind words, your comments will be passed on to all our staff here at Newbury. We really do appreciate your lovely feedback. We send our condolences from all the staff at Newbury Manor Care Home.

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Review of
Newbury Manor Nursing Home
from Lynda S (Sister of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

When entering Newbury Manor, I have always received a warm welcome from the friendly staff. The home is always lovely and warm and very clean. I am very happy with the care provided to my sister.

Reply from Milly Salmon, Office Manager at Newbury Manor Nursing Home

Thank you so much for this lovely review. It always gives us great pleasure to be able to pass on these compliments to our teams who are passionate about what they do. Once again thank you.

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Review of
Portway House Specialist Care Centre
from M F (Niece of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

My Uncle was placed here after having a heart attack he was making an amazing recovery, but then had a fall (his own fault) and had to go back to the hospital, on returning to Portway House the carers did an amazing job looking after him and nursing him as he was palliative bu this time. They were also

amazing with us as a family and very supportive. A big thank you to all involved.

Reply from Faye Gailey, Registered Manager at Portway House Specialist Care Centre

Thank you very much for your kind words. It was an absolute pleasure and privilege to care for your wonderful Uncle. I shall pass on these lovely comments to the team who miss him greatly.

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Review of
Portway House Specialist Care Centre
from Penny P (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Mom came to Portway House from the hospital after breaking her femur after a fall and not being able to walk. The facilities and room were always clean, she was overall looked after very well. The carers were excellent towards her care. Mom was helped with her rehabilitation and she was able to come

home after a lot of hard work and determination on her part, no mean feat at 91!
Would recommend this care home - 9/10.

Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care Centre

Thank you for those wonderful words. Your mother did a phenomenal job during her rehab here at Portway House. We miss her very much but are so happy she is back home!

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Review of
Portway House Specialist Care Centre
from Deeviya R (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Portway House have been amazing at looking after my dad. I live in London, so it's very comforting to know that he is being well looked after. My sister, who lives close by, regularly gives me updates and the home keep in close contact with my dad if there are any issues. My dad seems very happy and

content.

Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care Centre

Thank you very much for your kind words. I shall pass these on to our team and it is more then a pleasure looking after your wonderful father.

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Review of
Warrens Hall Care Home
from A B (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

My initial contact with the receptionist, she was an excellent confidant. My dad was to be admitted and I was exhausted. She eliminated all my woes and made me feel important and cared for. Then on admission, everything was dealt with respectfully and professionally. His needs were collated and put

in place swiftly. Communication was and still is exceptional. I feel my father is in good hands and I can now relax. Thank you!

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Review of
Warrens Hall Care Home
from Mark S (Son of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Warrens Hall Care Home were friendly, caring and compassionate, always had time to talk to you and relay any information they had. My dad was only in the home for two weeks but the care he received was second to none.

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Review of
Warrens Hall Care Home
from Andrea S (Niece of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

Overall good, staff friendly and approachable. Rooms could be laid out better. I think residents should be encouraged to stay in the lounge longer in the afternoon rather than going to bed. Activities great.

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Care Homes Owned by Superior Care (Midlands) Ltd in West Midlands

Superior Care (Midlands) Ltd Locations in West Midlands (3)

Superior Care (Midlands) Ltd Reviews in West Midlands (199)

Newbury Manor Nursing Home

Portway House Specialist Care Centre

Newbury Manor Nursing Home

Newbury Manor Nursing Home

Newbury Manor Nursing Home

Newbury Manor Nursing Home

Warrens Hall Care Home

Portway House Specialist Care Centre

Portway House Specialist Care Centre

Portway House Specialist Care Centre

Newbury Manor Nursing Home

Portway House Specialist Care Centre

Newbury Manor Nursing Home

Newbury Manor Nursing Home

Portway House Specialist Care Centre

Portway House Specialist Care Centre

Portway House Specialist Care Centre

Warrens Hall Care Home

Warrens Hall Care Home

Warrens Hall Care Home

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